Allegiant Air, Southwest and Spirit Airlines have all waived their change and cancellation fees on flights from Kentucky to Nevada. Confirm policies on booking site.
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Read more about American Airlines
Cons: The plane was shaky, and I was extremely nervous about why the plane was doing that. I’ve been on several American Airlines flights and never experienced this.
Pros: Fast, easy, got decent seats and didn’t have to sit next to anyone
Pros: Everything as great
Cons: The white woman who checked my ticket at the gate was So rude!
Cons: My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best.
Pros: Crew was excellent especially the first class attendant very attentive and always checking on you
Cons: The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait
Pros: Yes everything was great
Cons: Nothing everything was great
Pros: The flight was much awesome
Cons: The Frodo add more food please
Pros: Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering
Cons: My bags were not there when I landed
Pros: Comfortable seats
Cons: It was all good
Cons: Paid for upgraded seat for complimentary alcoholic beverages and was told they would not be served. IFE was finicky - many broken screens. Deplaning was pandemonium.
Pros: Good price and new clean aircraft.
Cons: Reclining seats.
Cons: Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby.
Pros: Seat comfortable and professional crew
Cons: Assist foreigners better
Pros: Good flight
Pros: The entertainment on the flight
Cons: Flight was delayed
Pros: The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels
Cons: Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway.
Cons: Gin availability
Pros: Crew and seats super comfy
Cons: TV in the seat
Pros: Everything except cabin comfort was fine
Cons: Very hot on the whole flight
Pros: Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth.
Cons: Got there safe!
Pros: We took off and landed safely.
Cons: Felt very low budget and cramped.
Pros: We made great time!! Crew was friendly.
Cons: Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!
Pros: Not much
Cons: Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes.
Cons: The flight was delayed by an hour because one flight attended didn’t come to work on time
Pros: Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight
Pros: Boarding and flight was on time.
Cons: Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome
Pros: Seats quite comfortable. Crew ok.
Cons: Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies.
Cons: While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now...
Pros: The crew for the most part was nice.
Cons: It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC.
Cons: Boarding complete chaos. Looked like Bangladesh. Very unorganized. No airline has ever explained why they do not board from the window seat out. Would reduce much confusion. Too much to handle.
Cons: Both flights delayed. A six and a half hour drive took nine and a half hours by air.
Cons: No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses.
Cons: Crew member had poor attitude. Not all just one seem to be having a bad day
Pros: On time.
Cons: The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)
Pros: Crew were very good seat as comfortable as can be on a flight.
Cons: The flight was delayed and information was not clear boarding was messy people had far to much hand luggage I had one piece but was not allowed to take it on board as the overheads were full already? my main case was sent early and I was a long time in baggage claim waiting for it till I found it in a contained area it had been opened for security reasons? No information was given about the early sending of luggage? Don't think I will go through Philadelphia again.
Cons: Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice.
Pros: Smooth flight home from Cancun.
Cons: Late arrival.
Pros: Plane was clean; staff professional; no issues.
Pros: None at all. Very poor customer service.
Cons: Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again.
Cons: Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines.
Pros: It was last minute booking, I was balky for the price and the overall experience was comfortable.
Cons: They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so
Pros: Was about an average flight for domestic travel.
Cons: Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward.
Pros: It was easy checking in and getting boarding pass online. OMG
Cons: OMG. Horrible experience. The 8:20 am flight didn't leave 'til noon. There were several changes. We were moved to different gates FIVE TIMES!!!!!!!!!
Cons: Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded.
Pros: Absolutely nothing
Cons: This airline was extremely disrespectful and treated us like animals after cancelling our flight ...
Pros: The crew was upbeat and friendly
Cons: Flight was late, there was no sense of urgency to get the passengers on the plane, it left almost an hour late, no chargers on the plane.
Pros: The flight from CVG to LAS pretty quick
Cons: Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!
Pros: Easy boarding
Cons: Half the flight didn't wear masks, crew didn't bother to enforce.
Pros: This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance.
Cons: I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap.
Cons: The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season.
Cons: They charge $50 for a carry on bag!!!
Pros: Boarding was fast. We arrived early.
Cons: It was too cold & they kept turning on the lights (it was a late night flight).
Cons: Flight attendants talked loudly the whole flight. Very uncomfortable
Pros: FLIGHT TIME
Pros: The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!
Cons: I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them .
Cons: There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)
Pros: The crew was amazing
Pros: The gate agent was amazing and super helpful.
Cons: Seats are tight and not very comfortable.
Cons: Still in Reno. Aircraft broke down
Pros: The staff was friendly
Cons: The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable.
Pros: Great crew and online customer service...
Cons: 1- Flight Behind Schedule 2- Live customer service agents are truly non-existent until 1.5hrs before ‘departure’
Pros: Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service
Cons: I will never fly you again. Sure you don’t care.
Pros: Arrived on time after boarding was delayed. Great price/ you get what you pay for.
Cons: No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier
Cons: So many charges at every step. $5 for boarding passes?
Cons: I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!
Cons: Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water.
Pros: It was easy to book. And they helped me make changes to my flight schedule without charging me
Cons: Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that.
Pros: Quick boarding with no fuss.
Cons: The planes could be a lot cleaner.
Cons: baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings.
Pros: Friendly staff
Cons: Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?
Cons: I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin.
Cons: Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window.
Pros: Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash.
Pros: Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often
Cons: Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person
Pros: I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight
Cons: I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight
Pros: Comfort and speed of the flight. Attentive staff!
Cons: Need one craft beer
Pros: Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them.
Cons: Entire flight experience.
Cons: Not to be helped, but was a bit bumpy.
Cons: The flight got cancelled - trip had to be completely rearranged.
Pros: The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs.
Cons: Low airfare.
Pros: The price and the nonstop flight.
Cons: 6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again.
Pros: Flight attendants were very respectful and courteous.
Cons: Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it.
Cons: Two out of three bathrooms out of order
Pros: We eventually got to Las Vegas.
Cons: Everything. Spend an it make and book with someone else.
Pros: The crew was very friendly
Cons: The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free.
Cons: They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to.
Pros: Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not.
Cons: Nothing. Was exactly what I expected for a $35.00 flight.
Pros: The flight left on time. Friendly crew
Cons: I don't like that they charge for carry on bags and they don't have a toll free number
Pros: It's a budget airline so don'texpect thrills, but it got me to my destination.
Cons: The boarding agent didn't understand priority comes before group 3.
Cons: Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons.
Pros: The from take off to landing was smooth
Cons: Have no dislikes
Pros: Time of travel
Cons: No leg room
Cons: Spirit airlines have the worst crew, they made a guy put his phone in airplane mode when I doesn’t affect the plane at all
Pros: The short trip.
Cons: The loud passengers
Pros: Horrible had to stay the night in the airport
Cons: Horrible. Maybe if the plane actually showed up. Messed up my entire weekend
Cons: Practice social distance
Cons: The pilot was looking like drunk or something. There was too many troubles while landing and taking off. Vibration speed was getting up and down. Please get him check for safety reasons.
Cons: No social distancing at all on spirit airlines when boarding, people right behind each other.
Pros: They were on time.
Cons: There was a fee or charge for EVERYTHING. The difference in price for the next least expensive flight more thsn made up the difference in feees ( baggage $65, carry on $65, better seat $25 but no guarantee- no free water, sift drink, or cofffe. No snacks. Everything was charge and expensive The Seats were small with no leg room and no recline option. One of the most uncomfortable rides ever. No entertainment option I guess if I was only going a short flight it’d be ok but still never a 1st chioice And remember cheap airlines means kids will be on board
Pros: I was told that I've been checked in but still have to join a terribly slow queue.
Cons: That we were not offered even cold water.
Cons: This company is a scam. You pay a extra fee for everything Printing your boarding pass that will be $10. oh wait you want to take a carry on bag that will be $45. You want to check in a bag that will be $45. If you do decide to check in a bag or a carry on make sure the demensions and weight is correct there will be another fee for any luggage that doesn’t fit their rules. Make sure you get a drink in the airport ahead of time because once again they charge for standard drinks while on the plane, the extra charges just never stop! In all reality it is not worth the savings in plane ticket because of all the additional inflated prices they get you on.
Cons: The worst experience in my life, I showed up a hour early, only 2 kiosks that work to check in. The rude lady directed me out of line to use the kiosk again instead checking me in, so I couldn't miss my flight. You could obviously tell it was my first time. So I missed my FIRST flight for my 30th birthday. Their only rebuttal to my dilemma was "you should have show up 2 hours early". A horrible experience I will never forget. The human that don't display common courtesy for his or her fellow man should be replaced by robots. I would gladly pay double for my next flight than to EVER use Spirit again.
Pros: Staff were actually nice on this flight. I boarded last so can’t complain.
Cons: No entertainment. No power outlets. No reclining seats. No legroom. No frills. Base fare. Pretty crappy as usual.
Pros: Flight started and reached on time.
Cons: Spirit Airlines is a complete joke! We were standing at the ticket counter by 10:15 and the flight was at 11:06 yet refused to print out boarding passes. They even allowed the person directly in front of us to check in but apparently we were the cut off. After asking to speak with a supervisor, the ticket agent disappeared for 15 minutes only to return and tell us that there was no supervisor available. What? So..... no one is supervising the staff or daily operations? That’s a little scary. We asked the ticket agent again to print our boarding passes and at least let us attempt to make the flight but he again refused. The ticket gate we were at was directly next to the security line which had about 5 people in it. We also heard him tell the person in front of us who he allowed to check in that our gate was literally the first gate after security. I can not comprehend why he wouldn’t at least give us the option to try and make the flight which was 100% realistic. Instead, he refused our request for boarding passes a third time. The lack of service I received was absolutely and completely ridiculous. In a state of panic I began looking up other flight options that would get us to our destination on time... there was nothing! While I️ was researching flights, my traveling companion ran to the Southwest Airlines ticket counter and explained the situation. The ticket agent immediately began checking the computer and found a flight that would get us to our destination in time but the flight was leaving in 30 minutes. She stated that she could not promise we would make the flight but was happy to let us try! We got through security quickly and were able to board the 11:15 flight. Our original flight with Spirit departed at 11:06. I want a refund or I will be contacting my bank for a chargeback.
Pros: Absolutely NOTHING
Cons: This airline has check in requirements that no other airlines have and did not send any email or notification what so ever letting passengers know. I also was not informed through Kayak of these rules. They would not let me on the flight because I was waiting in line while 3 of the 4 check in attendants were not even helping people in line! I had to pay a $100 fee to change my flight and they didn't have any options for same day. The flight wasn't even boarding yet and there wasn't a line for security and the gate was very close. If they don't let passengers know of their rules when selling through a 3rd party website THEY SHOULD NOT BE ALLOWED TO SELL THROUGH 3rd PARTY WEBSITES! Absolutely disgraceful experience.
Cons: Spirit airlines cancelled my return flight along with nine other flights that morning. Their were hundreds of passengers left stranded and had to fend for themselves to figure out away to get home. The majority had to spend anywhere from $400-$1000 on a one way ticket back on an alternate airline. Definitely my worst experience yet. Customer service was rude and it took five hours standing in line to talk to someone at the airport. I ended up having to fly to a different city and drive to an a half hours in the other direction to get my car that was at the airport I flew out of originally. Never Fly Spirit Airlines no matter how cheap the flight is. You'll end up paying a lot more in the long run when they cancel your flight. This airline will be out of business in less than a year. I guarantee it!
Cons: Never EVER have I flown with an airline that charges you for carry-on luggage. If I would have known this and all the other extra hidden fees, including (extra chargers for checking passengers in..etc) I most definitely would have picked a different airline. To make matters even worse, they never once told me while checking in at their airline counter that they charge for carry on luggage. So.. when I arrived to my boarding gate, they announced that all carry on luggage was an additional fee of $100.00, unless already checked in at the counter for their base rate of $60.00 FOR A CARRY ON.... In order to board my flight, I had to pay $100.00 for one tiny little suitcase. I was beyond aggravated. It felt like this airlines entire intentions were to scam every passenger that boarded. At one point on the flights, as the flight attendants were going through the emergency procedures, a passengers behind me said "You will only give us our oxygen masks, for an additional charge" I will NEVER fly with Spirit Airline again. Every employee that I came across during my travels were incredibly rude, and very unhelpful. Spirit does have cheaper flights, but after all the up-charges you end up paying way more than you will if you just book with another airline.
