Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$844||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pros: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Cons: "Money return policy"
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Pros: "crew was professional, attentive and polite"
Pros: "The service are great!"
Pros: "Crew was very pleasant"
Cons: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Pros: "The food"
Cons: "My 12 hrs layover in Japan."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Pros: "Everything was excellent no complaints"
Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."
Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."
Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Pros: "The drink which call Kiwi which taste was so nice."
Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."
Pros: "Service was exquisite."
Cons: "No complaints."
Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."
Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"
Pros: "Great flight, great staff. The food wasn't bad either."
Pros: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Pros: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Pros: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Cons: "Everything else ok"
Pros: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Pros: "Great service. Great seat."
Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Pros: "Service was excellent - Flight attendants were friendly and professional."
Pros: "Flight was all good, entertainment is great."
Cons: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Pros: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Pros: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Pros: "It was perfect!"
Pros: "Love ANA. Always a pleasure."
Pros: "Excellent cabin crew."
Cons: "No in-flight entertainment, economy seats are narrow."
Pros: "the food was god. the crew was very accommodating"
Cons: "Old Aircraft Interior, could be more comfortable"
Pros: "One of the best service! Thank you!"
Pros: "Slept much of the time"
Cons: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Pros: "The flight attendants were so nice and the food was really good."
Pros: "Staff were very helpful and very foamy and comfortable seat"
Cons: "No boarding zone number called in economy"
Pros: "The crew are all nice and helpful"
Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Pros: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Cons: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Pros: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Cons: "wish they had more movies choices from the u.s."
Pros: "Food & Entertainment"
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "The crew is awesome and food is quite good"
Cons: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Pros: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Cons: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Pros: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Cons: "Would like to listen to ATC"
Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"
Pros: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Cons: "Nothing really."
Pros: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Pros: "Fantastic customer service, excellent food everything was best and clean."
Cons: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Good food and service"
Cons: "Delay too much time"
Pros: "very comfy, great ground handling crew"
Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "Aircraft was new and spacious"
Cons: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Pros: "leg room!"
Cons: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Pros: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Cons: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Cons: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Pros: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Pros: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Airlines flying from Kentucky to Ho Chi Minh City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights