Pros: "Generous portion of free snacks. Coffee, while not great, was good."
Cons: "The entertainment display in my seat did not work."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Cons: "Flight crew service"
Pros: "I love Jetblue because everything always good for me never desapoint me"
Cons: "For me nothing"
Pros: "Crew was great. Boarding was easy."
Cons: "How about letting my seat tilt back a bit. Back was not happy."
Pros: "Staff was amazing, and the movie selections are always good"
Pros: "Crew at JetBlue is always amazing is my number 1 airline it is the reason why i only flight in JetBlue, comfortable airplanes with an amazing staff"
Pros: "The seat and leg room"
Cons: "Better in flight entertainment and WiFi"
Pros: "Crew was great"
Cons: "Didn’t have meal options and plane was very cold"
Cons: "El servicio de tv falla con frecuencia"
Cons: "Avery good"
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Pros: "Staff followed through with requests"
Cons: "Annoying my fellow seat partners to use the restroom and/or stretch my legs."
Pros: "Comfortable and nice crew"
Cons: "I arrived to JFK 4 hours late."
Pros: "Timing, confort easy board ING"
Cons: "The snacks"
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "the crew was absolutely wonderful"
Cons: "no outlets! the screens for in flight entertainment were broken for our seats. we moved seats and the remotes for those seats were broken. flight was insanely turbulent. flight attendants had to break up a fight between a crazy woman who was banging on the guy’s seat in front of her."
Pros: "Flight arrived on time"
Pros: "El personal es muy amable"
Cons: "Que no viajen mas para la ciudad de Santiago de los caballeros en D.R.es una pena de verdad para mi ."
Pros: "Quiet flight didn't charge me for overweight baggage"
Cons: "No tv"
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "Movies and shows was not working."
Pros: "The conditioning was working properly on this plane unlike the two Jet Blue planes I took down to San Juan. We were only delayed once on my trip back to Austin unlike the 8 times I was delayed on my trip down to San juan."
Cons: "Gate Staff made multiple claims on the flight down to P.R. that contradicted each previous statement in order to gold the airline unaccountable."
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "The crew was very nice"
Cons: "Delayed for 1hour + minutes to departure"
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Pros: "Snacks and a drink included"
Cons: "Satellite TV did not work. Only showed one movie in english for a four hour flight (no choice in movie and it started replaying a second time)."
Pros: "Friendly quirky service characteristic of JetBlue when it was smaller and very competitive."
Cons: "JetBlue is no longer competing on price. It had been a while I flew with them because of that."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "Nothing.... we had to book another airline to get us home as We were bumped from our flight a few weeks before we traveled."
Cons: "The airline canceled our flight and rebooked us for a late afternoon flight the next day. We had to book a return flight with another airline because there were no hotel vacancies in San Juan, due to the recent hurricane..... Didn’t even get a refund, just a credit with the airline, which they put a time limit on - one year from the original date."
Pros: "The leg room!"
Cons: "Didn't get a customs form, would be nice if they just left it on your tray table"
Pros: "Left Boston on time and arrived San Diego 40 minutes earlier than scheduled"
Cons: "No free wifi TV screens are outdated"
Pros: "Crew was excellent! And very attentive"
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Pros: "Friendly staff, re-booking with partner airline super easy."
Cons: "Always late so far."
Cons: "Delay the fligh two times"
Cons: "They made us wait almost 12 hrs and finally flight was cxld. Next day after 3 hrs they said there was no crew only 1 pilot. A riot commenced and police had to intervene. Never flying Spirit again."
Pros: "Everything was good value flight"
Cons: "Everything was good for a coach seat"
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Cons: "Muy malo el viaje"
Cons: "My flight was delayed and had no notice"
Cons: "The flight was cancelled after 6Hrs of waiting. Food voucher was not offered and this was a business trip, I lost more money than the $200 voucher that JetBlue offered."
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Cons: "Flight was late for one hour"
Pros: "Fast service and precise timing"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "They have to improve the boarding process a bit."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "The crew was amazing."
Pros: "Amazing service from crew"
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Pros: "It was a nice flight. No troubles"
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Cons: "Bigger personal space"
Cons: "No room to move very cramped"
Cons: "Missed waiting 5 hours for next flight"
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "My flight was two hours late."
Pros: "Like Above"
Cons: "Like above"
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "On time, comfortable, great flight attendants."
Cons: "Flight delay 5+ hours poor Service"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "It was a good flight"
Pros: "Quick and on time. Comfortable seats."
Cons: "Not many movie options."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Cons: "Flight from LAX to SAN was good once we got across the airport from Westjet terminal to the Delta terminal. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating."
Pros: "The crew was great and good customer service"
Pros: "The flight was smooth"
Cons: "One Cooa employ tried to force me to check my carry on. They did not ask if I wanted to check it. They told me I must. They ridiculously placed the bag on top of the carry-on measuring device and told me it was too big. I had just gotten off another Copa flight from Port of Spain where there was no issue at all."
Pros: "Everything on time"
Cons: "Seat Comfort / food"
Pros: "Onntime and very goid service"
Cons: "Panamá boarding room"
Cons: "everything was good!"
Pros: "Seat comfortable. Staff accomodating"
Cons: "In flight entertainment"
Cons: "Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money."
Pros: "Crew was friendly, food was good and seats were comfortable"
Cons: "Delivery of baggage at SFO terminal"
Pros: "The check in team and the on board crew were all outstanding."
Cons: "My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap."
Pros: "Great service , reliable airline"
Pros: "The flight was comfortable and routine - no problems"
Cons: "Really didn’t have any concerns."
Pros: "Everything was top notch!"
Cons: "The communication could have been better. If you have to add on 1.5h of flighttime due to an extra stop for refueling, you should tell the customer that information! Lots of people missed their connections, shuttle buses etc because we didn’t get that information!!!"
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "nothing this was my poor flight in my life."
Cons: "Todo, me toco un tripulante de cabina grosero y mal educado, me dejo todo el vuelo descontento, sin conocimiento de su trabajo y descortes. realmente tengo que encontrar un sitio de queja por este vuelo. Muy mala expericencia. vuelo CM436 Lima- Panama del 2/13/2019"
Pros: "Quiero mis maletas no llegaron"
Cons: "Quiero mis maletas no llegaron"
Pros: "Food was great, crew was great."
Cons: "This flight did not have the screens for each seat, leaving no choice to choose what to watch or to see flight info."
Cons: "No room in business class overhead for our bags. Seats head little padding. Very poor quality biz class seats. Food mediocre and not edible. No bottled water."
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Cons: "Crew was not friendly"
Cons: "The in flight entertainment selection was small, could have been bigger"
Pros: "Like the service of food"
Pros: "All around service"
Cons: "Not told to board shuttle bus to airport"
Pros: "Fast boarding service and good IFE system. Food was ok but not desert."
Cons: "They took more than 30 minutes to deliver our bags at FLL airport. Very long time for this service, not good."
Cons: "Got lost in Panama airport"
Cons: "You go through extra security at the gate in Panama City, which means you cannot bring a water bottle on the plane with you (even one purchased in the airport). So, during a 7-hour flight, I only received 1-2 small cups of water. Additionally, some of the movies did not work even after resetting my entertainment device."
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Pros: "The cancelled my reservation the day of the flight. It took me 24 hours to get home and I had to re-book my own flight and take united airlines."
Cons: "The food was horrible and the seats need to be redone"
Pros: "The crew did a great job."
Cons: "Entertainment options were not that great. The cabin service takes really long."
Pros: "Price, service, food, entertainment, easy layover"
Cons: "Seats are not very comfortable, but it was fine."
Pros: "There really isn't much to complain about with Copa as they're prompt and efficient. I usually fly on their Embraer E190ARs which are pretty spartan when it comes to additional amenities as compared to the Boeing 737 fleet. However the business class seats are comfortable have a reasonable recline for such a small aircraft."
Cons: "If you're flying on a flight operated by Copa Colombia, be prepared for business class being European styled with regular economy class seats except on the E190 there is no middle row to block off."
Pros: "Crew members were polite, the food was good, more entertainment options"
Cons: "Felt like the AC was not working correctly, it was very warm and people were sweating until we arrived to LAX"
Cons: "Old episodes of series. Need newer movie options"
Pros: "Ontime departure!"
Cons: "Conecting flight to Guatemala was over sold"
Pros: "You did not have a category for these persons"
Pros: "Excellente attention flying, very friendly, very nice and clean inside the airplanes."
Cons: "Need more personal at the counters servicing people when checking in at the airport in Panama."
Pros: "Friendlier and more attentive inflight crew."
Cons: "Seats and aisles were too small. The plane in general was to small and uncomfortable."
Pros: "Crew did not know which dinner was chicken or beef."
Cons: "Tiny TV screens"
Pros: "Charly was the best flight attendant ever!"
Cons: "Everything was below standard"
Cons: "Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline."
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "There was no entertainment on this flight."
Pros: "on flight service was good, friendly & efficient"
Cons: "was seated in a row, where you cannot move your backrest"
Cons: "I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed."