Cons: The airline emailed at 2 am to notify that the 6 am flight was cancelled. The cancellation hotline was not too helpful - they rebooked me on a Delta flight connecting to two more United flights. Delta flight was delayed so I would have missed my 2 connections. Finally rebooked me on another Southwest flight to New Orleans (final destination) that they should have rebooked me on in the first place. Also discovered upon my second rebooking that the initial rebooking agent did not rebook my return flight, so I would not have had a seat had my first rebooking leg not been delayed. Only offered at $50 Spirit voucher for the inconvenience. Definitely never taking Spirit again.
Pros: I recently traveled with my wife and 3 year old for the first time on Spirit Airlines. I have never flown with them before. We travel a fair amount and have always flown with other airlines but I saw a good deal they offered and I jumped on it. After the check in process was completed online, I headed to the airport. The service I received in the terminal with staff standing at the entrance was unexpectedly pleasant. Without asking, the staff had already guided me in the direction and next step I should take for checking luggage. It was awesome! Once we went through the boarding process and boarded the plane, I was totally shocked! The flight attendants were completely kind and over the top hilarious. They were making funny/silly comments about the flight and flying in general. Although there was no electronic entertainment offered on this flight, they made up for it in their fun personalities. It was the best atmosphere between all of the passengers around me who were all enjoying the outgoing spirit with the crew. It was a flight to remember!
Cons: Late Very uncomfortable
Cons: THE WORST customer service I've ever experienced. I called Spirit's corporate customer service, and they told me to go to the airport where I would be placed on a new airline and be reimbursed for the fare difference. When I first got to the ticket counter, the woman "helping" me would not even look me in the eye as she told me my only options were to wait 24 hours for the next flight, or take an $80 refund. They absolutely refused to do *ANYTHING* else to assist. Not even a hotel reiumbursement or car rental. (Keep in mind they also wanted ME to lose the hotel and car I had already pre-paid for in my destination city.) Long story short - I talked to 6 people over the course of two hours trying to sort out THEIR problem (they never explained *why* the flight was cancelled) and got conflicting information from everyone I spoke to. Nobody ever tried to anything except get me out of there and pay as little as possible. Spirit Air is definitely the worst airline I've ever dealt with, and definitely one of the top 10 worst companies anywhere I've ever dealt with. Never again!
Pros: I liked absolutely nothing about this airline to the point where I didn't even fly with them the day of my flight
Cons: They were not willing to work with me to change my flight date do to a family emergency and couldn't give me credit towards further flights, goes to show how broke this airline is if they really need the money and couldn't refund me like other past and BETTER airlines have done in the past, I will NEVER fly this airline ever again and have told many people to do the same, this was my first and last experience. As a side note I had to DRIVE MYSELF TO LAS VEGAS FROM SAN DIEGO because they were not willing to work with me but I still made it to and from my destination
Cons: First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates.
Cons: My flight was delayed 4 hours. The connecting plane then left without several passengers that were headed to Seattle. We were not notified that the flight was leaving without us. The employees were extremely rude and showed no remorse that we missed our flight because of their delay. We were given no options, just told we would have to deal with it. They refused to refund our flight or help with finding us a different flight home. We slept on the floor of the airport until the next day and took a different airline home. I will never fly this airline again. Their service is dispicable.
Pros: Uncomfortable seats, zero leg room, a website that has yet to function properly without me having to call customer service several times per flight. Not to mention the "Low fares" Spirit offers you don't actually account for the money you shovel out for EVERY SINGLE EXTRA you can think of. I ended up spending 65$ on my last flight just to bring a carry on and choose a seat. Tie that all together with an angry, impatient, and unprofessional staff, and you result in a customer who will never be flying spirit airlines again.
