Pleasant flight. Everyone was on the same page. Efficient boarding and nice checkin experience. Bags were delivered to baggage claim quickly in Las Vegas.
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "No gate when we landed."
Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."
Pros: "Good flight"
Pros: "The entertainment on the flight"
Cons: "Flight was delayed"
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Cons: "Better entertainment"
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Pros: "Crew was very nice"
Cons: "No drunk option other than orange juice or water, and orange juice gives me heartburn so more options necessary"
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Pros: "Convenient without problems"
Pros: "Agents and flight crews are great."
Cons: "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."
Pros: "At Least the Staff was keeping us updated."
Cons: "No good-faith gesture was offered for the long delay. My associate and I completely missed an important dinner meeting with the rest of our team! Our team takes this trip each year and we have always drove. It' short and I then have transportation when I arrive. This year we decided to fly because it's even easier. This particular flight from Phoenix to Vegas took us longer then if we were to drive and I then spent more in RideShare. I won't be doing it again next year."
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Comfortable seats"
Cons: "Seats were narrow"
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Pros: "Very smooth flight. Competent crew."
Cons: "It was all good."
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "Boarding and flight was on time."
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "The crew for the most part was nice."
Cons: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
Cons: "Boarding complete chaos. Looked like Bangladesh. Very unorganized. No airline has ever explained why they do not board from the window seat out. Would reduce much confusion. Too much to handle."
Pros: "Good preferred seat."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Plane was clean; staff professional; no issues."
Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
Pros: "Crew was amazing, flight was amazing. No complaints!"
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Pros: "Direct flight"
Cons: "Delayed 2 hours, gate changed, no free food"
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Cons: "Once again the flight was delayed. Last time American Lost my connection TWice! It took me two days to reach my destination. I was cramped in a middle seat and one of the flight attendants was rude."
Pros: "On time flights."
Cons: "Middle seat."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Pros: "The crew was nice enough , app updates are nice"
Cons: "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Cons: "Still in Reno. Aircraft broke down"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "Two out of three bathrooms out of order"
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Media entertainment selection"
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Pros: "Nothing. At all."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "We got let in first because we had a baby under 2. A stewardess felt bad for our seating at the end and gave us a free blanky for baby and a free shot for me."
Cons: "The flight was delayed 2 hrs. The back seating was horrible. One crew member made fun of my sister for walking too slow on the way out. Like seriously we were the last seats on plane and had a baby. So yes we were slow!!!"
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Cons: "Time on planes"
Cons: "Delayed departure again"
Pros: "The crew was awesome!!!! You did a great job"
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Friendly and accommodating our requests."
Cons: "Lady directly behind me literally choking, couching, sneezing and constantly blowing her nose (really runny), that was not enjoyable at all. And her two (2) companions were not provide any relief for her."
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "Same as first leg of the trip"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Cons: "Flight was delayed, overbooked and there was turbulence pretty much the whole way"
Cons: "No food, was very warm, no movies unless you use your credit card."
Pros: "The messages updating ( gate change, delayed and revised date if departure , Ext.) is regarding the trip Is awesome."
Cons: "Very delayed"
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "Great service"
Cons: "Ample legroom"
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Pros: "Seats were great. Will fly with this airline again."
Pros: "Worst trip ever. Will never choose kayak again"
Cons: "Effort. Sitting 5 hours for a 59 min trip sucks"
Pros: "The connecting flight was aware I was severely delayed and seemed to make sure I got through reticketing and such."
Cons: "Checking in a 2nd time after running late was a challenge."
Cons: "Offering WiFi would make the cramped and uncomfortable seats a little less unbearable."
Pros: "Quick flight. Decent seat"
Cons: "I paid almost $80 for a carryon and most of the other guests did not get questioned or charged. That price is ridiculous and I’m not sure I’ll choose Frontier ever again"
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Cons: "I’ve been flying with frontier a lot , but now I don’t ever want to fly with this company again. They Shut the boarding tunnel 10 minutes early, knowing security was 30-60 minutes wait time, I’m active duty military and now I’m going to get home late, now I will be severely punished for being “irresponsible” but I bought a 6am flight so I could get rest and everything for work. Oh and also, when I was trying to get a new ticket it took over 45 minutes for a gate person to give me a new one to fly home"
Pros: "Modern planes. Good on board crew."
Cons: "2.5 hour delay, no explanation why."
