Daily cleaning, installation of cabin HEPA filters on flights from Kailua-Kona to Los Angeles
Air Canada, United Airlines and Avianca have all waived their change and cancellation fees on flights from Kailua-Kona to Los Angeles. Confirm policies on booking site.
Nonstop flights from Kailua-Kona generally make it to Los Angeles in 5h 06m. The flying distance between the two cities is 2501 miles.
There are 148 (nonstop) flights between Kailua-Kona and Los Angeles per week, averaging 21 per day.
The cheapest return flight ticket from Kailua-Kona to Los Angeles found by KAYAK users in the last 72 hours was for $200 on United Airlines, followed by American Airlines ($206). One-way flight deals have also been found from as low as $99 on Delta and from $131 on Hawaiian Airlines.
Even though you are not required to have a passport, keep in mind that an official ID is needed to board the airplane.
Delta (2 flights per day), Aeromexico (2 flights per day), and American Airlines (2 flights per day) are the most frequent flyers of this route.
For Kailua-Kona to Los Angeles, Monday is the cheapest day to fly on average and Friday is the most expensive. Flying from Los Angeles back to Kailua-Kona, the best deals are generally found on Friday, with Tuesday being the most expensive.
Kailua-Kona airport is called Kona Intl and the only airport in Los Angeles is Los Angeles.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Kailua-Kona to Los Angeles.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Los Angeles from Kailua-Kona is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Los Angeles with an airline and back to Kailua-Kona with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Los Angeles from Kailua-Kona up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Thank you for giving us new planes and plenty of storage space."
Cons: "Refundable tickets"
Pros: "The flight wasn't full which is always nice and they served full size cans which is also a nice little note."
Cons: "The plane was pretty old and people just started sitting wherever. It was chaos as my wife and I sat in our assigned seating and just watched people wander like animals."
Pros: "Easy boarding. No issues."
Cons: "Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone."
Pros: "Comfortable seat and free drink"
Cons: "Probably if they offer few snack like a chip or nuts."
Pros: "Crew, efficiency, movie/show options"
Cons: "No alcohol, food options (vegan), tv screens in seats"
Pros: "Flight attendants were nice"
Pros: "Ground staff and crew were great"
Cons: "Not much"
Cons: "I never received the flight. It did not exist. I had to buy another ticket."
Pros: "Ok crew, not the best planes and service but good enough to get from A to B. Was I happy with the flight? No, will I use them again? If the price is right for sure."
Cons: "Friendlier crew and better service"
Pros: "Smooth flight"
Cons: "Again, luggage was lost"
Pros: "After arriving, Alaska’s terrible logistics meant Forty minutes on the ground before being allowed to deplane. Among other fails, the ground crew couldn’t figure out how to connect the stairs to the plane. Just dreadful. Then a ludicrous bus ride, rather than being in a terminal. Just dreadful."
Cons: "Basic competence works be a start."
Pros: "The flight attendants were very friendly and food for purchase was reasonably priced."
Cons: "There was no In Flight Entertainment seat back screens, which is unusual for a 5+ hour flight so the only way to watch anything was to download the GoGo app, which can only be downloaded on the ground and wasn’t even mentioned until after takeoff."
Pros: "crew was nice"
Cons: "disorganized boarding led to delays. Landed and sat on the tarmac in the most jet fuel emitting area of the airport and breathed it in for 40 minutes before getting to the gate. Just disorganized in general with take off/landing planning."
Pros: "Comfortable ride home"
Cons: "Better flight times (red eyes aren’t fun)"
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Cons: "Great and smooth flight with a very friendly crew!"
Cons: "The bus ride after the arrival in LA kinda sucked but I understand it’s bc of the construction. A little more heads up would have been appreciated."
Pros: "Premium economy seats were great."
Cons: "Bring your own ear buds or headphones."
Pros: "All the issues related to a small plane."
Cons: "The crew was great."
Pros: "Friendly staff"
Cons: "-Delayed departure (almost 2 hrs). -Gate change with missing flight info at the new gate screen until the last minute. Lots of confused passengers asking if the gate was correct due to the flight leaving late."
Pros: "Seats were good. Got home safely"
Cons: "Overhead bins full by the time row 10 was boarded. Attendants weren’t helpful or careful with service. I got a water cup and no water. Flight was almost two hours late. Food choices were very limited fruit and cheese plate was stale cheese and fruit was super cold almost frozen and mushy."
Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"
Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."
