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LAN - CZM

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Lansing (LAN)
Cozumel
Fri 10/22
Fri 10/29
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Top airlines flying Lansing Capital City to Cozumel

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 46,531 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "Very quick flight, arrived way before the estimated time of arrival."

Pros: "Everything went smoothly."
Cons: "The flight was packed and wearing masks Was not enforced."

Cons: "Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines."

Cons: "better trained pilots first hard landing in Jamaica"

Cons: "Crew service; food and general customer service"

Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"

Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."

Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."

Pros: "Great crew! Comfortable seats!"
Cons: "N/A"

Pros: "On time"

Cons: "Flight delayed, interior of aircraft was deteriorating"

Cons: "It is clearly the policy or American Airlines to discriminate against passengers based on their class of flight"

Pros: "I liked the arts and craft show that was showing on the plane."
Cons: "As I came into the airport I went to a kiosk to check in and the attendant at the kiosk basically took over my passport and started pushing buttons that I never asked her to push. I eventually got my boarding passes only to find I wasn’t assigned a seat for the first flight and I will get it later at the gate. After getting through security my name was called for a extra security screening which I thought was interesting since I have Global Entry and am an American citizen. Weird. Because my name was called I had to get to the gate early. Upon arriving to the gate the gate agent confirmed I have extra security screening and she would assign my seat soon. After waiting some time she assigned me to a middle seat in the last row of the plane! After boarding someone came and sat next to me that was overweight and should have been charged for 2 seats. With such a long flight it’s the least American can do."

Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"

Pros: "Service"

Pros: "The flight crew were absolutely marvelous and were wonderful on board."
Cons: "British Airways had too tight of connections on flights that we purchased and then they ran late. Because of this, we had to rebook both going to Europe and coming back. Our friends were then charged extra luggage fees when being put on a domestic flight back home after going through customs. It will be difficult for me to want to use British Airways again because of all the flight change notifications we got before traveling and then once we did actual travel."

Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."

Pros: "Good movie choices"
Cons: "Very long flight"

Pros: "Flight was actually operated by American Airlines. LHR was organized. Flight was ontime and arrived almost an hour early. Entertainment on flight was great. Food was OK. Great value for the money."
Cons: "Airplane food is always marginal. And space is limited, but this flight was OK."

Pros: "Having more room for our seats to get comfortable and that we had a dinner that was served. Was not expecting that"
Cons: "none"

Cons: "Flight was about 1.5 hours late on departure, and on arrival in Miami had to wait for a gate for 25 minutes."

Pros: "Amenities were about on par with other international airlines. The entertainment console was wonderful. The trip was more quickly than expected."
Cons: "Boarding was a mess. We were there 2.5 hours before our flight and had to rush to make it on time due to the awful lines for the checking our bags and general disorganization of American Airlines. The staff on the plane missed our row when offering drinks near the end of the flight and were not careful about bumping elbows and shoulders as they frequented the aisle. Also couldn't sit by my family which was a huge bummer."

Pros: "Price"
Cons: "No complains"

Cons: "The plane was small, it was not that comfortable"

Pros: "Nice crew"
Cons: "Old equipment"

Cons: "It was very cold on the flight, even with the blankets we were given."

Pros: "Service"
Cons: "Nothing, was a great flight!"

Cons: "The seats are very tight."

Cons: "Old plane No outlet No screen No USB Poor food quality"

Cons: "American Airlines lied to us that this flight was canceled. They made me go to the ticket counter to book another flight. While standing in line, my husband found out it was not canceled, but they were boarding the plane. The porter that pushed my mother in the wheelchair was able to get our bags checked. No American Airlines employee would help us. They just said to go back to the end of the line. The porter called the gate to have the plane wait for us. American Airlines DISCRIMINATES especially against the elderly!"

Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."

Pros: "great stable flight"
Cons: "my connecting flight left late"

Cons: "Dated plane. Business class seats did not have power outlets to charge mobile phone."

Pros: "I arrived at my destination"
Cons: "There was nothing to like since there was no service on board"

Pros: "Went smoothly"

Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."

Pros: "The crew were very kind and helpful, going above what was needed!"

Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."

Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."

Cons: "The food, the salad can be better, there should be more on the tray than offered"

Cons: "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."

Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"

Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."

Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."

Pros: "No ac, left late. Can't pull in bc our gate is occupied. I never have complaints, but I'm hot and my back hurts."
Cons: "Prior flight had a problem Apparently. It affected our flight. Hot and tired. I want off.....still sitting here..."

Cons: "20 minute departure delay. More than 30 minutes at baggage claim"

Pros: "Everything was fine except..."
Cons: "Kosher meals were so so."

Pros: "Same as above."

Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."

Cons: "A longer trip."

Cons: "They overcrowded the flight in the middle of a global pandemic which shows they only care about making money and they do NOT care about the health and safety of their passengers."

Pros: "Crew was above and beyond. Really helpful and kind."

Pros: "Courteous professional service Good landing Flight was on time"
Cons: "Food can be improved Better entertainment"

Cons: "Movie selection wasn't very good, and the touch screens aren't sensitive enough, so I could feel the person behind me poking the screen really hard to make selections."

Pros: "Everything"
Cons: "People that were on the plane should throw away their garbage and stop being slobs"

Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"

Pros: "The flight was fine, despite the distance."

Pros: "Smooth flight all the way through"
Cons: "United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757..."

Cons: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."

Pros: "I was in premium plus and it was wonderful"

Pros: "Economy plus"
Cons: "Very old plane"

Pros: "The staff were super attentive, they kept walking down the aisle with cups of water and interacted with the passengers throughout the flight. The crew seemed to work very well together, I could sense a great harmony between them that really put all of us passengers at ease. I am quick to complain about US carriers and have had some awful experiences flying US airline companies, so feel the need to really compliment this crew. If other United flights are like this, I will definitely fly them again."

Pros: "Flight was on time, even a little early. Bags came out quickly at destination."
Cons: "Crowded seats. Too many people bringing huge bags on board even when crew kept asking them to check them. Customs was very long in DC. It would have been nice to been made aware of dowloading customs app before deplaning. It would have saved a huge amount of time."

Pros: "Free snacks"
Cons: "Not a lot of foot room"

Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Cons: "N/A"

Pros: "The passengers I sat next to they were very nice people"
Cons: "No leg room and the crazy amount of turbulence we encountered throughout the trip."

Cons: "Our flight finally landed on the 3rd try. First time, the plane came in too high. Medford is my home, so I could tell this just from the approach. Second time, there was still another plane on the runway, and the tower called us off. Multiple passes at the runway do not inspire a passenger's confidence in the ability of the pilot. Plus it tends to make one a bit nauseous!"

Pros: "View"
Cons: "Over an hour delay"

Pros: "The crew were very helpful when the policies of the airline were very restricting and the flight went smoothly."
Cons: "The entertainment app was not once able to play a movie or tv show due to error code 3500 which was likely due to a high number of people accessing the app. Not a lot of leg space and the plane seemed a bit dated."

Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."

Cons: "Flight delayed 2 hours. United representative did not have current flight status and was unable to help me reschedule my flight until the next day. Luckily the airport staff had more current info and was able to reschedule my connector flight for that afternoon"

Pros: "The crew was super friendly and helpful, I got the window seat and I love that, on and off the plane in record time."
Cons: "Absolutely nothing"

Pros: "The Crew attention was nice and very proffessional. Good coffee"
Cons: "We are very tired and the airplain isn't comfortable."

Pros: "The pilot was friendly and made an effort to keep us informed"
Cons: "Same as the previous flight, but the space between the seats doesn't give room to climb over two people to go to the lavatory. Also, SLC said they would send the message ahead notifying Houston and JAX that I needed wheelchair assistance, but I had to request it and wait at each location ."