Cons: "The two receptionist at the Las Vegas gate D16 we very very very rude I will never fly frontier again"
Pros: "When I told people I was taking Frontier, they scoffed, rolled their eyes, and joked that I'd have to pay to use the bathroom. Well, it wasn't THAT bad. In fact, I got an assigned seat (in contrast to Southwest). Plane was fairly new, and the seat wasn't too small (then again, not super big). One flight attendant tried to make the atmosphere festive since we were going to Vegas and some people got absolutely shit-faced on the flight. I thought this was kind of cool, but I'm sure some people were annoyed since the drunks got VERY loud. For the price, I would definitely go to Vegas from Indy on Frontier again."
Cons: "1. The guy in charge of the check-in area yelled at one of his employees and humiliated her in front of me. Super awkward. 2. They really do charge for water. OK, I can see charging for a Coke, but water? I thought there was a law saying airlines HAD to provide water on request for health reasons. Then again, I had a huge water bottle from home, so why am I bitching?!"
Cons: "they turned a 4 hr flight into a more than 5 hr flight, seats were very uncomfortable."
Cons: "That you have to pay for a carry on, and when I tried to go on line to pay for a carry on I couldn't find where to pay for it so I had to call frontier to pay over the phone"
Pros: "Able to get onto plane quickly and be seated"
Cons: "Seats are uncomfortable, Padding is minimal. Narrow aisle make it difficult for large flight attendants to pass by without bumping into passengers."
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Cons: "Seats were uncomfortable and did not recline. The stewardess did not come around to check up on me during a 5 hour flight. I only saw her once."
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "Everything was on time .. Even during the holiday season when its busiest."
Cons: "Don't like at ALL how they don't ask if you would like a seat preference.. Not just Frontier but ALL airlines !"
Pros: "I don't like the fact that the baggage check was $40 you're charging $40 for a bag but you can't provide free water on the plane I think that really sucks seats are small their non-adjustable they weren't comfortable my mouth was so dry when I get to my destination I had a drink sink water from the faucet of the women's bathroom"
Cons: "I was checked in very promptly"
Pros: "The crew was lovely Boarding was quick"
Cons: "Not very comfortable Food options limited"
Pros: "Frontier is best kept secret ever. I plan to fly with you a lot in the future if the deals continue to be as good as it was for this flight. No hassle checked and carry on baggage fee was really great. I also must boast that the seat selections for me and my wife were outstanding!!"
Cons: "That I had not been hearing much about Frontier for the past several years."
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Cons: "The seats are incredibly uncomfortable, the planes were noisy in a terrifying way and I didn't even get a complimentary snack! I heard other people complaining and swearing they would never fly Frontier again. I was pressed for cash and am grateful for a cheap flight, but next time I'm flying I will spend more for comfort with another airline if I can."
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Pros: "I had I pay for my bag at the airport due to me forgetting to online and then was upgraded to the front. Thank you!"
Pros: "They had a late flight which was convenient. The assigned seats made sure that take off was smooth. Price was unbeatable."
Cons: "Seats were very uncomfortable and crammed. Initially they only had one agent checking people in at the terminal and the line had about 50 people in it."
Pros: "Friendly and couteous"
Cons: "How the seat selection goes, having to pay more to have a different selection"
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Pros: "The lights were dimmed."
Cons: "A passenger threw up all in the rows as he was let on drunk. And the air cabin noise was so loud I could hardly hear the person next to me."
Pros: "Getting off the plane."
Cons: "For starters, we scanned our tickets at one gate and boarded at another. First time I've ever seen that. There weren't enough Gate Agents to manage things so I waited in line for 40 minutes to pay your ridiculous $60 carry on fee. By the time someone was able to help me, my boarding group had already boarded. I ended up paying the fee and was forced to gate check my bag anyway as all the overhead space was taken up by the time I got on the plane. Nice work on your end milking that $60 from me. Since I wasn't able to check in ahead of time, I was stuck in the middle seat (I'm 6'5"). I would have happily paid an extra $250 to not sit in the middle, but thats besides the point. Just as I'm about to close my eyes, your stewardess gets on the PA and starts hawking Frontier credit cards for 20 minutes. If that wasnt bad enough, she had the audacity to shove an application in my face and remind me 'its the best credit card in the industry!' The credit card pitch and "buy 3 get 1 free' happy hour offers made the flight feel more like a sad Panama City spring break than a return flight after a long business trip. Alas! We landed at ORD 'on-time' which is always good for Frontier's stats. Unfortunately, we sat on the tarmac for 30+ minutes waiting for someone to man the sky bridge. Oh, and it was a nice touch deplaning in the international terminal returning from a Kansas City flight. Long story short, Frontier is now in the same category for me as Spirit Airlines. You fooled me once, but you wont fool me again. I'm just glad it was a one-way ticket. PS: when did airlines start soliciting tips for the flight crew? In all my years of traveling, I have never seen that before. Embarrassing."
