More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Pros: "The crew really cares about their passengers"
Pros: "The seats were comfortable. The entertainment system was wonderful."
Cons: "The crew was disorganized."
Pros: "As always the crew was so nice...really catered to our needs on the long flight."
Pros: "Everything alright"
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Cons: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Pros: "Friendly crews. Excellent food. Great service. On time arrival."
Cons: "They could provide hotel for transit passengers with long layovers."
Pros: "Crew was friendly."
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Pros: "Crew not as nice."
Cons: "More hospitable crew"
Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."
Pros: "Great crew. Met every request and did a very professional, yet personal job."
Cons: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Pros: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Cons: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Cons: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."
Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Cons: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pros: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Cons: "No complaints."
Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"
Pros: "Everything except food"
Cons: "Cabin was too hot and not enough bathrooms."
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Pros: "Excellent staff, good service."
Cons: "A Long. Trip"
Pros: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Pros: "Onboard crew"
Cons: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."
Pros: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Cons: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Pros: "The best service"
Cons: "Nothing bad to say"
Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pros: "Liked the entertainment options with a large movie catalog."
Cons: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Pros: "I have been in qatar airways many a times and they have done an excellent job connecting Kathmandu to outside world. The experience is usually very nice-the plane is in good condition, the fly crew are always smiling and helping, the food and entertainment are great."
Cons: "May be this is one time thing, but the ground crew were terrible, particularly the man who was on the check-in counter. Spoke with a robotic tone and was very rude. Spoke as if he owned the plane and we were asking for a free ride. Very disappointing start to a long journey."
Pros: "Lights on ceiling, good movie selection, meals"
Cons: "Needed a lot more water service to stay hydrated"
Pros: "Yes, crews and comfort were amazing."
Cons: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Pros: "Every thing"
Pros: "The crew was very attentive and patient inspite of the flight being full."
Cons: "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"
Pros: "Comfortable seats with pillows, blanket and good foods"
Cons: "The thing which was not good was the service. I would say that service should be done fairly not to see the people background so I asked for something but the crew did bring that. I would suggest to work on this portion. Thanks"
Pros: "Great customer service"
Pros: "Everything was very nice"
Pros: "Flight itself was normal. Flight crew was adequate and courteousdr"
Cons: "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
Pros: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Pros: "Whether coach, business or 1st class, Emirates creates their passengers with respect and thanks in all they do. A 13 hour flight is no short haul and the Emirates staff kept a positive aire throughout the flight. The meals were very good, the service as well. The facilities were kept clean and accessible. Thank you Emirates...you made my trip a pleasure both to and from Dubai."
Cons: "Food was the worst, service extremely poor"
Pros: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
Cons: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
Pros: "Smooth ride, decent food, good entertainment."
Cons: "Long periods without in cabin service, people had to repeatedly ask for water or get up to get water. Boarding Gates were totally secluded from the shops and restaurants of Dubai airport."
Pros: "Nice wide seats"
Cons: "some of the flight attendants were nice and others were openly irritated by the passengers"
Pros: "Food, care, excellent people ."
Pros: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Cons: "Everything was great!"
Pros: "I have travelled with various airlines over Atlantoc and Pacific none of them I found comfortable as Emirates. The reason I guess is, "Emirates delivers more for ever service" Good work..."
Cons: "The departure time should be more comfortable"
Pros: "First time on an Airbus and it was a much more comfortable plane. Seats were roomy with more leg room, entertainment was better."
Cons: "Pizzas were pretty bad. Biggest problem was the arrival airport. Dulles is a poor airport. The people movers at arrival for more than 400 passengers are really inconvenient. How 'bout using BWI instead?"
Pros: "Great crew, service, food and entertainment."
Cons: "Hard landing"
Pros: "The comfort of the flight was unbeatable. The crew was great. The 13 he flight didn't feel that long."
Cons: "When boarding my kids and I were separated. This is not recommended at all. I don't know why you can't keep families together."
Cons: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
Pros: "Good Flight."
Cons: "They changed the seats without asking."
