Find cheap flights from Kingston to Washington
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Top 5 airlines serving Kingston Norman Manley to Washington
Scores according to KAYAK customer reviews
Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"
Pros: "Straight shot free wifi, good for purchase"
Cons: "I wish I could get straight flights from bdl to pdx and give versa"
Pros: "The crew was happy and friendly!"
Pros: "The legroom is fantastic in coach!"
Cons: "The in flight entertainment head phone jack didn’t work the best."
Pros: "Nice crew, good sweet potato chips"
Cons: "I would like to have NO screen on the chair back facing me, or at least the option to keep the screen blank."
Pros: "The crew"
Pros: "In flight service and professional competence of the crew"
Cons: "Entertainment not working. Boarding laborious"
Pros: "Seamless n easy"
Cons: "Delay issues"
Pros: "Professionalism, on time, great customer service, courtesy always"
Pros: "Flight was excellent"
Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."
Cons: "Our plane had mechanical problems and wasn’t a clear time how long it was going to take. We were suppose to depart at 728. We boarded the plane at 1020, had to wait an extra 20 minutes for the flight tower to get our plan to the plane so we could go. I didn’t get home til 2am and had to work at 7. Not happy at all with flight delays."
Pros: "Getting off"
Cons: "My flight was delayed I could not choose my seat my buckle was jammed"
Cons: "In flight entertainment wasn’t working correctly"
Pros: "On time departure."
Cons: "Limited snack choices"
Pros: "Everything was excellent"
Pros: "Crew was great and flight was mostly comfortable for a plane"
Cons: "We were delayed 3 hours (supposed to leave at 7:45 didn’t leave till after 10:30) because a food truck (food only for first class/paying customers of course) broke down right next to the plane and they had to tow it like, an extra yard away from the plane. I wish I got money back or something because I had to pay for extra transportation to get home... Maybe if I had gotten some actual food instead of just snacks and a water it would have been okay, but no."
Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."
Pros: "I got to sleep the whole flight. I was really tired. It was a late flight and was very quiet and comfortable."
Pros: "The flight attendants were very nice. The price (economy nonstop RT to Boston from Seattle) was excellent."
Cons: "JetBlue economy seats were uncomfortable or me on a long (almost six hour) flight. I had to get up and stand in back twice, as my rear end was so sore. Both flights were delayed 45 minutes to an hour. As this is my first time flying JetBlue, it didn't leave good impression."
Pros: "friendly crew, smooth flight."
Cons: "My headphone didn't work in the sound Port"
Pros: "Had a reasonably comfortable seat. Entertainment and information screen is very nice. Crew was very pleasant. Got in to our destination within minutes of the advertized time despite a long wait on the tarmac to take off from busy Seatac. Offers of beverages during the early part of the flight."
Cons: "No meal offered, and just a single small snack at the beginning of the flight so arrived ravenous, Controls for the TV on the armrest where my neighbor’s elbow kept changing the settings — the controls should be moved to a less vulnerable location."
Pros: "Excellent, friendly service. Amazingly designed aircraft. A first class experience!"
Pros: "We landed on time, flight attendant was nice"
Cons: "My tv in front of me didn’t work properly. It had zero touch screen functionality, it didn’t scroll through the movie list properly (kept jumping back to the top) so I couldn’t watch anything. Also the boarding process was a complete mess and we were delayed."
Cons: "Food is very unhealthy and should include more"
Pros: "Convenience of time."
Cons: "Was delayed but didnt know why. Sat on the tarmac for an hour and a half. My audio didnt work for my TV"
Pros: "The flight crew was very attentive to all of the passengers."
Cons: "the in seat entertainment system had no power outets an ways annoying to navigate. resting my arm on the arm rest would change the state of the inseat system"
Pros: "Free movies, leg room, good snacks."
Cons: "Can't think of anything!"
Pros: "Leg room, cheerful crew"
Cons: "Flight was exceptionally hot, not only in my opinion, but that was also the opinion of other in the row on flight"
Pros: "Everything: snacks, free wifi, all the nice staff at all parts of the trip"
Cons: "No options for users who have cash when onboard a flight. Won't forget to leave my debit card behind in the future."
Pros: "Great gate waiting area. Excellent steward staff. Coach seats and entertainment was stellar!"
Pros: "Selection of salty snacks"
Cons: "Infrequent food/water service Only a few movies - not on-demand Seats were uncomfortable - plenty of legroom but not good back support"
Pros: "Liked the staff, speedy boarding, in flight service."
Cons: "Seats had good legroom but hurt when sitting for long flights - felt like I was sitting on keys. Access to satellite TV was a nice feature when it was working. Other than that - a great experience."
