Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Albuquerque
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Scores according to KAYAK customer reviews
Cons: "no disappointment"
Pros: "Good flight and convenient"
Cons: "More flight options"
Pros: "Um rude staff who couldn’t even be bothered to tell us where we would claim our bags, with ORD being a bit unclear for Alaska Airlines. Seriously, just communicate and be polite human beings."
Pros: "Crew was wonderful."
Cons: "No complaints."
Cons: "Tv’s, more drinks"
Pros: "Quick boarding"
Cons: "More seat room"
Pros: "Well flown aircraft"
Cons: "Organic food in business was tasteless."
Pros: "25 minutes early! Amazing."
Pros: "Good leg room Good coffee"
Cons: "No iPad to rent or on seat tv screen"
Pros: "Good leg room Good coffee"
Cons: "No iPads for rent. No in seat tv screens Seats are hard"
Pros: "Friendly crew. Plenty to watch on screen. Flight on time. Baggage at carousel very fast. Air temperature in cabin good. Often I freeze on other airlines."
Cons: "Should be choice of free snacks. Not just 2 cookies. No music to listen to. Besides handicapped and babies, boarding should be back of the plane to the front. So much more efficient!! Bathroom needs an air freshener."
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "This was my first flight on Alaska Air. Free carryon and free movies, along with cookie snack and two passes from the drink cart were all appreciated. Flight attendants were pleasant, luggage was waiting for us in the baggage claim area by the time we got there!"
Cons: "Seats were not all that comfortable, although they did recline a bit, and we had quite a little outdoor hike to get from the gate in Portland to where our plane was parked."
Cons: "Wooo that was bumpy!"
Cons: "Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable."
Pros: "The staff was so polite and the plane was clean"
Cons: "The seats are a little tight but it’s ok for a short flight"
Pros: "Great inflight crew and efficient way of ordering snacks and beverages"
Cons: "Inefficient boarding at Newark. Flight delays getting onto to plane and as well as landing."
Cons: "Didn’t get window seats"
Pros: "I liked nothing. TSA is a sad partner in the “Expidite your Line Wait for Cash” racketeering scam. They make Hundreds miss their flights because of lengthy wait times, then leave you only a couple options; Pay or miss your flight. Absolutely sickening."
Cons: "I liked nothing. TSA is a sad partner in the “Expidite your Line Wait for Cash” racketeering scam. They make Hundreds miss their flights because of lengthy wait times, then leave you only a couple options; Pay or miss your flight. Absolutely sickening."
Pros: "Flight was in time. Crew was polite and we arrive on time"
Pros: "Staff was friendly. Very apologetic about the delay. Offered accommodations that were within reason."
Cons: "There was a delay. Which is understandable and not the airlines fault, but I feel like there should be a more specific boarding process and exit process, especially since there were so many people near missing their connecting flights. Understandbly there is only so much an airline can do, but it can really frustrating when the staff says “seats #-# board and everyone rushes on like a heard of cattle regardless of number. Similar exit experience."
Pros: "Crew is always great. Their boarding process is horrible. Too many elite groups that push all over everyone else. Love their charging ports.. entertainment is great once you get it going. Lots of good choices."
Cons: "Boarding process."
Pros: "Friendly staff but"
Cons: "Unreclinable seat on a red eye flight is a torture. No attempt to move us on a diffferent seat when the flight wasn’t even full. Not the most mindful"
Pros: "Most of it was fine."
Cons: "Seat size and proximity is uncomfortable. A flight attendant was somewhat rude, which the couple next to me even commented on."
Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."
Pros: "Flying from the East Coast to the West Coast can be painful, but the airline provided access to free movies & TV shows. The flight attendant making the announcements was entertaining and engaging. She was a good presenter, even when giving directions. The seats were also comfortable, and we each had a charging port at our seat. It was very convenient and thoughtful."
Cons: "The free coffee flavored biscuit/cookie was not particularly tasty and a little too dry. Maybe they should consider another cookie option or offer an alternative snack."
Pros: "Alaska staff customer service"
Pros: "Comfort, kindness of staff, on time and luggage so fast! Thank you."
Pros: "Super flight attendant"
Pros: "We liked that we got the best price possible with Alaska from Kayak. It was a great staff aboard the flight!"
Cons: "Our landing was very rough both in Seattle and Portland. Also, our boarding took forever and there were a lot of rude people not letting seniors or mothers with young children go first. Some people also had horrible colds and were coughing loudly and very grossly all through the flight."
Pros: "I liked being able to watch movies for FREE"
Pros: "helpful cheerful staff cordial and pleasant ."
Cons: "The luggage belt kept changing"
Pros: "Smooth travel. No issues at deparyure of arrival"
Cons: "Nothing to dislike"
Pros: "It got me to my destination"
Pros: "Left 5 min early and got in 40 min early!"
Pros: "Alaska was very efficient, left ahead of schedule, arrived early. No food service, drinks only. No entertainment center. Short flight."