Pros: "Good movies"
Cons: "Aircraft was disgusting and smelled poorly. The flight landed late and we had to wait forever on the tarmac for a shuttle that was slow a d overcrowded. I felt unsafe being ferried around on the tarmac with aircraft taxing nearby."
Pros: "As far as execution goes everything went off without a hitch."
Cons: "The seats are just too small or me to be comfortable but then again I’m 6’4”."
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Pros: "Boarding on time"
Cons: "At the LA airport they put us in a bus in a remote area everything was to slow, take over 30 minutes to reach the terminal"
Pros: "I Loves the seats."
Cons: "A very rude flight attendant, who has no business in dealing with people. Super short and rude when addresing me."
Pros: "The staff are nice and the cheese plate is usually good if you want to buy it"
Cons: "the plane started to descend for landing with no warning, giving us no time to go to the bathroom... then after landing we wait 35+ mins on the tarmac with the seatbelt light turned on because a gate isn’t open at LAX...and no indication of how long we have to wait?! wtf Alaska, a girl has to pee. Most uncomfortable flight ever"
Pros: "That the problem was eventually fixed."
Cons: "I arrived at the SFO at 715. I checked in and went straight to my gate. After sitting in the gate area just a few minutes, the women at my flight desk announced a delayed flight(flight would depart at 10 instead of 855) The asked that passengers come retrieve their meal vouchers. She checked my boarding pass and I went and ordered myself dinner and returned to sit down close to 9pm. I waited for the screen to change for the new flight information but it never did. The terminal was busy with music and basketball finals.lost of mumbling announcemrnt so I kept checking my flight screen and it still had the original flight. I sat waiting. All of a suddent the tv changes and it’s a different destination??? I got up and asked why my flight wasn’t posted and she told me ‘sweetheart your flight left 20minutes ago.’ I was shocked. How could this happen? She informed me i’d missed my flight that was never delayed. I was so tired and worried and she kept calling me sweetheart. Telling me there were mo more flights but that she’d put me on a 6am the next morning. With my disability I was so worried I pushed and pushed and spoke to both counter airling people. Finally, I got mad and she put me on united. I am so upset about the whole ordeal. That was a surreal awful experience that had me crying on the way home."
Pros: "Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure."
Cons: "Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency."
Pros: "Not much to like this time around"
Cons: "Boarding attendants announced that the flight was delayed just 10 minutes before boarding time because of weather. Flight was from Seattle to Los Angeles and the weather was clear on the flight path. Two hours later, an announcement was made that it was actually because of congestion at the airport (poor planning) and yet, they did not offer anything to the passengers for the inconvenience. We boarded the plane two hours late, only to sit on the tarmac for another 40 minutes. This situation could have been handled so much better by Alaska Airlines."
Pros: "Alaska Airlines is one of my first choices to fly."
Cons: "No blankets or pillows available on a 6AM flight is not so comfortable though."
Pros: "Nothing. Perhaps the airline model."
Cons: "Virtually everything. I will never use CE or most likely any Chinese airline ever again. Oh ya. Shanghai is a shithole."
Cons: "People keep offering me wrong info when I am already missed the flight."
Pros: "Great service for an affordable price!"
Pros: "crew was attentive and very polite; they made it a pleasant experience despite the fact there was a nearly 2-hour departure delay."
Cons: "i did not care for the 2-hour delay; when i purchased my ticket, there was another flight, later that evening, with a major international carrier, that cost 40% less; I chose to fly with Alaska Airlines because it was scheduled to arrive 2+ hours sooner; i paid a premium for this, and still landed at the same time. Plus, there is no in-flight entertainment on the plane."
Cons: "Everthing they got delayed in L.A so that mess up or connecting flight to cebu come on now if we are able to wait for your crew why cant u wait for your paying customers for 10 mins more?"
Cons: "The flight left without me and six other passengers, despite the fact that I got to the gate at 5:30am for a 5:45am flight."
Pros: "The staff treated everyone like humans not a number!!!!"
Cons: "Checking bags after shelling over 500 bucks on a flight should be free."
Pros: "1) Attendant crew was nice. 2) Appreciated being able to board from front and rear."
Cons: "1) Flight time delayed, so late arrival ~12am was made even later ~12:30am 2) Booked two tickets together months ago, yet we were not allowed to sit together. 3) Entertainment required the downloading of the gogo app which should have been done on the ground with wifi and/or cellular data. in the air, one window said you could (wait) and download, while another window effectively said, "better luck next time". Pre-flight email should have warned passengers to download beforehand. 4) Exiting plane only allowed from front; took forever from our next-to-last row."