Pros: "Departure and arrival went smoothly. The captain was warm and engaging when he spoke a few words with the passengers."
Cons: "The female flight attendant needed to work on her people skills. She did not greet the passengers as we arrived; she seemed to be idle as she faced away from us. Her tone was harsh on the few occasions I heard her speak to passengers. Perhaps, she was just having a bad day!"
Cons: "You are charged extra for seats when checking in and you pay for carry ons as well. You also pay for drinks, ex. soft drinks, coffee, tea. You may get a great rate but then you are charged for everything else. Seats are not very comfortable and tray tables are the size of a mini iPad. No inflight movie."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Pros: "Easy boarding, clean plane and bathroom."
Cons: "My chair didn't let back so it was a bit uncomfortable but I had decent leg room on an aisle seat."
Cons: "I didn't like the terrible turbulence which we had on May26th. I know that was not the airlines fault, but it seemed excessive to be on the tarmac for over 2 hours and being over three hours late in getting to the gate. It was the airlines fault that I had to pay $40.00 to check a small bag and that we only got a half cup of water after the long delay."
Pros: "Quick, easy flight."
Pros: "The flight was smooth for the most part."
Cons: "Lack of communication, seats very uncomfortable, paying for everything on plane, a seat to sit in, a carry on bag , its ridiculous, by time you pay all the extra fees, its no cheaper than any other flight."
Cons: "You get what you pay for. I will pay for better service next time. I'm not a tall person I and I felt cramped in the seats. There was no in flight movie. It was a 4 hour flight. With all the add ons my ticket ended up being the same price as the other airlines. I will never fly frontier again."
Pros: "Not much"
Cons: "Seating is very uncomfortable don't recline and no padding in seats, also expensive baggage fees especially for carry on which they should not be charging especially with gas prices down so low , no complimentary soft drinks. All airlines give complimentary soft drinks."
Pros: "We left Atlanta on time, just after eating at a close by our departure gate."
Pros: "Crew was friendly and polite."
Cons: "Economy seat was very uncomfortable. I wish that my booking made clear that I would need to pay for a carry on. Fortunately, I paid at the kiosk where is was $40 for a bag instead of at the gate where it was $60."
Pros: "It didn't crash and Im very thankful for that. They are good at collecting trash."
Cons: "The flight attendants skipped few rows and not offer us any drink or snack the first time they came out. I am sure they didnt do it in purpose, but I have never been in a flight that the flight attendant just missed people like that. The cart stopped next to the seat in front of me, the first flight attendant helped people that sat in the front, the second one started to asked and served beverages for the seats behind me. I thought the first one was going to help us, but they moved so fast and far behind us right after that. I have never been in any fllight that charge people for soda."
Pros: "I make a reservation for me and my cousin, and him cant take the Flight because frontier sent to me by email a wrong information for checking terminal and when we finally arrives to the counter, she said, oh Im Sorry checking bag is closed, we cant take your checked bag, and he lost the flight, also trying to contact costumer service during 1 hour , they dont give us a rasonble solution, we lost the money for travel from miami to las vegas, and they not refund anything!!!!!!"
Pros: "Overall cheap"
Cons: "I was told at boarding that I would have to pay for my carry on."
Pros: "The low price"
Cons: "There is no entertainment at all"
Cons: "The seats are not very good"
Pros: "The staff from beginning to end!"
Cons: "Spirit is a very poor, cheap, unorganized airline"
Cons: "Cost of luggage Cost of seats if you wanted to sit with travel mate Uncomfortable seats We wanted c&e ang got e&f"
Pros: "The employee at the ticket counter was nice."
