Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Baja California Sur
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Scores according to KAYAK customer reviews
Cons: "Nothing, it was great!"
Pros: "Good flight and convenient"
Cons: "More flight options"
Pros: "Always enjoy flying Alaska. Especially like that I can get a good coffee or a good beer on every flight."
Pros: "I liked the ease of booking with Alaska but I won't ever book for long (more than 4 hour) flights. Our flight out was uncomfortable and crowded. Then upon our return to the airport, having checked in ONLINE hours prior, I was unable to print out our boarding passes at the kiosk or the checked...cont"
Cons: "Baggage desk. Due to the fact that we couldn't print the passes we missed our flight. I have never run into this type of problem before. I was very dissatisfied with this airline."
Pros: "amazing service and comfort"
Pros: "Of the three flights on my trip this was the best. At least the cabin crew on this leg was friendly"
Cons: "Pretty much everything. But at least the wifi worked and the flight attendants didnt act like we were a burden"
Pros: "Good leg room Good coffee"
Cons: "No iPads for rent. No in seat tv screens Seats are hard"
Cons: "No food, just snacks."
Pros: "Flight was late leaving Reno. No room at the terminal in Seattle so they used busses to transport us to the terminal, but instead of us entering the airline terminal we went all the way to the main terminal area. 3 trains later I missed my connection"
Cons: "All of the above"
Cons: "My flight from nyc to Seattle was delayed nearly 2hrs resulting in me missing my connection to wenatchee on the last flight of the night. I was rebooked for a flight the next morning without being asked what time was best for me. I wasn’t offered any concessions for my 10hrs over night at the airport"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Pros: "In the early morning of my flight I received a text to inform me of a delay in the flight fro 12 pm to 2:25 pm same day with a phone number, so I called and there was a recorded message to confirm the delay. I got an hour early because it is a local flight to be told that I missed my flight. I did show them the text message, so they didn't know how I got it, the flight was delayed to 1:55 pm. They wanted to charge me $50 to reschedule me to the next flight at 7:58 pm, but after I insist that it is not my mistake, they waived it. I had to weight 6 hours in the air port. I was by the right departe gate, I looked at the screen couple of times to confirm that it is on time, everything was all right, until boarding time, everything changed and there were no departur... didn't hear any announcement, so I went to the customer service, to find that the gate has change!!! Lucky I was able to catch my flight... I will never fly Alaska again or reserve through Kayak..."
Cons: "Read the above..."
Pros: "I was turned away and told I needed to take a flight the folllwimg day because I was there right at the 40 minute mark to check in."
Cons: "I didn’t like having to be turned away when I was at the desk checking in right on time before the cut off. Think they gave away our seats and that is why they did that!!!"
Pros: "We arrived early!"
Pros: "Boarding was quick, the flight attendants were as comforting as they could be. The screens for the in flight entertainment were great but stopped working in my row the last 30 minutes of the actual flight."
Cons: "The pilot didn’t seem to know why maintenance reports were taking so long, which he was very vocal about. By the time we finally go to take off - there was too much incoming traffic to LAX so we had to sit in the plane for another 50 minutes. I am very disappointed in my experience and will likely not fly with Alaska in the future."
Cons: "Waiting for a gate to deboard for almost an hour- poor service!"
Pros: "On time, excellent crew"
Pros: "on time"
Cons: "seats could have been a little more comfortable"
Pros: "You need an N/A block for this survey. There was no food from Missoula to Seattle because it’s a short flight."
Pros: "Flight and boarding was quick. They announced hour delay an hour before flight time."
Cons: "Flight was delayed by 1 hr. They only offer cheez it’s as snacks and I am lactose intolerant."
Pros: "Free beer or wine"
Cons: "Cramped seats, prop plane"
Pros: "Smooth travel. No issues at deparyure of arrival"
Cons: "Nothing to dislike"
Pros: "Great, friendly service"
Cons: "Flying out of Medford, OR requires a long walk downstairs before getting outside to the plane."
Cons: "They gave so little time that there were no other good options on any airline left to get to Vegas. And to top it off, while they fully refunded my flight, they only provided me a voucher worth less than half another flight as compensation -- yet I completely missed my vacation because of their fault. Very poor handling by Alaska."
Pros: "Friendly and competent."
Pros: "Newer plane. Free movies, drinks, and snack. Smooth flight. Loved it!"
Pros: "Faster than planned air time"
Cons: "Late boarding"
Pros: "The crew and staff were very friendly and the flight was smooth except for some turbulence which cannot be controlled. The Embraer 175 was a very comfortable aircraft."