Pros: "So, as mentioned, this was our first time flying Emirates and from our flights from Maryland to Dubai to Philippines has been pleasant, the only issue we've had was with the security process and an incident that my wife encountered in Dubai when we were in the process of boarding to go to Washington Dulles. We landed in Dubai and we were in transit to our connecting flight. We went to our assigned gate and had to check in with security prior to waiting in our gate or boarding the plane. We checked in our electronic devices and my wife was asked to be checked. There wasn't anything wrong up until that moment. My wife cooperated with all the requests of the security agent. They asked her to go inside a security room/enclosed area and the first thing that the security agent asked my wife was why she wasn't wearing her wedding band. It was obvious that she was married because she had a tan line of the marks of wearing a ring. It was her travel ring and she removed it because it was too tight and she explained that to the agent. The agent then made the comment "so you got fat on this trip?". My wife was confused on what she said and asked her "what did you say?". The agent then repeated ..."So you're fat... that's why the wedding ring doesn't fit?" My wife was furious but maintained her cool because she didn't want to give a reason for her to be held from getting on the flight. I didn't see the situation take place and I don't know if there was anything that triggered her comment. My wife felt humiliated. I don't know the agent's name but I wanted to address the incident. Our experience with Emirates has been very pleasant but having to feel helpless after someone with authority to make that comment was humiliating and ruined the rest of her time on the flight as well as mine."
Pros: "Clean bathrooms, new plane"
Cons: "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"
Cons: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Pros: "The in-flight entertainment is very good."
Cons: "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."
Pros: "Online checking"
Cons: "N/ A"
Pros: "I liked watching movies and drinking wine and the food was decent."
Cons: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."
Pros: "Always my number one airline."
Cons: "I have to cancel on the counter because me and fianse donor have visa"
Pros: "Very courteous flight attendants. I liked the fact that they came from several countries and looked like a strong, united team. I also enjoyed the great selection of movies, music, news, and TV shows. The space between the chairs is more generous than other airlines I used in the past."
Cons: "They can try harder to improve the food."
Pros: "Emirates is our usual pick for flying and this time also it was no exception. The crew were friendly, but still couldn't arrange preferred seating because it was during the holiday season. I know this is the section for good comments, but I am very disappointed about the demeanor and the service provided this time."
Cons: "I have called in advance and selected the seats for both inbound and outbound flights. Also, confirmed a wheelchair access. To my surprise, none of them were met according to the commitment. The seats were not the ones that were asked for. I mentioned that there was a medical condition with the leg and my mom would have to get up and move during the flight, but still they allocated seats which are extremely inconvenient to both us and the fellow passengers. We expect better from Emirates!!! I hope they can improve this in the future!"
Pros: "We liked the selection of movies. The stewards were extremely helpful and kind."
Pros: "Liked the entertainment."
Cons: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Pros: "The flight staff was great! Overall service was great."
Cons: "Ahmedabad and Dubai do not have good line control all passengers gather in the front. Washington Dulles has lanes for zones that is orderly."
Cons: "The overall experience and lack of response to rectify missed connecting flights, damaged luggage and overall bad customer service for an airline that wants to advertise its pride and attention to service. Much can be improved."
Pros: "The courteous and friendly on-board service, spacious seating and clean men's rooms were the best part of the journey. The smiling stewardess were outstanding in creating a happy environment. I will consider Emirates for my future travels."
Cons: "Coffee was ok but could be better."
Pros: "Foods and electronic entertainment"
Cons: "The male flight attendant accidently hit my head without apologize while I was bending down to tight my shoes."
Pros: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Pros: "Crew are awesome, helpful"
Cons: "Emirates pizza is not good."
Cons: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."
Pros: "Service of the cabin crew was great considering how crowded and full the flight was."
Cons: "The luggage distribution at Dulles was a nightmare. Took us 30 mins to find out luggage. Was very disappointing"
Cons: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Entertainment, food, comfort were great."
