Cons: "Should have bought 1st class."
Cons: "XXI Century, California, variety of drinks on board: water or orange juice. Are you for real??!"
Pros: "Andrew and James the flight attendants were fantastic. The flight crew was great. Very smooth flight."
Cons: "Delayed flight by several hours. When the replacement plane arrived, the crew had to leave for a replacement crew. We arrived in New York half a day after our scheduled original arrival."
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Pros: "good food and good movie selection."
Pros: "Ride was nice, friendly staff"
Cons: "Comfort can always be better"
Pros: "Seating was excellent, nice comfortable seats which seem to be roomier than other airlines."
Cons: "As with all airlines, I wish WiFi was free as we pay enough already for tickets."
Cons: "No problems on the flight."
Cons: "first class seats were not that comfortable and would not recommend taking this flight as a red eye"
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Pros: "The crew was great, the lighting was very mellowing, perfect for the moring flight"
Pros: "Crew was good"
Cons: "Again, board plane back to front after boarding special needs passenger and your priority passengers. Why have us climb over everyone when we have to get to the back. Also verify size of 2 carry ons. This is what is a hassle."
Pros: "Crew is always lovely on these flights. attentive and courteous."
Cons: "I got bumped to first class. Which sounds amazing, until you realize it’s the worst first class you’ve ever experienced."
Pros: "Amazing crew, amazing plane...the conversion from virgin to Alaska has started, and it didn’t disappoint. Lots of leg room."
Cons: "No complaints!"
Pros: "completely not flight was 11:45 they fly on 12:15 after stopping Multiple times on ramp also even flight land at 8:18 Supposed to be at 7:55 because of uber driver charge me waiting fee and in flight i ask water so she said i’ll give you in air and in air she didn’t came for 1:30 for offer water"
Cons: "crew should be better and flight should be on time"
Cons: "No seat assigned at check in. I got the window seat on the last row, right next to toilet and not reclining. :( No entertainment system on such a long flight unless you rent a tablet from them"
Pros: "Seating comfortable. Free entertainment"
Cons: "Someone took my son's carry on bag"
Pros: "Crew was so accommodating! Excellent service and personality. Smooth easy flight"
Pros: "Premium seat was nice"
Cons: "Wish exit row seats reclined"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Free movies"
Cons: "No free snacks"
Cons: "Media didn’t work on flight to or from Los Angeles"
Pros: "Most everything"
Cons: "No bottles of water for sale and not enough water to drink, and one bathroom broken without possibility or offer of using first class bathroom to cut down the line"
Pros: "Excellent customer service by the flight attendants. Easy to drop off baggage once tagged. Great smooth flight."
Cons: "Once again we were told the wrong baggage claim carousel on board the plane. This seems to happen everytime I fly Alaska. If it is changes they need to announce it downstairs in baggage instead of people having to realize on their own. I had picked my seats online when I made my reservation and when I went to check in they were not assigned to me and I had to pick again. My original seats were not available. Doesn’t make sense to have me pick seats and then take them away. The flight was not full so that was not the issue."
Pros: "I liked the ability to be able to order food and drinks over the screen."
Cons: "-Need more food/sandwich options, and a Bloody Mary Mix (virgin) option. -wished the seats had more leaning ability, as my neck hurt a bit. - service on 1416 from LAX to JFK was very good, the stewardess was nice and pleasant, much better than some of the male stewards."
Pros: "Quick boarding / friendly boarding staff Smooth flight"
Cons: "The red-eye flight there were no pillows or blankets available for economy class! This used to be a basic! There was few food options for sale on the menu even fewer snack options."
Pros: "Ample leg room (I’m 5’9, could be tight for someone 6” and taller)"
Cons: "No headphones provided for inflight entertainment. I have an iPhone 8 so I only have blue tooth headphones and couldn’t watch the movies displayed."
Pros: "The seat and cocktails were great. The crew in general was very knowledgeable, and kind"
Cons: "Two other passengers and myself had what we were told by the flight crew were veg protein plate meals. Imagine our surprise when there was meat on them."
Pros: "The Flight Itself Is Excellent!!!!"
Cons: "The Flight Attendant Service Needs Improvement Meaning "1st Class", And Certain "Types Of People" Are Not The Only Passengers On The Plane!!!! Meaning I Had Ordered Something To Drink, And It Took Them An Hour, And I Had To Page, And Remind Them Of My Order. Also, On Long Flights Like This "Food Should Be Served At No Additional Charge" Seriously!!!! That Is All!!!!"
Pros: "Flight attendants were upbeat and attentive. They came around frequently with food and drink carts."
Cons: "My wife and I had our seats changed (not requested or offered) to “sit together”. