Pros: "Delayed almost 3 hours."
Cons: "Little delay is ok but not 3 hours."
Pros: "Great crew and smooth landing"
Cons: "Nothing all was well"
Pros: "Crew did a fantastic job"
Cons: "All was well"
Pros: "Good crew on this leg. While not always the case, they left the lights off for the entire flight and only had them dimly on when doing their final checks. It was also nice that everybody was handed water bottles that wanted one."
Cons: "Alaska Airlines doesn't have seatback screens and only limited beverage selections on these shuttle flights."
Pros: "Polite crew :)"
Cons: "Pretzels!!! Seriously, the Biscof cookies are not as good. Of course, I like salty :)"
Cons: "Better snacks premium members"
Cons: "Correct gate information. The Yakutat to Cordova (#61) flight was delayed, which caused me to rush to the departing gate (told C2). Arrived at gate C8. Retraced my steps and made it in time for the connecting flight. Thanks to the crew."
Pros: "It was on time, arrival and departure. Boarding procedure smooth"
Cons: "Flight attendant Lisa was always rude, there’s no entertainment and the sits are very uncomfortable"
Cons: "Please let us know to login to Alaska WiFi at the GATE please.. please.. because once inside cabin it’s too late to get set up for onboard entertainment."
Pros: "Crew was amazing / helpful and kind"
Pros: "Toni was amazing"
Cons: "Flight was delayed 8 hours"
Pros: "Very friendly staff. Very convenient layover switch at airport."
Cons: "Little personal space in seating. No video monitors— need to use own cellphone to view videos. Need to pre-order meals if you want them."
Pros: "Friendly staff. Snack service."
Pros: "Crew was kind, friendly and funny. Gogo inflight entertainment was great, and made the trip go by faster."
Cons: "It is a late night/early morning 5 1/2 hour flight. Seats are not as comfortable as some airlines I have flown on such as Delta and Canada Air. No coffee offered early morning before landing which would have been nice"
Cons: "They’re amazing crews"
Pros: "Even a short period of travel they are helpful and entertaining people"
Cons: "I just don’t like giving only a 1 pc of biscuit and a 1cup of soda or drinks for almost 6 hrs of travel. At least they must give a 1meal dinner or lunch and or breakfast"
Pros: "Good leg room Good coffee"
Cons: "No iPad to rent or on seat tv screen"
Pros: "Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific."
Cons: "It was a 5 hour delay, however, we deplaned after about 50 minutes."
Cons: "In Orlando there were no Alaska Airlines Agents until 1:30 in the afternoon. There was a very long line of customers by the time they got there. The kiosks would not print baggage tags, there was no one to drop your bags with. We waited 2 1/2 hours, having to sit on the floor because there are no chairs in the terminal. When we finally got on the plane I witnessed the miss handling of pets being loaded by the baggage handlers. They had 3 pet carriers on the cart. Two were set apart on the bottom with the third tipped diagonally in the the space between on top of the other 2. Then the picked up and plunked down on the belt. That animal would have had no water for the 5.5 hour flight as the dishes in the carrier were spilled over."
Pros: "Flight was efficient and smooth, attendants were all very kind, we arrived early, and my bags made it intact."
Cons: "I was shocked that there wasn't an in-flight meal, or at least more of a snack. It's a 7 hour flight from Chicago!"
Pros: "It was great we had a nice Tailwind that got us in 50 min early . Space in seating was more than adequit."
Cons: "Their wasn't anything I disliked."
Pros: "Staff was awesome"
Pros: "Had no food or entertainment"
Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"
Pros: "This flight is reliable and is staffed by very competent staff. Even in bad weather the flight goes. There is a sense of family and community on the flight as a lot of people know each other."
Cons: "If you were looking for a luxury for really good food even in first class this is not the place."
Pros: "Flight and ground crews were great and very helpful with elderly mother"
Pros: "Everything was awesone...the airline crew were helpful and approachable."
Cons: "There was nothing that I didn't like."
Pros: "Alaska Airlines is top notch on my pole! Always been Awesome and I have flown with them for the last 20 years!"
Pros: "Everything was great. Was on schedule, not a full fligh, no crying babies, and arrived early."