Cons: "Crew is always pleasant but they tend to not manage the other guests when necessary. Many of the other guests would congregate at the rest rooms, did not know how to use the restrooms with out leave it a mess or remains in the toilet and took over an hour sometimes to respond to service requests. In fact the crew seem to disappear for an hour or more after each "dispensing" of food or beverages. Parents need to be spoken to regarding children. There are many people on the plane and children including babies tend to be as loud as they like. That is not considerate for more than 95% of the other passengers. When boarding other passengers need guidance to move things along better. There tend to be clogs at points because passengers try to do too much with the baggage. This is the same for getting off. Passengers would push their way through others to get to bags they stowed many rows behind them. Other passengers need to be curteous of others entering and leaving seats. Getting up and moving is the best options. Many people will sit there and you have to climb other them."
Pros: "On time"
Cons: "Very poor job . I had bad experiences."
Pros: "The best airline"
Cons: "My above head storage was occupied with airline stuff. They boarded a little late and there were no separate lines for front and back of the plane."
Cons: "Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites."
Cons: "It was a very long flight and the leg room is too small especially for a very tall person."
Pros: "Some crew was attentive, others were not. Piloting was good"
Cons: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
Pros: "Food, entertainment system were very good"
Cons: "Check-in counter: clerk was “mute”, no greeting, no words about the gate, luggage destination, passport paper. Poor communication: 90 minutes delay, but no announcements Inconsiderate: when the “business class bathroom” located between business and economy classes, was unoccupied, the fly attend Commanded not to use after standing there for 10 minutes. No tea or coffee with breakfast Gate has no information: no destination, no time indicated"
Pros: "The crew were all very nice and the food was good."
Cons: "The AC never seemed to work well...on the entire 10+ hour flight...so, that was pretty miserable. Especially sitting on the tarmac for 2 hours waiting for a mechanical issue to be fixed. That was bad."
Pros: "Food was good as it is typical on Turkish Airlines."
Cons: "The check in process was terrible. I specifically requested seating together with 2 small children and an injured daughter. The check in process was the most chaotic I've seen in recent times. No clear order, no clear counters. We bounced back and forth before we checked in our luggage. At the gate, another long chaotic line of multiple questioning and bag/body search before we boarded buses to our plane. When we boarded we found out we were split at 2 or 1 seat arrangements (out of 5 travelers). After complaining, there were able to seat at least 3 (with one lap child) together and 1 separate. The plane was uncomfortably hot all flight long despite notifying the flight attendants. The one restroom ran out of soap in the first hour of the 11 hour flight. They quickly ran out of a choice for lunch option and snacks. I fly Turkish Airlines frequently and I usually am satisfied, but this was exceptionally bad experience."
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Cons: "I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections."
Cons: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Pros: "We received kosher meals and snacks on both legs of the flight which we really appreciated. The flight attendants were pleasant and helpful. In flight movie and music selection was good. Bathrooms clean and well attended. Flights were on schedule."
Cons: "I generally don't like flying. Sorry. Seats were very tight in Economy. Not enough water, though we usually bring it."
Cons: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Pros: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Cons: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."
Cons: "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."
Pros: "Food and service were great."
Cons: "The usb charger was broken"
Pros: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Cons: "See volume issue from earlier."
Pros: "The crew, food, and choice of entertainment."
Cons: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Pros: "Friendly staff good food. Good selection of movies."
Cons: "Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups."
Pros: "Food and service were good ,good entertainment"
Cons: "Seats were really uncomfortable ,there were problems with boarding ,good wasn't sufficient"
Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
Pros: "Plane was more comfortable this time. I was able to put seat back a bit to sleep."
Cons: "Food choices were poor. For a long flight, it would be ideal to offer things for people with allergies. As a celiac, I was unable to eat most of what they offered me and there were not a lot of options. This is difficult on such a long flight."
Pros: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Pros: "Boarding was timely. Would be helpful if you started lines by boarding group so there is some semblance of order."
Cons: "Overhead announcements were difficult to understand. Cabin Crew were inefficient in their service, going back and forth numerous times because they forgot this or that. There's no point requesting a special meal if you have dietary restrictions, because they don't seem to have a way of knowing you've made the request."
Pros: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Cons: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Pros: "Very friendly airline, on time always, good in-flight entertainment¿"
Cons: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pros: "Decent food & entertainment but that doesn't change the fact that my flight didn't actually go to my destination, which is the purpose of booking a flight after all, no?"