Cons: "I had a problem with my name, they took 7 hours to tell me that I had to pay to have my mane changed and rebook my flight, we try to do that and they took another 7 hours to tell me that they didn't have any availability in the next 3 MONTHS! and there was nothing they could do for me, only keep my money and sell my spot to someone else on waiting list and make doble or triple the money!"
Pros: "Loved the staff, good leg room in coach and the flight was smooth."
Cons: "no complaints here"
Pros: "That I was finally able to go home."
Cons: "My first flight to Alaska was delayed and my flight leaving was cancelled completely. I called customer service and was told I would be given a refund for all the trouble my cancelled flight was causing making me late for work and my ride being unable to pick me up at the new landing time. I never received a refund and my rebooked flight got cancelled. I almost didn't get home on that flight either, but the customer service agent found me a seat. I never received a refund and I missed out on pay at work. I never want to fly Alaska again!"
Pros: "I liked the captain's communication about the delayed departure and how he made up time to get us to the destination on time."
Cons: "There was no need for us to have taken off late. The plane was on the ground but at the wrong gate and it was brought around to the correct gate more than a half-hour late."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
Pros: "seats are large and lots of leg room and they allow a free carry on. seamless..."
Cons: "Crew was a little loud for an overnight flight"
Pros: "The back restroom was kept clean throughout the flight. A meal was served."
Pros: "Was easy on and off and seating was as expected"
Cons: "Thought the whole experience was fine"
Pros: "Friendly crew"
Cons: "The food was ok"
Pros: "I like the ability to have an upgraded seat, and also the staff is very kind and warm"
Cons: "They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable."
Pros: "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
Pros: "Crew was great"
Cons: "We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes."
Pros: "The boarding process and crew were great. The free food was a great surprise, I had brought food onboard. It was the first time flying Hawaiia so I was not current on amenities."
Cons: "It would be nice to know before boarding the flight that ALL the movies on the app had to be paid for if you wanted to watch. The movie choices were very limited."
Pros: "Plane on time"
Cons: "Crew on board was not friendly. The lady looked annoyed serving us or picking up the trash. They were passing through the aisle very fast. No food offered. We could buy snack but they were passing so fast. I was asking for a menu, she definitely looked annoyed that I was taking time to pick. They give you the menu then you have to pick right away. Entertainment was expensive. Overall, the main problem was the crew."
Pros: "The aircraft was relatively new (an A321 Neo), the seats were comfortable, and the crew was great."
Cons: "My wife and I had our seats changed by the airline after we had already made seat assignments, so we were not together on either of the round trip flight to Kauai from Los Angeles. Flights were both full so no way to change seats once at the airport. Aircraft did not change from when we booked our flight and made seat assignments, to the day of the flights. The food served was okay, but I don't eat carbos and all the food served was full of carbos. I choose to not utilize a smart phone, or other electronic devices, and the plane had no entertainment services if you don't have a smart phone or pad."
Pros: "Being served a meal, snacks and a cocktail throughout the flight was great"
Cons: "No entertainment on flight. Having to download and app only viewable on phone or tablet is a pain. On top of that you have to pay for it"
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Loved the bbq chicken sandwich and chips for free. And the free rum punch drink!"
Cons: "Nothing was bad. It was fantastic."
Pros: "The people working the flight were nice. They treated my luggage well, they didn’t event break a wheel! The people were really great"
Cons: "The food was horrible, like a dog barfed chicken into a sloppy joe and then they microwaved it in a bag and let it sit for a day. Cookies were surprisingly delicious by comparison. The TV monitor/screens had movies that were expensive, but also the subtitles didn’t work and the headphone jack was messed up so it was really hard to hear anything. It was kinda quiet and crackling. It wasn’t like that when I plugged it into my phone. The seats were so small that I ended up getting my headphones ripped up just trying to be considerate of other passengers. My flight back didn’t even have movie options. Just 6 hours of light turbulence tickling my sciatica to the soundtrack of multiple screaming children. My girlfriends family and she were several rows up, where I was supposed to be, but I didn’t get the seat I booked so I just stared at them from zone 4 like the pauper I am."
Pros: "I was attended to without being bothered, fed and watered often."
Pros: "I found the crew with Hawaiian to be always wonderful and generous in spirit."
