Cons: "All was excellent"
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "All the attention bestowed upon me"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The movie options."
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Everything was great."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Good uneven full flight"
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Cons: "I was worried about traveling with a fractured humerus to Guadalajara. The crew took an extra step to make sure I was comfortable and moved me to the first row without asking to be moved. That was a huge relief knowing that if I had to use the restroom I didn’t have to wake up anyone."
Cons: "I have nothing to complaint about Aeromexico is truly a good airline, friendly and. Has good customer service. We were very satisfied with our flight. Thank you"
Pros: "same as before"
Cons: "same as before"
Pros: "i coul not take the flight becuase this agency changed all my itinerary"
Pros: "Once again the plane ride was smooth. They transferred my bags. They gave us a croissant sandwich, beer, and yogurt at no cost. Loved the selection of movies."
Pros: "Everything was according to plan, I had no bad experience"
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "friendly staff"
Cons: "scheduled layover was 9+ hours. It became even more painful including a delayed aircraft."
Cons: "Took us one hour to taxi out to the runway."
Pros: "The staff are very nice and accommodating."
Pros: "Definitely I will travel once again with you guys"
Pros: "Flight was faster than the schedule posted."
Cons: "I asked the lady at the counter if she could leave my ticket back open, since I was not sure about the date.... she openly suggested that buying a new ticket would be cheaper because there are many fees that will end up being more than the original ticket. I have asked before to leave my tickets open and then I know I have to pay 100usd plus diff in the rate.... I dont know why she didnt help."
Cons: "The worst experience of my life"
Pros: "Very nice flight attendant"
Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."
Cons: "Avión muy incomodo"
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Cons: "I was flying to MEX from LAX and i had to get through customs which took a long time, but got to the Aeromexico ticket counter to get my boarding pass and they told me that they start boarding 45min before departure time and I got tot he counter at with 35 min to departure and they told me that I missed my flight and had to buy another flight which was two hours later. I don't understand why they couldn't let me through or hold for me. It ruin my ground transportation reservation which I had to reschedule. The whole thing was frustrating and cost me more money that what i thought i was saving."
Pros: "good price -"
Cons: "late leaving - not the worst"
Cons: "My flight was changed..."
Cons: "My baggage was lost never arrived at Mexico City!"
Cons: "Departure was late."
Pros: "Nothing Aeromexico personal was rude again"
Cons: "They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!"
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Cons: "Food quality was poor changed to smaller plane st last minute and had to get seats reassigned, no gin on the plane. Flight was delayed , your website was slow and could not do check in over the web, when I️ got to the counter 3 hours before my flight I️ was still delayed because I️ couldn’t do an online check in. Made it to the gate with one hour to spare but don’t think you should penalize people because of your own issues"
Pros: "That we arrived"
Cons: "Even though they give you "linear measurements" when you check in they attempt to shove your carry-on in this "one size" box - and heaven forbid it not enter completely... there goes $50 bucks since you've already checked in your 1st bag @$25"
Cons: "eveything was bad"
Pros: "Super friendly staff, on time, easy check in, and no complaints!!"
Cons: "No complaints!"
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Pros: "Why after paying my ticket i had to pay for my checked in bag. Very disappointed."
Cons: "Pay for it"
Pros: "It took too long for us to take off"
Cons: "No radio stations on the entertainment cinsole Only showed one movie. Should have shown a second one"
Pros: "Great customer service !"
Cons: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
Cons: "Landing was rough but then it is Mexico City"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Cons: "Flight boarded 40 min late with zero announcements made at the gate. Arrived late to Mexico City for connecting flight. Called Aeromexico while waiting in line to clear customs to tell them a group of 11 would be arriving late to the gate. They let the plane leave early and tried to charge a change fee."
Cons: "Everything was fine and our luggage went straight Through to New York."
Pros: "Plenty of drinks, entertainment and blankets earplugs. Going we had a fabulous new plane with individual tvs & plugs for electronics."
Cons: "Coming home older plane, no individual tvs, the monitor to view commercials was small & far away. Also they only showed one hour tv show. It was over 4 hrs, they could have showed at least another show. Food not good."
Pros: "The flight was on time, the baggage arrived okay and they had a big selection of movies, music and TV."
Cons: "The seats were really small and uncomfortable, so for a 4 hr flight they should improve them. The food wasn't good, they gave just a sandwich and some old fruit."
A very uncomfortable, delayed flight.
Pros: "The flight"
Cons: "I could’ve actually received headphones coming and going"
Cons: "Seat choice flexibility, but it was basic economy..."
Cons: "There was no entertainment in first class for a cross country flight"
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Cons: "Baggage claim was terribly slow in Philly (again)"
Pros: "Great crew. Falafel meal was delish."
