We had the bulkhead seats in back of the first class section and there was a rigid plastic barrier which made it very hard to get in and out of our seats. We paid extra for the bulkhead and got neither extra room nor he's getting up. We were very disappointed.
Flight was good. The food I preordered was not great. The sandwich bread was a little hard, the cheese was wet on half and dry on the other half. There was a lot of condensation inside the package. Other than that it was great.
Much better than flight from Portland to St Louis, as it was smaller and not confusing.
No screen to see where we were at and no tv.
They lost my bag and 24 hours later have yet to find it
Long delay, no gate agent at deplaning waited 15 mins at the gate. Baggage claim was wrong carousel and over 20 mins after arrival
Flight delayed Didn’t send second leg of trip itemerary First class was fair, but not great.
Nice to get moved from a middle seat to an aisle seat upon request, but why wasn’t I put in an aisle seat to begin with? The flight was not full.
The Crew was super nice but the plane was subpar at best. Filthy in some aspects. Internet only worked half the time and not with everything.
Smooth travel experience. Boarding was efficient. Service on the plane was exceptional. The attendant walked the aisle 3 times in my 3 hour flight to offer drinks and snacks. Flight had no turbulence and I felt safe the entire time. Seats were as comfortable as possible on the plane. Free movies and iMessage texting on the flight was a great surprise.
It was as expected and I was grateful for the wheel chair help and ease of use.
Snacks are always pretzels. Why can't you also offer peanuts ?
Only downside was the legroom and seat width, which is always a problem unless I spend more for a premium seat.
Very good. Sad to learn Southwest is going start to charge for bags
Exceptional crew! Friendly and professional. Pleasant attitude and treated everyone with respect.
The flight was promptly on schedule and Southwest delivered everything they promised. No excuses for any shortfalls just 100% ownership of their responsibilities and business. The boarding and seating policy is a complete shambles. What started out as a great idea when Southwest first hit the market has been turned into a disaster due to the lack of integrity in many of the people who fly Southwest and take advantage of Southwest generosity at the expense of their fellow passengers.
Tight seats. Be prepared to sit in the middle if you are in boarding group C.
Crew was excellent - Plane was fine. Media was good, could use more kid shows; Not a fan of the brownie brittle -- snack could be slightly better.
This was a connecting flight for me and I had already traveled for 7 hours. First, the Pilot didn’t show up and then the gate changed twice, after which the flight was rescheduled for 2 hours later. This made me late and I had to make other transportation arrangements to get home to Astoria another 1 hour & 45 minutes away. This cost me $250 more than it should have. Will not fly southwest again.
Long layover in Chicago. Wish that could have been lessened.
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
Great flight with Delta! Boarding was quick and easy, the amenities were solid, and the plane was in great shape. The flight attendants had a fun, lively energy while staying professional. All in all, a smooth trip — even managed to catch up on some rest. Thanks, Delta!
My flight was canceled after being rescheduled for four days canceling my trip. Kayak and everyone affiliated with it I.e the airlines, and just fly have been excruciating to deal with. My trip to visit family had to be canceled as there was no way to make it. I am furious at all of you.
They delayed our flight because of bad weather in NY which was completely understandable. Then they cancelled our flight and a later flight that evening. The earliest we could fly was the next morning. We ended up buying last minute tickets on another airline and made it home slightly delayed but safely that evening. Delta kept saying it was weather related but if that was the case how did we make it back on another airline? The weather in NY was cloudy but not bad.
The crew on this leg continue to be extremely helpful with my wife’s mobility issues. They also came by many many times to ensure we were comfortable and had drink some food.
I liked the cleanness in the bathroom and good crew on board and at boarding gates. There was no Hindi (Bollywood) movies. The entertainment can be improved as it is one of the worst one I saw when I compared it with other airlines. The Mumbai to Amsterdam flight did not have any food for my family which does not contain eggs in it though we have selected “Hindu Asian vegetarian meal”
The plane smelled like a sewer. Multiple passengers complained. It’s a safety and quality issue to clean these planes.
Friendly boarding crew. Better could have been a bit more substantial food for this 3 plus hour flight.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
Staff were good. My seat was in need of repair, but for a short flight was not problematic. Usual basic snack and drink setup that you'll find on any US carrier. Over, a decent, basic flight.
HORRIBLE, my initial flight was cancelled, they made me pay $200 extra dollars and that got cancelled as well! After 6 cancellations I decided to get a refund because I needed to get home to my babies. Out of $1000+ dollars they offered me only $40 in refund! Totally unacceptable! The flight that they cancelled I was able to fly it on another airline. I had to spend $400 on one way tickets just to get home! I’m still getting the runaround.
I will never book a flight through Cheap fare. They booked me from Portland Main . And would not give me a refund, so I bought 2 tickets one for 299. From Portland Main to ORD. Then I had to buy a ticket from Oregon PDX to ORD that was another 440. So Just so you know they even told me it was there fault but no refund. Bad bussniess. I did inform United but they said they couldn't help me due to the fact I booked through Cheap Tickets. Never again. And I'm spreding the word. I let everyone know at my 50th class reunion
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
East Lounge in Denver was terrible. Turning away active military on orders? Really? Sad.
Clean and plenty of room for handbaggage. Leg room was cramped compared with the 777 from Frankfurt.
they made me check my carryon. There was space in the overhead bins.
Cramped and uncomfortable seats. Not enough room for 6’2” person such as myself.
Pretty turbulent, but not anyone’s fault. They got us there. Impressed that they carried on with a drink service.
Everything went as planned. The only issue I had was with the gate C31 attendant. The person could barely speak English and was very difficult to understand.
American Airlines II: Delay Boogaloo. Multiple gate changes, delays, boarded and then MORE delays. I hate to say this won’t matter, but posting stuff about major corporations in 2026 is a post-modern “scream into the void.” Was multiple hours late coming home, so there you go.
It's very confusing because Kayak has it as American Airlines, but it was Hawaiian Airlines, but operated by Alaska Airlines. I had to go to the airport for my boarding pass because American said I didn't have any trips.
Seats were much more cramped then on the 737. Narrower and rows closer together. Flight was absolutely packed and the plugs under the seats didn't work. Was forced to check my bag even though previous flight had no issue with it.
The plane was late, when we did board the plane was as cold as a freezer. I was freezing the entire flight, no blankets. Lost miserable flight I’ve ever had.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
Packed commercial flight was as comfortable as can be expected
We were re routed due to a flight cancellation. We did not fly out of Miami. We originally booked first class and were moved to coach without being compensated.
2 gate changes, several announced delays, not enough room and seats at the gate. Many had to stand while waiting. The actual flight was fine.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