Cons: "The boarding process was different than other airlines. After the special needs passengers and 1st class boarded they just opened it up to everyone else and it create a bit of a mad dash. That could have been controlled a bit better but otherwise it was a great flight."
Pros: "The crew was helpful and professional."
Cons: "I never understand the wifi."
Pros: "They began boarding early, left on time, arrived early, baggage available quickly. Great crew. Helpful and friendly. Smooth takeoff and landing. Pilot shared relevant details with passengers, nice to know what to expect. They served Starbucks coffee; better than the usual on other airlines."
Cons: "A wheel broke off of my suitcase but they got on it right away to compensate (repair or replace); I'm sure this will be handled - no pun intended - properly! :)"
Pros: "Same as above."
Pros: "the digital boarding pass is great. The food tasted good but was costly."
Cons: "it was hot on the plane. a 4 hour flight and you have to pay for food?"
Cons: "Seat backs have very little padding."
Cons: "Announcements for this flight were mumbled. The attendant needed to slow down and enunciate!!!! It was very frustrating and could lead to someone missing flight. Couldn't even tell he was announcing Eugene flight."
Pros: "Polite and helpful crew members."
Cons: "Boarding just takes a while to get started."
Cons: "almost 5 hr delay, Really!"
Pros: "Friendly gate agents, clean aircraft, superior flight attendants, on time flight."
Pros: "Crew was friendly and professional; boarding was rushed; cabin was clean, but seating was very cramped; entertainment was v good (and currently free) using own tablet, phone, or smart phone."
Pros: "Such an easy flight! The flight crew is always amazing"
Pros: "Decent service, nice flight attendant"
Cons: "Volatile temperatures, no seatback media"
Pros: "I liked the overall experience of flying with Alaska Airlines, flight attendants and crew were very friendly."
Cons: "Food and entertainment was not very good."
Cons: "We were asked to exit the plane at Tarmac and I was traveling with 2 little children. There were a lot of stairs to get off the plane and then walk back to terminal and then a lot of stairs were there to get back to terminal. I was hurting in my knee and my kids ears were hurting badly because the pressure was not controlled while landing. It was a very bad experience and I will definitely think twice about flying Alaska again."
Pros: "Crew were great, before boarding and in air"
Cons: "A suggestion: Folks w ongoing cough/sneeze could be requested to wear a mask. Disconcerting to sit in front of someone coughing throughput flight."
Pros: "The seats and service"
Cons: "the fold out table was not accessible because they seated someone too big for his seat next to me. There were no other available seats. I paid for extra comfort but was not able to enjoy it;"
Pros: "Overall good trip"
Pros: "Traveled on a busy Sunday morning. Alaska Airlines employees were in the airport directing people to the correct places which was helpful and the lines moved quickly. Flight was direct and went smoothly. On-board crew were friendly and attentive. Ordered the fruit and cheese tray for $7.50, which is quite a bargain considering travel costs. It was fresh, well-presented, and hit the spot."
Cons: "Fee for tablet use increased from $8 to $10."
Cons: "On Time. Friendly"
Cons: "People free to sit where they want"
Pros: "Friendly, patient and helpful employees."
Cons: "Nothing could have been better. We traveled economy and were treated like 1st class."
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "All the attention bestowed upon me"
Pros: "arrived a bit early"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Cons: "Uncomfortable chairs for a three hour flight"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Pros: "Everything went smoothly"
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "To many screaming kids"
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The movie options."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Everything was great."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "nice people"
Cons: "need more free food and drinks"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Good uneven full flight"
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Pros: "Never using this airline again"
Cons: "Horrible organization"
Cons: "Excellent customer service"
Pros: "Aeromexico Boeing 737s are great. No complaints here."
Cons: "Really but service I m not recommended sorry"
Pros: "Fast and efficient"
Pros: "Boarding and arrival was very smooth and professional."
Cons: "There need to be vegan food options with Aeromexico."
Cons: "The flight Mexico-Merida was delayed"
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Pros: "Hate it the flight."
Cons: "Terrible flight.We should of have the opportunity to sit closer to the the front of the plain considering that we were a family of six with little kids all under the age of 10."
Pros: "I liked that Aeromexico offers a direct flight from my city to CDMX."