Pros: "Great crew and the standard JetBlue snacks, WiFi, direct TV"
Cons: "Needs to upgrade. TVs are tiny for a cross country trip."
Pros: "Crew was great. They were upbeat, helpful and efficient. I also love all the room you get in a coach seat."
Pros: "Service, equipment, timeliness were great."
Cons: "WiFi was so slow my email wouldn’t load. Wish for decent food on a five hour flight."
Cons: "The delay and the boiling frog approach to delay notifications."
Pros: "Efficient boarding, capable crew, mbetter than standard free snack options. Decent amount of leg room due to it being an older plane."
Cons: "Could have used another round or two of water/beverage offerings as the cabin air is always so warm & dry. Disappointed in lack of power source for charging devices on such a long flight, but the plane seemed way too old to accommodate that."
Pros: "Friendly, capable attendants, smooth & efficient boarding process. A couple decent free snack options. Due to it being an older plane, leg room is decent."
Cons: "This and it’s return flight (back to back with a red-eye) are on an older plane without charging ports for all the devices we have nowadays. Makes it difficult to get a full charge to last for the 6 hour flight. Could have used another round of beverage offerings as the air is so dry and warm. Other than that nothing really to complain about!"
Pros: "The staff was amazing -- very friendly and made their customers feel welcomed and comfortable. Quentin was especially great. He helped me put my luggage in the overhead bins, and continuously made everyone laugh. Also he complimented my eyes and that was cool considering I was very tired and feeling pretty antisocial. Thank you for turning my morning around!"
Pros: "We try to take JetBlue to Boston and Seattle out of Long Beach every chance we get. The leg room is great and the flights are affordable!"
Pros: "Leg room was good."
Cons: "$5 for the use of a pillow. Boarding was a little confusing"
Pros: "Just average."
Pros: "Free wifi, easy boarding, friendly and quick service"
Cons: "Could have used more direction to help people know where to load their carryons so they didn't put them too far forward in the plane"
Cons: "My flight got delayed 4 times"
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Cons: "On time flight"
Cons: "Connection at Schiphol often tricky;"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "The wrap didn't taste too well."
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Cons: "Cramped seating for premium Econ"
Cons: "Seat wouldn't redline."
Pros: "Great flight attendants and very clean"
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Great movie selection"
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Cons: "horrible boarding management in SJC."
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: "the chick who worked the counter for the preboard flight counter was really REALLY nice"
Cons: "everyone on my flight was ugly"
Pros: "- took off and landed :) - negligible turbulence - captain's skill in landing in foggy Seattle weather was impressive. - coffee actually wasn't bad this time."
Cons: "- no individual displays - no individual air vent (this must have been a really old jet) - *very* cramped seats. I'm 6'2" and I barely fit in economy. The second someone reclines I'm in for an uncomfortable flight."
Pros: "Dish TV"
Cons: "Pilots were coming from an international flight that was delayed. They then landed at the absolute opposite end of the airport AND had to clear customs. When we boarded they said the pilots had landed. 60 minutes later they arrived, 30 minutes after that we took off. Missed connecting flight in Seattle. Poor communication during delay."
Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."
Pros: "Flight had a 5 hr delay"
Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."
Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."
Pros: "The crew were excellent. Kept us updated throughout a long delay."
Cons: "We should have reached our destination at 7:40PM. We finally arrived about 9:50pm. We were held at the gate for about two hours while a mechanical issue was solved. The plane was not equipped with WiFi/internet and the entertainment was poor. Expected better from Delta."
Pros: "staff was friendly"
Pros: "This was my shortest flight for the day, just over 2 hours and it was a bigger plane, had monitors in the seat backs, served drinks and snack."
Cons: "I think entertainment should be free. There should be a charge for wifi, because people can survive without their computer/phone for a few hours. But, if you have already put the monitors on the plane, how much extra money per year would airlines lose by offering a free movie...?"
Pros: "the attendant in first class was fantastic."
Cons: "Poor service. Will never fly with Delta again."
Cons: "They didn't land due to fog, making me miss all my other flights. Bags were not put on redirected flight to Beijing. Bags still missing 3 days later. Trip has been put on hold till bags arrive in Jakarta."
Cons: "We finally got toward the runway then had to sit there for about 25 minutes because there was a technical error."
Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "On time, and great fare"
Pros: "The staff was very nice, seats were comfortable and entertainment was nice."
Cons: "Plane was delayed, causing us to miss our connection, but our connection was also delayed so it worked out. Wifi is also quite pricey."
Cons: "Well organized loading, consistent beverage service"
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Convenient times for my travel needs"
Cons: "There are 9 boarding groups some of which have no one in them. I don't understand why. Seats don't have screens for entertainment so you have to use your own device to. Make sure you have extra batteries since there is no power to charge on board."