Cons: "Crowded seating."
Pros: "The crew and staff were very friendly and the flight was smooth except for some turbulence which cannot be controlled. The Embraer 175 was a very comfortable aircraft."
Cons: "The boarding process was different than other airlines. After the special needs passengers and 1st class boarded they just opened it up to everyone else and it create a bit of a mad dash. That could have been controlled a bit better but otherwise it was a great flight."
Pros: "Service was professional and accommodating"
Pros: "The people are most helpful, cheerful. Some confusion about the gate. The plane was clean. I would fly with Alaska again. Free checking of a carry on due to ful flight very nice."
Cons: "There was confusion about the departure gate. For an older person, gate changing in Seattle is not easy."
Pros: "Friendly staff. Comfortable seats."
Cons: "Gogo movies did not work with my laptop on the first flight"
Cons: "The Sears are so small"
Pros: "First time able to fly direct to Havana. Flight was underbooked, so had the chance to have a whole row for myself. Food for purchase options good. Free wifi for T-mobile customers and plugs to charge devices a plus."
Cons: "Nobody could tell me in advance to which terminal in Havana was the flight arriving. It goes to terminal 2, which is a smaller and ugly place. Especially returning, not many options to buy last minute things, and while there is wifi, they were not selling the cards!"
Pros: "all and all,it was a pleasant flight,--seats were comfortable-nice flight-attendants-courteous and considerate pilate and crew"
Pros: "Plug at my seat to charge my phone"
Cons: "Took off late"
Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."
Pros: "Leg room and large overhead bins. Offered to check our carry on at the check in counter for free."
Cons: "Suggest boarding the plane in 3 main groups instead of 2."
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "That I was able to change flight within the delta app"
Cons: "There was a big delay."
Cons: "Delayed for an hour because of changing tire"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "Friendly crew. Landed early."
Pros: "All the attention bestowed upon me"
Pros: "The crew was polite and attentive the entertainment was good. Every thing else was pretty disappointing. The bathrooms onboard were pretty Dirty. The flight was delayed and no overhead baggage space. For such a long and delayed flight they gave me one pack of cheez it. Terrible value for money :("
Cons: "More snacks considering the delay. Maybe even a some sort of credit for my time wasted."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Very comfy first class seats"
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "The flight"
Cons: "The flight"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "Friendly crew and on time flight"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Good uneven full flight"
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Was on time, in fact early. Boarding was smooth"
Cons: "The CRJ is just very small. No room in the overheads, no room below. Seat didn't recline, all average carryons have to be gate checked, the usual. Well it still beats driving!"
Cons: "No alcohol was available"
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "Better snacks"
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "Trip was wonderful."
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "The whole experience was stress free and comfortable."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "On time. No delays. Smooth landing"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "IFE very good"
Cons: "No legroom"
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Cons: "No problems."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"
Cons: "Prices are high and changes are frequent on rates"
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "Lots of turbulence."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "On time. Friendly."
Pros: "Friendly crew."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "Friendly service"
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Cons: "An hour delay"
Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Cons: "2 hour delay."
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
Pros: "It was a short flight"
Cons: "The persons sitting next to me"
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Pros: "comfortable seat"
Cons: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
Pros: "Thanks for the free cocktail"
Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Pros: "Forthright on giving out informatiom"
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Pros: "Flight was late"
Pros: "Security was quick and easy to get through."
Cons: "There were only 2 stalls in the bathroom in our gate area."
Cons: "Thirty minute delay with pushback in San Francisco"
Cons: "Not enough room!"
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Pros: "Agent at check-in was very, very helpful and accomadating"
Pros: "Great flight! On time. Pleasant crew. Good snacks"
Pros: "It was on time and I had no problems whatsoever."
Pros: "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
Cons: "Everything was good"
Pros: "Online movies and TV"
Pros: "Easy to board friendly"
Cons: "The snack food selection, price on wifi"
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Both flights were delayed."
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
Pros: "On time both ways"
Pros: "Considerate crew"
Cons: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Pros: "Was on a larger regional small jet. The service was great. Lots of legroom."
Pros: "I have no compliants at all. :)"
Cons: "Three gate changes prior to departure"
Pros: "American Airlines saved the day!"
Pros: "Cheap flight"
Cons: "Sat on taxiway at Phila Airport for about an hour because the arrival gate was “occupied” . Better planning for arriving flights so passengers don’t have to sit on the taxiway for so long"
Pros: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge."
Cons: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge)."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Cons: "Delayed with no reason which costed me more money as I didn’t get home until 3am"
Pros: "They were on time arriving to raleigh"
Cons: "The TSA agent were rude!"
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Staff was great. Baggage and service was handled well."
Pros: "Great flight"
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Cons: "3hrs late"
Cons: "Charge you for everything!"
Cons: "Bags were lost by multiple passengers."