Cons: "My seat was broken and didn’t recline. I booked first class bc of a bad back, so I count on that. Salad was wilted and gross. Plane didn’t have plug ins for phone! Entertainment system didn’t work well- movie kept buffering. Sky texting wouldn’t work either."
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Short flight"
Cons: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Cons: "Seats size and bathroom are horrible. I don’t know what to rate for food. They don’t serve you anything but a drink."
Cons: "Delay was too long - thanks. The weather was cleared but still delay for no reason."
Pros: "The crew and the were good"
Cons: "Delay flight 40 min Baggage fee is not well explained ,as a consequence I was charged $ 55 fee for a second piece"
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Pros: "The flight attendants."
Cons: "I was sitting in an aisle seat, a guy with a backpack hit my forehead. I was massaging my forehead and felt wetness. I was bleeding, the passengers next to me gave napkins and I pressed it to stop the bleeding. The flight attendant gave napkins and ice, the pilot was informed. He had Atlanta fire and rescue meet me at the gate upon landing."
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Pros: "Made it home in one piece"
Cons: "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"
Pros: "Ended up being American Airlines not Finair. Great 788 felt like the shortest trip to Dublin I've ever had."
Cons: "Although not the worst food I've had on planes it certainly left room for improvement."
Pros: "Short flight"
Cons: "Really unconfortable seats."
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "Very nice flight. Nothing unexpected."
Pros: "Not one thing"
Cons: "Ancient aircraft Bad food No wifi No chargers Seat won't incline Seats were falling apart"
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Pros: "Japan Team excellent in customer service"
Cons: "AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor."
Pros: "The crew was nice"
Cons: "The plane was older than me. There was no personal in flight entertainment on a daytime, 8hr 49min long-haul flight. Further the old "TV" six rows ahead of me was playing something I could barely see but the Audio system was broken for the whole plane so it was torture that the TV was even on. American Airlines needs to send modern equipment. This plane was unaccepatable by today's standards."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "Surprisingly long wait for bags to be unloaded from the flight. When everyone has cleared immigration long before bags make it to the carousel, something seems strange."
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Pros: "On time"
Cons: "Reading knight on plane were so dim they were useless"
Pros: "Not the most pleasant crew. Also, entertainment system has unresponsive screens. Must repeat touching until it gets your selection. Others said the same thing. Sticky system apparently. Food was surprisingly digestible."
Pros: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
Cons: "No complaints."
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Cons: "Seat reassignment"
Great crew, smooth flight. 30 minute delay on the tarmac with no status updates or information from captain. However, that was the only negative on the trip.
Pros: "Crew very pleasant"
Cons: "Better comfort, cushions were hard"
Pros: "The crew was responsive and very friendly."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Nice & quick! Made me feel safe even though it was icy!"
Cons: "Nothing really."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Cons: "No screens in the seats. Food options are the usual limited fair"
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Cons: "Rebooking through united was a nightmare"
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Pros: "Landed safely. The stewardess was very nice and engaging."
Cons: "My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation."
Pros: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Pros: "Friendly crew"
Cons: "The plane was coming from the hanger and we departed over 2 hours late because we had to wait for a tug to get the plane to the gate."
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Pros: "Non stop to Cabo"
Cons: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Pros: "Overbooked flight and were upgrade"
Pros: "I am glad that they didn't overbook this flight and decide to beat a customer unconscious and drag their body, bloody and limp, from the airplane. Overall, certainly could have been a worse flight"
Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Pros: "The crew was awesome!!!! You did a great job"
Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."
Cons: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "Everyone was great helped me make my flight on time and great service."
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Pros: "Everything smooth and on time."
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Cons: "Ac didn't work on ground. Not tall enough."
Cons: "United is a poor carrier, there's nothing more to say. I struggled with my check in (I had just had a spine procedure done 48 hrs prior).... and by the time I got help from an agent it was 7:03 am, so... They wouldn't give me a boarding pass for my 8 am flight. Add to that an extremely rude ticket agent who couldn't care less about helping me, and almost seemed to enjoy my predicament, and that sums up my experience with this airline. I will never fly with them again, that's for sure; there's so many other airlines that actually care about their customers, this is not one of them."
Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."
Pros: "It's always worth the extra money to fly United! I love this airline."
Cons: "Too warm in flight. Did not run Ac enough."
Pros: "The plane was clean. Boarding was great at Wichita."
Cons: "All flights should have free wifi and power hookups. Greyhound does this, why shouldn't united."
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "They whole computer system went down all morning"
Cons: "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Pros: "Was a very good service; thanks to all"
Cons: "Our flight was delayed. I was traveling with a baby and there was no gate agent anywhere to be found to help us get re-routed after the delay caused us to miss our connection. Terrible experience with United."
Pros: "ease of ordering by phone"
Pros: "3 hours late because they had no pilot. Missed half of our first day in Mexico. No comps not even a free drink. I'm sure the cep still gets his bonus though."
