Starlux was great service and awesome food and drinks👍🏼 will take starlux again for my next vacation👍🏼
Loved the boarding process. All airlines should board from the back to the front. Very efficient. Food was excellent, crew were great, seats were spacious and comfortable and the entertainment screen was the best I have seen.
Flight cancelled due to inclement weather yet rival airline EVA Air with the same route departed 2 hours later and landed safely while our flight was cancelled and rescheduled for 36 hours later.
The staff in air and on land went above and beyond! I would definately recommend and we will fly Starlux again!
I need Starlux to respond to my complaint and issues for my flight.
Someon vomit during boarding. My seat was next to the vomit. I asked crew member to switch seat, but they said it was a full flight. I had my baby with me. My baby got sick after the flight. He was in the hospital for 2 days.
The airplane so clean and they have a nice crew
it they come out with resent movie and good food
The crew could have been kinder and less pushy. The premium economy seats don't have enough cushion. The seats are to hard and the flight became painful and uncomfortable after an hour of flying.
Aircraft is new and toilets are spacious, but toilets are quite filthy. They should clean more often. They have a long list of drink offer but are actually not available during meal. They said they’ll come back with them and you don’t get them until after dinner which means you eat your meals without any drinks if you were to get something that they don’t have on the cart. They are strict about removing headphones during take off and landing which is new to us since the movies did not get turned off. Instead, we we’re forced to watch their commercials during that time. We probably would fly with them again but not with the cost we spent. For the record, I work in tourism and travel a lot for inspections.
Never had a flight delay issue with Korean Air, that's why I always go with this airline.
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
There was a lot of partial tv shows but not enough to last the flight. The food was incredible! The crew were so helpful and patient. Lots more space than what I usually get on an international flight. Very comfortable!
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
Not many people, so you can lay down on two seats
Great experienced staff and very pleasant compared to some other international airlines
Flight was good and comfortable, even for long haul economy. No complaints.
Checking in via an alliance partner, even a foreign one should get TSA Precheck printed on your boarding pass. The paper copy issued by ANA didn’t show it. I couldn’t get my digital copy due to some technical issue arising because I checked in with ANA. The kiosks at SFO similarly threw an error. The only way I could have gotten a new copy of my boarding pass was from the UA counter and lines were nearly as long as TSA so I bit the bullet and went through the regular TSA line. If UA wants my business, they need to improve that process.
Flight was diverted to Osaka due to engine problems then arrived at a different airport 6 hours late. We were so tired. ANA did the best they could.
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
Warm the bread. Movies: better choices to include Chinese movies options or some of the older winners of flim festival
Almost 6 hours of delay with over 12 gate changes. Flight was supposed to depart around 6 and instead depart after 12am. No accommodations were offered than some snacks closer to midnight when the crew was planning to throw away some snacks.
The crew was very nice and polite. They made sure everybody got their meal and drinks. Even the economy class had a very adequate leg room for someone that is over 6 foot tall.
Purchased WiFi was slow to non functional. Staff was not personable or friendly. Seats were cramped. Boarding took long but I expected that.
My flight was suppose to be at 7:45pm to fly but it didnt fly out until 8:55 to dallas so then all of my other flights was late and delay ihad to wait at the airport for extra 14 hours to be able to get on a different plane
There were delays at boarding and landing. These events resulted in a tight transfer time in HK. Poor signage for transfers. Finally, lost luggage at final destination.
It was good. The planes needed to be updated though, they were dated and the entertainment systems were old. Service was amazing. The pre-booked meals were lacklustre.
Super delayed. Unnecessary. Need more competent people doing logistics to keep things moving on time. Totally unacceptable.
Flew from lax economy on cathay 777. Seat configuration 3-4-3. When the forward seat reclines it feels like someone is leaning forward and staring you. If you are slightly big tray tables will touch your abdomen even with seats upright. AVOID this above 777 configuration at all cost for a long flight. However their Airbus 350 3-3-3 configuration felt spacious and Seats wider.
Very friendly and accommodating staff. Food was great. Lots of movies and tv shows to choose from. Highly recommend.
Leg room wasn't that great. Other than that it was a good flight
Seats in the absolute back row of the plane even though we booked ages ago :( Crew was awesome though
My connecting flight was canceled or never existed. My stopover went from 1 hour and a half to 10 hours. It was a long day that I wasn't prepared for and it would have been nice to know that ahead of time. Cathay is great though. Great staff, entertainment and food.
I was only given 2 meals, and my screen showed that there were 3 meals. Second meal was 1-2 hours late according to the screen.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
United have really come back. Airport and boarding process is clear and good, app and information also very good
They charged a fee for 1st bag checked. Others in same party were free.
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
The movies offered were great. Staff were very pleasant and very efficient.
After a delay at the gate, C3, at Ohare on Sunday, I left my Blk ski coat on the bench at the gate, lost! Please review my lob claim, thx.
Very bad! They kept delaying my flight and wouldn’t do anything about it
They brought an empty plane to the gate. Then a flight delay was announced for maintenance and waiting on a part. I was then put on a flight to San Francisco instead with a connecting flight to my final destination. Arrived at my final destination 2 hours late.
The only downside was my cell phone charger wouldn’t work in the charging port but everyone else’s would work in them all. My cell phone cable works fine in my hotel room in Frankfurt.
Flight and crew were great. United didn't inform crew of immigration process which was disappointing!