Cons: Spirit Airlines is laughably inconvenient, and derisively unconventional. Stewards are made to be salespeople, and the simplest amenities (such as a seat-back tray or glass of water) are pointedly unavailable. I spent a hellish 10 hours flying Spirit Airlines; having done so, I would never recommend a friend (nor, even, an enemy) go through the same discomfort, ridicule, and expense. The captain was flippant regarding the discomfort of the flight. Stewardesses spoke loudly to one another in the back of the plane, non-stop, for two hours. Seats are ridiculously close to one another, do not recline, and offer trays without proper space to be useful. Spirit makes a point of reminding its customers, every step of the way, how limited their flight experience will be. When I purchased flight tickets through Kayak, I did not realize that Spirit would strip me, the paying customer, of every possible amenity, all for the farce of a"bargain" flight. Nowhere was I informed of needing to pay 55$ per carry-on bag at the airport, nor of the further embarrassment of having to pay $15 to simply occupy a seat on the plane. Have I not purchased a ticket? Have I not given my money? Why should I be denied the right to sit on the actual plane? At least three other customers in line in front of me were dissatisfied with their check-in experience. None were comforted by Spirit staff, whose job, clearly, is merely to demand money and offer further ways in which an already paying customer can be divested of the contents of their wallet. I pity all who ride Spirit, work for Spirit, or consider becoming business partners with this company. Clearly, being "the youngest fleet of any major U.S. airline," has its drawbacks.
Pros: Crew was nice, friendly, and funny. 3 stars is because there is no actual service unless you flag them down to pay for things.
Cons: WARNING: MUST PAY FOR CARRY ON BEFORE GATE. Spirit wants $45 for a carry on bag, and apparently $100 if you don't realize it before you get to the gate. I don't even know how much for checking one. So unless all you have is a handbag, add $90 per bag to the cheap looking price. Seat reservations are janky and can also cost you money. There's no app to check in, reserve seats, or view your flight, and their website has a terrible mobile user interface. The crew doesn't even ask if you want something, they just walk up and down with trash bags. That said, they were polite, professional and friendly. I guess you flag them down if you want to spend a bunch of money on Chex Mix and a soda or expensive beer. You have to pay to even get water or peanuts. There is no entertainment. The seats do not recline. If you have never flown Spirit, you're probably thinking "all that is too ridiculous to be true," which is what I thought when my Uber driver started warning me. Nothing above is exaggerated, just the facts. Never again.
Cons: $100 extra for luggage
Pros: It was simple and convenient and got me where I was trying to go cheaply. It was fairly clean n what not and I liked how kind of hip it felt with their process and design. It really does feel like a modern airline sort of like an uber or something but in order to make it cheap they do cut down on pretty much anything that makes the experience kind of luxurious. The chairs were quite thin for example and no in flight food was complimentary. I was able to take my large backpack on the flight free as a personal item so that was great too. They have a metal frame to check the size of your item. If it fits in there it can be a personal item. My backpack was able to squeeze but typical carry on's may not. It also really felt like an airline for the youth which goes along with that kind of young and hip feel. Good stuff.
Cons: The thin somewhat stiff chairs were difficult to sleep in.
Pros: The cost is excellent & staff was very friendly.
Cons: Lack of communication. When printing out boarding pass, it flashed the flight was delayed @ 90 min, which I thought was weird. Just thought I'd check in later. When I called TSA in Kansas City I was told the same. So when I arrived at the airport they were announcing thaty flight was boarding, I went to baggage counter and was told I had to take my case on the plane, TSA security told me to take it to baggage counter. I told TSA I'd already been there, the 2 of them start arguing back and forth about my bag, if they would have taken my bag when I 1st went to turn it in, it would have been on the plane with me. However because they'd called final boarding, all my stuff got left in Kansas City. I've already called the airline to see if my bag made it to Vegas or not but haven't found out yet. As they have nt called me back. Oh the man in front of me was on my same flight & how nag made it on the plane. Extremely annoying for this to happen when it could've ALL been avoided as there was no one else behind me.
Cons: Spirit airlines is VERY misleading. Yes it was the cheapest flight as stated but then there were the hidden costs. baggage for one luggage or carry on? Ridiculous when other airlines don't charge for the first one. A little overweight? A huge hefty fine. Pay for your seat?! There were no free seats at all!!! No complimentary snack or drink??? Charge for water!!! Ridiculous! The seats were like being packed in a sardine can and no recline which I had a terrible headache when the we finally landed! By the time I had to pay for the "extras" I could have flown first class on another airline! Never again will I will flight with Spirit and will highly recommend anyone else not to also!!!
