Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water
No delays, no baggage issues. Everything but food and entertainment (cant rate on those because there was none), was 5 out of 5.
No complaint available.
They downsized the plan and couldn't fly out to much later that day
good trip, excellent service
Can only rate on everything but Entertainment & Food, since there was neither of those. Other than those it was 5 Stars all around.
No complaints available.
Love the free movies and individual screen, and the new seats are more comfortable
That it wasn’t 1970, with full meals and more leg room
The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process.
On time flight arrival
Baggage Claim was very disorganized. They indicated bags were to be picked up at a carousel that was under construction. When we went to the service desk, they directed us to another carousel which was incorrect. There was no announcement made and there was a delay in updating the baggage claim board.
Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible.
The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow.
The touch down at MSP. Was sitting over the wing and barely felt it.
Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag.
The seats actually had individual screens, which was a very nice surprise. There’s a decent movie collection. alao the flight attendants were very nice and friendly.
The tv show selection is quite poor. Also, like the previous flight, my husband and I weren’t seated together (not even in the same row) and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats.
Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well.
New plane, great crew on board.
seats were hard especially for a 13 1/2 hour flight.
Almost on time.
Should have 1 free check in luggage to Mexico.
Terrible service. Flight delayed (two hours).
One of the stewardess was very kind
The longer leg from US to Frankfurt was very difficult to sleep in because the mid cabin section light was not turned off
Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas
It took you 4 days for you to get back to me with the confirmation number after I had requested it via e-mail. Also, you should note Lufthansa-issued documents never commence with "220-" and then the subsequent numbers. Lufthansa tickets are always issued with "2220-" at the beginning and then the subsequent numbers. You need to update your computers otherwise with the original Lufthansa-issued ticket number you provide at time of booking, the booking will not show up in Lufthansa systems.
|Flights Arrive in||Santo Domingo Las Americas|
|Flights Depart from||Kansas City|
|Airlines||Spirit Airlines, Delta, American Airlines, United|
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