Cons: "Rerouted us to Adana without warning. No help in rebooking flights. No instructions as to what we were supposed to do. Had to stand in several very long lines - incredibly disorganized. Lost an entire day of my trip."
Pros: "The Knowledge that I would never fly Turkish airline again"
Cons: "Cancelled flights without contacting me Delayed takeoff for 9 hours. Took off knowing they would not be able to land in Istanbul and dropped us off in Izmir Did not cover the cost of food at the hotel in Izmir. Took us to a hotel over an hour away from the airport"
Pros: "Comfort of the plane and pleasant crew. Food was terrific."
Cons: "Might have liked more option of current movies."
Pros: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Cons: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pros: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Cons: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Pros: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Cons: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Pros: "DC to Istanbul: Good food and nice flight experience. Helpful staff were always ready to help. Istanbul to DC: clean, maintained aitcraft, nice crew, good food."
Cons: "DC to Istanbul: Broken bathroom lock. Not very clean aisles. Very few English speaking crew. Istanbul to DC: Ran out of second option lunch. This seem to happen frequently. Most of the crew members were strangely not around. This resulted in two overworked crew members and lots of trays sitting on our laps for sometime. I was curios what all the other ones were doing."
Pros: "Choice of in-flight entertainment was excellent."
Pros: "Great flight/airline, but boarding was a hot mess!"
Cons: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."
Pros: "the flight from Istanbul to the U.S. was amazing, I watch 3 great movies and some wonderful meals. Even though I,flew economy I,felt like it was business class - foot rest pillow and blanket and they hand out hot towels and packs with toothbrushes and socks and slippers. I will definitely. Fly. Turkish Air again based on,this very positive experience"
Cons: "There was one flight attendant who,thought she was all that ..she was rolling her eyes at passengers and had a snotty look on,her face."
Pros: "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
Cons: "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
Pros: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Cons: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
Pros: "Food / service / timeliness"
Pros: "The movie"
Cons: "Boarding in Istanbul. We did not know the gate number until one hour before departure, because there were only 3 monitors in the area that we sat in and there are so many flights, so the flight did not appear on those monitors. Only the one main monitor in in the center of the airport is large enough and there are not seats in that area."
Pros: "Nice goody bags and special treatment for the kids, and thoughtful that they brought kid-friendly headphones. All the comforts the airlines used to give for free are still there on Turkish, with no extra charges for food/checked bags, etc. Great food, they got our special vegetarian meals correct (as opposed to a big hassle on another airline). Very comfortable flight."
Pros: "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
Pros: "Food was great, wish gluten free had been an option! Amazing staff!"
Cons: "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."
Pros: "I enjoyed receiving food on the flight with real silverware, a warm roll and friendly service. Having a choice of entertainment was also nice. Best of all, I like the fact that the airlines offers a guided tour of Istanbul in English during a layover there; I only wish I'd read that in the in-flight magazine before going off on my own to sightsee."
Cons: "I didn't like the multiple screenings to get on the plane, but suspect that was more a decision of the airport than the airlines. Being singled out for extra screening wasn't my favorite either!"
Pros: "The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything"
Cons: "The crew could be more friendly , more personal"
Pros: "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Cons: "Vegetarian food quality needs improvement"
Pros: "The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out."
Cons: "Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with."
Pros: "Mango juice was good. Food was good. Crew was friendly and fast."
Cons: "More leg room please. Better entertainment. More reclining of seats required. Softer seats."
Pros: "Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available"
Cons: "As above"
Pros: "Crew was great, food was great, seat was comfortable"
Pros: "All service and cresws are friendly"
Cons: "Just keep it up"
Cons: "My Baggiage is extremely damaged which is so disgusting and there is no way to report it"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "Food was very bad so much salted"
Cons: "Make the food delicious not crabs"
Pros: "The food is not standard airline food and deliciously reflects the Middle East."
Pros: "Good sized seats and new aircraft, AUD airport is very pleasant and customer friendly. The vegetarian snack sandwiches are very delicious. I wish if they could offer them in every meal and to toddler passengers."