Pros: "Do something about your snacks and entertainment"
Pros: "Comfortable seats"
Cons: "Complimentary drinks and snacks"
Pros: "On time"
Cons: "No drinks NOT EVEN WATER"
Pros: "It is a discount airline - and a good performer in that mix."
Cons: "I am not a big fan of the nickle and dimeapproach."
Pros: "The staff from beginning to end!"
Cons: "The flight was delayed and it was total mayhem at their terminal. 4 gate changes."
Pros: "Efficient/ cheap"
Cons: "The route...."
Pros: "The employee at the ticket counter was nice."
Cons: "The plane was delayed from 5:20 to 6.28,then delayed to 7:30. Then it was delayed again to 8:30. Finally we were told there was bad weather in Detroit. We were told the plane had taken off and would arrive by 10. They said we would get out by 11. Not long after that they canceled the flight and told us it would be rescheduled for 9am on Friday. This ruined a whole day of our vacation. We had to find a way back home Thursday night and someone else take us to the airport the next morning. We lost a day of our time share that we can’t get back. Then we were delayed on Friday from 9 to 10am. We finally got out at 10"
Pros: "Service was decent."
Cons: "Beware, your flight costs will practically double when you pay for baggage and if you want assigned seating to insure that you sit with your group."
Pros: "The airport, before I got onto my flight. I'm glad spirit allowed me extra time to spend in the airport after the flight was delayed. Surprise."
Cons: "All of it. What was advertised: cheap seats and you pay for everything (checked bag and even WATER). What wasn't advertised (or was, in flight): for fifteen+ minutes the crew was selling a spirit credit card over the intercom. BLARING IT. It woke me up. Why sell more things where your prospective customers can't escape listening to the sales pitch? Terrible terrible business."
Pros: "The crew"
Cons: "Our flight was delayed 3 hours"
Pros: "The crew was great from the check in to boarding. Unfortunately the comfort level was bad. Could not turn off air, seats are uncomfortable"
Pros: "The low price fare."
Cons: "The seats were way too uncomfortable even to catch a nap. I was lucky to doze off for 10 mins."
Pros: "Landed safely"
Cons: "I can't believe this is actually an airline. I felt like one of those people in a bus somewhere in South America in the rainforest with people and Chicken on their laps. Tons of screaming children, people up and down all the time, the flight attendants seem to not even care that they were there, filthy playing, dirty tray tables, seats don't recline, I could go on and on. One Step Up from riding a city bus."
Cons: "Flight was 2 1/2 hours late. Big front seats only barely bigger than regular seats. Flight attendants were more like salesmen - pushing the spirit credit card. Flight attendant very brisk as I initially sat down. I wanted to get something from my bag before stowing it in the Compartment above me. She literally took it out of my hands and said I couldn't have the bag out. The plane was still boarding, I was standing in front of my seat, not in the aisle, so passengers could continue to pass by. Very rude."
Pros: "The crew was very pleasant"
Cons: "Boarding was messy. The seats were extra cramped. The crew pushed their company credit card very hard which became annoying. The airline nickles and dimes you for everything."
Cons: "Charge for everything"
Pros: "Cheap fare (no luggage!)"
Cons: "Crew not friendly, very blunt and distant."
Pros: "It's spacious, clean. And the crew is curtious"
Cons: "The soda is not complimentary"
Pros: "The timeliness. Customer service."
Cons: "You pay for everything!"
Pros: "The crew was good."
Cons: "The airlines idea of paying less is completely false. In the end the flight was more then my AA ticket by the time you added the 110% baggage fee compared to EVERY other airline. Having no water on the plane unless you purchase it is deplorable at best. The website does it best to ensure that you over pay for items that you don't want and makes it extremely difficult to pay for items that you are required to pay for. Won't fly this airline again, OR recommend it."
Pros: "Charged fees for every bag over the fare listed. Canceled flight out and tried to delay a biz trip till Saturday. Got us into Vegas late, again affecting business. Return flight delayed and rescheduled twice. Sprit sucks, will never use again and won't book through you for listing them ever."
Pros: "The food options"
Cons: "the employees at the gate desk"
Pros: "Cheap flight"
Cons: "Seats don't recline, plane was late getting out of the airport at both destinations."
Cons: "Spirit airlines cancelled my return flight along with nine other flights that morning. Their were hundreds of passengers left stranded and had to fend for themselves to figure out away to get home. The majority had to spend anywhere from $400-$1000 on a one way ticket back on an alternate airline. Definitely my worst experience yet. Customer service was rude and it took five hours standing in line to talk to someone at the airport. I ended up having to fly to a different city and drive to an a half hours in the other direction to get my car that was at the airport I flew out of originally. Never Fly Spirit Airlines no matter how cheap the flight is. You'll end up paying a lot more in the long run when they cancel your flight. This airline will be out of business in less than a year. I guarantee it!"