Cons: "It is unfortunate that the staff works for an airline that is such a bargain basement in terms of customer service. We booked in January through priceline. Hawaiian airlines cancelled the late night flight we had paid for, and by cancel I mean the 10PM flights were cancelled across the board. We were put on an earlier flight, but they cancelled our seats, and "lost" the fact we had already paid more for extra leg room. So we paid $240 for something that they said we had no proof of. Despite that it was clear we had paid way more than the ticket would have cost otherwise, which we kept telling them."
Pros: "I was extremely pleased with the comfort/amenities. I also enjoyed the smooth flight. Traveling on an air bus 330 as compared to a c-130. Is the smoothest thing around."
Pros: "The food, snacks, and especially the drinks."
Pros: "Good food"
Cons: "No wifi, no free movies, delayed"
Pros: "Easy and perfect!"
Cons: "TSA was an absolute mess in Honolulu. This caused irritation on both the travelers and the workers. Once the workers were annoyed they were absolutely rude and no help. I’m glad Honolulu was a one and done situation because I will NEVER come to this airport again. The inflight crew for our flight were completely rude and rushed... it’s a 5 hour flight.. there was no need. Our entertainment didn’t work so they gave us a 25$ voucher for a future flight.... something probably not even 10% of the flight will redeem.. overall not impressed."
Cons: "Despite checking in early I was unable to get an assigned seat until the very last minute. I wanted a window seat so that I could sleep by leaning against the wall but none were available. The airline employee initially said that he could offer me an upgrade to a premium seat but then he said that none of those were available either. The seat I got in the middle had very limited padding and would not recline even an inch. I usually fall asleep easily on planes but I could not sleep at all on this overnight flight. My neck and back are still sore from the flight even after napping for 5 hours when I got home. In addition, they offered us no snacks, except for purchase. I wish Southwest flew to Hawaii!"
Pros: "The crew was very nice and polite, the service and the reclining of the seats was comfortable. This plane was cleaner than the one I was on going to Hawaii. The free cocktail and food."
Cons: "I did not like how rude the people were behind me, putting their feet on my chair, between my chair and the other chair next to me, screaming and hitting the back of my chair because the screan was not working properly.( this is only some examples of what they did) I know the behavior of the people flying on your airline is out of your control but I needed to give you the reason why I put only three stars on comfort and experience. Other than that I didn’t like how I had to pay for any entertainment provided by the airline."
Pros: "Hawaiian reminds me what it was like flying in the good old days. Complimentary cocktails keeps it classy"
Cons: "Entertainment was rentable ipads so basically nonexistent. Hardly a deal breaker since we all have our own these days."
Pros: "Staff was friendly. The safety video was nice."
Cons: "No vegetarian options, no entertainment options"
Pros: "Complimentary sandwich was good. Crew was courteous."
Cons: "Despite being a 5 hr long flight, there were no individual entertainment screens for seats. Plane was old."
Pros: "Appreciated the friendly and kind staff members and crew. Also, we were able to catch a head-wind and arrived in LA about 15 minutes early. The skillfullness of the pilots in avoiding several spots of potential turbulance. Bags arrived promply and without incident. (Thank you!!) HA is generally so much more pleasant than nearly every other US airline; thank you so much!"
Cons: "The very crowded plane with virtually no empty seats... The fees for head-phone sets... The slow-response entertainment system for use by passengers... The limited choice of movies involving non-juvenile topics - would have appreciated at least 4 or 5 films to select from that involved some kind of sophistocated comedy, mixed with a touch of drama or high-quality story line. (Did select "The Big Sick" which was of very high calibre, but no other choices existed that were similar to this style blending comedy with deeper and reflective themes.) The small sizes of the snacks, which were actually very tasty (chicken teriyaki warm sandwich and potato chips)."
Pros: "Left on time"
Pros: "This was an older aircraft so there’s just 1 screen, no outlets, no WiFi. The good part is that because you don’t have media, you can sleep. It’s super cold, but you can purchase a blanket for $10, which includes a pillow. The meal was free, a warm sandwich and chips."
Cons: "I didn’t like my seat which didn’t have a window nor was it an aisle seat : 16J"
Cons: "No entertainment, I requested a soda to take meds with shortly after takeoff. Crew member said she’d brong it to me in a minute. About 1/2 hour later she passed my seat and I asked again and she said “as soon as I finish this”. She never came. After an hour, the regular drink art came."
