Pros: "The crew was nice."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "The flight attendants were fantastic!"
Cons: "Really felt happy on time touch down nice journey with delta"
Cons: "Seats are too small"
Cons: "It was great fir a short flight. And they got me there early."
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Comfortable (only) because lots of empty seats."
Cons: "Late flight. Unacceptable"
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Nice suites though they feel a little cramped. Good for privacy"
Cons: "lounge in PEK was under renovation, temp lounge was not very nice"
Cons: "Seats are so small. Flight was delayed."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Cons: "Dutch sub titels on fims would be good"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "flight was canceled"
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Pros: "The airplane"
Cons: "Poor food"
Cons: "Told to drop down a class on arrival at gate."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Plane smelled a little funny. Flight was 30 minutes shorter than expected, but gate was occupied when we arrived. Staff was great.
Cons: "Same old tiny uncomfortable commuter jet."
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice."
Cons: "Seat should with choice."
Pros: "Service and flight was excellent"
Cons: "They were great"
Cons: "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "On time"
Cons: "Having to walk from concourse b to concourse e for my connecting flight in less than 15min before the doors were shut. Was literally in my seat for 5min and the door was shut. Most people (older or families) would have missed it. Shame on CLT or American Airlines"
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Cons: "Flight connections time was not enough for mam with infant.we missed the flight should better set up that kind of big airport"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Pros: "Snacks and Beverage"
Cons: "Everything was great."
Pros: "Always on time and always comfortable."
Pros: "On time. Good leg room."
Cons: "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."
Cons: "Old plane, no entertainment"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Cons: "Flight was delayed."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Cons: "The internet connection was terrible i was not able to see anything that was being offered"
Pros: "Very good no complaint at all"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Cons: "No Wi-Fi and no food"
Pros: "Very good service"
Cons: "We were delayed to no fault of the airline"
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Cons: "Aircraft, cabin crew"
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "Fast boarding."
Cons: "The flight was half empty and when I tried to move a row ahead of me (from economy to economy plus), the flight attendance rudely told me I had to move back to my seat since the economy plus seat was $70 more. However, a reasonable airline would upgrade their customers to first or economy plus to not only appease their customers but to fill some empty seats. Therefore, I had to spend the entirety of my redeye flights crammed next to someone while I was looking at an almost empty economy plus section. Also, we boarded earlier than expected but we spend an extra hour on the flight waiting to take off. I would not have minded boarding early if we had taken off early, but we took off an hour later."
Pros: "Boarding and flight went smoothly and on time. Too short for food or entertainment"
Pros: "The crew on the plane was nice and helpful."
Cons: "I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations."
Pros: "On time boarding, comfortable seating. The young man who was the sole flight attendant was excellent (attentive, competent, kind)."
Pros: "Everything was excellent! I even got upgraded to a window seat!"
Pros: "Apart from the poor attitude of the lady in Denver the rest went fine."
Pros: "Service was excellent"
Pros: "That I didn't have to walk to Fargo. I wasn't dragged off a plane."
Cons: "3 flights to Fargo were cancelled. I was told I would not get to Fargo until 32 hours after my original time I was suppose to land in Fargo. After spending a fair amount of time on the phone with customer service I was able to get me on a Flight to Minneapolis that did not arrive till 1:30am then had to take a rental car to drive 3.5 hours to make it to my destination. I was not compensated for any of this. My return flight from Fargo to St. Louis was also Delayed. Both from Fargo and from Chicago. I have never experienced such poor scheduling from an airline or as many delays or cancelled flights in just a few day period."
Pros: "Smooth and positive communication."
Pros: "Everything was smooth"
Pros: "Crew members were awesome and very attentive both at the airport and on board."
Cons: "Small plane"
Pros: "For the most part the ride was nice."
Cons: "Seats were so small"
Pros: "Because of a 10 minute fix, we had to wait an additional 40 minutes for paperwork. I missed my connecting flight because of this."
Cons: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
Cons: "united reliability and transperecency can b painful"
Pros: "Legroom was a bit tight."
Pros: "I'm always comfortable when riding UA. The staff is professional and helpful!"
Pros: "Lovely flight. Comfortable seating."
Pros: "Both flights left on time and arrived at least 20 minutes early. My bag arrived at the baggage claim ten minutes after I arrived, and all went very well. I'm grateful."
Cons: "All was perfect"
Pros: "Good communication and helpful."
Cons: "Massive delays on both flights out of O'Hare... No leg room...."
Cons: "Little more time between flights would be nice"
Cons: "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
Pros: "Was able to get on an earlier flight"
Pros: "Good service"
Cons: "Delay in air"
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Cons: "The delay. It was approximately a 2 hour delay getting to Arcata."
