Delta is always a wonderful experience. A clean plane and the crew is really friendly.
Air travel sucks. It continues to be awful for all airlines. No shame on delta alone.
Everything went well and was good. Nothing exceptional, but no complaints either. Cheap seats are pretty comfortable.
De planning was an absolute mess. We were never told that we weren’t at the gate and that we had to go down unstable stairs and then hop on a bus. People were falling, we couldn’t tell who was in charge. Overall terrible communication that ended up leaving a bad impression at the very end of the experience.
Only issue was with seating. The economy fare we purchased did say there was no guarantee the three people in our party would be seated together, and we were not. At the gate, the agent told us more specifically, the fare we purchased meant we would be seated in middle seats only. This should just be made more obvious.
Long line to check bags. Curbside check-in was closed. Seat back monitor was not working.
Left on time. Arrived on time. That’s all i ask.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Everything was very good other than I had selected a specific seat when I booked the flight and they changed it once I checked-in the day before my flight. I was still in first class but lost my aisle seat for a window seat. Being tall, the aisle offers more comfort so I always select an aisle seat.
Another smooth and friendly flight. For a shorter flight, it was a pleasant surprise to see a decent snack and complimentary drinks.
Did not like that we couldn't complete check in on-line without providing pictures of our passports. Worry about identity theft. We had no delays and boarding was handled In an efficient manner.
We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.
Flight was 3 1/2 hour delayed with no credit or meal vouchers
The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.
United needs to figure out its Economy PLUS standards; its better than economy but that's not saying much. It seems like United stripped away all the basics for an international flight (such as In Seat entertainment) and repackaged some of them as plus. Would not fly United internationally again.
Too many canceled flights and kept my wife and I separated on alternate flights. We did not fly out of Denver. We paid a lot of money for the seats we wanted and now that money is gone and we did not sit together. That being said, the many agents were very friendly and did everything possible to help us.
It was soooo hot I was sweating even at altitude. I know you want people to sleep, but keeping it that hot is stupid!
Your app is impossible to use. I couldn't load it. Then i couldn't open it. When i finally got both those things done -with much help -then i couldn't open the app to install a credit card. The upshot was 4 flights without access to food or drink. When i first tried to download united app some company called starlier opened instead and i would up signing up for some 49 dollar a month music service which i still have not been able to cancel.
I contacted both carriers months beforehand to change the cabin (booked in April) but to no avail (united asked to contact Swiss since it was their equipment, Swiss told me to reach out to united). So yeah… My seat was pretty worn down, legroom on 27K was more than enough, but still economy seating so, getting to know your neighbours was easy. According to ground staff, the flight was massively overbooked- and this showed. I ordered a gluten free meal beforehand (which was honoured) but for breakfast got a bread roll and croissant 🤷🏼♂️ The connection itself is great. Leaving SFO late PM to arrive at ZRH in the afternoon makes it easier to get re adjusted again. However, and since I’ve flown this connection a couple of times in the past, I will rather deal with one carrier only and include a layover on the east coast.
Nothing bad to say about the actual crew or airline. It was nice to have a complimentary FULL can of soda, as well as a snack. Blankets and earbuds were also provided at no cost for this red eye flight. I especially appreciated the free WiFi and movie selection with the Bluetooth option. It helped the flight pass more quickly. No matter who you fly, boarding and disembarking are always SUCH a pain. As I mentioned, this is on the passengers and not the crew!!
The hosts were very friendly and accommodating. The food was welcomed and very decent. I would recommend!
weather delay of almost 2 hours then we landed and our gate wasn't available so we waited another 30 min
We got delayed getting out of DFW for broken overhead bins. Once the flight got underway the captain kept the seatbelt sign lit the entire flight despite little perceptible turbulence, preventing use of the rest rooms and any sort of refreshment service in the main cabin.
It's very confusing because Kayak has it as American Airlines, but it was Hawaiian Airlines, but operated by Alaska Airlines. I had to go to the airport for my boarding pass because American said I didn't have any trips.
The boarding was pretty easy. However, the first class seats are not lay flat as other airlines (like JetBlue) has and therefore sleeping was a challenge.
Between Las Vegas and Dallas was okay But, once in the Dallas airport, notice, I have disability and ask for a wheelchair, they leave in a middle of nowhere, the personal in charge try to push me on a cart where I couldn't sit because was to high. Then they don't care about me, they bulling, till I start to yelling and crying, ask to everyone around, who can help me. The man in charge make a despective movements and said you are to loosing the fly. The last name in his batch started with an H, I did not have the full name. A nightmare. After all, a woman in charge was walking very slowly and asking me for a tip cause she was helping me to reach the fly. For years, AA has been the preferred airline. The personal in charge of the disabled people are discriminate me. Thank you Kayak.
Customer service in first class does not exist on American Airlines
I love to flight american however my carry on had to be sent with regular luggage and it was broken. Don't appreciate that. If when I buy a ticket says I can take a carry on and a hand item there should be space for mwsy stuff and not be basically forced to send the item even if it's at no charge. A.A. needs to work on that. Everything else excellent.
Flight was excellent. The food and service were great and the FA was very cordial and gracious.
Tray table was filthy when I sat down. I needed to have someone come clean it because there was food and stains on it WiFi didn’t work after paying for in flight WiFi Food was terrible and was not filling at all Chicken was rubbery Flight attendant had an attitude, interrupted me and wasn’t able to answer basic questions about the food selection such as “does the chicken have red sauce in it”. If your flight attendants are not going to know what is in the meals so we can make an educated decision based on dietary restrictions, they shouldn’t be on the plane. My 1.5 year old niece was sleeping and dropped her binkie. I went on the ground under the chairs looking for it. It was at that time that she came up to me as I’m CLEARLY on all 4s with a flashlight and said “I need to get by”. I said one moment please I’m getting something from under the seat (while my head was literally under the seat). Her reply was “no you need to move now” and proceeded to almost push me out of the way. I looked up and all I saw was her toes under my eyes. When I looked in front of me, her private parts were inches away from my face. I then made a comment “you couldn’t waited 2 seconds?” and her response was, “no I need to use the bathroom”. I understand that and would never want to be the reason someone couldn’t get to the bathroom but I was under the seat. She could’ve gone around the other way instead of harassing me, basically placing her private parts on my head and borderline pushing me out of the way. You don’t pay (especially this much) for this deplorable experience. This was by far the worst experience I have ever had on American. I will be absolutely thinking twice and thrice about flying American Airlines again. I would rather pay more to fly delta because at least I know their WiFi will work and their flight attendants won’t have a terrible attitude for no reason, nor will they act the way this woman did. Unacceptable.
shittiest airline in the hemisphere. To improve - start thinking you're flying people, not cattle
Almost everything it was a “cool” ambiance but we arrived to Toronto so that it’s ok for me
The service to/from the airport/plane (wheelchair assistance for my mother in law) was exceptional. The staff was super friendly and courteous. The staff on the plane was also very nice. The food quality could have been better (mashed chicken sandwich).
They had the small delay so they thought I wouldn't make my connection and they canceled my whole flight from the connection onwards even though I made it to the connection I was there on the boarding but I couldn't board to my next flight because the airline company canceled my flight before I even got to the second airport They didn't help in arranging a new flight they told me I could put a claim somewhere at some point which made my frustration even worse no hotel was allocated no notification of any kind and all I heard was the sentence we are not responsible we didn't cancel it someone else is responsible go look for it
Very bad service the way back we was on the way for r two days very bad condition and waiting for luggage till now
Good flight, slightly cramped as the seats are very close together
Front desk attendant wouldn’t check me in even though there was not a single person in line. Made me use the kiosk. Kiosk had an error (of course) no baggage can be checked at this kiosk please see attendant. Then I had to wait in line for the same front desk attendant waiting for 5 people who ended up coming in front of me while I tried to use a broken and useless kiosk. Finally after checked in, wait 30 min to board all the way to zone 6 and they would deny me even after all the zone 1-5 people already went. Just literally making us wait to board so they stand there doing nothing for 5 minutes. Just ridiculous and awful customer service. Fly with literally anyone else
The overall experience was very good and the flight left early. The checkin process was efficient and the staff was helpful and courteous. Of course, the room between seats could always be a little bigger.....
The layover in Montreal in the lounge was long and nothing special.
The fact that you are sending me a survey asking me about a connection that was missed speaks to the level customer service that was present throughout this trip.
It's hard to tell where to plug in electronics, and the port on my seat didn't work. Their entertainment system was down. Vegetarian food options were tasty. Friendly, helpful flight attendants.
My flights were great and the crew on them was lovely especially the London to Barcelona flight as Al & AJ were so amazingly nice. I wish they would be my crew always as they have the best customer service. Sadly both flights were delayed the first one from Vegas was because they clearly loaded the cargo wrong the plane was off balance making us 2 hours late. This made me miss my connection and sadly it was challenging rebooking while I was on the flight. I will never use Kayak again as there was no customer service number or live chat and you rebooked me on a flight 2 days later. I had my mom call BA to change it which she did after spending an hour on hold. This should not be so difficult. My second flight was an hour delayed due to not being able to disconnect the bridge from the plane but I did finally make it home.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
On this flight I was in BA business class. I am used to flying United Airlines Polaris class and I was underwhelmed by BA’s business suite class. A few things: - the lounge at LAS was very basic and crowded and the LHR/T3 lounge a bit better, but still not like the Polaris lounges - boarding was chaotic, no one knew what group was supposed to board - the suites were nice, but the padding was not really made for sleeping on - crew were friendly, but only really one tray/serving for the dinner service. None of “drink first, then dinner with 1-2 pourings of wine, then dessert”. UA might not be known for the best service in the industry, but compared to BA they are super attentive. During the BA flight there was no one checking in on you after you got your one tray. - arrival at LHR was busses taking us back to the terminal, surprising for a long flight. Once again chaotic. The bus for First/Business was completely packed with anyone who could get on and the driver was screaming at passengers to get every inch packed before he drove to the terminal. By the time I arrived I felt like BA had sold me a superior flight experience and delivered a mediocre economy class experience just because they can and do not really care about their customers. Very disappointing.
Wheel chair assistance was requested but found very poor status at London.
Our flight BA638 was cancelled with very short notice. It was supposed to depart at 7:25am. We had left Chichester at 3:30am in order to make the flight, and we were notified of the cancellation while en route to LHR. We were told the cancellation was necessary because a plane had not been scheduled to be at LHR for this flight! We were rescheduled to BA636. This flight was supposed to depart at 11:00am but didn't actually take off until ~12:30pm. Consequently we arrived in Athens several hours late, missing out on half a day of our sightseeing time. We had booked transport with MyTransfers to pick us up at the Athens airport and drive us to our Hotel Adonis. I was unable to get a refund for this service because our flight was so delayed. They required 24 hour notice of pick up time changes. I instead had to pay for a taxi at the airport. I have tried to fill out a request for compensation online but have been unsuccessful. How can I get help for filing a claim?
They could do everything better!! From the rickety plane to the flight attendants, when American Airlines is operated by British Airways, their standards are lowered! It’s like Macy’s, operated by Walmart!!
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though
Late boarding with inconsistent excuses. Bulk head seats were very small and uncomfortable. 1 tiny candy bar and a water were only food provisions. Food for purchase was unavailable.
