Wifi worked inconsistently; outlet to charge computer did not work.
Gate agent in LAS named Juliett should win an award for excellent customer service.
My experience with Delta started with my luggage being found ripped open with items missing. The baggage office told me to bring the bag, and I wanted them to see how I found it. The agent refused, so I carried my bag into the office myself. The agent was nice enough to fix the zipper and gave me a red card with a number to call. I followed the steps; first one department, then the baggage department took over. This took more than two hours on the phone. The return flight was okay. The flight lead was checking her meals and then asked if we wanted anything before departure. However, throughout the flight, I had to ask for things because she was reading her book;which I have no issue with if she had been more attentive. At the end of the flight, the pilot appeared annoyed with the flight lead for not following his instructions regarding a meal he had requested; a chicken sandwichand said, "I asked for that for the flight." On the positive side, my work event in Vegas went well, and now I'm home relaxing.
Delta is always a wonderful experience. A clean plane and the crew is really friendly.
Air travel sucks. It continues to be awful for all airlines. No shame on delta alone.
Everything went well and was good. Nothing exceptional, but no complaints either. Cheap seats are pretty comfortable.
De planning was an absolute mess. We were never told that we weren’t at the gate and that we had to go down unstable stairs and then hop on a bus. People were falling, we couldn’t tell who was in charge. Overall terrible communication that ended up leaving a bad impression at the very end of the experience.
Long line to check bags. Curbside check-in was closed. Seat back monitor was not working.
Left on time. Arrived on time. That’s all i ask.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Quinoa chocolate cookies are my favorite! Would be nice to have internet service like American
Old plane, no amenities. Very abrupt landing. Unnecessarily long taxi time.
The plane left over an hour late. I missed my connection going to Tokyo. They haven’t sent my bag to Thailand, where I ended up. It took me over 32 hours to get here. Very bad experience so far. I hope they can fix this and get my bag to me, within 24 hours it doesn’t look good at this time.
We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.
Flight was 3 1/2 hour delayed with no credit or meal vouchers
The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.
Too many canceled flights and kept my wife and I separated on alternate flights. We did not fly out of Denver. We paid a lot of money for the seats we wanted and now that money is gone and we did not sit together. That being said, the many agents were very friendly and did everything possible to help us.
It was soooo hot I was sweating even at altitude. I know you want people to sleep, but keeping it that hot is stupid!
Your app is impossible to use. I couldn't load it. Then i couldn't open it. When i finally got both those things done -with much help -then i couldn't open the app to install a credit card. The upshot was 4 flights without access to food or drink. When i first tried to download united app some company called starlier opened instead and i would up signing up for some 49 dollar a month music service which i still have not been able to cancel.
I contacted both carriers months beforehand to change the cabin (booked in April) but to no avail (united asked to contact Swiss since it was their equipment, Swiss told me to reach out to united). So yeah… My seat was pretty worn down, legroom on 27K was more than enough, but still economy seating so, getting to know your neighbours was easy. According to ground staff, the flight was massively overbooked- and this showed. I ordered a gluten free meal beforehand (which was honoured) but for breakfast got a bread roll and croissant 🤷🏼♂️ The connection itself is great. Leaving SFO late PM to arrive at ZRH in the afternoon makes it easier to get re adjusted again. However, and since I’ve flown this connection a couple of times in the past, I will rather deal with one carrier only and include a layover on the east coast.
The first flight was delayed and we almost lost the second flight . Was a scary moment
shittiest airline in the hemisphere. To improve - start thinking you're flying people, not cattle
Almost everything it was a “cool” ambiance but we arrived to Toronto so that it’s ok for me
Very bad service the way back we was on the way for r two days very bad condition and waiting for luggage till now
Front desk attendant wouldn’t check me in even though there was not a single person in line. Made me use the kiosk. Kiosk had an error (of course) no baggage can be checked at this kiosk please see attendant. Then I had to wait in line for the same front desk attendant waiting for 5 people who ended up coming in front of me while I tried to use a broken and useless kiosk. Finally after checked in, wait 30 min to board all the way to zone 6 and they would deny me even after all the zone 1-5 people already went. Just literally making us wait to board so they stand there doing nothing for 5 minutes. Just ridiculous and awful customer service. Fly with literally anyone else
Small plane with no space, old seats, no entertainment, big turbulences
Another 5h flight with Air Canada with no screens and WiFi not working. Not even intranet for inflight movies on personal devices. UNACCEPTABLE
I would prefer if the Exit row seating was treated as priority seating.