Pros: "we were 10 minutes early to the gate"
Cons: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
Pros: "Price was lowest for that date and itinerary."
Cons: "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Cons: "Late out of Stl. Missed flight out of Chicago"
Pros: "Flight was on time"
Cons: "I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch."
Pros: "On time. Quick boarding, very efficient."
Cons: "Stewardess was a little grumpy."
Cons: "Flight was more than an hour delayed"
Cons: "SERIOUSLY, no WiFi purchase option??!"
Pros: "The flight attendants were pretty nice and attentive. The captain was good at keeping the passengers updated."
Cons: "The 2 hour delay was not fun while we sat waiting on the airplane. I realize this is not the crew’s fault."
Pros: "Seats are always extremely uncomfortable"
Pros: "The crew was great. The flight was smooth and comfortable. I paid $25 extra for extra legroom and closer to the front... and an aisle seat. It was totally worth it."
Cons: "The flight was delayed 2 plus hours."
Pros: "Crew was good"
Cons: "2 1/2 hour delay cause of computer issues on the plane messed me up getting a vehicle I was buying out of state and couldn’t make kids basketball game"
Pros: "This is frontier airlines. They don’t get in a hurry, but they get the job done. Remember what you paid for."
Pros: "Started with the nickel and diming during check in. The app wouldn't take my card so I had get on the website. Apparently buying the ticket doesn't give you a seat, you have to pay extra for that. Taking more than a laptop bag or purse, that's extra. Right there, your low fare is shot to h#ll. Definitely check the hidden costs before booking. Then came a 5 hour delay of the flight, apparently the plane had mechanical issues at it's previous stop. Frontier provided $10 meal vouchers, which doesn't go far in an airport. Seats don't recline at all and you feel like you're in a cattle car. The seat back tray is about 6" and doesn't hold much. The combination of turbulence and a pilot yanking the plane around during landing brought out the air sick bags by several passengers around me. Then on the ground, he was racing around and taking turns like an Indy500 race car. I seriously thought he was going to do a handbrake turn into the parking spot. Frontier provided vouchers worth $100 per ticket for the flight, but only good for another Frontier flight. I don't think so..."
Cons: "Several hidden costs. Uncomfortable seats Rough landing"
Cons: "No soft drinks included with flight."
Pros: "Like low airfare."
Cons: "Don't like having to pay for every little thing, like carry-ons, sodas + snacks on trip, and seating. Feel nickel + dimed to death, negating savings."
Cons: "Flight was overbooked so they asked people to give up seats. Because of the overbooking, we were delayed in leaving by about 30 mins."
Pros: "Friendly crew members"
Cons: "No entertainment, everything available for purchase, small spaces under seat in front of you."
Pros: "On time, boarding was efficient. crews were good."
Cons: "No free stuff, not even water or magazine!"
Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"
Pros: "Organized and efficient boarding."
Cons: "Long line at check in as it is less expensive for checked bags than a carry on."
Pros: "Seats are very comfortable."
Cons: "I don't like that by checking in early, I ended up at the back of the plane. I understand you are trying to get people to buy seats but if they haven't by check in, they aren't going to. Early check in should get better seats, not the back of the plane. Our takeoff was delayed by 30 minutes with no explanation. we also had to wait 30 minutes for luggage, again, with no explanation. Others had to wait longer as they got to baggage claims before us."
Pros: "The initial fare seemed reasonable but they charge you for carry on as well as checked baggage big time."
Cons: "When we checked in for the return flight EVERY SEAT had a price tag, and the implicit threat was that your may not be seated together if you didn't pony up."
Pros: "Not much"
Cons: "seats tight hard"
Pros: "The seats weren't terribly uncomfortable"
Cons: "Paying for carry-on. That added $85 to my total cost. What a rip off. Are we not to travel with any sort of luggage now? How ridiculous. I am still angry by that. When you add that cost to the ticket price it was by far the most expensive and not even a cup of water was added as complimentary. Like I said, you won't catch me flying with this airline again. Frontier is blacklisted with Spirit airlines. You only get one chance in this business."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "The actual flight is fine. The leg is just about 60 mins and the price of the fare is the most attractive portion. For $50 RT, there is not much to expect when you fly a discount carrier. What made the trip a bad experience was the return flight, where two consecutive flights were cancelled with no clear explanation to the reason (definitely not weather related). To reach my destination in time, a separate one-way ticket had to be purchased at an alternative near by airport. Frontier is certainly a low cost carrier, but not very reliable to Reach your destination"
Pros: "nothing, we got text messages, rarely was there any personnel at the gate."
