My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!
Issue with boarding, group of passengers on a religious trip coming back to NYC kept trying to change seats, even standing when the plane was pushing back. Crew/Pilot kept very good composure, some passengers got aggravated and started venting out loud but this group created a serious security risk. Crew/Pilot should've been more stringent and called in security or remove them from the flight.
Amazing crew, delicious food and drink selection. 12hr felt more like a 4hrs. Comfortable beds. Can’t wait for the new business class cabin
Flying business class saves you. Once you get out of the terminal and onto the plane, it’s fine. The traffic at the gate is a horror. No organization at all. The fact that Business class is promised early boarding is a myth.
Horrible communication, flight boarded then we sat on plane for almost 5 hours as the runway was barely covered in snow with no plows in sight and the as we tried to taxi there was a major equipment failure due to poor push off technique causing all passengers to be taken off the flight to ultimately have the flight cancelled. There was barely any communication to passengers as to what was happening or what to do next to get placed on another flight. Arriving to my final destination a whole day later having to take a connecting flight through Lisbon to ultimately end up in New York instead of a direct flight as none available for the next day. Never flying LOT airlines again!
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Seats were so uncomfortable, my butt hurts so much, I wish they have more cushions,it really was horrible, Except that, Stewarts were polite food was decent
LOT told me on my first flight that I had missed boarding my second flight and told us to go to a service desk to reschedule. We then were told our flight was still boarding and that we had to run through the Warsaw airport to catch it which is just a long long runway airport. The workers at the airport were not helpful at all and you have to go through two passport checkpoints. I have asthma and was almost dead when I got on the plane and no one helped or gave us water or even acknowledged us. The flight was fine - the crew members are not friendly so it’s a very functional flight at best. Also my bag didn’t make it to my final destination.
Great service . Everyone is so polite and ready to help. I always was using Lufthansa but from now on I will use LOT. Thank you for your service.
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
The crew was fantastic and the over flight was perfect as well.
They shld provide food. Between food they are giving 10 hours gap which is toooo much
After going through security and waiting for the flight at the gate, there was no access to bathrooms and no place to charge a phone while waiting for the flight. But once I was on the plane, everything was very good.
The qatar airways flights were great, the code share with Indigo could have been a lot better. There is no option for web check in, there is not information on the tickets for the INDIGO PNR this caused a problem with security letting us into the airport. The indigo staff did not even want us to line up before they opened the counters. There is not option on the indigo flgith to request special meals.
I like is everything is good seets are little uncomfortable during the long flight ✈️ Doha to us , luggage 🧳 came too late overall very nice thank you for all
Nothing I knew what I was getting into ; no complaints when on string budget
The food was terrible The flight attendance was sloppy and late with everything!! Never again
I didn’t expect American Airlines. I excepted QTAR AIR LINES. From KAYAK we are booking so in the kayak site it showed qathar air lines but operating American Airlines. I don’t like .
Service and food were very good, I liked it a lot. I liked the little gifts we all got , but I don’t think I’d fly on Turkish airlines to go to New York from Istanbul or from New York to Instanbul anymore. Flight is way too long.
Great service. Seat was a bit small but it was fine. Food was great
Older plane with finicky seats. Crew often seem to focus on "pet" clients and over extend services to some over others. I get less attention since I'm not a regular business class client. Regardless, I've paid the money and would expect equal attention.
Be honest of what you sell: This was sold as Business Class on all three legs, while the JetBlue plane didn't even have business class seats, and wanted $164 for extra legroom seats.
On Turkish it is all about the food and the service. I am overwhelmed with the quality and variety of the dining service offered on business class. I prefer the updated A350 to the older B777 cabin layout, but both are comfortable. Flights left and arrived on time with updates from the captain. I will definitely fly with them again.
Requested food options were always finished. Supplied food items were good but of course not the desired choices.
Very bad experience with turkish airline tk 0001. Very uncomfortable seats and food ran out and crew was not helpful
Worst experience with boarding once we left the wheel chair even traveling business we had to wait with all the crowd for the bus to take us to the plane then climb the stairs with our bags When you pay extra for comfort and convenience and you don’t get any is disappointing
The food we received during the flight was excellent. The service was very friendly. Definitely the best value for the money when flying across the Atlantic.
I liked everything: the work of the flight attendants, the work of the crew, the frequency on the plane and in the toilet.
