Find Cheap Flights from Kuala Lumpur Intl to London Heathrow (KUL - LHR)

The food. The service

The dated hard products

Everything on time and smooth. Crew was attentive and friendly.

Plane was empty and yet they charged outrageously high price. Compared to the service, the flight isn't worth the price paid.

Services,food & welcomed on board.

I like the food and the service plus the entertainment on the Telvision

Nice food, wonderful entertainment.

Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.

Everything was very good

Comfort and friendly crew.

Electronic entertainment can be better.

Tempting fare for a long haul flight. Luckily they had new air craft 787 on this sector.

Bad food.

One leg of the flight was a dreamliner.

Food was the worst I have had in memory. Crew are also the worst I have experienced in memory.

Service Always late People are rude

The video did not work and there was no empathy from attendants.

Flown with Delta, AA, United and a lot of other carriers, but Etihad felt a little more special. Was a little skeptical never having flown them before but was pleasantly surprised. The service was just better, the seats were just better, the food was just better. Overall, everything was just a bit better than what I was accustomed to. I will be definitely recommending Etihad to F&F.

The food gets a little monotonous. We got served rice on 4/4 of our meals... lol. It;s better than not getting any food but it;s the only thing that was a little off.

Crew was nice

I

Lots of entertainment to choose from.

The legroom was the worst I've seen in a long time. I'm 6' tall and my knees hit the seat in front of me. Seats would also not recline. Crew was not particularly friendly or welcoming. Food was pretty mediocre. Both my partner and I had to ask for replacement headphones as the initial sets given were not working. My partner was on crutches and, though told she could get priority boarding, this was not followed up on by the crew and she had to deal with the normal jostling.

Good legroom, flight not full so room to spread out

We were forced to sit in the aircraft for 2 hours before takeoff without explanation. This is now standard airline/airport strategy to get people out of the way and out of the boarding areas when they are running behind. Unacceptable and should be resisted.

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options.

Small seating area, hard to sleep on a 13 hour flight

The apps gave a good guide on the check in and check out time

Clearer baggage policy. Be informed no of luggages based on the purchased price and not refered to the baggage policy of AA which is not used in my trains pacific flight

The handling of the layover in Dubai. Very appreciative! It was fantastic.

The flight was 15 hours from the US to Dubai, there is not much one can do to make a flight like that EXCELLENT, but the staff was more than accommodating, food was great, open bar and clean amenities. If the flight was not so long i would like this airline again!

The overall experience was great .. I felt the flight was smooth

The entertainment provided is just fine .. no variety of selection available

Good all-around service from boarding to landing!

No alcoholic beverages on the flight! RJ does not upgrade silver or gold frequent flyer card holders for free even if there are open business class seats. The only time a free upgrade is provided is if the economy class is over sold.

It was terrible

Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai

Attentive staff

The food plan could have been a little better. I was told they ran out of vegeterian food and then was given vegeterian food.

Ground staff was courteous and helpful.

I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks.

I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes.

The excellent service and the very attentive cabin crews.

Layovers

Food pathetic & bogus movies