Pros: "Everything was easy"
Pros: "Good crew"
Cons: "My tv monitor did not work."
Pros: "Super comfortable"
Cons: "It was OK, no big issues or concerns."
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Cons: "Had to buy another ticket"
Pros: "Price was reasonable"
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Cons: "Delay in boarding was over an hour"
Pros: "TV screen in back rest was nice"
Cons: "See comments above"
Cons: "The crew was rude."
Pros: "The un seat entertainment"
Pros: "Quick easy flight"
Cons: "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."
Pros: "An open seat next to me"
Pros: "Great flight"
Cons: "No food"
Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "Quick and easy thanks"
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Cons: "Terribly uncomfortable seats"
Pros: "Roomy aisle seat"
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "Charge for changing date"
Cons: "To many delays"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "Smooth boarding"
Cons: "No entertainment"
Cons: "It did not happen! Had to taxi to Austin!"
Pros: "It was great."
Cons: "Everything was good."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."
Pros: "Fast shuttle to our hotel"
Pros: "Easy booking, Great prices"
Pros: "The videos"
Cons: "Seats are small"
Pros: "The crew at least made an attempt to be friendly"
Cons: "The seats were extremely uncomfortable the flight was delayed, and most importantly I booked my flight for san Francisco (sfo) and got sent to san Diego and had to book a $130 bus ticket and spend 14 hours on a bus."
Pros: "The crew was the best"
Cons: "Wish I had a movie to watch"
Flight was delayed 90 mins. Wheelchair to pick me up at gate was delayed. Lost my bag… mix up on carousel.
Flight was cancelled. Had to scramble to find another flight home
I arrived in San Diego to visit family WITHOUT MY LUGGAGE. there was no representative at the airport or ticket desks. Information had no idea what to do!! I spent hours on hold trying to get a representative to report the loss. I am 81 years old, use a walker and I have nothing to wear other than the clothes I travelled in. This is a GREAT inconvenience. Can you help??? I looked on the back of the boarding pass but the only receipt there is for my walker, not the suitcase. I picked my walker up at the airplane door.
Video screen did not work. Coffee was cold. Loading process was good& we were only 10 minutes late.
It was a smooth flight, comfortable surroundings
Check in baggage lady had a horrible attitude. Was not helpful at all.
Pros: "I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth"
Cons: "Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?"
Pros: "Great crew support & well above the typical airline food."
Cons: "USB charging ports would been nice"
Cons: "Not enough washrooms for # of people. Denied us of from WR. Food carts blocked WR access to most people for long periods of time."
Pros: "Smooth flight"
Cons: "No entertainment unless purchased. Seats were very tight -no leg room"
Cons: "They changed planes and the seats I paid for at reservation were different on the new plane. No warning!!"
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Pros: "Customer service rep was able to move us to an earlier flight"
Cons: "The flight we moved into got delayed after boarding. My wife watched an entire movie before takeoff. This all after having our flight cancelled the night before. I understand delays from weather but I felt air Canada’s communication was kacking"
Pros: "Surprise.....on time , have luggage, fabulous crew, large aircraft."
Cons: "That this has not been MY past experience."
Pros: "Everything, we were on time and everything was perfect."
Pros: "Crew was friendly"
Cons: "Air Canada was a disaster on our vacation. Delays, re bookings, cancellations. Every thing was told to us as an excuse from the weather, flight attendant was running late, not staffed enough, need supplies on the plane, someone died, planes needing de-icing, planes too small, planes overbooked... you name it they said it! New York to Toronto, Toronto to Edmonton and return. Not one single flight was on time! We got put in a Hotel - only nice part of the trip - got Vouchers for $15 each - such a low amount!!! Didn't get our luggage with our clothes and amenities to use at the hotel - had to sleep in our plane clothes. Spend extra money we didn't have... it was awful! We will be staying away from Air Canada for awhile!"
Cons: "waited at the airport when landed for 2 hours"
Pros: "Comfortable aisle seat"
Cons: "Better first class deals"
Pros: "Crew was very friendly."
Cons: "Having to pay for baggage on an international flight and no better snacks available without purchasing them."
Pros: "Screens on seats Boarding with kids still OK to do early"
Cons: "All the rest Barbados gate agents are as bad as it gets Planes were dirty Food options Food shortages Etc..."
Pros: "I like that we made it safely."
Cons: "The crew seemed to not like their job and were very short with customers."