Cons: "The plane was delayed from 5:20 to 6.28,then delayed to 7:30. Then it was delayed again to 8:30. Finally we were told there was bad weather in Detroit. We were told the plane had taken off and would arrive by 10. They said we would get out by 11. Not long after that they canceled the flight and told us it would be rescheduled for 9am on Friday. This ruined a whole day of our vacation. We had to find a way back home Thursday night and someone else take us to the airport the next morning. We lost a day of our time share that we can’t get back. Then we were delayed on Friday from 9 to 10am. We finally got out at 10"
Pros: "Service was decent."
Pros: "Easy to board, no hassles and made it 30 minutes early"
Cons: "All good, flew Southwest home, they sucked"
Pros: "The Price was great, very easy to book, no hidden cost. Easy to check in. Flight was on time. Overall good experience"
Cons: "Spirit requires you to check in 45 minutes prior to flight. This was not indicated in any of my flight itinerary info. Arrived at desk 40 minutes prior to flight and were turned away."
Pros: "The crew was great from the check in to boarding. Unfortunately the comfort level was bad. Could not turn off air, seats are uncomfortable"
Pros: "The low price fare."
Cons: "The seats were way too uncomfortable even to catch a nap. I was lucky to doze off for 10 mins."
Pros: "The crew was very pleasant"
Cons: "Boarding was messy. The seats were extra cramped. The crew pushed their company credit card very hard which became annoying. The airline nickles and dimes you for everything."
Cons: "It was terrible delay there and delay back we will never fly again with spirit"
Pros: "Affordable, and flights were on time"
Cons: "The service with spirit is ALWAYS horrendous. This flight was especially awful. No smiles, no one eager to help or answer your questions as a customer. I understand that this is bargain airfare but, you shouldn't treat your customers as though YOU are delivering a favor to them."
Pros: "I upgraded seats an still very poor leg room. My money didnt go far enough!"
Cons: "I paid a fair price, but the leg room wasnt enough. I will try to avoid flying spirit from now on."
Pros: "Charged fees for every bag over the fare listed. Canceled flight out and tried to delay a biz trip till Saturday. Got us into Vegas late, again affecting business. Return flight delayed and rescheduled twice. Sprit sucks, will never use again and won't book through you for listing them ever."
Pros: "The food options"
Cons: "the employees at the gate desk"
Pros: "Cheap flight"
Cons: "Seats don't recline, plane was late getting out of the airport at both destinations."
Cons: "No complimentary drinks or snacks. Felt like I was nickeled and dimes for everything seat bags ticket etc."
Pros: "Nothing, because the flight never happened."
Cons: "Sons of bitches canceled the flights for no apparent reason. Did not offer to help rebook with a different airline had to spend three times the price of the original ticket to book to get here later"
Cons: "Spirit airlines cancelled my return flight along with nine other flights that morning. Their were hundreds of passengers left stranded and had to fend for themselves to figure out away to get home. The majority had to spend anywhere from $400-$1000 on a one way ticket back on an alternate airline. Definitely my worst experience yet. Customer service was rude and it took five hours standing in line to talk to someone at the airport. I ended up having to fly to a different city and drive to an a half hours in the other direction to get my car that was at the airport I flew out of originally. Never Fly Spirit Airlines no matter how cheap the flight is. You'll end up paying a lot more in the long run when they cancel your flight. This airline will be out of business in less than a year. I guarantee it!"
Pros: "The communication via email was great. Crew was very friendly."
Cons: "Crowded and non reclining seats really stunk. Needed to recline badly. Didn't appreciate paying for seats."
Pros: "Easy check in ! So glad I could print my boarding pass! I couldn't print it at home. Nice staff."
Cons: "The lady screaming constantly at security! Good grief! Gate 77 she was an employee. It rang out across all the gates. Felt like cattle being herded to slaughter. Everyone else was very courteous."
Pros: "Inexpensive. The mindset of getting you and a personal item from A to B personifies my own ideas about short domestic flights. The thing is, the things I don't like were clearly stated up front so it's not really a negative. The crew was polite and well dressed. For my flight, we boarded and left late yet arrived on time."
Cons: "No reclining seats. No free water. Seats were a bit cramped for leg room. Again, all of this was disclosed from the beginning so I was expecting everything to be horrible."
Pros: "Cheap ticket price"
Cons: "Baggage fees, so cramped. It's cheap but the whole flight will be incredibly uncomfortable. Kind of felt like being treated like cattle to be honest."
