Daily cleaning, installation of cabin HEPA filters
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Central America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Top carrier"
Pros: "great everything!"
Pros: "Boarding was efficient. came through often for water, coffee etc"
Cons: "Rotten attitude of most flight attendants (especially boarding door attendant for ATL-LAX portion and first class attendant for LAX-OGG portion). Some of the worst I've experienced in a while."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "The entertainment system was good and they had free text messaging through the plane’s wifi network."
Cons: "The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor."
Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "The fact that I sat on an airplane for over three hours due to a delay and couldnt get off"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Cons: "Delta seats in Economy are smaller (narrower) compared to their competitors."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Cons: "The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times."
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "Basic economy has way too many restrictions"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Short, straight-forward flight."
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "Kids yelling"
Pros: "Decent food . On time arrival !"
Cons: "It was fine"
Cons: "Efficient and comfortable all I ask for"
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "The flight crew was great"
Pros: "Nice flight attendant."
Cons: "Both legs of the flight were delayed, requiring long stays on the tarmac."
Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Pros: "Same as previous flight."
Cons: "Landing at Reagan national is generally pretty bad"
Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Cons: "Some of the crew. Eapecially first class was slow and poor at communicating"
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Cons: "The flight was delayed. I would have missed my connecting flight so rebooks through another midpoint. That flight was cancelled. Love AA! ☹️"
Pros: "On time"
Cons: "Reduce time spent on tarmac."
Pros: "No problem with boarding and flight crew. Seating was comfortable."
Cons: "Checked in 1 hour 45 minutes early and our checked baggage did not leave with the plane. Lost baggage representative on the OKC airport was incompetent. Repeated contact information 3 times and still had to follow up delivery with corrected address and phone number."
Cons: "Delay upon delay"
Pros: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Cons: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Pros: "The entertainment center in the headrests"
Cons: "Switch planes and make that the one that flies between Phoenix and Orlando...the entertainment cent on the shirt flight with 3 kids was better suited for the long flight"
Cons: "The wifi didn't work very well/at all"
Pros: "Comfortable seat"
Cons: "Umm, maybe a tv in the headrest"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "The crew was great, efficient and professional."
Cons: "My tv was broken and only played maximum volume."
Cons: "More space for carry on luggage"
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "One of their newst planes. Amazing! Loved it!"
Pros: "The selection of movies and games."
Cons: "The seats were very uncomfortable, the arm rest did not go up and the flight was delayed."
Cons: "Uncomfortable Old plane with cigarette compartments Unfriendly staff They could not Sit me and my partner together because of the “fate” which was like 700 USD each! Yet they had empty seats and the ability to fulfill the request. It’s sad the low service level, operated by American Airlines booked with British Airways."
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Pros: "Good food onboard and very comfortable seats"
Cons: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Pros: "Crew was personable and proactive in settling families in and helping with luggage. Funny and helpful. Movie choices were great! We were early to gate."
Cons: "It was a very long check in process in Madrid, and 45 minutes more to gate. I think it may just be layout of Madrid airport, but I would suggest to anyone getting to airport a minimum of 3.5 hours before flight."
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "Vegetarian chickpea curry were delicious"
Cons: "7 hour flight with no individual entertainment, plane was not clean chairs worn and controls were filthy. One flight attendant asked “Are you going to eat”? Customer interaction leaves much to be desired."
Pros: "We were20 min early"
Cons: "The seats are stiff"
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Pros: "Food and service on flight was wonderful."
Cons: "Flight was 1 1/2 hrs late. Staff in customs were completely rude & had no regard for those of us trying to make connections. Had to spend the night in Philadelphia & placed on PACKED flights thru Chicago, causing even more extended delays home."
Pros: "never made the flight. AA staff on ground would not let us on to the later flight to JFK because we were five minutes past the one hour in advance cut off - despite the fact that the airport was in chaos"
Cons: "AA staff rigid and unyielding despite an airport in chaos."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."
Pros: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Cons: "Food. No individual entertainment unit."
Cons: "The boarding process."
Cons: "American Airlines"
Pros: "Excelente fiight"
Cons: "Door change from terminal D to terrminal E Flght departure delayed"
Pros: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Pros: "extra leg room but I had to pay for it"
Cons: "Stewardesses are rude. Didn't like that they advertised over the loudspeaker for credit card offers."
Cons: "No wifi Display units very old"
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "clean and newer airplane"
Cons: "Will probably never choose to fly American Airlines again"
Cons: "Frankfurt was rebooked by AA to PHL connecting to LGA. LGA leg was cancelled. They wanted us to take a flight to LGA the next day. We got ticketed to DCA connecting to LGA same day. Finally arrived home after 18 hours of travel. NOT HAPPY. We don't blame AA for weather cancellation but it was not an easy trip home."
Pros: "I didn't like anything"
Pros: "The pilot was amazing!"
Pros: "The first class cabin stewardess was simply wonderful. I’ve never experienced someone more friendly. Wow. And this was my first flight on United in a long time. I’m going to use United more."
Pros: "Leg room on the regional jet actually was better than that of a larger plane."
Cons: "We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food."
Pros: "No problems"
Cons: "More comfortable seats"
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Cons: "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
Pros: "No delays or cancellations occured!"
Cons: "Plane space for feet is terrible. I'm a small person and it is crammed, very uncomfortable seats. Also, electrical outlets didn't work most of the time"
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Pros: "Had exit row seats so there was plenty of leg room. We were in group 1 boarding, so we were boarded early so we had no problems."
