Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Jackson
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Scores according to KAYAK customer reviews
Cons: "Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed."
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "Crew was amazing"
Cons: "Everything was pleasant"
Pros: "The crew was great. The flight was on time."
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Pros: "Delta’s crew is the best part about flying delta!"
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Pros: "Solid crew!"
Cons: "No complaints. I was barely up in the air!"
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Cons: "The flight was delayed by six hours, for no other reason than the airline itself, not the weather. Change of planes, emergency landing back at Atlanta, changed to another plane, no flight crew for over an hour, then to top it off, the final landing was the hardest I’ve experienced."
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "The flight crew were really polite and helpful."
Pros: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Cons: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Arrived ahead of time"
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "During some bad weather the pilots chose to go into a holding pattern to wait for a thunderstorm to leave the field. Thanks for considering our safety. The entire crew was awesome."
Cons: "Why do the airliine attendants make sure all of our seat belts are fastened before they give us a safety briefing to demonstrate how to buckle our seat belts?"
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Cons: "Flight delayed, nearly missed connecting flight"
Cons: "Customer service was lack luster..."
Pros: "Boarding and staff were excellent. Plane was clean."
Cons: "I was unhappy with the seating arrangements. I could not upgrade my seats because I booked through a third party. If I’m willing to pay for my upgrade then it should be allowable. I don’t like seating in the rear of the plane!"
Cons: "They cancelled the flight 30 mins before the flight"
Pros: "Friendly cabin crew"
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Cons: "Too crowded."
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Pros: "The fact that there were no delays!"
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Cons: "Having delayed flights"
Pros: "Efficient boarding. Friendly service."
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Pros: "Orderly boarding process."
Cons: "Overweight people being seated int he middle seat and sticking their elbows over both arm rests while comfortably sleeping."
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Pros: "Flights were on time, boarding was fas and efficient, seats were more comfortable than any other airline in recent history."
Cons: "Price was very high for an hour fight, over $600 round trip."
Pros: "Departed and arrived on time. Arrival time is better than before."
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Cons: "Poor food. Attention expect to be better. Seat reclination was nada."
Pros: "comfortable first class seat"
Cons: "There was no wifi. No entertainment, no ability to work."
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Attendant was very friendly. Really appreciated her energy"
Cons: "Drink service was not as good as other trips."
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "Crew was excellent"
Cons: "There was no WiFi"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "Spent more than 500$ in an emergency flight that was delayed ten times"
Pros: "Nothing. As sucks."
Cons: "Planes auck. Terminal suxks."
Pros: "Amazing plane and service"
Pros: "Crew was amazing, they made sure we were comfortable and would ask if there was anything we needed."
Cons: "Nothing we had the best flight staff one could ask for, very attentive. Would definitely fly with them again."
Cons: "Was late. Almost missed me next flight."
Pros: "No entertainment system working"
Cons: "Free WiFi since entertainment was off"
Pros: "Nice comfortable plane"
Cons: "Takes to long to get off the ground but that really can’t be avoided... still left and arrived at destination on time"
Cons: "Delays. Unexplained."
Pros: "First class for such a short haul."
Cons: "Lack of service."
Cons: "Bag check fee is steep for students."
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "We left 25 minutes later, but arrived 25 minutes early!! I hVe flown many times and that has never happened!!"
Pros: "Old aircraft, ok flight, on time"
Cons: "We couldn't go there yet. I'm so sad and mad"
Pros: "Great Service, Plane, Food, and Entertainment. Delayed 1 1/2 hours, but we were kept informed. Premium Economy seats are very comfortable and roomy."
Cons: "Got selected for additional screening...not your fault, but would have preferred to Not be screened in the jetway as other pax boarded in same jetway behind us."
Cons: "Flight was late"
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Pros: "Friendly crew"
Cons: "Touch down was a little rough Small plane"
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Pros: "planes were on time, good flight"
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
Cons: "Nothing bad."
Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
Pros: "The crew was nice."
Cons: "We had to walk outside to board the plane. My husband has two bad hips and we had to walk up a flight of stairs to board the plane. The plane was extremely small and our sits were located in the rear of the plane. The bathroom had an unpleasant odor."
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Cons: "Felt sufforcation again and flight was delayed"
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Pros: "We arrived safe. Although 1 1/2 hours late because of weather Nothing else was good."
Cons: "The plane has no space. No food. No entertainment It's let's crame as many people in the space. There Seats don't recline. And it's very uncomfortable. You Changed planes on us after we had assigned seats So we weren't in the seats we wanted. Poor customer Service on kayak part."
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Pros: "Cabin crew (one person) was courteous and professional, but definitely in charge."
Cons: "AA has the same shuttle problem at DCA."
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Friendly crew, nice staff on the ground"
Cons: "Laggy wifi for "free entertainment ""
Pros: "Flight never happened, can I give 0 stars?"
Cons: "The flight was delayed three times and ultimately cancelled. I got no notification of the cancellation, only found out because I was constantly checking. Ticketing agents in the airport were overwhelmed and ignored most passengers, on the phone they were useless and offered no solution. I was attending a family funeral in the morning and after American offered no options I rented a car (another huge expense) and drove all night to get the my destination."