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Pros: "Boarding and service was nice"
Cons: "We were delayed an hour because the plan was in the hanger! Why? We were all there, didn't American know the plane should be at he gate! No escplanation as to why the plane was not there other than it was in the hanger! Airlines need to let the customers be flexible especially when are!"
Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Cons: "No food chips chips very POOR POOR"
Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."
Pros: "The pilot was charming, and really hugged Mt. Rainier on the way in - Made for an incredible view in the moonlight!"
Pros: "Had good bathroom access and place to stand in the back galley so you could exercise and stretch as this was a connecting flight and I had been in the air a long time."
Cons: "The older woman stewardess was rude. I tried to give her my papers and she ignored me. So I put them in the pocket and the man next to me saw what happened and she responded to him. Curt. The plane is old and no individual TV. The food choices were very limited. I felt like cattle rather than a relaxing flight. Flying use to be fun and exciting and part of a great trip. Now it is endured to get on a trip."
Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"
Cons: "No in flight movie"
Pros: "I loved how sweet the crew was. I loved the movie selection."
Cons: "The seat was completely uncomfortable. My feet are swollen and my back hurts still."
Pros: "I did not like have to stay in a hotel room when I could be sleeping in my room I'm on medication I don't even have my medicine with me because American Airlines had engine trouble in Dallas we went back to the Terminal 3 times before they ever got it fixed slit throat me late getting into Seattle and I missed the flight to Yakima I don't feel that this was my fault I didn't nothing to delay the airplanes and I walked as fast as I could to the terminal on in Seattle so I didn't have such a pleasure to little trip but your airline get put me up in a hotel but it's still not does not change the fact I have my blood pressure medicine and about 10 other medications but my blood pressure is the biggest and I will think twice before I fly Alaska Airlines again"
Cons: "delay , i am of the opinion that american airline will be late every time . it took two days to go to kingston jamaica from miami intl on 8-4-16 this should be 1. 30 hrs. that was verry poor and return on 8-28-16 flight was delay , i could understand this but two days is a bit too long . ,this happen to me so i not happy . frankie arboine"
Pros: "I got home"
Cons: "No tvs"
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "See above comments"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Pros: "Free wifi"
Cons: "Late flight, late crew, Late boarding"
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Cons: "3rd flight with AA this year. Luggage damaged for second time."
Cons: "The crew was talking very loudly so I couldn't sleep. It's a red eye flight! People are trying to sleep!!"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Pros: "The young woman running the admirals club front desk was excellent Friday July 29"
Pros: "Crew was apologetic"
Cons: "No automated safety briefing after 2 hour delay at gate due to congestion at seatac."
Pros: "Flight was on time. Great service from the ground staff to the in flight crew."
Pros: "The standard seating had good leg room."
Cons: "The seat didn't have enough padding for a 5 hour flight, I don't think I'll take another long flight on an A320."
Pros: "Pilot on return flight got us to our destination 30 minutes early (unfortunately there wasn't a gate for us to pull into so we waited 30 minutes on the Tarmac)."
Cons: "Departing flight was delayed over eleven hours because a flight attendant was ill. They actually had to fly in a flight attendant all the way from Texas to cover this Seattle to JFK flight! So our flight departed a whole day later and we missed a day of our vacation (we arrived at 7pm instead of 7am). I understand things happen but this was not weather related or a mechanical issue. This is simply poor personnel management. They should have a back-up plan if an employee falls ill. One that doesn't involve flying in an employee from another region of the country, let alone another state. The inefficiency continued on the return flight when it took a whole hour for the luggage to come out! Will avoid flying American again at any cost."
Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
Pros: "Nothing!!! WORST EXPERIENCE IVE HAD TRAVELING"
Cons: "This was the worst day we have ever had flying. Spent 12 plus hours at the airport! Got on and off planes for 6 hours because of mechanical problems. 7 hours later they canceled the flight due to crew fatigue. The customer service was horrible plane was dirty it was an horrific experience. Alaska booked us with American Airlines. I will never travel American ever again. I'm considering using a different booking site. The experience was the worst I've ever had. Kayak Alaska and American are getting bad marks from me!!!!"
Pros: "The plane was luxurious and comfortable, even in coach. Great flight."
Cons: "They must have switched my gate four or five times and delayed my flight a whole hour"
Cons: "Flight was about 20 mins late"
Cons: "Out of certain food items that should have been available"
Cons: "The flight was delayed over two hours!"
Pros: "Flight attendants were friendlier than on the earlier flight"
Cons: "That I had to pay so much for an upgraded seat which I needed due to recent shoulder surgery."
Cons: "There was no flight entertainment for a cross country flight! The only option was to stream via my personally device. This would have been fine if there were outlets to charge personal devices at each set!"