Pros: "Great crew, and service, clean restrooms, free bag check due to full airplane"
Cons: "No charging outlets"
Pros: "Comfortable seats that don't lean forward to much in the "upright" position. Friendly staff"
Pros: "The crew was friendly"
Cons: "There were no outlets to charge laptops"
Pros: "Love the crew and the seats"
Cons: "Didn't like that I had to pay for any sort of entertainment"
Pros: "Had no problem this time. Going nonstop was the way to go"
Pros: "Crew always pleasant. The way it used to be."
Cons: "Seats were very cramped in Airbus 330?? And I'm only 5'."
Pros: "In flight meal served without having to pay."
Cons: "Delays on a late flight anyway. Were supposed to be in to LAX at 11pm and was in the terminal 2 hours late. Transportation is not fun at 1am."
Cons: "Sure don't like paying for baggage and watching movies! Those items should both be free!!!!!"
Pros: "Crew were very pleasant and helpful."
Cons: "Checking in at the Kona airport is chaotic. People with baggage moving through other people in lines for check - in. Gate agents were most unpleasant, for example, - started yelling at one woman that she couldn't go through the front of the line, even though she was simply trying to follow her blind mother! Could have handled that a whole lot better."
Pros: "We loved the crew! One of the most amazing crew we had met The food was over amazing"
Cons: "The comfort was the worst. I was sitted next to the emergency door and it was soooo cold. Entertainment was from eighteen hundreds! And I burned my finger pretty badly with the light above my head. It was something that the crew knew about but no one cared. The switch wouldn't turn off so I thought it would by pressing it would. Turned out the light was very hot. The ride was extremely shakey Also! AGAIN! We had to wait to get our seats. Couldn't choose it before flight. That sucks."
Pros: "It wasn't to bad a bit camped, the seats are right. The crew was lovely the food could be better but other than the screaming kids it was ok"
Cons: "Food choices could be better"
Pros: "Other than the IDIOT who was handeling board who had me standing over 50 minutes, I have had 7 knee surguries. No one could stop her all she wanted seating people by sections according to her"
Cons: "By the time I boarded I could hardly walk"
Cons: "The flight was horrible.Delayed for over 7 hours Maui, with the crew giving us "30 min" updates which weren't updates at all except that we don't have an update, finally after 5-6 hours, they gave us meal vouchers and told us to come backt to the holding area at a certain hour. Then, when we got back they told us we were going to be flying over to Honolulu and picking up the new flight crew, I PAID FOR A NON STOP TICKET! NOT ONLY DID WE FLY TO HONALULU, THEY MAKE ALL OF US GET OFF THE PLANE AGAIN AND GET ON AGAIN AFTER 1-1.5 HOURS. I WAS SUPPOSED TO BE HOME AT 9:50PM ON SATURDAY NIGHT, INSTRAD LANDED AT LAX ON SUNDAY AT 7AM. NO ONE WANTS TO TALK REFUND, IT WAS A MESSY SITUATION - SEVERAL CUSTOMERS WHERE ONT HE PHONE WITH BOTH HAWAIIN AIRLINES AND PRICELINE, KAYAK TO FIGURE OUT WHAT WAS GOING ON."
Pros: "Airbus aircraft was in nice condition. Cabin was clean and relatively quiet, aircraft design isolated in-flight wind and engine noises. Takeoff and landing was smooth. Piloting crew was professional. Most of the flight attendants were very hospitable."
Cons: "One flight attendant was consistently rude and grumpy. She is definitely in the wrong end of the business. Flight was only half-full and I feel flight crew should have been more attentive. It was an afternoon flight, and no was was expecting to sleep. I had to get out of my seat to ask for coffee and water refills more than once. Hey, flying nowadays requires you stay in your seat as much a possible, and to that end the attendants should help, not continue to do as little as possible and the bare minimum."
Pros: "Had a late departure from Honolulu because of an equipment repair, but the flight itself was fairly smooth and we were were grateful to have a bit of extra room on the plane because several nearby seats were not occupied. Luggage was delivered perfectly on-time upon arrival at LAX - thank you! Really appreciated the excellent customer service offered by Hawaiian Air prior to this trip, when one of the flights had to be rescheduled because of illness. Representatives were efficient, polite, and very understanding - Kudos to this carrier!"
Cons: "The touch-screen "display" was not so convenient to operate and seemed a bit archaic in style. Our outbound flight had been filled to capacity and was very unpleasant re long lines for the restrooms - but this return-segment of the trip was not crowded at all and presented a wonderful contrast."
