Food was just ok..had snack box :( Crew was very nice
always delayed. toilet is too stinky worse than smells in sf homeless distriction
It was a quick flight, but coffee would have been great!
Get more efficient check in staff. My boarding pass was printed with different name. My son who was traveling with me had his boarding pass printed in duplicate and we were interrogated like it was our fault that I may have lost my own boarding pass when the staff knew very well she just handled and tore the piece she need. This was with PAL.
In GEG I arrived at 0930 for a 1600 flight. Alaska had a rule that you could not check your bags until 4 hours before flight time. I was forced to sit in a chilly lobby for hours. I had access to a bathroom, but could not go into terminal for food and drink. Boarding and flight OK
Flight was delayed by hr and half, takeoff and climbing was frightening
Hire more people. It’s not my fault they don’t have enough pilots. THEY shortened my vacation, by changing the flights I booked. We sat on the tarmac for an hour. $35 for my checked bag, and then they wanted $75 MORE for me to pick my seat??? A tiny bag of pretzels on my connecting flight, with nothing on the first leg. Big deal. The people were great. Can’t deny that. But the way they do business, leaves a bit to be desired. They are just another airline.
Missed connection due to waiting on tarmac for gate. Rebooking took 30 minutes in line with 2 people in line in front. Horrible inefficient careless staff.
I made a mistake. Read what I wrote in the flight from Dulles to SEA. The negative experience was from SEA to BOI. Total garbage. Wont do it again.
Upgraded to first class both times .The flight attendant Spicy Tim.was excellent and very amusing.
Southwest is Southwest. No frills. If you're luck enough to get a happy crew (we did), then it makes for a nicer flight.
Southwest is typically delayed, and it gets wearisome. It is no longer a discount airline and you get way less than you pay for when it comes to comfort and Ce.
We sat on the plane on the tarmac for 4 hours.
I'm not a fan of Southwest's model. I don't like the herding style of boarding.
Flight crew and cabin crew were great. I had to rearrange flights because my original flight was 3hrs delayed for weather, the rub is the flight I moved to boarded on time then we sat at the gate for 2 hours because scheduling stole our first officer for another flight, TWICE. Then our actual FO was an hour delayed. To make it worse my original flight went from a 3 hour delay to departing 15min EARLY. Just poor scheduling operations all around.
Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.
Staff was far less than helpful at all times. Departure and arrival times mean nothing to Southwest. Extremely disappointed, will never fly with them again, and I’ll be sure to share my experience with all.
It is southwest seat was ok. Not the most comfortable seat
I’ve always loved Southwest. No issues at all. I was flying standby and the gate agent was extremely friendly and helpful. Boarding was smooth and I was able to get a window seat in the emergency exit row. Crew was fantastic! They were very professional and accommodating. We had to divert from our destination due to weather but the flight crew kept everyone at ease and informed us of all pertinent information. Excellent flight
The price of the tickets isn't matching the flight experience. No matter how long the flight is, you're only getting pretzels. The flight attendants looked unkept and over it.
It was not a good experience. When I went to check-in one of Alaska's employees told me I had to check-in with Hawaiian Airlines, which was on the opposite side of the airport. I made my way over and when I got to Hawaiian Airlines they told me I was in the wrong place. The employee saw the look of defeat in my face and was able to get someone to check me in and text me my boarding pass. I had to make my way all the way back to the other side of the airport and barely made my flight. I think it would be very helpful for employees to be more informed with these Hawaiian flights that are operated by Alaska so they are not rerouting people to the wrong terminals. Also, clear signage in the check-in area.
Same as ive said before. All airlines and TSA need a massive revamp.
Alaska airline sis usually great. However flying nowadays is so stressful and feels more like an interrogation rather than a fun part of the vacation experience. From the TSA to the cramped seating it feels like i am entering a concentration camp having my picture taken via TSA and being forced to have my body scanned. Then we are forced to sit in beyond cramped conditions where our knees are crushed into the back of the seat in front of us with almost no movement possible constantly being reminded to put our seats forward when we want to alleviate the horrendous pain of our knees being shoved into hard plastic. My knees looked like i had kneeled on gravel for 2 days straight after flying for a total of 14 hours for my roundtrip. I keep hearing from our elders about the jopys of flying in the 70s and 80s but now it feels like the joy has been removed as a means of acquiring more financial gain by the airlines. Not to mention that my flight via hawaiin airlines was delayed so long that i had to miss my connecting flight which then forced me to miss another day of work and the only recourse i had was a wonderful conversation with a lady via Alaskan Airlines when she got me a new flight the next day due to the delay. She was very pleasant and helpful. She got me onto a nother flight the following day but when i have to travel 2 hours from springfield Illinois to st louis it was a huge hassle having the delay in the first place. Not even the tiniest bit of compensation was offered either. Not a voucher, not a free meal, not a slightly better seat, just a reschedule when in no way was the delay or the missing of the connecting flight my fault. I want to reiterate that Alaska Airlines is really one of the best airlines overall. I fully understand they dont control the TSA, but it does effect the overall experience when TSA is making it feel like we are going through a re-education camp with rather strange videos playing on the walls the entire way through Security. With that said, Alaska should take cosnideration from years of past and make the flying experience fun again. I understand profit is important, but if just ONE airline made flying like it used to be 40 years ago and stopped making it such a money-driven experience, then i, along with many others would choose to fly more often. We see the smaller soda cans and we laugh, we see the tiny snacks and scoff, we see the ridiculous wifi costs and choose to not pay for it because we download our own prior to flying. Why not get everyone to use the wifi by making it like 2 bucks rather than 8 bucks? Make a much larger first class area with slightly lower costs so it doesn't feel like we are mere peons boarding a cattle car? Create some more leg room and watch how fast people are clamoring for your airline over others. Not one airline is actually catering to the general public, if they did, they would see so many people seeking out their airlines above all others and it is just that simple.
