Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Pros: "Made up time on delayed flight. Friendly, efficient and helpful."
Cons: "It would be nice to have a little more room on airplanes anymore..."
Pros: "Pilot had technical expertise and landed well. Crew was polite to passengers on red eye by keeping it quiet and dim."
Pros: "Comfortable seats, great entertainment over wifi on my iPad."
Pros: "Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on."
Cons: "Flight delay impacted a lot of other travel plans. No compensation for long delays"
Cons: "Delayed 1.5 hrs because of broken bathroom in orginal plane"
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Cons: "My suitcase handle was broken"
Pros: "Staff was courteous and professional."
Cons: "Flight was 50 minutes late."
Cons: "Mechanical delay on this leg left us in a hot plane on a hot Texas tarmac. We were initially told it would take 15-20 minutes but this incrementally grew to 1-1/2 hours. Even when we were told that we were pushing away from the gate, we didn't move for another 15 minutes. At least tell the truth. Only water offered. Observed flight attendant moving cups along baggage bins.... Don't know if these were the ones he then served water in."
Pros: "Food, Snacks"
Cons: "Leg Space"
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Pros: "It was a nightmare. They changed gate numbers with no notification so I was at the wrong gate. Then they left 20 mins early which they aren’t suppose to do. Was stuck at the airport all day waiting for another flight to open."
Cons: "Got so good exercise from walking all over Newark airport."
Pros: "Liked that there were outlets"
Pros: "Nice trip!"
Cons: "This was a connecting flight and they were at the opposite ends of airport so had to run to catch this flight!"
Cons: "Plane was delayed.. Rude customers"
Cons: "The card reader for enetertainment directv didn't work so I couldn't watch tv for flight"
Cons: "Late flight. Plane 1 hour and 37 minutes late because arriving plane was late, then the arriving plane was slow to de-plane, then spent the next hour waiting on "paperwork" to approve takeoff. Very dissatisfied."
Cons: "United has new seats that have absolutely no leg room and are very uncomfortable. I will make sure never to fly United again. This was 3 hours of agony."
Pros: "Attentive stewards"
Cons: "Same issue with boarding. Mass of people, no organization."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Quick flight"
Cons: "The run from one gate to the other side of the airport, catching a tram to reach it in time."
Cons: "Pretzels were the only food option"
Pros: "Staff was wonderful"
Cons: "Had to pay for entertainment."
Pros: "Nice staff"
Cons: "No complaints. Short flight."
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Pros: "Seats were spacious, food and service were great."
Cons: "Seats didn't lift my legs when reclining."
Pros: "It was a good flight."
Pros: "Everything was fine"
Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."
Pros: "Flight and crew was great."
Cons: "Kids whose mother didn't seem to think it was appropriate to keep her damn kids quiet during basically an overnight flight, let them fight continuously, making noise and kicking the back of my seat even after repeated attempts at glaring at all of them. Really wish flight attendants would get more involved in these situations. Sigh."
Pros: "The flight was a head of schedule and very smooth."
Cons: "It was freezing cold. I was wearing a sweater and was freezing."
Pros: "The seat was comfortable, leg room, no one hitting me when I was sleeping"
Pros: "It was quiet, and the crew was nice."
Cons: "Well off the start the air on the aisle seat is horrible, the controls are set underneath the window seat so if you had window or middle you had the perfect seat for air. my seat wasnt working, the seat was finicky and would recline, also the TV controls are in a bad spot but that i really didnt care about. The absolute worst was my tray was broken on the right side so it couldnt hold the weight of my drink or anything so i was forced to hold my drink food etc. I had to prop my leg under the tray so it could hold my laptop so i can finish my work which i didnt get to finish because it was to uncomfortable for my leg. Needless to say ive never had a bad experience flying and i used to say that all the time but i guess i just jinxed myself because that was bad. All it was missing was a crying baby."
Pros: "Looking out the windows admiring the clouds"
Cons: "Nothing it was overall a nice flight"
Pros: "Fast boarding"
Pros: "Easy enough"
Cons: "should have happened yesterday."
Pros: "Everyone was great. A young lady on my Houston to Austin flight helped me find my seat. A young man on my NY to Houston flight was very friendly!!!"
Pros: "Quick, painless flight from O'Hare to Austin, that landed much earlier than anticipated. I was renting my car 20 minutes before we were scheduled to land."
Cons: "No entertainment options, even for personal devices on their 737s."
Pros: "Very good"
Pros: "Friendly crew, boarding was pretty efficient"
Cons: "No complimentary snacks on the flight from Austin to Los Angelss. Entertainment was non existent unless you paid for wifi, even then you can't stream videos and no TVs at all"
Cons: "See previous comment"
Pros: "Our tickets had no assigned seats so we checked in at the gate. The attendant was very helpful but could only offer us middle seats sitting apart from one another. When we scanned our passes at the gate we were surprised to learn she found us seats together with extra leg room! What a treat!"
Pros: "2 of the flight attendants were really nice. I had an empty seat next to me."
Cons: "They board us on the plane only to have us wait for an hour for our pilot. That's terrible business to have that many paying people to wait for anything, especially a ride before midnight. I asked a flight attendant if she could let me watch the tv in front of me for free considering the inconvenience. She responded in a very matter of fact tone explaining my inconvenience was not a very big deal and actually lied about the landing time to make my claims sound less worthy. I feel like jet blue, virgin and southwest are the only airlines that still care about the customer and their experience and not just how to squeeze more money out of them."