Pros: "On time"
Pros: "too many gate changes and delays"
Pros: "They put safety first"
Cons: "Frustrating 4 hour delay"
Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"
Pros: "I was so please how American Airlines was able to take care of me due to I was unable to maneuver through the airport due to my surgery. The experience was more than excellent it was a experience of compassion one that I will never forget. American Airlines made my travel stress free and very comfortable due to the upgrading to First Class....Smile thank you once again"
Cons: "Kayak keep giving me the wrong information. So I ended up canceling my flight and i had to pay for another ticket."
Pros: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Cons: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Cons: "Everythings ........"
Pros: "Flight was canceled."
Pros: "Crew was great. Planes were on time."
Cons: "Takeoff and first half of ORD-MCO leg was a little rough. Not the airlines fault though."
Cons: "Didn’t make this flight due to prior delay."
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Pros: "The captain and first officer were top notch! They were very polite and kind. The plane seemed clean."
Cons: "One of the female flight attendants was passive aggressive to anyone she didn’t agree with. She wasn’t out right rude but nonetheless, she doesn’t need to act like that."
Pros: "Good smooth flight"
Pros: "On time, not crowded, seat with enough space, responsive screen and good sound"
Cons: "Poor service, cramped seats, screens small. Lufthansa does really well. This was a United flight and the difference was huge. United has no idea about service. Plus they changed our last leg without informing us that it was an hour and a half later. Then it was delayed. We left SF airport the time we were meant to be landing in SLC. That is a lot of extra time after a 11 hour flight. We were exhausted and not able to get home and sleep."
Cons: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."
Cons: "United Business class to Tokyo was comparable to traveling on Premium Economy on other Star Alliance airlines. Disappointing."
Pros: "Communication about a shot delay was clear and helpful! Very professional and kind with a tiny bit of humor, which was refreshing!"
Cons: "Pretzels were a little stale!"
Pros: "There is not much to like about an economy or economy plus ride for more then 2 hours."
Cons: "The free internet was sluggish making my movie watching on my computer not as pleasant an experience as it should be. It was either constantly buffering or intermittent. Boooooooo."
Cons: "Late departure not good with wheelchair disability services"
Cons: "If you're going to offer wifi that people have to pay for, you should probably get a more reliable system! It's ridiculous!"
Cons: "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."
Pros: "Traveling fast"
Cons: "To pricey"
Pros: "No entertainment due to short flight"
Pros: "I was able to relax my eyes with the cabin lights dimmer. Very nice."
Cons: "No food, no entertainment. And a small plane is never comfy. So we don't expect much else! :)"
Pros: "Captain was very friendly and took ownership of delay for United"
Cons: "Delays at newark due to President in area. Would rather of just been told of delay hours prior so I could have spent the extra time with my family. Apparently the delay was known about"
Pros: "I actually was upgraded (for once) so the flight was fine."
Cons: "The onboard entertainment is ridiculous. And on top of that you have to pay for it?!?"
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "crew's friendliness"
Cons: "Lack of clarity of PA system.. almost completely incomprehensible, going and coming."
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Pros: "The flights were all on time or early. Great flight staff. The staff at JAN stayed early to help with a checked bag problem."
Pros: "Timely takeoff"
Cons: "Size of plane was too small and lack of enough overhead storage and lack of headroom when standing."
Cons: "Flight delayed over 2 hours. Mixed signals from Captain and United whether or not flight would be cancelled. Forced to check only carry on at gate, citing lack of space, but plenty seen when aboard. Entertainment was limited to one channel if you don't want to pay some amount of money. Couldn't even look at the flight status screen. Stuck with only garbage home renovation show."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Very pleased ! Would have liked a better price, but it was a short notice."
Pros: "To have electrical outlets in the seats Good movies Blanquets"
Cons: "Flight attender - No very nice"
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Pros: "Seats are NOT comfortable. You would think after all these years they'd get it right!"
Pros: "Boarded on time"
Cons: "Flight was delayed. Now have to sleep in airport because connecting flight was missed. Terrible experience."
Pros: "Getting to our destination on time and with a happy crew!"
Pros: "Fast puddle jumper from CMH to IAD."
Cons: "United has replaced all gate agents with contractors. It is abundantly clear. No stakes in customer service, these folks are just slightly above automated robots following scripts verbatim with poor skills speaking English."
Pros: "United flight from AVP TO EWR than TO EWR was great"
Cons: "Coming back I didn't like that I had to comeback with Air Canada to EWR. They forced me to check in my carry on. I don't care about the money just didn't like the attitude thati was treated. However United services very friendly."
Airlines flying from Kentucky to Jackson have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Jackson
Masks required on board, masks provided on flights from Kentucky to Jackson
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Jackson
Testing for antibodies, testing for symptoms for flights from Kentucky to Jackson
Waiving of change fees. Search flexible flights from Kentucky to Jackson