Service was prompt, reps were courteous, flight was on time and they provide snacks... been flying them for over 10 years and have NOT had one bad experience.
Entertainment and timeliness of the departure and arrival.
The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all.
The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!
Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me.
There was a huge glitch in your ticketing, resulting in me confirming the same ticket 3 times. After calling Jetblue for customer service per your advice, they first suggested to give Jetblue credits for extra tickets. When I insisted that the issue was solely caused by kayak-jetblue ticketing connection issues, they supervisor approved to cancel 2 credit card payments... BUT I have to wait for 2 weeks to see the cancellation on my credit card. Unfair and ridiculous, if you as me.
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