Pros: "Alaska airlines has got it together, probably the best airline company out there. Customer service, punctuality, comfort, baggage department are all top notch!!! I'm so glad they're in Philadelphia so I can come back to this tightly run ship after struggling with other airlines for years!!! My experience was AWESOME!!!!"
Pros: "All around high quality airline, very professional and friendly flight attendants"
Cons: "They need a better selection of snacks, and seats with built in monitors to watch tv instead of the hand held tablets available for rent. The tablets can also sit on the tray but it's not comfortable on my neck."
Pros: "Nice flight and crew."
Cons: "I got spoiled by the first flight with new plane and great crew, but no complaints really."
Pros: "the seats were much more comfortable and the fans worked. I had a way better flight."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Pros: "After a long delay the captain did his best to get us to Anchorage as quickly as possible. That was appreciated."
Cons: "We were delayed 2 hours due to the fact that the scheduled captain could not fly anymore due to hours. We had to wait to get another pilot. This caused some problems for some who had schedules to meet, and rides to be notified. The airline needs to see this possibility sooner so long waits are avoided as much as possible. The 737 was not as comfortable as the regional jet on our first leg of this trip."
Cons: "The flight was oversold by at least 12 people, so even though I paid almost $600 I almost didn't get on because they wouldn't give me a seat assignment."
Pros: "The service was great, everyone was very friendly!"
Cons: "The change from virgin airlines to Alaska was a bit confusing. I was told conflicting things and was not told that I would have to pic up my checked bag to re-check it. There needs to be more clear instructions on what someone needs to do if they are flying with both airlines."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Seats were comfortable but they need to recline or have foot rest. When I missed the flight your CS was excellent her name was Whitney and she was in Seattle.."
Cons: "Should not charge for WIFI service in the air"
Cons: "delays resulted in being on the plane four hours. Food consisted of cookies. Seated in back of plane where three flight attendants were chatting at the top of their lungs for the *entire* GODDAM flight. oh, it was a 10 pm - 12:10 AM flight. How considerate."
Pros: "From reservations to the actual flight and crew of the airline was great. I enjoy flying Alaska and recommend flying with them."
Pros: "• Quick to board plane and take off • Flight arrived sooner than expected • built in plugs so you can charge your computer or phone."
Cons: "They have a 20 minute policy for baggage claim. At the 19 minute mark they sent up about 20 bags and stoped. It took them another 30 minutes to start sending more bags. One of the airline attendants spelt a fruit package on the floor in front of me. The juice from the package got all over my bag below the seat in front of me, getting important military paperwork damaged and she didn't even apologize."
Pros: "It was a beautiful flight. Everyone was kind and accomodating."
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Pros: "Mostly smooth flight and good service."
Cons: "Didn't use provided entertainment service."
Cons: "My wife cleaned the seat headrest with a disinfectant wipe and it was very dirty."
Maybe because I finally got to New York many delays on the flight. Very disappointed that a survey wasn’t sent out on my my trip out to Milwaukee on August 5-6 debacle. Which flight stranded on tarmac 4 hours then couldn’t get a straight answer to book a flight to Milwaukee. Spent 4-5 hours trying to get flight to Milwaukee no sleep then to finally get a flight with only 2 hours of sleep . No answers why prey flight was canceled and no help at JFK GETTING LUGGAGE & REBOOKING FLIGHT. . This was just the tip of the fiasco!!!!!
Gate agents in Seattle were fabulous and extra observant. Thanks for doing a great job!
It was really full but that’s how it goes.
I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Cons: "Food really bad on both segments."
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Friendly staff/ comfortable seating."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Layovers at DFW should account for delays and terminal distances.
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
My flight was canceled twice
I liked the seat headrests!!
Service was bad,food is not full for a meal
Laura needs more training, the rudest flight attendant I’ve ever dealt with, flown hundreds of times.
Pros: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"
Cons: "Quality of food especially the main meal."
Pros: "Boarding was good"
Cons: "Seats are abhorring, No space for knees. Horrible food."
Pros: "I like when they dim the lights so I could sleep"
Cons: "Flight attendant was rude, I was too tired to deal with her attitude"
Pros: "Crew was nice and I was comfortable"
Cons: "Well on the way to Florida I had an entertainment screen that froze and in this flight the screen was blue needing maintenance so it was out of service too."
Pros: "Flight left on time."
