Landed early, then had to wait an hour on an active runway.
Traveling from salt lake to Kalispell, flight was delayed.
Delayed for various reasons, but no other problems
Gate agents in Seattle were fabulous and extra observant. Thanks for doing a great job!
It was really full but that’s how it goes.
The comfort was excellent
Pros: "Clean safe comfortable plane seats. friendly staff."
Cons: "A small credit for miles as the Wifi didn’t work."
Pros: "The crew was great and very friendly."
Cons: "Great flight all around."
Pros: "The cabin crew was helpful and professional"
Cons: "Having better time performance . The first leg of my trip was so delayed that I almost missed my connection."
Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "Food really bad on both segments."
Pros: "Crew was kind and entertainment great when available"
Cons: "WiFi in all flights"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Pros: "We landed 45 minutes ahead of schedule."
Cons: "Boarding was rushed and we left the gate late."
Pros: "The crew were kind and courteous. The seat was comfortable."
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "On time flight courteous service"
Pros: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Cons: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Pros: "I do not fly and took my first flight in eight years on aDelta flight. They are partners with KLM. We were late leaving SFO due to traffic..no fault of there’s. I just missed my connecting flight and they have booked me to leave a day later. I was also given a room at Marriott. I appreciate their service and the entire crew from check in to landing. I am now a fan of Delta as well as KLM."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Cons: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!"
Cons: "window seat in back didn't have window"
Pros: "Delta strives for and delivers excellence. I am almost never disappointed. Keep it up!"
Cons: "You don't always get the best seat buddies! Oh well."
Pros: "The two Flight Attendants were very attentive, personable, and funny, and interacted well with the passengers."
Cons: "Nothing, everything was good."
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Friendly staff/ comfortable seating."
Pros: "Great service and gate facilities were the best anywhere"
Pros: "Staff are friendly"
Cons: "No leg room compared with JetBlue; few free snacks"
Pros: "Nice FA's"
Cons: "We landed early and spent 30 minutes waiting for a gate. Really?"
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Pros: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Cons: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Cons: "The small plane. It was cold the whole flight. The flight attendant woke me up right before landing just to make sure I had my seatbelt on. Why was that necessary? I'm not a child. Just because I was covered in my blanket he assumed I was using that to cover up that I took my seatbelt off. He also told me to put my purse on the floor which was odd to me because when I was on the flight Saturday Oct 10 from MSP to LSE the flight attendant never said anything."
The flights were running behind causing a missed connection. Otherwise good experience
Second leg of the flight was delayed - the copilot apparently injured his back as he left his hotel, and tried to continue with the flight but couldn't. That's not so bad... the issue is that AA had no backup plan. For such a large airport (Miami) you'd think AA would have a plan to cover such issues... but they didn't. So, we got held up for almost 3 hours while they looked for another copilot. Of course, when it's less than 3 hours, passengers get no compensation for AA's screwup. It's a terrible situation for passengers, but it's the crappy deal we have. On the other hand, the gate crew was great... they tried to keep us informed for the most part. My wife had to go up and ask a few times, but they were good about telling her the status honestly, which is greatly appreciated. They should have been more proactive about this, but at least they gave the info, so that's appreciated. Bottom line, that's the only real positive on this trip... hence the second star... the rest of the issues would have garnered a 1-star review.
Pros: "Excellent service."
Cons: "My bags were missing"
Pros: "Amazing crew. Departed and arrived on time."
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Cons: "God knows how long we sat in the plane on the tarmac. I fell asleep! Totally missed my tour at the Airplane boneyard as a consequence. Way to go AA. You truly suck!"
Cons: "Flight was late, so we were late for our connecting flight. We made it but our luggage didn’t. Now we are on vacation with non of our stuff. Also, it wouldn’t allow me to check in on line, so we were in one of the latest boarding groups."
Pros: "If I had to choose one, the smiling faces of the flight attendants."
Cons: "The way they handle luggage was awful. They made me check in my luggage (was not necessary) and they broke an expensive makeup item in my luggage."
Pros: "Flight left on time."
Cons: "No charging points at seat and armrest headphone jacks did not work."
Pros: "Was fast and efficient!"
Cons: "Honestly can't think of much. The price was right. I was able to get a window seat to and from on both connecting flights. Crew was pleasant. Take off times and landing times were on point."
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "They pulled out of the gate to have an “on time” departure only to make us sit on the runway for an hour. The flight attendants were incredibly rude to people asking questions."
Cons: "Offered us drinks... let us know what was going on .. answered questions. Basically, anything."
Pros: "Nice crew!"
Cons: "Flight delayed"
Pros: "Pilot had good sense of humor."
Cons: "Entertainment system in wife’s seat didn’t work"
Cons: "Our flight reservation was somehow cancelled and we had to go through a process getting rebooked on other departing flights that day. Only our second leg (Chicago to Seattle) was confirmed."
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Cons: "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
Pros: "Dinner and breakfast very good."
Cons: "Seating was random. I was place between 2 single travelers meanwhile other rows had only one person in them. Eventually I changed seats. But I should have been able to pick seats at check-in or been more spread out."
Cons: "As above, had to buy same day tickets for the entire flight."
Pros: "On time departure and early arrival"
Cons: "Cramped seats, no great snacks"
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Flight was on time."
Cons: "Awful, dirty, tiny plane with no amenities."
Pros: "Good movies"
Cons: "not enough food"
Pros: "They crew was extremely friendly. The prices were super cheap and everything ran extremely smooth."
Pros: "The Crew was friendley."
Cons: "Could not checkin on internet."
Pros: "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
Cons: "Nothing bad."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Cons: "This boarding by groups is inefficient."
Pros: "The plane was clean and the crew was ecxellent"
Cons: "Very skimpy on room in and around eat. Aisle very narrow."
Pros: "Was appropriately warned that British Airways was having computer problems"
Pros: "Flight on time. Crew were pleasant."
Cons: "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."
Cons: "Poor customer service"
Pros: "Except for comments under what I didn't like. AA experience was O.K."
Cons: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Cons: "My flight was cancelled and I never got an email notification so they made me fly to New York and the flight was delay. One of the ladies from New York was really rude to me."
Cons: "Neither of our bags made it to Jacksonville. We have an hour drive home and it is 10:15 PM and I am yet to be served by customer assistance because there is a line and only one person working the desk!"
Pros: "Courtesy turning off the lights during a night flight."
Cons: "Outdated aircraft. Newer models have an entertainment monitor and individualized charging stations on each seat."
Pros: "Same as above "loved everything" excellent flight!!!"
Cons: "Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free"
Pros: "This flight was comfortable and the crew was very nice"
Pros: "That we finally left"
Cons: "We were delayed for 3 hours with the smallest amount of communication about what was happening."
Pros: "I was very impressed with the ease of check in and the very professional staff. One woman in particular stands out, she went out of her way to make sure everyone was satisfied. She even remembered my name after meeting me only once, and the flight was fully booked. I really liked the monitors at every seat and the choices of free in flight movies."
Cons: "My only complaint is that American Airlines has the very uncomfortable seats."