Cons: "Tight fit paid too much for baggage and the flatulent person next to me."
Pros: "The staff was super friendly and professional. Easily approachable and informative. The plane was clean and welcoming."
Pros: "Chose Spirit because of price and received what I paid for, a safe trip to Las Vegas. Nothing more nothing less. Flight was in time."
Cons: "Should not complain because price was prime consideration but the legroom was minimal (I'm barely 6ft tall), and the seats were hard."
Pros: "While you get a cheap rate on the flight, look out for the $50 check bag fee and $100 carry on fee! Yes, you read that right!"
Cons: "Bags fees are ridiculous!"
Pros: "The flight attendant was very spirited & entertaining."
Cons: "Charges for everything. Oxygen to breath is next."
Cons: "Seats could be more roomy"
Pros: "Price was cheap."
Cons: "Even after I canceled one of my flights, I kept getting updates about it, and when I called to tell them I don't need updates for a flight I already canceled months ago, they said I would have to pay to cancel it. I already had canceled it. That's why I was calling. Terrible customer service, no one spoke English, they tried to have me pay 2 cancelation fees. I'll never use spirit again.... I'll pay a little extra for a better airline in the future!"
Pros: "I liked that the flight was on time"
Cons: "The seats aren't very comfortable"
Pros: "I liked that the prices for tickets were very affordable."
Cons: "I hated that upon arriving to airport to check in with my one small carry on bag, I had to pay $100 to take the bag with me on the plane. The ticket was only $89 and they charged me $100 for the small carry on bag. how is that logical? I could maybe understand charging $50 since they need to make all this extra money I guess, but charging more than the ticket is just absurd and not logical. This left a very bad taste in my mouth and I will not use them ever again. I feel fooled by them cause there were no messages or warnings about the cost of carry one. Very disappointed"
Pros: "The cost is excellent & staff was very friendly."
Cons: "Lack of communication. When printing out boarding pass, it flashed the flight was delayed @ 90 min, which I thought was weird. Just thought I'd check in later. When I called TSA in Kansas City I was told the same. So when I arrived at the airport they were announcing thaty flight was boarding, I went to baggage counter and was told I had to take my case on the plane, TSA security told me to take it to baggage counter. I told TSA I'd already been there, the 2 of them start arguing back and forth about my bag, if they would have taken my bag when I 1st went to turn it in, it would have been on the plane with me. However because they'd called final boarding, all my stuff got left in Kansas City. I've already called the airline to see if my bag made it to Vegas or not but haven't found out yet. As they have nt called me back. Oh the man in front of me was on my same flight & how nag made it on the plane. Extremely annoying for this to happen when it could've ALL been avoided as there was no one else behind me."
Cons: "Long line in baggage check in Rough ride cost of luggage too high"
Pros: "Plane trip was short and service was nice as well as the people!"
Pros: "The woman that you checked through the line -w- to board was very rude & she made me pay an additional $65.00 to carry on the bag that I have flown Spirit -w- free every time that I have flown with them. The male flight attendent was crass -w- us at 7 am. They say that you get what you pay for ? when it was all said & done I've decided to pay for more up front sense they take the $ from you any way ,it felt like a mugging & I do know what a mugging feels like."
Pros: "Airfare was low."
Cons: "Leg room was scant, least amount of legroom of any carrier I have ever flew on."
Pros: "crew were very social and as accommodating as possible"
Cons: "If you want comfort, easy boarding, etc... be prepared to pay for it! Your cheap ticket becomes a monster if you need anything above and beyond a very crowded seat"
Pros: "Will never fly spirit again"
Cons: "Yall charge entirly to much for bags"
Cons: "Price for luggage was high $52 each way you even had to pay same price for one carry on, most airlines allow you to carry a small suitcase or tote bag on plane for free but not spirit you pay for everything. The plane sounded like it was about to fall apart. Just terrible will never Fly with them again"
Pros: "It didn't feel like 3 hours."
Cons: "Nothing to mention"
Pros: "Seats (row 1) at random"
Cons: "High prices for food"
Pros: "Friendly crew"
Cons: "Pilot told us we were landing way before time"
Cons: "All drinks were $6"
Pros: "The price"
Cons: "The customer service. I'm not sure if the crew was just tired or having a bad day, but there was a definite lack for customer service. The attendants made it seem we were bothering them or inconveniencing them."