Cons: "I buzzed the light for service 3 times and not once did the attendant come and check on my needs. Our attendant was not customer friendly- infact I don’t recall her smiling once throughout the 13 hour journey. Overheard her being stern and rude with other passengers. I specifically asked the crew to deliver my stroller in AUD for transit since we were flying the next day and they didn’t fulfill our request. Luckily AUD airport has strollers so we used one and took it to our hotel. The fact that Etihad doesn’t provide hotel accommodation for 14 hour transits is beyond ridiculous. Really disappointed in this lack of arrangement for long haul flights."
Pros: "Boarding was efficient. Entertainment and food great."
Cons: "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."
Pros: "Flight attendants were super ultra professional."
Cons: "Flight attendants were super ultra professional."
Pros: "USA customs done in Abu Dhabi"
Cons: "I will never fly or recommend etihad to any one of my friends or family."
Pros: "Nothing much"
Cons: "So i was with ticketing requesting for seating, and she said run run your flight is leaving , i did not get proper seat and i ran to find out it was NYC flight and not DC. I asked more than one Eithihqd personeel and they did not know the difference bewtween Nyac flight and DC flight . Then came back to request for seating and they again made believe my security will be declines if i waste timein requesting seating. Got a flight between 2 males for a 15 hour flight and a run across the airport with a heart problem . I will never fly Eithihqd and also will not recommend to anyone"
Pros: "good environment and staff"
Cons: "Food needs to be improved."
Pros: "Customer service very good"
Pros: "Entertaiment is very good."
Cons: "Cancelling my flight on both ways. Since they merge 2 flights in one,flight attendants are under staff to help and take care other passengers like me. Food have limited option who cannot eat spicy food."
Pros: "Connections on Etihad. Abu Dhabi airport. Service and hospitality. On time flights and easy check in. US immigration in Abu Dhabi was a breeze."
Cons: "Food was terrible and insufficient."
Pros: "food was great!"
Cons: "Same crew not that friendly"
Pros: "Staff was great...Food was good...Upgraded to first class !!!!!"
Pros: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
Cons: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Pros: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."
Pros: "The staff was outstanding... The plane was adequate... The food was just barely okay. I was somewhat disappointed having read trip advisory and kayak recommendations on airlines prior to leaving."
Cons: "Flew over on Royal Jordanian Airlines. The plane was like new the food was fantastic and the staff was as well. On at the home the staff was outstanding but the rest was just okay. The return trip was not as good as the Royal Jordanian experience.."
Cons: "On the dreamliner flights they have tried to cram a ton of seats in so if your over 5'8 you'll be very cramped with your knees under the seats and a strange headrest jammed I to your shoulder. I fly about 20 or 30k miles a year in economy and this is easily the most uncomfortably designed seat I've been in. More over the staff was incredibly dismissive and rude to all I witnessed then keep a older woman waiting for 45 mins for water and then dismiss her when she asked a second time. The check in staff was no better."
Pros: "Good movies"
Cons: "Horrible food and beverage service as mentioned above"
Pros: "Not disturbed when i wanted to sleep crew was efficient"
Cons: "Very long flight Rice with every meal was boring , meals were infrequent for a 14 hr flight"
Cons: "They only had vegeterian options for the most part even when the expectation is that they would have at least some meat choices. They ran out of the meat options quickly. The crew was very nice though and arranged for a chicken meal at the end"
Cons: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
Pros: "Economy class is okay in terms of space set-up. The US immigration organization and process in Abu Dhabi is perfect. We save a lot of time when landing in Dulles airport (Washington DC)"
Cons: "I was surprised by the crew attitude; almost arrogant! First bad experience of this kind travelling with an airline from the Gulf :-("
Pros: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Pros: "Food was OK."
Cons: "The first class seat was very uncomfortable. The service was sporatic. Didn't check our water supply and took away my glass while I was asleep."
Cons: "On the flight to and from Abu Dhabi from DC, both planes had a mechanical problem with the toilet seats. The seats would not stay up, so they would come crashing down onto your spine as you were seated, which was painful. The only way to avoid this was to hold it back as you sat, which required you to twist around. This whole experience was uncomfortable and unsanitary. On the Abu Dhabi to DC flight, the toilet was self-flushing, as well. Except that it also malfunctioned and flushed every time before I stood up. This was an unnerving experience."
Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Pros: "Timing was good, crew was friendly, flight was delayed but made up most of it on the way. Food wasn't anything extraordinary but still worlds better than American carriers."
Cons: "Soo cramped on the Dreamliner. Would not recommend for a short flight let alone the 15 hour torture chamber I was stuck on."
Cons: "All but one of the flight attendants, who unfortunately was not in my section, seemed rather terse and far less than kind. Simple requests from fellow passengers were regarded as inconvenient intrusions. The gal in my section would act like she had not heard the requests and then when the passengers would repeat themselves, she would snap, "Please wait till I've finished my service." She rarely would make eye contact with anyone while doing, "her service" and acted like it was a major inconvenience. It was a long flight but the crew on the way to New Delhi on Jet Airways were exceptional and made the flight as pleasant as possible. The Eithad crew lacked this attitude."
Cons: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Pros: "Crew are usually lovely and helpful with even the most difficult passengers."
Cons: "The food quality is sub par and the entertainment is not adequate compared to other Gulf airlines. I enjoy traveling and did not enjoy the quality of food and actually ran out of movies to watch on a 14 hr flight! I think their focus is on Business and First class. I like this airline so wish it wasn't so."
Cons: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."
Pros: "Very comfartable"
Cons: "Internet acess is to expensive"
Cons: "I've never heard of double booking an assigned seat! Don't ever fly with etihad, not worth it!!!!!"
Pros: "Food could be better"
Cons: "Didn't like the food"
Pros: "Timeliness of the flight and communication from the flight deck."
Cons: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Cons: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"
Pros: "In air service"
Cons: "leg room and boarding delays"
Pros: "Good food Good Service too"
Cons: "Think improving better service in rest room Long flight - magazines on demand to suit each national - no idea about its practicability"
Pros: "crew very friendly....always ready to serve"
Cons: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Pros: "The flight was comfortable. Food was ok, but could be improved in variety."
Cons: "Boarding process, slow and long - I have seen other airlines do it much faster. Crew were friendly, but lots of confusion among crew members. Entertainment was horrible - need new and latest movies. The latest movies available were months old. This makes the flight time feel a lot longer than it is."
Cons: "Food need to be improved"
Pros: "Comfort and food."
Cons: "Some flight attendants could ve friendlier."
Cons: "The entertainment unit was constantly malfunctioning"
Cons: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Cons: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."
Cons: "Better range of entertainment as the options were a bit dated and mediocre"
Pros: "Good seats and crew."
Cons: "Choice of movies"
Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"
Cons: "Better treatment of luggage. Better business class service. Food was poor."
Pros: "Crew and food was amazing"
Cons: "Landing could be more softer"
Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Pros: "excellent staff"
Cons: "ship needed cleaning"
Pros: "Excellent crew. Good food. Comfortable seats even in coach."
Pros: "Friendly crew. Comfortable and quiet flight"
Cons: "Dinner service slow"
Cons: "Flight delayed, no head phones supplied and the food was burnt."
Pros: "None that I like!"
Cons: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Pros: "The food and check in is better flying from HK to KL.."
Cons: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Pros: "comfort and entertainment"
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Pros: "The service"
Cons: "The food"
Cons: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."
Cons: "Very uncomfort flight, very bad timing, Food is not good"
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Pros: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Cons: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Pros: "Efficient check in"
Pros: "The staff is great"
Cons: "We had to wait very long for take off"
Pros: "Clean plane. Nice staff"
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Cons: "Two hour in late and still waiting for boarding. Awful experience..."
Pros: "Service in the plane"
Cons: "Service at the airport."
Cons: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Pros: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
Pros: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Cons: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."
Pros: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Cons: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Cons: "our vegan food was not provided"
Pros: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Cons: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Pros: "The equipment and level of service on this MAS flight was excellent. Food was delicious. Seat was comfortable."
Cons: "Though it wasn't part of the flight, the business class lounge at KUL is just a step below the excellent facilities at airports like HKG. Just a step though, mostly in the shower area. Food options were great though. And take advantage of the Massage Spa within the lounge."
Pros: "Direct Flight"
Cons: "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."