Find Cheap Flights from Lambert-St Louis to Chicago (STL - CHI)

The view from the flight was lovely! And the flight was very smooth.

Same as above

The attendant at the boarding counter was very helpful.

As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person.

Rain delayed our take off but most of the time was made up. No complaints!

Forced to check our carry on suitcase even though there was plenty of room above the seats.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Excellent customer service, from check in to collecting my carry on luggage. Extremely nice pilots and a smooth ride.

Easy check in, helpful crew members.

The approach to landing was so bumpy on both flights were so bad, I was so tense as the aircraft wavered, that I'll need to see a chiropractor when I return home. We wondered how many hours the pilot actually had logged in- My husband felt so badly that he cancelled my flight & booked a flight on Another airline so the return flight wouldn't further hurt my neck & back.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Excellent customer service, from check in to collecting my carry on luggage. Extremely nice pilots and a smooth ride.

Absolutely nothing. Horrible airline and service.

See above

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.