Cons: "My original flight at 6 am wad cancelled causing my entire itinerary up be pushed back. Made for a very long day."
Cons: "Very conjusted seats"
Pros: "Crew was nice"
Cons: "Our flight was delayed twice. We got to Seattle three hours later than we were supposed to."
Pros: "The cabin crew were friendly and efficient. Personal entertainment provided on every seat back."
Cons: "Boarding could be improved if airline would start boarding passengers seated in the rear of the plane first."
Pros: "Quick and easy commute from desert to PNW"
Cons: "My seat was right next to the toilet. On this red eye flight it was terrible trying to sleep but randomly having a bright light on my face because someone opened the bathroom door. This is terrible design."
Pros: "Comfortable seats, smooth flight. The European cookies were a nice touch. The crew were very friendly and gave my girlfriend a blanket when she completely passed out on me. Arriving in Seattle, the plane quickly and efficiently de-boarded all passengers."
Cons: "Our first scheduled flight timed out and was cancelled, forcing everyone to de-board. We had to sleep on the airport floor and arrived at our destination very late. The flight times were poorly arranged, as we had to wait 14 hours to get on the next flight. Also, I purchased two boarding passes for both myself and my girlfriend and somehow I ended up in a later group than she did after checking in."
Pros: "The flight was fine."
Cons: "The email i received was from Alaska Airlines but what I didn't know was that it was for an American Airlines flight. Normally this is not a big deal, but in Phoenix Sky Harbor Airport the two airlines are in different terminals which required a fair amount of time to travel from one to the other. Had I not arrived at the airport early, I may have missed my flight. The confirmation email I received was labeled as an American flight, but since I received it from Alaska, I assumed I had reserved an Alaska flight. Also, the confirmation email I received from Kayak had me listed as a passenger on an Alaska flight. I'm assuming I originally booked for an Alaska flight, but later on in the confirmation process I was somehow changed to an American flight via Alaska. While I don't see this as a problem for Kayak, I think this is a situation in which your feedback could be useful to help avoid confusion for passengers in the future."
Cons: "The email system set up by Finnair to communicate that my flight had been changed was poor and, therefore, I was forced to spend 24 hours in an airport as a result. Will not ever fly Finnair again."
Cons: "United, along with American, is a horrible carrier, and the next time it files for bankruptcy, needed to be allowed to remain our of business. The employees don't care about service at all, it's no longer part of their culture."
Pros: "Team worked well together."
Cons: "Could not figure out how to plug in ac for my device. An educational label would help."
Cons: "Flight was already scheduled to get in late--around midnight. Didn't get in until ~2 am."
Pros: "I would suggest upgrading to a bigger seat for this 4.5 hour flight."
Cons: "Cramped seats"
Pros: "The crew was very nice...excellent choices in entertainment...and I appreciate the perk of Preferred Boarding in group 2."
Cons: "We had to deplane 2X for maintenance issues. It was frustrating because it caused a 3-hour delay...however, we do appreciate the safety aspect and would rather be safe than sorry. You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "it was very comfortable"
Cons: "No room in the seating, nor in the overhead."
Pros: "Booked on kayak, assigned a middle seat with a lap infant (ridiculous!) There were no aisle or window seats available but gate agent was able to move us to a bulkhead so at least we had enough leg room to accommodate us both. Thank you United, but thumbs down to auto seat assignments."
Pros: "I would like to have a movie for free"
Pros: "The seats were perfect, a lot of leg room. Comfortable side pillows on the seats"
Cons: "All the rest including the absence of food"
Cons: "Boarding was a mess, another oversold United flight. I was forced to gate check my carry-on by the time my group boarded, though there was plenty of overhead space once I was on the plane."
Pros: "Crew helped make the best out of out nearly 2 hour weather delayed flight."
Cons: "SFO to SEA is always prone to weather delays. Wish United would fly more from SJC."
Pros: "Lining up in groups"
Pros: "Large plane very comfortable"
Pros: "The check in was very easy. The staff was friendly."
Pros: "Though a little expensive the snack boxes had a good selection of items."
Cons: "There were no complementary movies or tv shows or even music."
Pros: "Nice big plane and great staff"
Cons: "45 minute delay"
Pros: "Crew was a little more enthusiastic. There was wifi on the flight. I fell asleep for half of the ride, so we had a smooth ride for the most part."
Cons: "Asian style snacks need a little help. I was assigned to a middle seat again and my back started aching from the seats. Just little things though."
Pros: "I just missed my flight by a few minutes. The crew was very helpful for booking me in the next flight."
Cons: "No entertainment at all."
Pros: "The crew was very helpful. United took care of my hotel when mechanical issues caused a missed connection. I really appreciate them taking care of that."
