One had to pay for a cup of coffee! And everything else that is normally expected to be free on and airline.
Not just me, but everyone I talked to on the plane thought it was really a crappy deal.
Never fly it again! What a joke.
I paid for the Perks and got priority checkin to bypass your broken kiosks but then at the gate there wasn't a separate lane for priority. I guess I got a benefit but if I'm paying more than base I want more service.
If you're going to force me to check a bag that I carry on with every other airline - force me to pay for the unbundled services - you need to get the bags out faster than 35 minutes. I expect actual service when I pay for it. Also, I was in row 4 and the guy in front of me reclined into my lap and I couldn't go back. Need to make that clear at seat selection. That seat is NOT worth as much as the row in front of or behind it. If I knew I could have picked better.
After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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