Cons: "No charging points at seat and armrest headphone jacks did not work."
Pros: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Cons: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Great crew"
Cons: "We experienced flight delays, lots of turbulence, and my knees were pressed up against the seat in front of me the whole duration of the flight. They also overbooked the flight, so some people had to take a flight the following day."
Pros: "Crew was professional."
Cons: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."
Pros: "punctual and crew was very nice"
Cons: "old aircraft so each seat didn't have individual screens for entertainment"
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "This plane had more legroom than our international flight which was strange but at least it was better."
Cons: "See prior response"
Pros: "Flight was pleasant and all the crew members were courteous."
Cons: "It doesn't have anything to do with AA, but TSA processing at Orlando International is very slow."
Cons: "The flight crew was not helpful or friendly. It felt like the customers were an inconvenience for them."
Cons: "Late Dallas to tulsa"
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "Lots of food and drinks, nice crew and pretty good experience"
Cons: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."
Pros: "on time and it was comfortable"
Pros: "Left early, crew was friendly"
Cons: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Cons: "3h delay for maintenance, missed my connection, added 12 hours to my travel time."
Pros: "Old plane had bigger seats"
Cons: "Flight attendants were ok, plane was super old and made weird noises"
Pros: "Getting out of the plane! and the landing was very good."
Cons: "Bad service no entertainment besides a one very childish movie. My tray stayed with me the whole flight, I had almost to beg to take it and never s flight attendant seem happy, pleasant or even profissional. The landing by the pilots was amazing."
Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
Pros: "Great food and movie selection - awesome distraction from my usual flight anxiety."
Cons: "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
Pros: "Entertainment and crew were good"
Cons: "The seats reclined but when they did the bottom of the seat moved forward creating even less leg room. For a guy that is 6' tall it made it nearly impossible to sleep on the over night flight. The head rest also did not raise over my shoulder height which added to the lack of sleep"
Pros: "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"
Pros: "Good food-ample space"
Cons: "Tv didnt work for 3+ hours took 4 attendants to restart it."
Pros: "The free drink"
Cons: "We were delayed over 2 hours. Then even more delayed for not having a grounds crew."
Pros: "food could be better"
Cons: "The boarding was unorganized, the person calling for boarders had a heavy accent and hard to understand, many of us missed our group call. Boarders were positioned every where and it was hard breaking thru the crowd to get to the boarding area. A real cattle call. Inside, the plane is very confined environment. The wine was a nice touch but I don't drink. The food served was not the greatest."
Pros: "Same as above "loved everything" excellent flight!!!"
Pros: "Small seats, no consideration for disabled travelers. Pretzels suck. One 30 min tv show on 2.5 hour flight. No bathroom for handicap. Cheap airfare is the only reason I fly American. One attendant asked me, with attitude, if I was going to get off the plane...before realizing I can't physically walk. Her face turned white as a ghost when she realized what she had said and how she had said it."
Cons: "See above"
Great trip. Well organized and great crew
Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"
Pros: "The crew was helpful accommodating, the flight was smooth and it was just a very pleasant experience overall"
Cons: "Seats are REALLY small"
Pros: "Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather."
Cons: "The seat was the usual uncomfortable coach seat."
Pros: "fast flight"
Cons: "no crew to unload plane, ended up sitting on runway for 1 hour + at RDU, at 1:00 AM"
Pros: "The view."
Cons: "Landed early by a bit. Made to wait on runway 30 minutes before we could park at gate. Figure it out United - maybe if you worked with your airport partners better they’d help you the 1 or 2 times you’re actually early."
Cons: "Just a couple passengers slow to get suitcases in overhead slowed people down. Nothing United needed to fix. You all were great. Loved the flight attendants’s humor too."
Cons: "Not on time, flight got cancelled and they just rebooked to the next day with no support for overnight stay, rental, etc."
Cons: "Seats were super small, people kept bumping us, and so did the crew, without even say sorry"
Cons: "Delays and poor communication. Ended up on other airline and 14 hrs to get from Madison, WI to Baltimore, MD"
Pros: "Flight attendants were very nice."
Cons: "Every time I paused my movie, it was difficult to resume it. I couldn't watch the last half at all."
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Pros: "There is nothing positive to say."