Pros: "Affordable On time"
Cons: "small spaces although bigger than Spirit"
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Cons: "I don't like that you have to pay for seats and bags. I think the least that the airlines can do is free sodas and a simple snack, like the other airlines do."
Pros: "The plane left on time and we arrived in Denver ahead of schedule."
Cons: "We arrived in Denver ahead of schedule and then sat on the tarmac for 50 minutes before de-boarding. There was a $30 charge for a checked bag. You had to pay for any snacks. There was no entertainment."
Cons: "Fronteir created new seats that do not recline, are quite thin and small tray tables that don't lock. The consequence is that the man next to me couldn't lean back enough, so slumped onto me most of the flight. A one year old behind me constantly pulled up and down the unmatchable tray table and kicked my thin chair -- so I felt every little tiny foot. The stewardess refused to give us water when our row asked and they forgot to call boarding zone 2 when boarding so it was a mess. I would say Frontier was a terrible airline. Their discounted prices are a farce as they charge for a seat and carry-on luggage, so I may as well have paid for a regular fare from a more comfortable airline."
Cons: "The flight delays the near miss on the runway had to do an evasive manever...lost luggage no clothes for wife had to purchase new clothes .....totally I don't know"
Pros: "Frontier staff tried their best to keep people in good spirits..."
Cons: "2 hour delay, I was freezing cold on the plane and the attendant said that they didn't have blankets. They pushed the alcohol sales and we were not even offered a bag of peanuts."
Pros: "the crew made the best of a miserable corporate policy; the baggage arrived - 45 minutes after landing."
Cons: "2.0 hours late boarding; boarded 2x; lousy information; surly condescending station manager; insane baggage counter hours; no connection information in flight despite airline full responsibility for everyone on the plane being behind schedule.; connecting flight still at gate when 10 people tried to board and were not given access until a near riot occurred; no one seemed care at all. A woman with 5 week old child, a senior citizen with a cane, a woman recovering form surgery all RAN from gate to the other (about 1/2 miles) only to be told they were too late, the terminal door was closed. Only after pounding on the door, cajoling the customer service people 10 feet away and telling 50 others waiting in the service area did the door open!"
Cons: "We experienced an unannounced, significant delay in boarding and departure."
Pros: "Plane was clean. Seats were very comfortable l, but not much leg room"
Cons: "They charge for for everything on this flight. Checking in - it cost $35 to check your bag in - $40 of you want to board with it! I do all the work and I have to pay more? Then to pick a seat - any seat - it is another $5 - $25. I understand that for premium seating (ext, etc) but any seat? Finally - drinks and snacks - that costs money too. While the fare looks cheap - beware of all the add ons. At a minimum, you have an additional $70 to $100 to the price of the ticket This does not turn out to be a cheaper price....beware."
Pros: "The seats were comfortable...the air conditioning cool when loading and during flight."
Cons: "There was not a gracious word spoken about the inconvenience of the 2 hour delay. I have flown many other airlines and this was appalling. Not a thank you for flying with Frontier either. Probably will not choose this airline ever again."
Pros: "Worse than Southwest Airlines. Uncomfortable."
Cons: "Uncomfortable seats and crew didn't smile much."
Pros: "The rates were less expensive so I guess you get what you pay for, but at the gate bag check was 40 per bag, I was expecting more in the realm of 25. (Yes I know I should have checked online) then we get to the gate and the fight was over booked and delayed. When we tried to communicate with the staff about questions pertaining to connecting flights they seemed unable/ unwilling to help. Overall not worth the discounted rate."
Cons: "I really think the baggage fee is way over the top. And perhaps a little customer service training for your people"
Pros: "I like thevery timely boarding and my flight itself was good."
Cons: "Didn't like that I had to to put for coffee heck that I had to pay $40 for a carry-on. The tickets for that flight when I bought it was only a few dollars cheaper than delta. Of I wouldve known they charged for everything I would have went with another flight. Despite the extra fee it was ok"
Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."
Pros: "There was a gate issue in PHX, but they found another gate and we still arrived on time."
Cons: "I do not like random seat assignment. I was not aware of this until check-in."
Cons: "My luggage was misplaced on the plane and I waited for an hour for it and it went to the wrong section. I paid two dollars for a soda. St. Louis frontier desk is not open from 930-3pm which is crazy ridiculous. Also your plans are extremely uncomfortable and have become just like military planes. $30 for a carry on is excessive and $25 for a checked back? Absolutely not. I will not fly frontier again."