Pros: If I want to fly somewhere with just my laptop and no carry on and no luggage, this will be the way to go.
Cons: After booking this flight with Spirit (2 flights out and 2 flights back, and I'm not going to rate each one separately) I was ready to log in an pay for baggage because I did not carefully examine all the details when booking. We did not get a free carry-on and the price for paying for luggage was higher than expected. BUT that was just the beginning. In every flight I've been on before, you pay for your bags one, I had to pay for the bags each step of the way. And paying for luggage and carry-ons each step of the way meant paying over $300 for bags. I'm used to paying $30 per person. So my excitement at getting low fares evaporated instantly. I was now paying the going rate for the flight with a lot of extra hassle to boot. I was with my aunt who needed a wheelchair to get around the airport in a wheelchair. Other airlines had them available for us to use, but Spirit would only offer to call a service for us. They did not indicate what the cost of this service would be. They didn't say it was free and they didn't say it was not. I just found an empty wheelchair and used that, after having just paid more than $300 for baggage for three small bags, I wasn't into more surprises. But I had to use American Airlines wheelchairs which they were cool with, because Spirit refused to let me use theirs without the escort (paid?) who actually didn't show up in the few minutes it took me to think it through.
Pros: Never fly this airline, they are horrible! I called several times about my flight because I knew I would be late trying to make the flight and they were rude. Customer Service is horrible. They cheat people out of their money smh. Terrible. I'm currently looking to sue!! Don't fly with them. No matter how cheap it is. Fly with Aleigant or Frontier first. Least they won't just keep your ticket money if you miss a flight they will make amends. SPIRIT is tacky, classless, and just overall a terrible airline. They need to be out of business. Seriously. Don't say I didn't warn you!
Pros: Pilot was very funny and crew was kind
Cons: No food or drinks served Seats did not recline and were not comfortable Charge for carry on was absolutely unreasonable Overall, I will never be flying spirit airlines again. I intended to fly on this airlines as it was truly a discount .. I soon realized I had subjected myself to discomfort for no reason when I discovered I would have to spend another $100 just for my carry ons.. At that point, I may as well have just spent a little more money and flown for any other airlines with decent seats and complementary beverages..
Pros: The price was low to book, but read on, because it wasn't worth it.
Cons: Absolutely terrible in all other respects. After delaying the flight for 20 minutes or so (due to "maintenance issues"), the employee came on and said that the flight was cancelled. Not that Spirit would bring a new plane so we could all still fly out. Not that they would be taking a little longer to fix the issue. No, just that it was cancelled. Then, when the herd of people went to the ticket counter to get new flights or refunds, no one was there for about 30 minutes. When they finally arrived, they were unwilling to compensate for my $30 taxi ride. And they were generally unkind and unhelpful. This is unacceptable; I will not book Spirit again. Thank you for your understanding.
Cons: I was notified at 9AM that I would miss my connecting flight (flight was at 6PM). I called Spirit to fix this ahead of time, they said I needed to speak to someone at the kiosk. The person at the kiosk said I needed to speak to someone at the gate. The lady at the gate said not to worry, we weren't even getting off of this plane. 10 MINUTES BEFORE BOARDING, I'm told that I'm going to miss my connecting flight and that my options were to either sleep over at Vegas or fly out the next day. I decided to fly out the next day, getting to my destination at noon. Got home, looked up the flight that the man at the kiosk booked me, AND IT WAS GETTING IN AT 11PM THE NEXT NIGHT. I called Spirit, infuriated that the rep literally lied to me, and asked to speak with a manager. I was told that a manager would have to call me back (WHAT?). I have yet to receive a phone call. I will never, EVER, EVER, fly Spirit airlines ever again.
Pros: The flight attendants were great! Immediately saw I had a problem with the passenger next to me who would not leave me alone, and checked in on me throughout the flight. One of the attendants even knelt down next to me discretely to let me know that if he was a problem to not hesitate to grab her and she would take care of it. It was great to know they were looking out for their customers.
Cons: I arrived to the airport early to check in, and was told that I was too early to check by bag for my flight because they all took lunch soon and no one would be available to watch my bag. It just didn't make sense to me. I had to wait for three hours! Once checked in, we were notified that our flight was delayed, twice, causing what should have been a quick day of travel into a very long and exhausting experience. I know some of these things can't be helped, but with better customer service, it would have at least made the day less miserable. Safe to say I would not fly spirit ever again. It doesn't save you any money, because once you pay for your seat, you bag, and any other additional costs you're spending more money than if you had booked with an established airline.
Cons: I usually never post anything negative for a review, so here is my first one. I had an awful flying experience with spirit I will never fly with them again. I will keep it short and simple. They charge you for everything that your flight ends up becoming super expensive and its obscured until you get hit with the fee. First off, bag check in is ridiculously expensive. Cost me just about 100 dollars to check a tiny bag. The seats on the airline do not recline and there was absolutely zero leg room. Im not that tall (6'0), so there is no reason I should have to sit sideways on the seat because my knees are jammed into the seat in front of me. My entire neck and back became stiff when I got off the aircraft because of this. Water cost me 5 dollars. Do I need to say more? Water should be free. I left my long sleeve shirt in my bag that was already checked, so I asked a flight attendant if they had a tiny blanket ( It was so cold my jaw was shivering ) And she literally told me you should have brought one, we are not responsible for lending flyers blankets because its too cold.. Could not believe the awful experience I had with this airline. Never again. 1 star is generous.
Pros: I disliked everything except how helpful the staff was when I almost puked because of the extreme discomfort of the seats.
Cons: Being in that seat for 3.5 hours was the worst thing I have ever experienced on an airplane. I think I pinched the Vagus nerve in my abdomen and almost passed out on the airplane. I somehow was able to tell my wife that I needed help, she asked for water, they told me it would be $3 and I told them that I needed to go to the bathroom fast because I was very ill. Made it to the flight attendant's seat by the bathroom and sat there for a minute, then was able to open the bathroom door. Sat on the floor of the bathroom for about 5 minutes and was 100% better. Didn't even need to vomit because my circulation seemed to normalize after getting out of that horrible seat. Imagine - sitting on the floor in the tiny bathroom was more comfortable and actually cured me. They get one star out of 10 from my because they gave me free water. Otherwise it would be zero.
Cons: this might have been my mistake I did not arrive 45 minutes prior to departure I was 6 minutes past the 45-minute line and they would not let me board the plane..I asked 4 times to talk to a manager all I kept hearing where she was at lunch and she would be down in a bit I waited for almost 30 minutes before I decided just go catch another plane on Southwest to Vegas kayak might want to inform all of their customers dealing with spirit Airlines that the 45-minute cutoff point is crucial...one of the problems is and I received a email from you the day before that it was moved to a different terminal so at the San Diego Airport even the people that work there didn't know where the Spirit Airlines was and there was 5 people behind me who had the same issue and this Airline will not work with us then they tell me it's too late the plan is already full...I did fly back from Vegas on spirit but what I thought was kind of bizarre with people still boarding the plane five minutes prior to takeoff...next time I go to Vegas I might just pay the extra money and Fly Southwest ...and besides that that plane coming back from Vegas did not sell mechanically strong it made all kinds of noises when we landed and everybody was even looking around like something was going to fall off the plane when we landed in San Diego
Cons: I Left my house about 3 hours early before my flight for seatac airport to beat the long lines with the tsa inspections. When I finally got there I spent about a half hour looking for the check in desk, only to find out that it was one of those rollaway check in counters. To make matters worse I had to pay 55 dollars for my carry on. What kind of bs is that. I thought I would at leased get that for free. Just expecting the standard I guess. Serves me right for not doing my research before flying. With Spirit air you pay for everything including for that not so complementary water that you might need after chocking on their corny jokes. You might wanna take some neck/back pain meds with you also. Those seats are uncomfortable and don't lounge back. On the way back I was getting emails of constant gate changes and the flight was delayed for an hour. Better keep checking your email. I guess I can suck it up if I was taking a short flight somewhere and I didn't need any luggage. Other than that I'm flying on a different airlines in the future. Good luck.