Cons: "Mechanical problems resulted in a 3 hr delay. When I inquired about Overnight accommodations, the flights delay had been incorrectly listed as a weather delay... I worry it might be common practice to incorrectly list the cause of delay to improve their stats. This could also cause a problem for people on the landing side when they need accommodations... luckily, a CSR got to the bottom of the discreptancy for me."
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Cons: "I was seated next to a morbidly obese man that smelled of feces so bad people many seats away had to cover their noses, overflowed his seat, taking up half of mine, and was watching disgusting pornography on his phone for half the flight, not that I was looking, but it was a bit hard to not notice, he wasn't trying to hide it. The power outlet under my seat did not work, so my phone died, and my armrest(left) was missing it's headphone jack so I couldn't use the in-flight entertainment, not that it would have mattered anyway, the fat man beside me was so huge, his fat covered my armrest so I had no access to the remote. The guy on my right, in the window seat, while not fat, wasn't small either and hogged two armrests, leaving me with none. I had to hold my seatback with my left hand the entire flight because there was nowhere to put my left arm without either holding it straight out in front of me, or laying them on the fat mans stomach which was folded over the armrest to my left. At one point I called a flight attendant and asked if they had any kind of a pillow or something to help my situation because the position I was forced to sit in was horribly uncomfortable and did not support my back, she looked at me confused, said they have nothing like that, and immediately vanished without any suggestion of a seat change or anything, just confused stare and then bolted away. All in all a pretty traumatizing experience, worst flight of my life."
Pros: "The crew and staff were patient with so many situations out of their control. The Huston maintenance are on top of their game."
Cons: "1st plane was taken out of commission because there were loose/missing rivets from panels 2nd plane was taken out of commission because hot air was was coming through the vents and causing sensors to go off 3rd plane was taken put of commission because there was issues with cabin pressure. 4th plane had a row of oxygen masks down. The flight was delayed until a tech could come in and service it. The flight was further delayed because there was a missing receptacle in one of the lavatories."
Cons: "Flight was super delayed. Missed our connecting flight. Ruined my plans and trip"
Cons: "Seats, no signs indicating to dl app b4 flight. No charging station to charge personal devices if using to watch entertainment on a long flight"
Pros: "The seating was way to tight, the leg room cramped absolutely most uncomfortable. It was over booked and people were left behind. It was also very bumpy ( I know not your fault) so therefore seatbelt lights were on for most of the flight"
Cons: "Most everything"
Cons: "We are two active duty members flying to take our son to our parents for us to get ready to go on deployment. When we arrived there the line was almost an hour and a half just to check bags we almost missed our flight. When we got to the counter ans told him we were both military flying on orders and asked to be tsa checked he had no clue what we were talking about so this kind woman helped him do his job, needless to say he was a manager. Once we got out tickets the seat assignment said see agent so we did. He hands us our tickets and we are a plane length apart. Let me mind you we both just left our child for a 8 month deployment overseas. We asked the guy if it was possible to get seats together wouldnt even acknowledge we were speaking to him. So we tried again he held his hand in my face and told me he serviced me and to please step back. Ive been bawling 2 hours straight from having to leave our son. So we stepped back. Then in the line this couple comes up and they were looking for seats together, i kid you not he gave them seats together! I will NEVER EVER fly united every again. Thank goodness for this kind gentle to switch me seats on the plane because i was crying i had to leave my fiance after i just had to say goodbye to our son for 8 months!! I was so shocked!!! I will tell every single person i know to never use united! You guys should be ashamed of our company! I will inform every active duty member i come across!"
Cons: "The airplane was dirty. There was stuff on the window, the tray table. I get you run a tight schedule but if I didn't have Purell and a Kleenex I would have been really disgusted with the food and coffee or pop splatters all over the window and tray table."
Cons: "All my flights were delayed due to weather in airports that were not a part of either my destination or point of origin. Not a single United employee apologized. There was no one to talk to on the 800 number, no one in the airport. No offers for any sort of vouchers or compensation was offered. The United website did my give accurate updates for when the flights would be rescheduled and there were two representatives in the airport to handle several hundred customers. When I finally did get on a flight, the flight attendants pushes the beverage cart right past my seat without offering anything. I asked one of them if I could have a cup of water and her reply was a very curt 'no'. Rude flight attendants on top of everything else? And the final straw came when a mechanical error delayed my flight home and I missed my ride from the airport and had to pay for an expensive cab ride. The airline representative I spoke to once we landed told me "you should be grateful you even got home. I don't care if you have to spend money on a can, you look like you can afford it." There are no words for how absolutely unacceptable your employees behaved, and how unaccountable and disorganized your airline is. I don't care if it costs me hundreds of dollars more, I will NEVER give your company another dollar."