Pros: "Hawaiian had an issue on my original aircraft, and we ended up having to deplane. Which is fine these things happen. And as a result of the deplaning I missed my original final flight home. Okay, cool. They put me on another one but didn't allow me enough time or give me a real boarding pass so I missed that one. Then I had to go get another flight that delayed me 4 hours. So I finally touchdown home, yay... NOT. CAUSE I DONT HAVE MY LUGGAGE. THESE INCOMPETENT WORKERS OF YOURS DIDNT THINK TO MAKE SURE MY LUGGAGE FOLLOWED ME. Now alllllllll my summer clothing, souvenirs, bras/undies, etc. LOST. Thanks for the worlds worst travel experience."
Cons: "There was not a thing that I did enjoy. Especially all the attitude from your flight attendants as if the customers were the reason for deplaning and whatnot."
Pros: "Loved the crew. We called and said we are vegetarians and was told the meal that was going to be servered would be but "nutreal" and we would be fine. It was chicken and rice......the crew felt bad and tried to figure something out for us. They only could offer is snack and we had to pay for them. Other then that is. Was a nice flight and comfortable!"
Pros: "I like the crew coming back from Hawaii. They were very friendly and accommodating and had a sense of humor. This was on the 2:50 pm flight from Honolulu to LAX. I did like having a meal on the plane that was free and complimentary wine. Thanks!"
Cons: "I did not like the check-in process at the Honolulu airport. It was a hot mess. Lots of flights going out at 2:00 pm. and the lines were confusing! Very few were directing us. We saw big signs that said: step 1, step 2, and step 3 but no real designation for anyone to follow. TSA pre-check should be clearer. If you are going to another island or if you are going to the Mainland, be clearer which line to get in. Bigger signs please. This was a chaotic self check-in. Thank goodness I came to the airport 3 hours early. Much better organization at the LAX airport."
Pros: "Flights were not full, so lots of space to stretch out. Really makes a difference. I wish flights weren't so crowded/more space all the time ;("
Cons: "Should be more free entertainment options."
Pros: "Nice airline stewardesses. Good meal."
Cons: "Rough landing. Came down too hard. It was scary for me."
"Couldn’t have done anything better."
"The TSA screening is absolutely unnecessary. It is dehumanizing and has been proven to be in-effective!"
"Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight"
Pros: "The crew and the quick boarding"
Cons: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Pros: "Crew was very efficient"
"The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon."
Pros: "Nothing, I'm tired of the changing policies every time i fly with no heads up from the airline"
Cons: "Consistency, customer service, customer service, customer service"
Pros: "Sitting in the exit row"
Cons: "Headphone availability"
Cons: "Enforcing covid restrictions"
Pros: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Pros: "Great crew."
Cons: "Mask enforcement"
Cons: "The plane change in LA was confusing & not very clear."
Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
Cons: "Customer service, the app defies the laws of physics, it blows and sucks at the same time, and email says expect a reply in 3 weeks. United thanks you Delta, they just gained 2 new customers!"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Cons: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Pros: "Friendly crew"
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Cons: "More cushion in exit row seats."
Pros: "Never went on the flight."
Cons: "Awful customer service"
Cons: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
Pros: "Seat was average"
Cons: "Zero PPE or social distancing by crew"
Cons: "Felt unsafe. Guy with guns and how delta employees handled it blew my mind!"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "Boeing 777 fantastic plane, great attention from the staff Quiet and comfy"
Cons: "NOthing really"
Cons: "Missed flight due to unnecessary delays"
Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Pros: "Clean leather seats. Good screen for movies."
Cons: "Less announcements/movie interruptions"
Pros: "Each employee on the plane was nice."
Pros: "Loved the plane, people and timeliness"
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Cons: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Cons: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "Movie selection"
Cons: "I used the call button for the attendant and no one came for a long time"
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Pros: "Crew fantastic"
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "The crew was amazing the flight went well."
Cons: "I payed extra to be in premium economy and ingot put next to free upgrade and the flight was empty behind me so I had no room and I payed more just an unfair and ridiculous waste of money if I have people all around me and none behind me I shouldn’t have to pay for something if there giving it to the people so I get less riom"
Pros: "The plane was really clean and they had lots of overhead storage."
Cons: "It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it."
Pros: "The plane is amazing and the crew was very nice and helpful"
Cons: "Everything was all good."
Pros: "Nice and easy flight"
Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."
Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"
Cons: "Change your fist class cabin. If we’re paying that much for a 4 hour flight we should be in a better cabin. The flight from Lax to O’Hare was great but the plane coming back is old and ragged"
Cons: "Maybe some water"
Pros: "The flight was on time and the plane was clean and new."