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Pros: "Efficient and quick. Got us in 30 minutes early"
Cons: "Small tray tables"
Pros: "Like that fact of none stopped"
Cons: "I didn't like the fact that everything needed a credit card"
Pros: "On time unlike all the other airlines and very reasonably priced."
Cons: "I'm very tall with long legs. So I was a little cramped but, for the price I made dew. Frontier's price was a fourth or less than the other airlines with a staight flight nonstop."
Cons: "It costs to carry on a bag on Frontier. When booking the flight we were looking for a reasonable price which we found with frontier, not reading the fine print they charged us for carry on bags. We ended up checking bags which cost us another $140. Along with this frustration, the seats are horribly uncomfortable and the amount of leg room is ridiculous. I understand maximizing out seats but this was way over the top. I will not be flying Frontier again"
Pros: "The only positive experience was their flight attendants - they were funny and entertaining"
Cons: "Ridiculous- I had no idea that Frontier was one of these airlines that hook you with a cheap flight price then charge you for Absolutely Everything else! $40 to check a bag, $2 for a soft drink, $9 to pick a seat in the back of the plane! Completely misled and uninformed! Never again!"
Pros: "I felt safe throughout the whole trip; the landing was on if the smoothest landings I've felt ever. Frontier is the only airline I have taken."
Pros: "The crew was kind and helpful. We got a very good price on our tickets."
Cons: "The seats were not very comfortable, and they did not recline. The tray tables were super miniature. The lady next to me knocked her cup of ice off of the tray twice because it was so small. Two of the three reading lights did not work in my row, and we had had the same problem on the first leg of our flight too."
Cons: "Baggage did not arrive due to weight limitations which in my opinion is due to too many seats crammed onto the plane. My 89/91 year old parents first class seats were possibly a few inches wider and still 3 seats across...that's a rip off. No TSA - pre check. Limited staff for check in with long lines. Also, only 2 check-in kiosks with only one working and no assistant to help speed along the process. I witnessed one man who spent approximately ten minutes trying to print his boarding pass. Cheap tickets which result in getting what you pay for."
Cons: "The flight may be inexpensive, but the add on costs to book a seat and carry on a bag were ridiculous. Also, I didn't like that there wasn't a complimentary food or drink item. The line to check my bag was also extremely long and slow and they should have had more staff working."
Cons: "Overall great experience. Thank you."
Pros: "My flight was easy"
Cons: "One of the flight attendants astutely noticed that my girlfriend and I were not sitting together and asked other passengers to switch, which they did willing."
Cons: "Seats need more leg room or better cushion"
Pros: "Cheap overall price, no frill airline"
Cons: "Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in."
Pros: "Well, I had to stuff everything in my purse into my backpack to avoid paying a $50 luggage fee. In the process I lost my cell phone. Also got in too late to use MARTA to get home, so had to cab it. Whatever I saved by booking this excruciatingly long (but cheap) flight was lost in the details of no cell phone and no option to use public transit. But really, it's not Spirit's fault. I'm just telling you cuz you asked."
Pros: "Spirit has the worst planes super uncomfortable really long flight and it was not easy to get to go to the restroom also the flight attendants are very chatty and rude they didn't seem to happy to be there overall the worst part was paying for a carry on and then not having anywhere to put it."
Cons: "Everything was bad the bathroom was disgusting"
Pros: "The crew were nice the flight was relaxing"
Pros: "Here's the thing... With Spirit you know what you're getting. It has the least leg-room of any airline in North America and virtually no services. If you're bringing a bag of any kind you may be better off traveling with a competing airline. There won't be complimentary snacks or beverages and there won't be in flight entertainment. Make sure you bring your own, and be sure you know how long you can be comfortable on a flight that feels more like a long distance bus than an airline. That said, if you can get away with what you can carry in a small backpack and you aren't bothered by the possibility of cancellations or delays then nothing beats the price of a Spirit flight. The flight attendants and other staff are consistently friendly and helpful, and improvements have been made in their on-time record. Spirit is low cost, low frills. You get what you pay for, and if all you're paying for is transportation this is a good option."
Pros: "New plane, nice crew."
Cons: "Seats were super uncomfortable, no entertainment, you have to pay for soda, water, or juice."
Pros: "Good for the price of the round-trip ticket."
Cons: "The cost of the carry-on is more then the check-in for baggage. The Ticket Service Agent at Myrtle Beach Airport - John Griffith was very rude and had an attitude. We didn't know we were standing in the wrong line, he didn't want to accept our baggage. Was going to take the 2 others who had came after us, but the lady had said to take us first. Then he told me not to give him an attitude. When he gave us a really dirty look about it. He acted like he didn't want to be there and we were bothering him, he was very irritated. I have never in my years of flying, had anyone every do that to me. I give his service a "F", he failed to meet all of his requirements: professionalism, respect, misreprensenting Myrtle Beach, Spirit Airlines and his duties of his job. He needs to be retrained or find another job!!"
