Since our custom and emigration checking was in Abu Dhabi, in Chicago, the flight used a domestic terminal. For our final leg of the flight, we had to haul all six pieces of luggage from terminal 5 to terminal 3. Then we were told that our American Airlines flight from Chicago to Kalamazoo is not a valid one. So we were booked to a different flight 12 hours later. We had to stay in Chicago for 12 hours on our own. Neither Etihad nor American Airlines provide any support for that time period in Chicago. Since it was Etihad ticket, According to international norm, Etihad should take the responsibility for this problem and compensated passengers.
clean plane staff
ice cold airport and flight. wore layers of cashmeres, a fur coat and hat, and blanket on my head-still froze.
To be honest, the plane, crew, airport... everything was overall pretty nice.
My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security.
Nothing. Would never take this airline again. And would tell everyone to never take this airline.
I checked in 10 hours early for my flight and no one told me that I was bumped out of my flight because they were overbooked until one hour before takeoff. Then a gate attendant had the nerve to ask me if I was Vip. When I said no, she said she couldn’t help me and I had to wait for the next flight which was the next day. When I complained to a manager, they let me through security to get on standby for the flight and I was the last one to get on the flight. Their service is awful!!
I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag.
Washington Dulles Intl (IAD) United States
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|Flights Arrive in||Washington Dulles Intl|
|Flights Depart from||Kolkata Netaji S. Chandra|