Pros: "The crew was fine."
Cons: "The flight was packed full despite the ongoing pandemic. I will avoid flying American Airlines at all costs in the future. I was disgusted with how many people were jammed into this plane. The woman next to me was sniffling. I was so uncomfortable the entire time."
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "Social distancing"
Cons: "More sanitation efforts. Stop overselling flight to help stop the spread of COVID-19"
Pros: "In the Day of cove it 19 is was fully packed"
Cons: "Too cramped"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Cons: "Flying is no thrill now."
Cons: "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
Pros: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Cons: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Pros: "The crew were great, entertainment was good."
Cons: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
Cons: "The service from the check in desk to the stewardess"
Pros: "The legroom."
Cons: "There was nothing not to like."
Cons: "Super tiny seats"
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Pros: "The crew was great, the entertainment options were plentiful (if you bring your own earphones) and the flight was smooth."
Cons: "I'm only 5'7" and normal build, and the seats were uncomfortably narrow with no room to partially straighten even my short legs. The life vest box under each seat also doesn't leave much room for the personal item you're supposed to stow under there."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Cons: "Ticket was never issued."
Cons: "The food"
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Pros: "Boarded in a timely manner."
Pros: "Mechanical issues caused a 75 minute delay in taking off."
Cons: "Several delays"
Cons: "This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now."
Cons: "Both to and from Hawaii, they ran out of food before they made it to us. It was bad enough that they had one cart for the entire plane. It took 90 minutes from the time they began serving until they got to us in row 34, but they ran out of food at row 31. The flight attendant just shrugged and said, "They do that to us all the time, sorry.""
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Cons: "Staff were so rude"
Pros: "We're hustling and hard working."
Cons: "Having to fly from Hawaii back to lax to fly to Australia."
Pros: "nothing horrible flight"
Cons: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "It was quiet and comfortable"
Cons: "On a 5 1/2 hour flight in first class it would have been nice to be offered something other than water to drink. the entertainment system didn't work at all in my seat. Also, after e a very trying day, I was anxious to get home, and the luggage didn't arrive until 90 minutes after touchdown. I guess that's what they mean by priority service- first on the plane and last off."
Pros: "Plane was good. Not jammed too tightly to be comfortably."
Cons: "Plane was late leaving. Baggage took a ridiculous amount of time to come down."
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
"They came around with snacks so many times they might as well have served a meal. They had a pretty limited selection of TV shows/movies compared to other airlines, and it played their COVID safety ads every. single. time. you started a new episode or show, even if you got disconnected partway through. I also had issues with the charger in my seat - it was loose and my phone would be charging on and off. However, it was a well-priced flight, comfortable, and staff was nice. No complaints on getting to my destination on time!"
Cons: "incredibly crowded seats"
Pros: "The flight attendants were amazing"
Cons: "Charging ports for devices"
Pros: "Everything happened as planed"
Cons: "Covid testing and requirements was stressful"
Cons: "On board Mask enforcement - was not done. The video controller buttons were on the arm rest. This presented a challenge to actually USE the arm rest for myself and my seat mates - we were constantly and inadvertently turning the monitor on."
Cons: "Terrible process for check-in. Unable to check in online for basic economy. If issue is with a bag then have customer take picture of carryon"
Cons: "Social distancing in the seating, the flight was booked every seat."
Cons: "Many other travelers were not wearing their masks and the flight was completely packed."
Pros: "Flight smooth. Not too crowded."
Cons: "Flight delayed."
Cons: "The 5 hour flight was extremely full. No chance of social distancing. Did not feel safe for my family."
Pros: "Great airline. Easy flight."
Cons: "Nothing, I love flying United."
Pros: "The flight was smooth."
Cons: "Free snacks and tv and charging sockets"
Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"
Pros: "the flight attendants were a breath of fresh air. truly great client service, genuinely friendly. every person working at the airport that i encountered on my way to my flight was rude, disassociated, and honestly seemed to enjoy being petty while at their job. the moment i arrived onto the plane, the male flight attendant that greeted me was so kind, made sure i was okay, and was a source of much needed sincerety during the entire experience, as were the rest of the crew. thank you thank you."
Pros: "Very friendly flight crew. Lots of smiles and personal touches."
Pros: "Boarding was a breeze"
Cons: "Quality of food (snack) was just not good."
Pros: "The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons."
Cons: "seats are so uncomfortable. no space."