Cons: "I'm fairly tall, so I spend the extra for Economy+ for a few extra inches of leg room. It's still not adequate, but it's better than nothing. However, the seats on Aeromexico's E+ are more uncomfortable than any other E+ seats I've sat it. Truly awful to sit in for even a short period of time. Also, the planes are not clean. There was a half eaten lollipop stuck to the floor in front of my seat on our outbound flight, and on our return flight there was some sort of dried spill (I HOPE it was a spill, and not some sort of bodily fluid) on the wall under the window. If you want your drink to be cold you need to ask for ice - otherwise expect room temperature water/soda/juice, and only a tiny cup of it - there are no full cans of soda here. This wasn't a huge deal to me, but on our return flight I was quite parched and never could quench my thirst with the little amount of water I was given. All this said, I'd probably still suffer through a direct Aeromexico flight than deal with a layover on another airline."
Pros: "Kindnesses and attentive at all time"
Pros: "Appreciated the unrequested upgrade especially after sonmany years and miles travelled with AeroMexico, Delta and its Sky Team partners"
Cons: "Mexico City airport logisitcs off prior Aeromexico flight from Leon (BJX) and then again logistics onto the plane"
Pros: "Everything went well for the most part.. food not that great but The staff was friendly. The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."
Cons: "The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."
Cons: "Avión muy incomodo"
Pros: "The cabin crew on this flight were courteous, friendly and professional."
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Pros: "They took very good care of my fragile box."
Pros: "Personal at the check in desks were very nice and helpful. Seats in the air craft were comfortable. Flight AM to JFK was great! I had 3 seats blankets and pillows to my self."
Cons: "That there was nothing ales but peanuts for a snack. I don't like peanuts. I understand that it was a 2hr flight, but I was tired and would of loved a blanket and they didn't have any. Flight AM to JFK again only one choice for breackfast, so I tried it, eggs w string beans and black beans. Did not like!!"
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "Nothing at all. I hope they pay for this!!!!!"
Cons: "I am a US combat veteran and they denied my service dog access. They made me leave my partner stranded in a foreign country. I am very angry and distraught and I need my service animal back."
Pros: "We got to our destination"
Cons: "Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs"
Pros: "good price -"
Cons: "late leaving - not the worst"
Cons: "mexicos airport was very unorganized. specially whdn picking up our luggage"
Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"
Pros: "The crew were great they tried to kill all the mosquitos but not till every passenger was sited for some time and tried to keep the mosquitos from biting us."
Cons: "The plane was full of mosquitos from I'm only questing the plane sitting on the tarmac."
Pros: "Courteous and service oriented."
Cons: "There was only 1.25 hours to connect in Mexico City and the originatng flight left 25 minutes late. Wouldn't have been an issue but baggage delivery in Mex. D. F. was quite slow. First bag arrived quickly enough but second bag was delayed almost 15 minute more before appearing on the caroussel. Going back through securuitY was slow despite a special line for connectin passengers. Result-- missed flight by about 10 minutes and reschedule was for a flight 3 hours later. Luckily, bags never made it onto original flight so arrived with me on later flight. Inconvenient but understandable. Mexico City requires more than an hour (at least 1hr and about 40 minutes more) to make connections."
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Cons: "Boarding in. Irnos Aires was disorganized and late. It took three hours to go thru the Mexico City airport as an in transit passenger. Flight from Mexico City left one hour late making me miss my connection. Poor experience which I will not repeat!"
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Pros: "Great customer service !"
Pros: "leg room boarding"
Cons: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Pros: "I missed my flight but when I got to the gate, the staff was really helpful. They got me a seat on the next flight and gave me a voucher for food during the wait. I will definitely be flying Aeromexico again!"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "Didnt let me go to the VIP lounge."
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Cons: "The airline reps were not very nice and they kept changing the gate"
Cons: "No pillows and blankets provided on flight. Flight was extremely cold. No option to book seats upon booking flight."
Pros: "very helpful flight attendant crew"
Cons: "gor diarhea TWICE within the same week from two different AEROMEXICO flights who seved LALA yogurt which was tainted and not propertly refrigerated TWICE shame"
Cons: "No debe cobrar maleta pequeña"
Cons: "Seat choice flexibility, but it was basic economy..."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "AC was way too cold"
Cons: "New AA internet is NOT good. Much prefer GoGo. Otherwise a great flight."
Cons: "Multiple delays with no updates."
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Cons: "Again, I paid for extra legroom when I purchased seats for a British airways flight and at check in I was rerouted to an American Airlines flight. The seats were the same in the entire aircraft except for first class. I want a refund!"
Pros: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Cons: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Pros: "The gate crew very efficient boarding Very quick and efficient takeoff No electronic check of boarding passes Flight attendant somewhat responsive. Our luggage was charge 120 twice in a round trip !!!!"