Cons: "Plane was delayed by 8 hours. We boarded and unboarded the plane 3 times. Why didn't they just cancel the flight? I missed my connecting flight. No food or beverage service. Didn't even let us use the airplane bathroom after a long delay. I paid to check my luggage and they LOST it and sent it to the wrong airport."
Pros: "Everything was fine."
Cons: "Everything was fine."
Pros: "Half-hour flight, early to destination, which gave us plenty of time for our connecting flight."
Cons: "Why pay extra for baggage? This should be included in the ticket price -- which incidentally was not cheap!"
Cons: "I haven't made it there yet. Flight leaves 4PM Friday. Mechanical problems in Chicago so was put up in Hyatt and I am at the airport now waiting to fly out at 4PM today."
Pros: "I liked that we didn't crash into snowy mountains. I like that we landed."
Cons: "OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year."
Pros: "Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short."
Cons: "Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card."
Pros: "Gate agent handled impossible situation well"
Cons: "flight was canceled due to mechanical problems on two of the airplanes"
Cons: "Getting bk to anchorage @midnight instead of the origibal time of 2:00 due to not having a fuckin pilot in new orleans"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "I'll always contact kayak for my up coming flights"
Pros: "I took 4 different flights and all the crews seemed to all be moody."
Pros: "United delivered us to Anchorage so late that we missed the very last flight out of Anchorage to Homer. We had to pay for a hotel room and full price tickets to fly the very next morning. Because United delivered us to Anchorage so late, we had to spend so much money on the hotel and next day flights. Until this point I have always been happy with United but I don't think we can go with United anymore after this."
Pros: "Getting a seat in economy plus! (But I think that happened because I had trouble using the online seat booking process and couldn't get a seat assignment till I got to the gate for my Albany flight, probably the only seat available) also liked arriving early in Albany."
Cons: "Arriving at the end of terminal C and having to trek to the end of terminal B for my connecting flight. Supposedly a one hour window, but by the time I got off, and made that enormous trek, no time to get a meal. Going to Madison flights left from almost adjoining gates. Lovely!"
Pros: "The flight crew on this route is one of the best that ive ever had the pleasure to have been served by. The ladies were extremely helpful and were always out helping serve the people"
Cons: "The cost of the entertainment and that it didn't work all the way. Lost like the last two hours of the flight, not very good especially having to pay for it"
Pros: "They kept us well hydrated"
Cons: "How far I had to get to me next flight in Chicago"
Cons: "Missed it due to delays"
Pros: "stewards left me alonee to sleep"
Cons: "Over crowded back half of the plane... With the first 10 rows basically completely empty (only 8 people in the front 60 seats) That flight to anchorage arrived an hour early which is awesome, but we had to wait 45 min on the plane "for an empty gate" they said. There were at least 4 empty gates I could see from my window in the sand terminal we ended up deboarding at. Very frustrating"
Pros: "Customer service was excellent,very friendly."
Cons: "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."
Pros: "On time..nice staff"
Pros: "Tsa stopped all in my party for private screening to run us very late.."
Cons: "The baggage claim at San Luis obispo was not acceptable"
Pros: "Left on time and arrived on time. Flight attendant has a rock star!! Did her job above and beyond what I have seen in the past."
Cons: "United airlines crew said that the plane had on board computer problems and then the crew said they couldn't fly because they were timed out on hours and we sat for 3 hrs in the plane only to here that they cancelled the flight and I had to scramble to find another flight to get to my destination"
Pros: "Because of our incident in LV, This flight was out of Denver. The flight attendants were fantastic! The staff was very helpful, and was able to get seats together."
Cons: "They had issues with the wifi, so there was no entertainment."
Pros: "I liked the crew members"
Cons: "Weeichair service was late"
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off. The constant repeating of the Dish commercials while in dead air space is so annoying I will never consider Dish as a provider.! Please play more than one entertaining video than repeating the one about alligators (crocodiles?)."
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off."
Pros: "Smiles and service"
Cons: "Limited leg room"
Cons: "Unable to depart due to pilot wanting windows washed. Created significant delay. Had to rebook flight for next day. Additional cost as a result. I will seek a refund which was due to the delay."
Pros: "The price, fact it was a direct flight"
Cons: "Both flights had mechanical problems, causing delays, the wait for luggage back in New York, over25 minutes"
Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."