Cons: "Everything. United is the worst everytime. I will never fly them again!!"
Pros: "The ticket agent boarded military service men and women with priority. For the delayed flight, free in-flight entertainment and wifi was offered."
Cons: "The flight was delayed taking off two hours. Once boarded we sat for an additional amount of time. The flight attendant offered the option for those that wanted to deplane at some point and when asked how much longer we would be sitting she said it was another 30 minutes waiting on 15 people."
Cons: "See above."
Pros: "Seats are small and cramped."
Pros: "Had a lot of leg room"
Cons: "I wasn't assigned a seat and the line to talk to the agents was long with only one guy and the he didn't help anyone til it was almost time to board. Probably one of the most stressful flights"
Pros: "Was in first class and food was good however I don't think the crew knew when to set the alcohol off to a few people"
Cons: "What I didn't like about the first class was the fact of the crew gave out a little bit too much alcohol to a few people and at which point they became belligerent and bumping into people and Isles just a little to satisfied with that and would hope that would change in future"
Cons: "Man at security made me check my bag even though it fit in the test structure. My suitcase handle was then ripped off and the fabric was ripped when I picked up at baggage claim. Additionally, another person on my flight had the same first and last name as me and we had been assigned the same seats. Luckily there was another seat but it was obviously a bit mistake on uniteds part. I really dislike united. Their employees are stressed, rude, and entitled. There's no need to say things like "hurry up" or make people check bags when they don't need to...I used to fly United a lot but I will now make every effort to not fly this airline again."
Cons: "Router tracker"
Pros: "Flight was excellent."
Cons: "Same as above. In the future I will be bringing my own snacks."
Pros: "I liked the distance between my seat the seat in front of me. Hands down, this is one of the most spacious planes to fly on in economy class. I also appreciated the attendant giving me the entire can of club soda rather than pouring it over ice. Staff was communicative, and the pilot provided us periodic updates on our speedy progress and early arrival. Cleanliness of the plane was also well appreciated. Even the bathroom towards the end of the flight was in satisfactory condition. Above all, I loved that there wasn't a television in my face the entire flight. Nice to have a break from seeing screens."
Cons: "There were signs on our tray tables indicating that charging stations were under our seats. They weren't working. Although the flight attendant came on the intercom with the pilot stating the charging happened in a wave around the cabin, this was a lie. Both my neighbors in my row had devices plugged in the entire 5+ hour flight and they didn't charge a bit. It's disappointing that a small half ounce bag of peanuts is too much of an expense for the airline nowadays. Given the amount of time in the air, I believe a full meal provided by the airline would have been closer to meeting basic needs of your average metabolism. United fell far from expectations on this aspect."
Cons: "I had a carry on but they said the over head compartments were too full. So they grabbed the bag from as I was boarding. They then lost my bag. Now United is refusing to send my bag even though it has been found by the airport lost and found police in a city that was not my destination."
Pros: "Overall flight N/A good"
Pros: "It was a modern plane"
Cons: "Very cramped. No snacks. Food cost money. Tv cost most. I'm a skinny person and I had very little room to be comfortable. I enjoying flying but this flight was very uncomfortable"
Cons: "While the tv on the plane is something that I could see people enjoying, the controls are located right where an arm rest is resulting in flipping channels changing contrast and all other things I had no idea what was going on, as nobody passed that information."
Pros: "Crew was great. Plane was clean. Pilots provided rapid updates"
Cons: "Waiting to leave because of engine problems"
Pros: "There was a really awesome guy flight attendant working this flight. I liked his personality. He actually talked to people."
Cons: "We never heard the reason for the delay, which I thought was odd because it was 30+ minutes of wondering what was going on. This flight had wi-fi, but I couldn't figure out how to log on, so I didn't use it."
Cons: "Those seats are horrible."
Cons: "They were very nice to me for volunteering to take next available flight"
Pros: "Comfortable seats and mostly friendly crew"
Cons: "Judgemental rookie flight attendant Dimensions of a standard size carry-on bag were supplied on website but did not include the wheels. So in the end, I had to pay for a personal item at the gate - which should have been free in my opinion - only because the wheels stuck out 1 inch"
Pros: "They got me there"
Cons: "Spirit is a horrid airline. The counter people were rude the flight crew was rude and unprofessional. The spoke about passengers that were in ear shot of them. They were just plain rude to customers"
Cons: "I didn't like having to pay my bag twice. My flight was delayed 2 hours causing me many issues upon my arrival."
Cons: "Door being closed when I was about to get inside. I won’t be boarding spirit again!"
Pros: "The crew was awesome!!"