Cons: "We were transferring to another airline with a 3 hr layover and United didn't get our bags there on time so our luggage showed up at our final destination 24 hrs late. Entertainment didn't work well - there seemed to be problems connecting via wifi and movies continuously stopped so I didn't use it."
Pros: "Everything was very good"
Pros: "The loading and no hassle boarding"
Cons: "Nothing everything was smooth"
Cons: "Pilot admitted error. They did not even know what was going on. 3 hours late due to last min maintenance after the plane had been on the ground since last night. No supervisor came even though we asked the captain to contact one. We were ignored. Total clusterfuck. Pilot was courteous and professional but front desk was Frazzled and incompetent. We were hugely inconvenienced and missed our obligations with no offer of compensation. Then when we finally get on the plane they kick us off!!!!!!!!!! Now they are saying a 630 departure for a 2 pm flight. This is beyond acceptable and I am about to call the local news and am sending them video of your gross incompetence. I want to be contacted at 815-527-1935 immediately. My time is valuable and no part of this delay is acceptable. I want full flight vouchers for this debacle"
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Boarding was easy. Just waiting in line to get on a plane. Pretty easy."
Cons: "No problems with the flight from Dallas to Chicago. Very quick and easy flight. Chicago to Paris was a bad experience."
Cons: "Airplane is too old"
Cons: "I was charged twice for my ticket"
Pros: "The plane was not cleaned prior to departure so the bathroom was disgusting. One of flight attendants cleaned it , probably not her job but appreciated. The staff was terrific with an exhausted group of passengers."
Cons: "This flight was more than two hours late. The updates were not shared at the gate and we were strung along about the departure time. If a person didn't have the app, little to no info was available."
Pros: "Communication about a shot delay was clear and helpful! Very professional and kind with a tiny bit of humor, which was refreshing!"
Cons: "Pretzels were a little stale!"
Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Cons: "Perhaps a choice of two items could be given for a snack."
Cons: "Outrageous baggage fees cause a huge traffic jam in the aisle at boarding and disembarking due to overloaded carryon baggage. This causes huge problems for already cranky travellers and slowing down your process of clearing your planes. No wonder air rage has been in the news so much lately. Won't be flying United anytime soon."
Pros: "Got from Austin, TX to DC in less than 3 hours. Comfortable seating. I'm 6'3" and had sufficient leg room."
Pros: "The Denver airport is nice."
Cons: "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
Pros: "The trip was smooth sailing. Great staff and on time"
Cons: "I had delay of 1.5 hours, no one take responsibility on the connection It's was not comfy at all Bad service"
Cons: "Gate attendant recommended we check bags because overheads were full, but there were multiple empty overheads when we entered. This caused us an extra delay when we landed."
Pros: "The flight was delayed serial times."
Cons: "The flight was delayed several times."
Cons: "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
Pros: "Seamless checkin and boarding. We were early to get into Denver and things were on time."
Cons: "Things were a bit crowded and options for food were limited"
Pros: "Same as above"
Cons: "Same as above"
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "The crew on the plane were nice."
Cons: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Pros: "Pilots did a good landing. Reached 30mins ahead of schedule. In flight service was good and entertainment choices were plenty."
Cons: "Food was mediocre. Boarding announcements were dismal. Seats were not comfortable for a 15hr flight."
Pros: "Food selection was great, entertainment to choose from was also pretty good"
Cons: "Flight delays"
Cons: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
Cons: "I was in the middle seat. I choose my seat too late so that was all that was available."
Cons: "They canceled my flight without asking me or notifying me. I wad left stranded at the airport when I showed up 1.5h before takeoff to find thru cancelled my ticket. I was forced to buy a very expensive last minute ticket with another airline and got home very late. I am still in disbelief"
Pros: "Super friendly and helpful"
Cons: "all pretty good"
Pros: "The courtesy of the attendants was good"
Cons: "snacks could be doubled"
Cons: "I was not asked/offered any beverages, though I was wide awake reading a magazine, when the flight attendant was serving food/drinks."
Cons: "I couldn't move up to an empty row on a half empty plane"
Pros: "The crew was nice and great with the three very young kids sitting in front of me. Left and landed on time!"
Cons: "Very cramped seating. The on flight entertainment kept searching for a satillite signal, only ever staying on for 30 seconds before searching for the next 3 minutes."
Cons: "My first flight from SEA was delayed an hour. MULTIPLES passengers missed their connecting flights even though the attendants at the counter claimed we would only be 5 minutes late into our gate and they were WRONG, so people missed their connections because of them."
Pros: "The flight was safe, the crew courteous and hard working."
Cons: "Seating is horrific. It is not healthy fur people."
Pros: "Crew was friendly & got us a late seat assignment together"
Cons: "Lack of meal on a 4 hour flight"
Pros: "Lots of movies and shows plus constant tracking info."
Cons: "Closeness of seats and worn out touch screens on seat backs resulted in people behind us constantly kicking and pounding on our setbacks throughout the flight. Cleaning crew did not do a thorough job, leaving trash and used chewing gum on floor from previous flight."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Pros: "The inflight snack was a waffle of sorts, very delicious. Boarding was fast and simple"
Cons: "Didn't realize I couldn't bring a rolling carry on, most of the flight had to check their bag at the gate. The steward was weird, he kept hitting on the guy in front of me, which isn't a big deal except he came by frequently and only serviced that one passenger."
Pros: "Flights were on time, and arrived early at each destination"
Airlines flying from Lansing to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights