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LAN - ITO

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Round-trip
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Lansing (LAN)
Hilo Intl
Fri 5/14
Fri 5/21
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Top airline flying Lansing Capital City to Hilo Intl

Scores according to KAYAK customer reviews

7.0
United Airlines
Overall score based on 68,065 reviews
7.4
Boarding
6.9
Comfort
7.7
Crew
6.5
Entertainment
6.5
Food
Airline reviews

Pros: "Made up time on delayed flight. Friendly, efficient and helpful."
Cons: "Food"

Pros: "I was comfortable and it went by smoothly"
Cons: "The remote is on the arm rest and the girl next to me kept elbowing it and it would turn on even though i turned it off. Not her fault but the fault of the airline."

Cons: "Ensure parents are being honest about the ages of their children. Couple next to me had a wailing, thrashing, kicking, screeching, punching 3 year old who should have had her own seat instead of sitting on her parent’s laps for the duration of the 5 hour flight."

Pros: "Nothing"
Cons: "Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience."

Pros: "Good crew, good and safe flight. Thank you!"
Cons: "Nothing."

Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."

Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"

Pros: "It was not full and the people and flight attendants were very nice."
Cons: "It left a bit late from EWR."

Pros: "Boarding was seamless"
Cons: "Plane was old and space was tight."

Pros: "Nothing!"
Cons: "Flight was delayed for HOURS! Would havepreferred to change flights. I had just flown from Italy, stuck in Chicago for hours, get on the plane, would have to pay for any food? That’s not right. Won’t fly United again."

Cons: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."

Pros: "Flight attendant where very nice and courteous"
Cons: "Entertainment took a while to upload or kept freezing on screen"

Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Cons: "N/A"

Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"

Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."

Pros: "I liked nothing about this airline"
Cons: "I was not able to board the fist flight because i got there one hour before the flight left. I drove 2 hours to catch my second plane and because i did that my entire ticket was cancel forcing me to pay $341.00 to purchase another ticket"

Pros: "The trip was smooth sailing. Great staff and on time"

Cons: "They kept delaying the flight. It stressed me out."

Pros: "I didn't enjoy my trip."
Cons: "Intentionally delaying my flight out of Newark to Syracuse. My flight from Sacramento to Dulles was stuffing with little leg room. This crew was also very unfriendly."

Cons: "Very good"

Pros: "Nothing"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."

Pros: "Food was actually pretty good."
Cons: "In flight entertainment system was broken my entire flight and my husband's was broken for a portion of it. It looked like the screen was seizing and I couldn't turn off the screen. The flight attendant tried restarting it multiple times but there was no other troubleshooting to fix it."

Pros: "Flight from New Orleans to Washington went fine"
Cons: "Can't get United app on kindle tablet"

Pros: "Very windy decent into denver but pilots and crew were great."

Pros: "Just great"

Pros: "Nothing"
Cons: "Crew was horrible. Seat was so tight that it shouldn't be legal!"

Pros: "Suitcase arrived at the carrousel on time , much better than Houston."

Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."

Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."

Pros: "This flight was On Time.."

Cons: "Very uncomfortable seats"

Pros: "The staff was very friendly seats so close together that when the person in front of my lean her seat back, it crunched my knees and I am inky 5'10. Gonna try American and Delta"

Pros: "The crew was nice to our one year old. And because it wasn't a full flight we were able to give him a seat which saved us!"
Cons: "We're healthy vegans and the snacks aren't friendly for us at all. We brought our own but to have options would have been nice."

Cons: "The plane temperature was ice cold and I was miserable the entire flight home"

Pros: "The flight made it there."
Cons: "the bike fee was deliberately miss leading and was $150!!! Then the desk crew degraded and generally treated everyone terribly, the in flight crew steamed ever worked and exhausted. Worst flight I've ever been on."

Pros: "On time"

Pros: "Short flight, really appreciated the cups of water that were offered."

Cons: "Didn't like the attitude at check in. Bag was over weight and they were not at all helpful in helping with that situation."

Pros: "Got there on time with bags"
Cons: "Headline AND noone knew or was clear on whether i needed to transfer bag myself to Juneyao airline in Shanghai. Was told by 800 number no but turned out yes. Friend thought yes and arrived in Chaing Mai and bag still in China!"

Cons: "The 6 hour delay"

Pros: "Nothing"
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."

Cons: "Flight was delayed by 4 hours."

Cons: "Flight got cancelled"

Cons: "Very rude crew."

Cons: "No in flight movie!!!"

Pros: "The price was awesome. The crew was attentive. Five hour or more flights deserves more than a bag of pretzels with only 5 pretzels in the bag. The flight also needs more technology, wifi, movies and televisions."
Cons: "The lack or technology and the limited snacks."

Cons: "United did not service the final destination so they transferred luggage to another airline and then washed their hands of it. When one of4 remained lost they did not help at all!"

Read more about United Airlines
COVID-19 information

Safety measures for airlines flying from Lansing to Hilo

Airlines flying from Lansing to Hilo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Lansing to Hilo

Mandatory masks

Masks required on board, masks provided on flights from Lansing to Hilo

Social distancing seating

Middle seats unavailable to book on flights from Lansing to Hilo

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Lansing to Hilo

Book cheap flights from Lansing to Hilo

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