Cons: "After buying my ticket, a day before boarding, I was charged separately for checking bags and carry-ones. Once I got to the airport, I was charged another $30 for the weight of my bag. I should have been made aware of these fees during the purchase of my ticket. Nearly $200 unexpectly taken away from my vacation fund. Soooo not cool. I believed I was getting a great deal, but in actuality I was being charged just as much as any other flight. The ride may have been better with another airline because the seats where compact, hard, and immobile. It’s definitely was my best experience."
Pros: "1st time trying your airline"
Cons: "Hidden fees, delays, baggage fees cost more than plane ticket. I was not told of extra cost to check in at airport. There was no update of delay, no passenger knew anything. Very disappointing."
Pros: "The price!"
Cons: "The seats are quite small, and the seats do not recline at all. So little leg room for those that are tall, like my husband."
Cons: "The crew very kind an smiley. Being in time."
Pros: "The price"
Cons: "Stewardess were really cool"
Pros: "Flight was on time."
Cons: "Very high rate to check in your bag, too much!"
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Cons: "Kayak doesn't make it clear while booking that this airline doesn't include a carry on bag , snacks, seat assignments, or beverages in the ticket price. My flight was 3 hours late due to a series of mistakes on their part. They don't even offer water for free. And we had to listen to a long and loud commercial for their credit card. I'm never flying with them again."
Pros: "Crew and plane were OK."
Cons: "Seats were terrible. I did not get any sleep on either cross country leg. I can usually sleep fine on planes, but the seats were plastic and had no head stabilizer, and did not recline. It was impossible to sleep. I had a "donut" pillow for my neck, but the seats really made it impossible. I won't fly Spirit again until I hear they have better seats."
Pros: "Funny flight attendant on the way to Houston. Loved his sense of humor. Good price for ticket"
Cons: "Very cold in the plane Boarding crew at the gate - looked and sounded like they just got out of college. They need a better script/training for making announcements. No option to check-in online without signing up for Free Spirit. Guess bare minimum means many things..."
Cons: "They delayed the flight on purpose such that they would not have to rebook on other airlines. As soon as the last flight to the destination left on another airline, they cancelled the flight and refused to rebook on any other airline. I got rebooked 2 days later. The cancellation was due to a lack of a crew."
Pros: "Ticketing was busy but smooth, boarding was on time and controlled, Plane was clean. Crew was awesome."
Cons: "Lost my luggage ."
Cons: "Carry on bag costs 57 dollars!"
Pros: "Crew was friendly. The flight left on time. The plane was clean."
Cons: "Seats don't recline (that's really both good and bad). Spirit's a no frills carrier, so anything extra costs more."
Pros: "On time. Planes in good condition. Nice people."
Cons: "Horrible customer service"
Cons: "Hughes charges not made aware at booking. Cost nearly $200 more just for carry- on luggage! Price better overall with other airlines not booking through kayak. Tight seats. Wouldn't print out my checking in ticket without charging me. So many hidden extras, not worth the $30 initial saving. Very upset."
Pros: "We got to our destination safely"
Pros: "Friendly staff."
Cons: "Food options were terrible. The only hot food was a horrible, extremely processed, "Instant Noodle Soup""
Cons: "The dont have it anywere during booking process that not a single bag will be allowed onboard. (i mean even a hand baggage). After that they say that they have it mentioned on the boarding pass. I dont think anyone reads that in particular. More over when i checked the lady did not have a problem. The lady a the boarding brigde wanted a 100 dollars just becuase we had 1 hand bag. Pure cheating."
Cons: "$52 to check bags, and bags can not weight over 40 punds. no assign seating unless you pay and additional fee. Over all the initial low cost of the boarding pass is vastly off set by the additional cost in service sfees like baggage check."
Cons: "Alaska would've been a much better and more economical choice. Had no idea Spirit charges for bags until after I bought the ticket through Khyak. They might've said something! Also, Alaska has free carryons, diet cokes and peanuts. Spirit won't be around long."
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "Spirit airlines is VERY misleading. Yes it was the cheapest flight as stated but then there were the hidden costs. baggage for one luggage or carry on? Ridiculous when other airlines don't charge for the first one. A little overweight? A huge hefty fine. Pay for your seat?! There were no free seats at all!!! No complimentary snack or drink??? Charge for water!!! Ridiculous! The seats were like being packed in a sardine can and no recline which I had a terrible headache when the we finally landed! By the time I had to pay for the "extras" I could have flown first class on another airline! Never again will I will flight with Spirit and will highly recommend anyone else not to also!!!"
Cons: "Tried to add bags with the initial booking didn't happen so that cost more. Then tried to change bag from a carry on to a checked bag no instructions or info on the site. As far a the experience felt like I was being nickled and dimed to death! Not a fan of the product . At the end of the day your fares or the same !!"