Cons: "They cancelled my flight 24 hours before, and I had to buy a last minute ticket on another airline."
Pros: "I like that the ticket that I had was a descent price. The flight was not bad at all. And the landing was perfect."
Cons: "Did not like that you have to pay for a carry on bad. And having to pay that much for one bag was ridiculous"
Pros: "Inexpensive. The mindset of getting you and a personal item from A to B personifies my own ideas about short domestic flights. The thing is, the things I don't like were clearly stated up front so it's not really a negative. The crew was polite and well dressed. For my flight, we boarded and left late yet arrived on time."
Cons: "No reclining seats. No free water. Seats were a bit cramped for leg room. Again, all of this was disclosed from the beginning so I was expecting everything to be horrible."
Cons: "Didn't tell the passengers to wait to deplane so those with tight connections could try to make them. We didn't. Our flight was delayed by at least 1/2 hour to 40 min and the crew and pilot said nothing."
Pros: "I liked how the flight attendant made the safety brief a little entertaining. She was funny. I like that. Takes a load off after going through all the trouble then finally getting to your seat."
Cons: "In all honesty, i dont like how I have to pay for everything. Literally everything once on board."
Pros: "Flight staff was awesome! Spirit provided everything we wanted - a seat on a plane. We knew exactly what we were getting. No extra frills or food, didn't check bags. Appreciate an airline option where we pay only for what we want or need. THANK YOU! For a quick flight as this, in the future we will look to Spirit first."
Cons: "Nothing! Good from beginning to end - from online ticket purchase and printing at kiosk to boarding and flight experience."
Cons: "Tight fit paid too much for baggage and the flatulent person next to me."
Pros: "The price"
Cons: "Stuardesses were rude!"
Pros: "The crew were friendly and were on time."
Cons: "The seats were very small and uncomfortable."
Cons: "$99 flight- $90 for round trip carry-on. Ridiculous add ons breeds an untrustworthy relationship. One and done with this airline."
Pros: "Raise ticket price and don't charge for first suitcase"
Pros: "I liked that the prices for tickets were very affordable."
Cons: "I hated that upon arriving to airport to check in with my one small carry on bag, I had to pay $100 to take the bag with me on the plane. The ticket was only $89 and they charged me $100 for the small carry on bag. how is that logical? I could maybe understand charging $50 since they need to make all this extra money I guess, but charging more than the ticket is just absurd and not logical. This left a very bad taste in my mouth and I will not use them ever again. I feel fooled by them cause there were no messages or warnings about the cost of carry one. Very disappointed"
Cons: "My luggages is lost in houston. Im naked on Los cabos can you do sometido about it"
Pros: "The airport staff were generally courteous and professional."
Cons: "The flight cancelled after multiple changes and confusing emails / Status updates. When I tried to call to confirm and rebook I was told the flight had indeed cancelled and they couldn't get my ill mother and I on a flight for 2 more days. When I asked if they would put us up into a hotel they said they don't do that. I immediately cancelled the trip with them and the rep on the phone had the audacity to ask if I wanted to join their $9 fair club. To make matters worse I spent 4 hours getting my luggage back so my mother could have her medicine for the evening. Around midnight the airline sent me a $50 email voucher for each of us to rebook another flight with them. What a joke..."
Pros: "Service desk staff was helpful."
Cons: "3+ hour delay in first leg resulted in a missed connection, and I was able to find a better deal with another airline faster and for cheaper than Spirit was able to accommodate me."
Pros: "Plane trip was short and service was nice as well as the people!"
Pros: "It didn't feel like 3 hours."
Cons: "Nothing to mention"
Pros: "Absolutely nothing. Would never fly with Spirit ever again."
Cons: "Make sure you realize that unlike literally every other airline, Spirit charges you $30 to bring a carry on if you pay in advance online, $55 if you end up paying at check in at the airport, and $100 if you do so at the gate. Carry on, not checked luggage. Every other airline will not charge you for it. If you want to pick your seat, or keep your family together on a flight, you have to pay extra, whereas every other airline, it's pretty much free. Because of this I was placed next to a 12 year old girl by herself in the very back row, thankfully the crew had enough sense to make sure to not let a grown stranger be in this position and moved me to a different seat, but had they allowed free seat choices, she could have sat next to her family and there would never be an issue. If you want a beverage on the flight and didn't pick up your own ahead of time, it will run you $3 while every other airline will give it to you as a complimentary service - meaning no charge. Their website touts that you're saving money on the flight cost by them charging these excessive fees, but I literally only saved $10 from the next highest flight price, ultimately running me $45 extra. Terrible business model."
Cons: "the was cancelled"
Pros: "I like their no nonsense about bags."
Cons: "they force us register."