Cons: "I had my flight from Detroit to Houston scheduled for Sunday around 7 am arriving to Houston at 9 am. They sent me a message on Saturday at 9 pm stating that my itinerary had change and now I was going to leave from Detroit at 3 pm arriving to Minneapolis at 5 PM and needed to wait in Minneapolis 5 hours to leave to Houston around 10 PM and arriving almost at 1 am on Monday! Total waste of time. Also on the way back I had a carry on bag that supposedly was too big and I needed to pay 57 USD extra. They advertise it as a low fare airline but then with all the added charges they have it is almost as if you were flying with a better quality airline"
Pros: "Quick flight, inexpensive/affordable"
Cons: "Rough takeoff and landing. I said a prayer upon landing- didn't think we would make it. The wings were going up and down on either side even as we landed. We were safe, but I was nervous for my flight home."
Cons: "By 10am my 6pm flight was delayed 3 hours. Part of the reason I booked this flight is that it would get me to Detroit before 9pm. The delay put the flight departing at 9pm. I had to book a flight with a different airline in order to get in town on time. How you can have a 3 hour delay 8 hours before a flight is supposed to leave is absolutely ridiculous."
Pros: "There was nothing to like."
Cons: "They delayed our flight twice, then ultimately cancelled the flight. Problem is, we drove 9 hours from Salt Lake City to Denver in order to get these cheap flights. We were headed to visit family and had things scheduled for the next day, including tickets to a baseball game. They told us we had to wait 24 hours for their next flight out, and by this point we weren't sure that flight wouldn't be cancelled as well. They said it was due to "weather" and "air traffic congestion", yet literally every other airline still flew their planes out of Denver that night. It basically translates into: "Here at Spirit we're the lowest on the totem pole." and better yet their customer service was so horrible they could not care less about their customers. We then read thousands of negative reviews about this airline and their frequent cancellations, horrible customer service, etc. and wondered how in the world we allowed ourselves to book tickets with this world-class organization. So now we're stuck in Denver with nowhere to stay. We ended up feeling more comfortable booking tickets with a legitimate airliner for the following morning, and had to get a hotel for the night. Then since we arrived to our destination at a different time than planned our family was no longer able to pick us up and we had to spend $70 on a cab. In the long run it ended up costing us a few hundred more dollars to get to our destination so that we could still do the things we'd had planned. Oh also, they didn't even call us or anything about the cancellation. One of us just happened to check our email and we noticed the flight cancellation. So that's great. And the cherry on top was when we called to get a bloody refund they shorted us $20. So my $20 is now floating around in Spirit cyberspace along with my dignity and sanity. If I could give these guys less than one star I would."
Pros: "Enough storage space on board for the carry on bin."
Cons: "Unfortunately, Spirit Airlines has demonstrated a very high level of unprofessionalism delaying its passengers, not only for this flight but for the past few months, which seems from the news, and it has become a trend in their behavior. I am a graduate from Eastern Michigan University College of Aviation, and I am ashamed to say how some companies have become a disgrace because of the conduct that they are setting in the industry by portraying this behavior. Very poor. Nothing is more valuable than time that gets wasted without reasonable cause. I remember a great quote once when I worked in the auto industry that says " It is easy to loose a customer, but its ten times harder if not impossible to win that customer back.""
Pros: "Landing safely."
Cons: "I booked a flight for Friday night red-eye just for it to be delayed by 2 hours & eventually canceled. Due to this cancellation I missed my brothers graduation ceremony that was scheduled for the next day. When I first called they told me the next available flight was in three days. I spoke to someone else who then told me 24 hours was the earliest flight. I took that with no type of credit offered for my major inconvenience. The re-scheduled flight was also delayed by 2.5 hours the following day. Needless to say, I will NEVER be flying spirit again."