Cons: "First and foremost, with the buckling and diming done by spirit, I would have been better off choosing another airline at an airport closer to my home. Charging to have seats next to children, ridiculous!! Second, we were so late into our destination that we had to take a taxi, costing even more. We were so tired due to arriving so late that we we tired the entire trip."
Cons: "The delay for the flight from LA to Seattle was terrible! I am typically a very patient person but we were not told until we boarded the plane why a 2 hr delay turned into a 5 hour delay. That's not ok."
Pros: "The pilots 2 jokes."
Cons: "Had no idea there was a seperate fee for baggage- luckily I checked my email or else I would have had to pay an extra fee for CHECKING IN AT THE AIRPORT. Are You kidding? After selecting seats and attempting to pay for baggage through my phone- a message kept coming up saying "a customer service rep is needed to complete check in. Call 800 blah blah" I tried calling for 30 MINUTES. Could not get a hold of anyone. At this point I'm worried thinking "oh my god Were going to have to pay an extra fee for not checking in a head of time." We rush to the airport and find out "oh ur address didn't match because it was purchased through Kayak." Wtf??? So Not only that but our flight was delayed for almost 2'hours. Do you know how hard it was to wake up at NINE AM to pack and rush out the hotel bc we couldnt check in our flight and it was DELAYED?? Absolutely ridiculous. The pilot couldn't even tell us why it was delayed. He actually said "I don't have a reason why it was delayed" SO being said that, I will never ever in my life fly Spirit Airlines again. and I'll be sure to let all friends + family know the same. This airline is so stressful."
Cons: "After boarding the plane they realized a "mechanical issue" so we sat at the gate for over 2 hours before starting our flight. It was 110 degrees in Vegas and we were sitting on that hot plane for that long without air. The woman next to me was painting her toenails and none of the crew members said anything, we had to as passengers on the flight. It was awful."
Pros: "It was on time"
Cons: "Uncomfortable planes, and nickle and diming just leaves you uncomfortable."
Pros: "The pricing is excellent, the boarding moved quicker that I have experienced on previous flights, flight crew was friendly and helpful."
Cons: "After the plane moved from the docking area and began transition for take off, the was a half hour delay before proceeding to the runway. No information was relayed from the crew as to the cause."
Cons: "Everything was terrible!"
Pros: "That I was able to get from point A to B and the plane was on time! I got there safely!!!"
Cons: "That I had to play for EVERYTHING.... My seat, my checked bag, my drinks, and for the price of the ticket (which wasn't that cheap) I could've flown with a different airlines for about 15$ more with more amenities. For instance I payed 85$ for one way trip with Alaska, my checked bag was only 25$, soda and pretzels were complementary, I didn't have to pay for my seat and I was able to charge my phone ON THE PLANE!!! Get it together Spirit!!!"
Cons: "On our return flight from Vegas to Seattle we were delayed over 3 hours due to a "missing pilot." Staff couldn't give us any details on what was going on and flight attendants were very rude. The attendants had attitudes and told us "I know you are upset but we are probably even more upset because we aren't getting paid right now." We as the customer didn't feel that we were taken care of in the situation."
Pros: "I didn't save much money with this airline but having the stress of packing. The flight was delayed but the website didn't update on time and therefore it's really tough for family member picking us up at the destination airport. Can't believe there is not even a cup of water offer on the flight. Exhausted!"
Cons: "Website said $42 for 1 bag at airport was charged$52 to Seattle and $42 to lax, making the "cheap" ticket the same as any other airline which charges$25/bag"
Cons: "They will charge you to breath on the flight. Don't get tricked by the low air fair, the extras will equal to more than any other flight you would've taken. $34 for checking in a bag, $32 for carry on. $5 for a soft drink on the plane. The customer service is also horrible all employees are extremely rude and don't care about you. I will never fly with them again and I suggest you shouldn't either."
Cons: "There was no potable water, no drink or food service, no seat recline, short seat pitch, and no IFE. It wasn't that much cheaper that those missing things were acceptable."
Pros: "Boarding is simple if you have a carry on and paid for it. Don't assume you'll get away with a free bag; They will charge you $100 at the gate. Flight crew was having fun with their positions with basic flight instructions, but it only grabbed my attention for a few seconds. Food or drinks are decently priced. I just grabbed a double at the bar beforehand and brought it aboard with me. Great overall with your own comfort devices, book, devices, ect."
Cons: "All comfort costs must be paid for, like luggage, snacks, foot space. But understandably so, otherwise cheap tickets could not be sold."
Cons: ""Quick" baggage drop-off was anything but, person directing people to baggage handlers was disorganized"
Pros: "Loved your crew, they were fun and witty"
Cons: "seats not so comfortable, my knees were right against the seat in front of me"