The best part is the direct flights to where I am going at decent prices. However, it comes at a cost.
Wow. Each trip I take, they seem to have sat in a meeting and asked themselves, how can I make the passengers more uncomfortable. Charge for baggage? Check. Charge for a dedicated seat to ensure you aren't stuck in the middle? Check. Remove the recline feature from all seats? Check. The thing that really killed me though was their "new and improved" seat trays. Instead of the already too small tray on other airlines, they have cut the tray literally in half. All it could possibly hold is a drink. No laptop, no book...Really, were the savings that great over the life of the plane that this was a good buy? The only plus is you have a reason why you weren't able to get any work done on a plane...
Airport staff were nice, friendly and very apologetic.
The flight was delayed 3 hours yet we were encouraged to arrive at our original time just in case the flight was moved up, which it wasn't, so it made for 5 long hours in the airport. Once on the plane the stewardess were less than friendly, at one point shhh'ing people.
Seating was comfortable and ticketing crew were very friendly!
Check-in process is cumbersome! No online boarding pass, the fact that you have to pay for Carry-on and pretty much any seat that you pick, brings the cost the on-par with others! Don't think I will fly frontier again.
The service was very poor. From the airport Frontier employees to the the flight attendants. There is an additional fee and charge for everything. My flight was delayed for 2 1/2 hours and upon boarding we still sat in the aircraft for an additional 45 min -1 hour wait! NEVER AGAIN.
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