Both flights were late 2+ hours with ZERO communication from the airlines or their staff. No offers for compensation. WiFi didn’t work for streaming and they said to only use browsing but that didn’t work either. Waste of $$. No drinks only boxed water or apple juice. No snack. One of the worst flight experiences I’ve ever had.
The ticket and bag check in was chaotic at SEATAC. No clear communication or signage for bag drop off.
This was actually an Alaska flight. I was not able to check in online using the Kayak app or the web for Hawaiian or Alaska airlines. So I contacted Hawaiian and they advised that I had to go to the counter when I arrive at the airport. So I waited in line at the Hawaiian counter for 45 minutes. When I got to the ticket agent she advised that I needed to go to the Alaskan Airlines ticket counter. So I went to that counter which thankfully was not busy. I received my boarding pass and then went to security. I arrived at the gate as boarding was beginning. The frustration is that Hawaiian or Kayak should have directed me to the correct ticket counter. When it is “operated by” a average person doesn't know what that means. Kayak app was silent on what action to take when I was unable to check in online and Hawaiian just stated my ticket number and confirmation numbers were invalid. Communication is key and this process could be cleaned up. Thank goodness I am savvy and speak English, I can’t imagine this process for someone who may not be.
If I knew I would be on Alaska Airlines flying back, I never would have bought the ticket. My flight kept getting delayed and Alaska always seems to be late which is why I don’t fly on them.
Good. They changed our gate very late and then when we landed, we had to wait 20 minutes to get off the airplane because another plane was in a slot.
Very nice experience. The boarding however seemed somewhat mixed up, and we were delayed taking off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Tight! Seats are not designed for those of us who wear extra-large clothes.
The non-stop flight from Grand Rapids was excellent. I neither expected or needed a budget flight and Allegiant made the trip easy and for an affordable price, Arriving at the Mesa Airport (AZA) is a delight compared to the international airport. For our return flight, we were able to arrive 75 minutes before the flight, return the rental car, check our bag and make it to the gate in plenty of time. That would never happen at most airports.
Easiest flights I’ve ever taken. Plane was comfortable without overly crowded seating.
Terrible. Still have not received the refund from them. They sent it to some account that I don't even know. Spoke with costumer service and they are unable to help.
I didn’t like it at all. I miss my second flight because of the delay on Allegiant Air now I m stuck in MCO.
Good, but a bit late on take off after loading. Don't like charging for carry ons!
First time flying with them and will definitely fly again in the future. Crew was so nice and friendly, fought was seamless. They are simple planes, no entertainment, but it’s fine for a short flight or if you have personal devices Rates are competitive, and they did so well with keeping the flight on time after a tropical storm, where other airlines had delays and cancellations.
They boarded passengers that sat in the back of the plane first, making boarding very efficient.
I didn't even take this flight. My plans changed and I couldn't get ahold of customer service and the website kept breaking down during the attempt to change the flight. I wound up taking another airline entirely and eating the cost.
The worst flying experience ever 3 delays. No accommodations. Had to deboard the plane after being delayed.
Spirit gets you there; it's no worse than any other aircraft, all things considered. (It's not like everyone else is such a hero). But - holy moses - do they nickel and dime you to absolutely every nickel - I was really expecting to have to pay to use the bathroom. And when the captain comes on with a 5 minute sales pitch about getting "points", that was like something on Bizarro world. Other than that, everyone else was professional and worked hard to get us from point A to point B. I'm not loving all the "self-service" stuff but there it is - just when the machines don't work you don't have anyone to talk to.
The ease of booking the flight was very good. Speaking with customer service was also good. However, the crew people are unfriendly and unwelcoming which I found this as unprofessional. As far as comfort it was mediocre. This was my first time flying Spirit and I chose them because of the flight times met my needs and my budget. However, I would be reluctant to fly on Spirit again. In addition, if the crew were more friendly and at least appeared somewhat happy and welcoming personally it would probably make the experience of flying with Spirit better.
hahaha we are delayed for one hour plus.. but thx we arrived San Diego safe
Canceled my flight and refused to put me on a different flight to get me to my destination. Unacceptable and ruined my trip
Plane uncomfortable. Issues with engine caused a long delay, 2hrs, before taking off
No leg room AT all extremely uncomfortable flight water even cost 5 dollars
Seats are very uncomfortable pls make your seats comfortable pls pls pls
I was comfortable because I upgraded. I would not have been comfortable in economy. It was a short flight so there was limited food service and no inflight entertainment.
Seats were surprisingly comfortable, and crew was polite. I did not like the baggage fee prices, the minimal amount of flight choices for my area and the difficulty of the self service bag drop.
Delayed fight LAS to LAX. OK, fog in LA, not your fault. But all your staff, onboard in in lounge, speak so fast, enunciate so poorly and often have a accent that it is impossible to understanding anything they are saying.