Pros: "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"

Pros: "Nothing"
Cons: "No help from United airlines when landing there for connecting flight. Asked 2 people how to get from terminal c to terminal a and no offered much help. We did ask a pilot and he suggest s the air train which was a horrible idea. We had to re enter and go through security again. We almost missed the flight thank goodness the plane was late so we barely made it as they were closing the doors. It was a horrible experience. The worst by far"

Cons: "Crew n comfort"

Pros: "The flight was smooth. Boarding went past fast. Flight attendance was great."
Cons: "The seats were a little small."

Cons: "Paying for entertainment ($7.99 for long flights) not good at all. The crew didn't offer to check/ review the menu. Ps: in my flight Houston- Panamá city the entertainment was free through the united app. Also,there was free wifi during my flight ( very good)"

Pros: "The flight crew"
Cons: "The delay from Cancun caused us to miss our connection. The ground crew gave no help, information, or baseline customer service. We were referred to one person after the other only to finally end up in a 3hour line at customer service where we were told we miss the ground transportation and would have to find our own way home. We rented a car from Hertz and drove to Richmond arriving at 5:30am.... very disappointing."

Pros: "I liked I got notified of the delay."
Cons: "The flight kept getting pushed back and no alternatives were provided. I was able to get on a different flight after sitting at the airport for 6 hours because the delay text came after I was just about to the airport. Very inconveniencing for traveling."

Pros: "We were ontime boarding ,taking off, and arriving at OKC. GREAT FLIGHT."
Cons: "WE DIDN'T NEED ENTERTAINMENT. FLIGHT WAS SHORT"

Cons: "Flight delay"

Pros: "Friendliness of the staff"
Cons: "Nothing"

Pros: "The flight itself and the crew were fine."
Cons: "The flight was delayed by weather but still on time for us to make our connection. But boarding was delayed. Finally, the gate agent announced that they were repairing an overhead bin door. This took approximately twice the announced estimated time. Even so, we arrived at the gate with enough time to make the connection, which was 4 gates away. Did the crew ask people to let those with close connections get out first? No. Did the crew or gate agent communicate to other gates that we had arrived? No. We got to our connecting gate 6 minutes before the scheduled departure. They had closed the door and would not board us. Two people from our plane made it to the connection, so they knew we were coming. But 5 of us who were seated a little further back arrived minutes later. We made it onto a later flight. We also adopted an elderly passenger in a wheelchair, who would have been left by himself at the next gate for 3 hours by United if we had not taken him with us. We all got on the next flight, but only with some work."

Pros: "Everything , great service , very attentive , smooth flight ."

Pros: "That they were able to upgrade me"
Cons: "Wouldn't change a thing"

Pros: "The crew was awsome"
Cons: "my first flight was delayed so when I landed I had to run to the terminal to see if I can Catch my second flight I was worried my whole flight because I thought that I was going to miss the second flight and that my vacation was going to be delayed. Luckily they had not taken off and I think that they waited for us thank God and the crew"

Pros: "Flight left on time."
Cons: "It was berry cold on the plane!"

Pros: "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
Cons: "Plane was tiny and claustrophobic"

Pros: "Flight status on time"

Cons: "The plane was very tight, no leg room. I felt as though I was sitting with the couple in the seat above me."

Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."

Pros: "The plan took off and landed. Not much positive about united."
Cons: "The staff at Syracuse is horrible. They were badgering passengers. They seem hostile and rude. They are always incompetent. I fly all over. This is the worst united staff. I dread flying into Syracuse. They are never on time meeting flights. Baggage claim takes ages. Checking in is a nightmare if you need something other than checking in."

Cons: "Crew was late & delayed boarding."

Pros: "Easy boarding process"
Cons: "Not enough legroom"

Pros: "Was a very good service; thanks to all"

Pros: "It was good, no complains Thanks"

Cons: "When I arrived at the airport united only had two check in lines open. One for my flight and one for other. I was barely able to check my bags and get my boarding pass before they closed it. Flight crew was pushy and rude."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Lansing to Cozumel

Airlines flying from Lansing to Cozumel have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Lansing to Cozumel

Mandatory masks

Masks required on board, masks provided on flights from Lansing to Cozumel

Social distancing seating

Middle seats unavailable to book on flights from Lansing to Cozumel

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Lansing to Cozumel

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