Cons: "Flight delayed by 2 hours"
Cons: "We arrived at Toronto airport at 1:30pm for our 4:55 flight....we sat and sat and sat for almost 8 hours...since the flight was delayed for 4 plus hours...it took about 2 hours before they advised the problems..several planes had late issues..something wrong there. We could not advise the people picking us up and we got ti |Orlando at almost 12 midnight.. |Paul"
Pros: "Patient staff while I made my decision whether to board Flight or skip it"
Cons: "Flight delayed and re routed to a different airport"
Pros: "On time"
Cons: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
Pros: "I thought prices were reasonable."
Cons: "Didn't have some of the food."
Pros: "Decent flight. Sadly the audio on my inflight entertainment system did not work. Regular seats are cramped as per usual."
Pros: "The flight went basically smoothly and we arrived on time."
Cons: "On our flight from Toronto to Barbados a flight attendant named Miranda was so incredibly rude. She was not helpful and would not even styamptt o smile. I could not believe how she treated the passengers. Our airplane was dirty and on both flights I found food in the pouch on the pack of the seat in front of me. There was no food served and when I asked for a hot tea when the beverage cart came around miranda gave me cold water. Not impressed st all."
Pros: "The crew was nice"
Cons: "9 hours + flight with no entertainment and HORRIBLE food (it didn't even bit hunger). Not that it would make a difference, but the people on the back of the plane only had one choice of food instead of the usual chicken or pasta, for example."
Pros: "Very accommodating with the seating, flights on time"
Pros: "Aircraft was originally booked solid, but a last minute change of aircraft switched us to a larger aircraft so everyone could spread out and get a little more room. Crew was energetic, enthusiastic and pleasant. Overall the flight was above average, mainly due to the friendliness of the crew."
Cons: "Leg room in economy is always an issue (I'm 6'4"). Thankfully this flight was not booked solid and there was no one sitting in that dread middle seat. The food was Mediocre at best. We ordered a pizza for lunch, the toppings apparently shifted in flight and the cheese and pepperoni slid off the crust and was sitting on one side of the box with the crust on the other... (Advice - Stick with sandwiches, crackers and cheese, etc. instead of the hot meals on Air Canada)."
Pros: "Reliable. Easy to board. On time!"
Pros: "the crew members were friendly"
Cons: "that you don't give any snacks for price of ticket. at least peanuts or pretzels. that's ridiculous. southwest reigns."
Pros: "I liked all the assistant they gave to make a person comfortable."
Cons: "That we had no choice for the seat on the plane"
Cons: "Flight was delayed an hour with no updates. Luggage pick up was slow"
Cons: "Someone else was sitting in our seats and when asked they said they had lost their boarding pass and hence don't know their seat number. I called the flight attendant for help and he checked our boarding passes and asked us to wait at the back of the plane. He stood there for another 10-15 minutes and we were not helped. Finally, another flight crew member came down to the back and asked us to sit in a row almost to the back with barely any legroom. I am 6'2" and was cramped into the seat. It was horrible!!"
Pros: "SAME AS ABOVE."
Pros: "Loved the leg room. Flight was on time and got our luggages on time, flight attendants were very nice and helpful! overall flight was very comfortable. will fly with Air Canada in the future again :)"
Pros: "Boarding was pretty quick, efficient, on time"
Cons: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
Pros: "Crew Only."
Cons: "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"
Pros: "The seating was alright."
Cons: "When we arrived at SFO the computer system was not working and it took forever to check in. Then we had delays after that. Our entertainment screens were also not working on our way there."
Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
Pros: "I liked that the head rests bent so I could rest my head on something"
Cons: "There is not a lot of legroom back in the economy section - I'm 5'7" and I kept hitting my knees on the back of the seat in front of me, so if I was any taller that would have been very uncomfortable."
Cons: "The flight was smooth and the crew was excellent. They ran out of food so there was very little to choose from to eat."
Pros: "Provided a blanket and pillow, breakfast and dinner, had 3 bathrooms which was excellent for how many people on the plane. The flight attendants were excellent and very nice as well. I do love air canada for long flights."
Cons: "When i checked out the cabin after i bought the tickets i was under the impression that there would be screens on the plane to view movies for free. Instead they were offering for $10 to buy a ipad and more money for headphones to rent for the flight to watch movies. Kind of was a disappointment but i read a book which is always better to do anyway."
Pros: "The crew at the gate and onboard were exceptional! At the gate they made sure I could get on this flight even though the computer auto booked me for 2 days later."
Cons: "My bags didn't make it on the flight because of a close connection. Then I was rebooked on a flight 2 days later. This is unacceptable. I was expected to stay in Toronto for two days."