Cons: "Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this"
Cons: "I had to pay more to check my luggage than I did for my ticket. I've never been in a flight where I had to pay for my Cary on. $59...not even like a standard $25 for 1 check luggage. The. I had to pay another $59 for my checked luggage. Also standard weight is 50 lbs. my suitcase was 54. I could've move things around however spirits weight was 40 lbs. so I got to pay $55 for over weight. I am so distraught because I was excited to check out Spirit but knowing what is standard for other airlines at no point did I receive any information on any of these charges previous. I also had to weight in line for 40 mins. Have never been to a gate that stopped accepting luggage 45 mins. Prior. And I would've checked 45 mins. Prior had they only had 2 people checking in and on em dealing with a patron for 15 mins. Before finally get another person to start checking people in. The flight was so cold that my face was freezing and I think I'll stop there. My disappointment is at an all time low. Only bonus was being switch to a new flight that left 30 minutes later. Also your app doesn't work properly. When it asks me to pick how I rate... there are no words that show up when the pop up with five choices pops up."
Cons: "I was told I could not be issued a boarding pass because it was too close to takeoff. I then purchased an outrageously priced one way ticket to get home on another airline. Before taking off on that flight, I received an email saying that my original flight was delayed 2+ hours, even though I had checked the status of that flight up until I walked up to get my boarding pass. This email was sent to me 5 minutes before the delayed flight was scheduled to take off. Spirit said that they could not help me at all and the issue ended up costing me $370. I will not be flying with Spirit ever again."
Pros: "NOTHING. IT NEVER HAPPENED!"
Cons: "The flight was cancelled on short notice and I lost a lot of money in addition to the cost of this trip."
Cons: "I had to cancel my flight because my uncle went into hospice and is actively dying. I was not able to get a refund my ticket or use it as a credit. i think that is deplorable"
Cons: "I didn't realize the bag that I used as a carry on 2 1/2 years ago was now "too big" and I had to pay $57.00 each way - (to and from destination). I was told by another passenger that it was only spirit who does this. Thus making the "cheaper" airfare - NOT cheaper. Also - NO free beverage or snack. Must pay for those as well. My experience will make me totally rethink about using spirit airlines next time I travel."
Pros: "Getting on the plane was fast. The staff was also nice."
Cons: "There were three extremely wasted people on the plane. They were still served and were disruptive the entire flight. Many people asked them politely to keep their comments to themselves, but with no luck. Never once did a steward help us. The entire two and a half hour flight was spent listening to them belt out obscenities and racist remarks."
Cons: "Flight delayed for "maintenance" for two hours and they told us numerous times how critical it was that the staff make it to Detroit on time so we needed to board quickly."
Pros: "The only thing I liked was getting off that plane."
Cons: "Flight was delayed for THREE hours. They sat me in the very back row by the wall, where there's no window. I was literally sitting in the corner. The flight attendant was a funny gay guy who spent more time flirting with a passenger on the plane than anything else. He made it apparent he didn't wanna be bothered by anyone else. The flight was extremely turbulent the entire way. Which made it hard to even nap after boarding 3 hours late. I couldn't look out a window...I couldn't nap...I couldn't read because of the turbulence...literally the only thing I could do was stare at the seat in front of me for 2+ hours. They didn't even offer complimentary snacks or beverages, we had to pay to eat or drink. SHITTY AND UNCOMFORTABLE! But at least nobody dragged me off the plane, so that's a plus."
Pros: "The staff was very polite knowledgeable and always smiled and some joked with made the flight a pleasure."
Cons: "I didn't know that the bag check was 40 pounds most are 50. I booked though a 2nd party and was not informed about having to pick a seat and the you had to pay for a carry on. They do not tell you about this be for you check out and also if you booking for 2 you may not be together on the flight unless you. pay before hand and then pick your seat. Also when looking for a phone umber on the web site and you hit contact us it sends you to the help and doesn't not show a phone number to talk to a person. The flight was good. I don't think that you should have to pay extra to make sure you are next to your family when traveling"
Pros: "I booked this flight late but paid through the nose. A long lay over When i asked where the sound tunnel was at the Detroit airport, Spirit employees said I couldn't go there WRONG! I went and it was fine. This is one airline you do not want to book last minute because they charge you top dollar and then it's a middle row seat, ($20 to chhose your own seat) NOTHING is complimentary, snacks, drinks or even water. Employees ill informed and not helpful but they smile right at you while their saying it."
Cons: "I traveled with my daughter her husband and my grandson. We loaded a recently purchased holdup stroller at the entry door with a cup holder and when we got it in Detroit (which was better than their arrival in Tampa as the stroller did NOT arrive until later that night as it was lost somehow) it was missing. My daughter went to the lost luggage service counter and asked if they could find it, and was told that WE should have known to remove it and if they wanted to purchase it and send the receipt they would reimburse. No one informed us of removing it at the door, we were told to board and leave it. Replacing only the cupholder will be extremely difficult. So this made me very disappointed as a customer."
