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Pros: "Don’t go overboard"
Cons: "Cleaner"

Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."

Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"

Pros: "Crew Entertainment"
Cons: "Complement snacks"

Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."

Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."

Cons: "Excellent"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing"
Cons: "Everything"

Pros: "Delta is wonderful! Helpful and on time."

Cons: "First class almost always guarantees a much better experience!"

Cons: "Overall, a good short flight."

Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."

Cons: "Late boarding. Slow de-boarding."

Pros: "Crew was so friendly!"
Cons: "Food; movie choices"

Pros: "All was good"
Cons: "All was good"

Pros: "Delta in Orlando is awesome!"

Pros: "Typical Delta efficiency and comfort."

Pros: "On time departure and arrival"
Cons: "Paying for seats"

Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."

Cons: "Flight cancelled because of weather"

Pros: "Everything, smooth flight with an entertaining crew."
Cons: "NA"

Pros: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Cons: "Forced on later flight."

Pros: "Friendly service, comfortable seat, on time, no issues."

Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."

Cons: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."

Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"

Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."

Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"

Pros: "Quick boarding, clean plane, good entertainment system."
Cons: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"

Cons: "it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price."

Cons: "Delayed two hours"

Cons: "There was no gluten free snack option."

Pros: "N/A"
Cons: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."

Pros: "On time service &no damaged luggage!"
Cons: "Nothing"

Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"

Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"

Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."

Cons: "Weather delay"

Pros: "Great service and gate facilities were the best anywhere"

Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"

Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."

Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"

Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"

Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."

Pros: "Friendly, hard working flight crew"
Cons: "Flight delayed 2.5 hours. Not necessarily their fault, but they rarely communicated why or what to expect. Despite signing up for SMS notifications, I'd find out from Kayak more than I did from Delta."

Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"

Cons: "The small plane. It was cold the whole flight. The flight attendant woke me up right before landing just to make sure I had my seatbelt on. Why was that necessary? I'm not a child. Just because I was covered in my blanket he assumed I was using that to cover up that I took my seatbelt off. He also told me to put my purse on the floor which was odd to me because when I was on the flight Saturday Oct 10 from MSP to LSE the flight attendant never said anything."

Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."

Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."

Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."

Pros: "Nothing exceptional"

Pros: "We were on a new plane and each seat had power."
Cons: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."

Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."

Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."

Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."

Cons: "No wifi or chargers or seatback entertainment"

Pros: "The free cookies were very good and the service was great the flight was smooth and quick"

Pros: "Everything went smooth"

Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"

Cons: "Same as previous response."

Cons: "My flight was changed from Charlotte to Dallas-Orlando"

Pros: "When we finally got home."
Cons: "3 1/2 hour delay on tarmac for mechanical problem. Finally switched planes. Another 2 hours waiting to take off. They promised food but didn't provide. They almost forgot to reload everyone's luggage."

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."

Pros: "Terrible porque no pude viajar ayer"

Pros: "Crew was very nice ."

Pros: "excellent. on time. smooth flight & easy check in"

Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."

Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."

Pros: "Friendly crew, nice staff on the ground"
Cons: "Laggy wifi for "free entertainment ""

Pros: "On time"
Cons: "Nothing"

Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"

Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"

Cons: "Boarded an hour late"

Cons: "Lack of personal attention, customer service was horrible, and the in flight stewardess look at the two people to my right offered them drinks and kept walking did not even acknowledge me"

Pros: "Flight attendants were nice"
Cons: "First a terminal change , then a plane change. They kept asking over & over for volunteers to wait for another flight. Even after we finally boarded they announced again asking for volunteers to get off onto another flight. My flight was scheduled for 12:45 it took forever. Then we had a delay at Orlando but it was due to weather which is uncontrollable Terrible flight."

Pros: "I arrived at my destination"
Cons: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."

Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."

Cons: "Late flight and my suitcase still in Orlando (I'm in Lima)."

Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"

Pros: "Delayed for more than 2 hours. Nothing good to say. Only the crew and the capitain were nice"
Cons: "Delays. I hate delays. It is irresponsible and plays with people's time."

Pros: "Nothing"
Cons: "Co captain was late. Sat seat belted forever without moving"

Cons: "the flight had a two hour delay which put me into Orlando very late."

Cons: "The plane was old."

Cons: "I paid to check-in my suitecase....25 dollar's. No lunch or atleast a sandwich in flight. Just not worth 300."

Cons: "None"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing.. Entire experience was horrible for my 17 year old"
Cons: "Everything.. Will never use American Airlines again"

Pros: "I wasn't able to check in on my app which had me frustrated when I arrived at the airport. Upon speaking to the agent at the desk she gave me a complimentary upgrade to first class. Such great service, I was thoroughly pleased!"

Pros: "The interior of the plane was nice and refurbished. New seats and entertainment system."
Cons: "Up charges for seating, luggage and a $7.99 charge for current movies. The free entertainment options were limited. Also limited food (for a cost), so eat ahead of time if you aren't in first class."

Cons: "El vuelo se retrasa de nuevo y suben todos los pasajeros a un avion que esta mal de mantenimiento. Esperamos otras dos horas mientras nos cambiaban de avion. Brindan unos snacks que no alacazaban para todas las personas que viajaban. Por las circunstancias y que no habia comido nada desde el dia anterior me toco tomar una coca cola dietetica. De llegada a orlando las maletas se demoraron una hora mas en salir. Muy mal servicio"

Cons: "This agency is the worst. I paid for insurance and they scammed me. Never using it again."

Pros: "Can't say they messed up from the first flight"
Cons: "Never made this connection because of the previous flight."

Pros: "Standard flight"

Cons: "Flight delayed 2 1/2 hours."

Pros: "We loved everything. The check in was easy and the boarding was great. Personnel were all very pleasant and it seems they were having a rough. time with full planes and asking for passengers to check baggage. Everyone with AA was customer driven and professional."

Pros: "Uneventful nonstop between DCA and MCO. Flight attendants were professional."
Cons: "Boarding at DCA was a messy cattle call. Baggage claim at MCO is slow."

Pros: "Plane landed safely and they didn't lost our luggage."
Cons: "Purchased flight on British Airways but wound up on Americsn and Iberian. Poor coordination with partner airlines."