Cons: "There was no entertainment at all, and pretzels are gross"
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Cons: "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
Cons: "80 minute delay"
Cons: "Due to technical error my flight delayed and I missed my flight to Hyd from London. I was traveling on personal medical emergency and missed an important surgery of my mother."
Pros: "Nothing spectacular when sitting in economy."
Cons: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
Pros: "Super nice plane. High tech . Comfortable. Good food"
Pros: "On time, crew was helpful and kind, entertainment options were vast."
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "The flight was good crew members was nice and professional."
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Very nice flight. Nothing unexpected."
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Pros: "Seats wer brand new leather on this plane"
Pros: "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
Cons: "It was difficult to get to the rest room because it was a full flight"
Cons: "The lack of leg space didn't know it was that bad."
Pros: "The ticketing staff in Lihue was excellent!"
Pros: "Flight was on time, seats were comfortable."
Cons: "The plane crew was great. The ground crew in Paris was terrible. They were so rude and unhelpful."
Pros: "The service was okay, they were polite."
Cons: "The plane took forever to load, the plane departed late, although the captain still claimed we would make it 10 minutes early we did not. And to top it off, we waited on the tarmac to find a gate because we were late. Thanks American, I appreciate the reminder as to why I never fly your airline."
Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
Cons: "The flight crew was very rude"
Cons: "It was BLAH!"
Cons: "Seat reassignment"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Cons: "When it came to filling out our visa as we enter into Mexico, they handed out the paperwork as we were Landing I expected us to fill that out wild herring bounced around"
Pros: "The crew was wonderful and ny seat had plenty of space."
Cons: "My flight times kept changing every 20 minutes. It drove me crazy to keep informing my family about constant delays."
Pros: "Crew very pleasant"
Cons: "Better comfort, cushions were hard"
Pros: "The crew was responsive and very friendly."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Nice & quick! Made me feel safe even though it was icy!"
Cons: "Nothing really."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Pros: "On time departure and arrival"
Cons: "Small plane"
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Cons: "Rebooking through united was a nightmare"
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Pros: "Landed safely. The stewardess was very nice and engaging."
Cons: "My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation."
Pros: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Cons: "One hour on tarmac."
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Seats were comfortable"
Cons: "No food was offered, no tv or any entertainment. Lots of babies on board. Flight attendants were border line unfriendly"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Overbooked the first flight which was a bit nerve wracking. Luckily got a seat. Seats are a bit small and the food was as expected."
Cons: "Overbooked flight."
Pros: "Friendly staff"
Cons: "I wasn't allowed to have carry on luggage"
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Pros: "Non stop to Cabo"
Cons: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Good crew, pleasant flight"
Cons: "Plane boarded front to back...never makes sense to me why they aren't boarded back to front. Seats could be more comfortable since they only recline a couple inches"
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Pros: "The crew was awesome!!!! You did a great job"
Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."
Cons: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "Everyone was great helped me make my flight on time and great service."
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Pros: "Everything smooth and on time."
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Cons: "Ac didn't work on ground. Not tall enough."
Cons: "United is a poor carrier, there's nothing more to say. I struggled with my check in (I had just had a spine procedure done 48 hrs prior).... and by the time I got help from an agent it was 7:03 am, so... They wouldn't give me a boarding pass for my 8 am flight. Add to that an extremely rude ticket agent who couldn't care less about helping me, and almost seemed to enjoy my predicament, and that sums up my experience with this airline. I will never fly with them again, that's for sure; there's so many other airlines that actually care about their customers, this is not one of them."
Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Pros: "It's always worth the extra money to fly United! I love this airline."
Cons: "Too warm in flight. Did not run Ac enough."
Pros: "The plane was clean. Boarding was great at Wichita."
Cons: "All flights should have free wifi and power hookups. Greyhound does this, why shouldn't united."
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "Very good"
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Pros: "Was a very good service; thanks to all"
Cons: "Our flight was delayed. I was traveling with a baby and there was no gate agent anywhere to be found to help us get re-routed after the delay caused us to miss our connection. Terrible experience with United."
Pros: "ease of ordering by phone"
Airlines flying from Kansas to Baja California Sur have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Baja California Sur
Masks required on board, masks provided on flights from Kansas to Baja California Sur
Social distancing seating
Middle seats unavailable to book on flights from Kansas to Baja California Sur
Testing for antibodies, testing for symptoms for flights from Kansas to Baja California Sur
Waiving of change fees. Search flexible flights from Kansas to Baja California Sur