Cons: "Charged for every little thing"
Cons: "I was unable to board my flight because the individual attending the desk for check-in left more than 45 minutes before the flight. I was unable to get my boarding pass and in addition, could not check in my bag as I paid for it. I was forced to purchase a flight double the price on a different airline in order to make it back to NYC in time for my interview the next morning. I am absolutely horrified at my experience -- I am a recent graduate in the process of looking for a job and should not have had such a horrible flying experience. I would like a refund."
Cons: "The check-in process didn't work and was confusing. Every time I tried to check a bag and pay the reduced fee, the website returned me to the window asking for username and password again. I could not check-in on line and had to pay full fee for checking my bag. I was frustrated and at the airport there was no consideration for giving me the reduced fee in light of the website malfunctions by the agent checking me in. Also, the steps during the check-in was confusing - trying to sell upgrades etc, instead of just taking you thru the check-in steps."
Pros: "The pilot got me safely to Atlanta"
Cons: "The airplane was very filthy The seat in front of me was very dirty I asked the pilot for a sanitizer napkin he said that they didnt have anything. I asked for a paper towel so I could clean the seat and it took him 25 minutes to bring it. It just seem like the plane was really nasty Th 2 guys in my row saw the same thing"
Cons: "That you have to pay for a carry on, and when I tried to go on line to pay for a carry on I couldn't find where to pay for it so I had to call frontier to pay over the phone"
Cons: "The attendees left the counter early and I was not allowed to board."
Cons: "Scariest plane ride ever, the pilot landed terrible, I don't even know how to explain it. So much stress we practically nose dived, it was like they realized "dang we have to land, I forgot about that, let's go straight down and almost crash""
Cons: "Seats were about 1.5" thick plastic, rigid, with no padding. Felt like a military transport. Advertised as the cheapest fare, but with the luggage addon for carryon and checked - was not the cheapest"
Cons: "I will never ever buy a ticket through Frontier again. Worst airline ever."
Cons: "Charging for baggage and not making it clear before buying tickets. Having to wait for baggage."
Cons: "Too much nickle and diming. Website confusing"
Pros: "Flight was on time, crew was friendly. Had to buy drinks and snacks"
Cons: "You have to pay for carry-on luggage"
Pros: "It was quick"
Cons: "The charge for carry on"
Cons: "Flight was delayed."
Pros: "MCI departure efficient"
Cons: "DIA tarmac delay, unable to get to gate"
Cons: "Dumped in Atlanta at 3 am (6 hours late) on concourse E after the trains were shut down. Instead of having a shuttle bring us to the front we had to walk to baggage claim. It took nearly 45 minutes. There was no notice and no help for elderly people. Thanks Frontier."
Cons: "It was late by 6hrs and no other alternatives"
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "On time"
Cons: "Non reclining seats"
Cons: "Plane was an hour late. Then we waited an hour on the runway after we landed."
Cons: "Everything. Very long flight delays, bad customer service, aggressive attitude of flight attendants, uncomfortable seats in the planes and hidden costs every step of the way."
Pros: "wheelchair attendants were courteous"
Pros: "The chairs in the plane"
Cons: "The fact that they rescheduled a flight but then weren't ready when they said, I understand delays but professionalism is key when not communicating to clients. The fact that they said they'd give a voucher for next flight, yet I'm still waiting on it to get emailed to me, it's been past 48 hours"
Pros: "Friendly and couteous"
Cons: "How the seat selection goes, having to pay more to have a different selection"
Pros: "Great. ..."
Pros: "Cheap non stop and we arrived 10 minutes early"
Cons: "I will never fly frontier again."
Cons: "The plate was late with no reason given."
Cons: "Seats. Fees associate with bags. Customer service"
Cons: "Arrived half an hour early but my seat was already sold. Wasn't offered to be put on a different airline and didn't feel like I was cared for as a customer."
Cons: "Arrived at my destination and items were missing from my bag."
Pros: "The flight was uncomfortable, chairs don't recline, even the 3 ounces of apple juice wasn;t free although the dude did give me some water so that was nice.They charge you for every little thing based on a business model I like to call Pettiness. The one thing they didn't charge the lady in the next seat for was her 50 pound kid who rode on her lap. And the website for checkin and buying baggage was glitchy and difficult to navigate."
Pros: "The crew"
Cons: "At no time was I made aware during my booking that I would be charged for a carry on either. The crew was great. Did not like not being offered even water."
Cons: "We landed 30 minutes early and got off the plane 15 minutes late. Of course statistically Frontier is going to say that they were early to tote their efficiency. Not so efficient when you have to sit on the plane for 45 minutes while your ride from the airport circles around wasting gas because Frontiers website indicates you have already landed."
Airlines flying from Kansas to Albuquerque have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Albuquerque
Masks required on board, masks provided on flights from Kansas to Albuquerque
Social distancing seating
Middle seats unavailable to book on flights from Kansas to Albuquerque
Testing for antibodies, testing for symptoms for flights from Kansas to Albuquerque
Waiving of change fees. Search flexible flights from Kansas to Albuquerque