I would never fly air Canada again….delay after delay…poor service….
A coffee in the morning before we land would have been very appreciated.
The food was fine. The seats are small but accomidating. The staff was very freindly. I would fly them again happily
It flight had a maintenance issue, that should be part of of preventative maintenance, and then they completely mismanaged the passengers on the buses. A terrible experience.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Lufthansa has a bag policy unique to Lufthansa. We all had a small carry on and a backpack (personal item) that we carried with us through multiple other connecting flights, no problem. With Lufthansa we were charged 80 euros each for the carry on at the gate, for this one flight. When asked they said they made an announcement… problem being that we had just arrived to the gate from a connecting flight and didn’t hear an announcement. While we were standing at the counter paying the ridiculous fee several other people were stopped, while countless others boarded with the same type of luggage and were not stopped. Crazy. Good news though, when we got on the plane half of the overhead bins were empty! After an already horrible experience the lady at the counter was also terrible, so that helped round things out.
Delayed over 2 hours. Bring your own snacks or prepare to pay. No entertainment and no plug plugs for charging.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
Boarding delayed 1.5 hours. Ended up sick because of all the delays and lines waiting around airport and boarding.
Gate agent required us to check our perfectly legal carry on bags due to a supposed lack of overhead space. After seating, we saw nothing but empty space in our seating area. This caused luggage to miss connection in Athens, and we had no bags in Mykonos. Totally avoidable and unacceptable. My last U A flight !
Flights have been completely changed with another airlines just a few hours before departure. New trip had a short connection time between flights and separate check-ins were required. The first flight was a bit delayed, so we had to pick up our luggage after the first flight, run to another terminal check in and drop off baggage again. We almost missed the second flight. That was painful!!!
Food was mediocre. In flight entertainment lacked live TV. Crew was fantastic. Plane very comfortable if a bit worn.
It's hard to tell where to plug in electronics, and the port on my seat didn't work. Their entertainment system was down. Vegetarian food options were tasty. Friendly, helpful flight attendants.
1st class seats NOT REALLY 1st class or business class but like premier economy. Should be listed as such or named something else. I have flown 1st class with other airlines and they are nothing like it at all.
My flights were great and the crew on them was lovely especially the London to Barcelona flight as Al & AJ were so amazingly nice. I wish they would be my crew always as they have the best customer service. Sadly both flights were delayed the first one from Vegas was because they clearly loaded the cargo wrong the plane was off balance making us 2 hours late. This made me miss my connection and sadly it was challenging rebooking while I was on the flight. I will never use Kayak again as there was no customer service number or live chat and you rebooked me on a flight 2 days later. I had my mom call BA to change it which she did after spending an hour on hold. This should not be so difficult. My second flight was an hour delayed due to not being able to disconnect the bridge from the plane but I did finally make it home.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
On this flight I was in BA business class. I am used to flying United Airlines Polaris class and I was underwhelmed by BA’s business suite class. A few things: - the lounge at LAS was very basic and crowded and the LHR/T3 lounge a bit better, but still not like the Polaris lounges - boarding was chaotic, no one knew what group was supposed to board - the suites were nice, but the padding was not really made for sleeping on - crew were friendly, but only really one tray/serving for the dinner service. None of “drink first, then dinner with 1-2 pourings of wine, then dessert”. UA might not be known for the best service in the industry, but compared to BA they are super attentive. During the BA flight there was no one checking in on you after you got your one tray. - arrival at LHR was busses taking us back to the terminal, surprising for a long flight. Once again chaotic. The bus for First/Business was completely packed with anyone who could get on and the driver was screaming at passengers to get every inch packed before he drove to the terminal. By the time I arrived I felt like BA had sold me a superior flight experience and delivered a mediocre economy class experience just because they can and do not really care about their customers. Very disappointing.
Wheel chair assistance was requested but found very poor status at London.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
The mobile app for BA could have been better. It did not update real time on gate chnage information at the airport.
Allow extra time if changing planes at Gatwick, UK. You have to go through customs, out of the departure area and then go back through airline check in, back through security and back to departure area. Departures is at the opposite end of the terminal area, about a quarter mile hike each direction. Poor signage also.
The flight connection information and management was ZERO. This was one of the reasons why we delayed the connecting flight. The crew was rushing with drinks and always miss something.
