Food wasn't the greatest but it was adequate considering shirt trip
the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience.
the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful.
Friendly, smiling staff, ever happy to help, nice food
Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore
Excellent crew services
Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full.
Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!
I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s.
It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open
The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat.
I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space.
Food was quite good
the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights.
The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert
The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176
Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat.
Las Vegas McCarran (LAS) United States
|Flights Arrive in||Bangkok Suvarnabhumi & other airports|
|Flights Depart from||Las Vegas McCarran|
|Airlines||Singapore Airlines, ANA|
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