Cons: TICKETS ARE CHEAP FOR A REASON.. FLIGHT GOT DELAYED A HOUR BACK. AS SOON AS WE GET TO VEGAS OUR PILOT TELLS US THAT ITS NOT SAFE TO LAND AND HES GOING TO WAIT TIL ITS SAFE WHICH IS UNDERSTANDABLE BUT HE DECIDED TO FLY AROUND IN CIRCLES FOR 30 MINUTES. AFTER THAT HE SAID IT STILL WASNT SAFE AND WE LANDED IN LA INSTEAD OF LAS VEGAS. 4 HRS LATE ON ARRIVAL TO LAS VEGAS, AND ON TOP OF ALL THE FUCKERY, U DONT GET ANY COMPLIMENTARY SNACKS OR WATER. AND IF U DONT PAY FOR YOUR BAGS ONLINE THEY'LL HIT U OVER THE HEAD WITH A 60-100 TAB JUS FOR ONE BAG.
Pros: There's a baggage fee that should've been mentioned by KAYAK!! When I first check online it was $25 then I check again it was $40 then when I tried to pay it in person it became $50. The agent that help people at the counter was very rude, they don't have no people skill whatsoever. They moved the gate which is fine..... But the previous flight just got off and they don't even bother to clean the plane because they were running late. Granted the stewardesses are polite and the pilot is really good..... It was a smooth ride and landing...... But it was supposed to be a 5 hour flight...... I was supposed to be in Vegas by 9:45pm..... But now is 1:45am and I'm still in the plane waiting for the gate to be open...... 4 hours delay........ !!! It just turn to be a 9 hours flight!! Almost double the time!!! Ridiculous!!!!
Cons: Hidden fees!! Poor customer service!!! Bad experience!!!
Cons: they nickel and dime you for literally EVERYTHING. you think you are saving money purchasing a cheap ticket but once you add in your suitcase and God for bid a soda or coffe while on the plane you're at double the cost of the original ticket price. I know they warn you of the small amount of space but my knees were jammed to the chair in front of me, I'm 5'8, so not like I am abnormally tall. it was just a bad enough experience all around that I would advise no one to take the airlines, especially for a long routed trip!
Pros: The Crew and the seat trays that perfectly fit an iPad for watching movies.
Pros: I did not like anything about this airline other than the friendly flight attendants.
Cons: Nothing nice to say. Spirit intentionally tricks people with their business model by offering a cheap base fare then charging for ABSOLUTELY EVERYTHING. I'm literally surprised I wasn't charged for breathing. My list of disappointments and ridiculous costs: -paying for your exact seat location on top of your ticket -Paying egregious amounts for luggage - watch out for hidden costs -paying for WATER -seats are awful and uncomfortable and don't recline whatsoever. Felt like they were made of plastic. -planes (even cross country) only have 2 bathroom stalls total so that spirit can keep their costs low with smaller planes. Then they make several PA announcements that you can't wait for the bathroom by the door. So if you're sitting in the middle of the plane you're screwed because everyone closer gets up first. AWFUL customer experience overall!! I could have paid the same total amount for a respectable, comfortable airplane with a reasonable amount of bathrooms and free water.
Pros: Price was right for those of us who can travel without luggage, if you need luggage than fly Southwest. The is a budget airline and it shows. They do let you bring on a backpack as a free item, just make sure the backpack is smaller than a carry on. I can squeeze a weeks worth of clothes with a backpack. it would be cheaper to fed-ex your suitcase to where you're going. Bring your own food. Seats don't recline and there's no legroom. You can upgrade to more room, but, then why not fly the more expensive airline anyway?
Cons: Everything else, you get what you pay for.
Pros: Nothing about my experience was pleasant. I had to pay for luggage and an assigned seat. So the cost of the ticket was a lie. The flight got delayed 2 hours on my way to Vegas. Other airlines provide free bags to military members. The return flight was delayed 2.5 hours so I purchased a separate ticket from another airline. By the time I got through checking my luggage, and security I received another text message delaying the Spirit flight another hour. I was out 166.00 for flying AA, but it was worth every penny.
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