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I have executive platinum status with American Airlines. It seems impossible to be upgraded anymore and I’m never offered a cheese plate or thanked for my loyalty.

Everything was done like clockwork and I find no fault with the airline.

The seats need better cushioning for a nearly 5-hour flight, it was a bit uncomfortable. I'm glad American has free wi-fi but there were was a bout 30 minutes in the middle of the flight when there was no connection which was frustrating.

My original flight got delayed day of so I had to rebook it from one layover to two layovers. The flight also left earlier which was a slight inconvenience but manageable. Then my first connection flight got delayed 3 separate times for a total of 2 hours delayed, causing me to miss my second connection flight back to Santa Barbara. Now, because of this missed flight, I am missing my college classes that I pay for.

I have never been assaulted they way I was today in Charlotte - shame on American

Boarding was organized and timely. Food was mediocre, especially for first class travel.

The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.

Had to go get beer myself from attendants in the back of the aircraft

Seats were comfortable. Bathroom was large and fairly clean. Flight attendants were okay

Delayed 2 hrs, missed my connection. Had to stay overnight. Poor quality substitutions and long wait times for help in rescheduling.