Pros: "Nothing, and I’m a very agreeable person.... Always"
Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."
Pros: "Friendly and courteous servive."
Cons: "No entertainment and very uncomfortable seats"
Pros: "Comfortable, clean, friendlier staff and newer planes than United."
Cons: "Snacks - pretzels? Fresh baby carrots would have been better, or apples & PB. Purchase food options are not healthy."
Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."
Pros: "We got earlier than anticipated."
Cons: "There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing."
Pros: "I wish I remembered their names, but I have never had more friendly and engaging flight attendants. It made the flight a very enjoyable one!"
Cons: "Food & entertainment options were lacking."
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Pros: "Nice flight crew served Illy coffee as a delightful beverage surprise Overnight flight was smooth and restful On-time departure and early arrival exceeded our expectations"
Cons: "Cramped aisle with very little room. Not the most pleasant crew. They served no food as it was an overnight flight."
Pros: "Kind staff."
Cons: "Seats were so uncomfortable. Unbelievable for an overseas flight. Hard plastic commuter plane seats meant for short flights."
Pros: "The crew and flight was excellent. Two short flights to get to my destination."
Cons: "Their new fare for budget flights processing is outrageous. I was advised booking the flight carrying size only undervfront seat storage. Then got an email explaining how this works. Then tried to checkin online 24 hours prior and you can't since you are not checking baggage. Got to airport to find that can't checkin except at counter as you need a UAL employee to scan their I'd during process to get boarding pass. Waited for employee and then she was rude about it. Again reminded me I can't bring anything else onboard or will cost me extra at gate. If UAL wants to offer this they need to be more customer friendly. I was far from impressed for the inconvenience I experienced being s longtime UAL Frequent Flier."
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Pros: "Clean new aircraft, flight attendants pleasant"
Cons: "Bare bones, no entertainment system, beverages offered once in 5 hours, water once. Narrow seats with lots of neighbors elbows."
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "Flight was cancelled out of Hawaii because crew didn't verify if radio equipment worked , changing all our flights and significantly increasing the travel time home. To top it off, they lost our suitcases. I'll never fly with united again ."
Pros: "Pilot and flight attendant communication"
Cons: "Seats too close. No food available for last 10 rows of plane. Way too long of a flight for there to be limited food availability."
Pros: "The flight was packed, uncomfortable and not much to est that is healthy."
Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."
Cons: "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."
Pros: "Snacks were good. Flight attendants were friendly."
Cons: "Seats are very uncomfortable. Wifi doesn't work. EVER."
Pros: "They definitely had more viewing choices in their entertainment than anyone could watch."
Cons: "The two big complaints are the food which was quite pathetic for a 14 hour flight - half of a cold sandwich and one cookie!!! Really?? They need to fly their competition and see how it should be done! The biggest complaint of all is their slight of hand baggage charges. If they're going to partner with another airline, they need some communication and agreement about pricing and allowances. Even though we are United Club members and credit card holders, we were charged nearly $400 to bring our luggage home, after paying just $30., yes, thirty, on Air New Zealand to take two extra bags! United's own overseas policy allows two bags, but they charged us anyway on return because we came on an airline that only allows one even though we paid ANZ to bring extra. Extremely illogical."
Cons: "We were connecting to this flight after flying in from Rome. Initially we were scheduled for an 8:30pm flight, but after landing early asked if we could change to an earlier flight. They graciously bumped us up to a 7:30pm flight, which trimmed our 4-hour layover down to 3pm. Cut to 6:15pm...we find out that the flight is not delayed AN HOUR due to a "late inbound flight." Long story short, the 7:30pm flight ended up departed later than the 8:30pm flight we were originally scheduled on so we didn't get to LA until after we were originally supposed to!!"
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""
Pros: "Landing and leaving"
Cons: "I paid extra money for a better seat and it was crowded and uncomfortable. When I walked back there were plenty of more comfortable seats empty!!! I wasted $80!!!"
Cons: "Small plane, seated in very back row, unable to tilt seats back. no food no service."
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight."
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "Absolutely nothing"
Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."
Airlines flying from Kailua-Kona to Los Angeles have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kailua-Kona to Los Angeles
Masks required on board, masks provided on flights from Kailua-Kona to Los Angeles
Social distancing seating
Middle seats unavailable to book on flights from Kailua-Kona to Los Angeles
Testing for antibodies, testing for symptoms for flights from Kailua-Kona to Los Angeles
Waiving of change fees. Search flexible flights from Kailua-Kona to Los Angeles