Pros: "absolutely nothing"
Cons: "Spirit is the worst airline in the world. I've never been so dissatisfied with service - except for the last time I flew spirit. The flight was delayed from 10:20 to 11:45. I had checked in the previous day - and printed by boarding pass - so I arrived at the ticketing counter at 10:20 - seeing as how the flight was delayed till 11:45. They refused to take my bag, which I had paid for - and refused to refund me for the USD 45 I paid for checked baggage. The woman at ticketing was stone faced and so cold. She was downright awful to the other woman ahead of me in line. I had my daughter come back and pick up my bag so that I could board the flight - as the ticketing agent said that I could board, just not my bag. The flight didn't end up taking off until 12:15 PM. It was a nightmare. It's ridiculous that the seats don't recline. I suppose you get what you pay for... but the level that Spirit takes it to is just insulting. I told my daughter I will never fly again if I have to fly Spirit."
Pros: "Lower prices than most."
Cons: "I lost my debit card. I called and left message where I was suppose to and never contacted back. I used my card on the plane to purchase M&M's so it was on there."
Pros: "They show the cheapest price advertised then when you try to check in they will charge you 55 for carry on bags, regular suitcases, your seat! And they charge $3 for water in airplane! Ridiculous! The seats in the plane don't decline either"
Cons: "Read above"
Cons: "We checked in at the kiosk and then got in the baggage drop line and it was an hour long. Fortunately we were two hours ahead of schedule so we made our flight no problem. The poor couple in front of us missed their flight and was told that it was their fault by the front desk. The front desk person said that they had called for their flight and they should've responded. I can tell you that no one ever mentioned any flight. It wasn't like the line was to check in, it was only to drop the bags and it took forever. Very poor service and I feel so sorry for the people that we're headed to Texas and Missed their 7 o'clock flight. I find it also misadvertisement that we paid $49 for the flight one way and then had to pay $55 for the carry-on. Really the flight was for $104. Next time I will check for all and any options instead of Spirit and be willing to pay more money To go with another airline."
Pros: "Since minute one my husband and I felt the Racism. He aproched to the bording counter little after Carla (Afro-American lady) announced the cost of extra bags per customer. Just to confirm we understand clearly. Long story short, we paid $65.00 for an extra tiny hand bag, wait for our zone got called, watching people waliking into the bording check counter with more than one personal bag and HER sawing it and NOT saying absolutely NOTHING about it and letting them walked in without any inconvenience. Noticing that, our zone got called, walked into the line, my husband mentioned her about what he saw on others, SHE did NOTHING else beside ignored him."
Cons: "After years of hearing negative things about Spirit, I never could relate because my experiences had always been great. However, this last experience was the worst. I was on a 7 day cruise through Carnival that got delayed an entire day with docking to return home, due to heavy fog, and Spirit was not understanding nor did they accommodate me, and made me purchase a one-way flight back home after I had already purchased a round trip flight. The one-way flight was more than my round trip. This was a huge inconvenience. Other airlines honored the boats delay and let their customers fly back home with no extra charge."
Cons: "-- Many hidden charges, e.g,, carry -on bag (it is more expensive than a check in luggage), seat selection fee, check in charge at airport, drink, -- No any newspaper /magazines provided. You'd best to tell passengers beforehand “bring something to read to kill your time”. -- when asking a user to select an item in your website, it is stated “do you want to save? Yes / NO.” It sounds bad. Everyone wants to save, but not everyone want to get that item."
Pros: "Made it home in one piece"
Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."
Cons: "The first time I flew on Sprit I had a bad experience but I thought it was a one time thing so I gave them another chance. Even with the charges for EVERYTHING! WATER, SODA, CARRY ON... but my experiences this trip were even WORSE! My connecting flight to Vegas (through Minneapolis) was delayed 2 hours then another hour once we boarded. They offered us free WATER. My trip back to Atlanta (through Detroit) was delayed at least 3 hours (still sitting at the airport). They do not update you in the terminal. They do not offer any apologies, comps, or alternatives even though the website says you can choose another flight if your travel plans cannot be changed. DO YOURSELF A FAVOR AND PAY EXTRA MONEY TO FLY ON A REAL AIRLINE!!!"
Pros: "Liked the price and had no real problems"
Cons: "Small seats slightly uncomfortable for husband."
Cons: "I did a check in to my luggage it was just one an hour before boarding and i paid 50$ for my bag and they lost it and when i went to thier representative she told me she cant find and when i asked her when will they get back to me she was like as soon as they find it without any specification about the time or any thing and she gave me a permission for a voucher with 25$ to use it in my next trip with them!! Again!!! Really !! If i will travel with again!!! It is a horrible airline i will never travel with them again ever."
Cons: "I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad."
Cons: "Deceiving airline. Every move was a motive to suck money out of you. The counter agents were blatant shamelessly rude even to handicapped people. I love kayak I don't think kayak should be associated with such kind of disgusting behavior and conduct!"
Pros: "The Pilot got us home safe and sound and quick..That was important"
Cons: "Now for the my feed back, Spirit airlines yes offers the best rate on some of your flights because both of your inbound and outbound flights were FULL so I would say 60% of your customers were happy, but not to offer your passengers a cup of water is crazy. You make lite of some of the things you do because of your low cost. but its about customer service. Seats don't recline? Why so that you can get more passengers on a plane, no entertainment, and half of a tray table. It sounds like its all about the money on your end of the business not about the customers.. Really its ridicules the cost for EVERYTHING! boarding pass, cut in line, seats that don't recline, oh and carry on bags.. I just think as a BIG CORPORATION you could do better for your customers. So hopefully you will take some of these things into consideration. I think about how your passengers feel. Top it all off had to wait exactly ONE HOUR TO RETRIEVE YOUR BAGS..."
Pros: "The flight crew on the plane were very professional."
Cons: "The flight was delayed 5+ hours. The staff in the gate at the Atlanta airport were not trained well in how to handle situations like this. It took a very angry, frustrated group of customers venting to get them to try to get better updates than just reciting the time delay. We were to have left at 5:35, essentially dinner time. They didn't offer food vouchers or coffee/water, nothing until their PAYING CUSTOMERS became irate at the lack of information. After 3+ hours, they finally had people wait in line and they handed out 14.00 food vouchers, which was a pathetic response to the issue."
Cons: "The $30 up charge and no cash policy was obnoxious and exceptionally inconvenient. It cost me $47 to check 1 bag. I had to put money on a pay card. The pay card itself cost $5 which caused me to have to out $60 on the card to cover the cost of 1 bag. On top of that, the machine took my money only to tell me that it was out of cards. It turned into a bit of a wild goose chase. The people at the spirit counter took care of it but ended up giving me a blank card after it was all said and done and lost out of my $8 in change."
Pros: "There was a Hispanic gentlemen who told jokes over the intercom and was very nice to passengers"
Cons: "In general, the flight crew seemed jittery, restless, chattery. They seemed unaware that it was an early morning flight, and passengers might be trying to sleep. The lights were turned on halfway through the flight, which seemed inappropriate for those who wanted a quiet morning to sleep. I was in the last seat in the back, and the flight crew would keep shifting around their own luggage in a disruptive way, chatting at a higher volume than appropriate for sleeping passengers. And collecting trash every five minutes seems a bit much. Overall, the experience was the worst flight experience I ever had."
Cons: "That you charge for seat selection. There is charge for everything. I'm surprised you don't charge for people to use the bathrooms."
Pros: "I like getting out of the airport and vowing to never fly Spirit again."
Cons: "Spirit's computer system had an "error" which marked me as a security risk. I had to go through intensive security screening TWICE. I was given a hand written ticket that was not honored at the gate stating their computer error has blocked me from flying. With this status I was unable to take my flight or rebook one. Luckily I got a full refund. Definately not worth the hassle and airport drama I will NEVER fly this airline again. I feel sorry for their employees who have to deal with such a shitty system."
Cons: "I don't like how Spirit Airlines like to penny pinch every customer until your "great deal" on your ticket goes from a good deal to at par with other major airlines and sometimes a bad deal compared to major carriers. Spirit charges you for everything, including water. They don't offer any free snacks, even on lengthy cross country flights. They charge you for all carry on and checked bags. Checked bags will be considered overweight if it's over 40 pounds which is 10 pounds less than most airlines."
Cons: "First of all, I was never informed of the exorbitant fees for having a bag. I've been flying since I was literally in diapers, and have NEVER heard of paying for a carry -on. Especially something ridiculous like $55. I did not have the money at check in, and the people operating the kiosks were miserable, mopey, unhelpful drones. I ultimately had to call a friend and ask for money to be wired for this unexpected gauge. I was lucky to have gotten there so early- I have never spent so much time in an airport Pre-security. It's disgusting to have a business model based on such deceit- lure customers in with a cheaper flight price, only to stick them with pricey fees for virtually EVERYTHING once they get to the airport. Sleazy business at best. Once on the flight, there was so little legroom I could hardly sit up straight without my knees pushing into the seat in front of me. I felt bad for the attendants reading off scripted bland jokes on the intercom. Needless to say, I will NEVER be flying Spirit again, and will be advising all of my friends similarly."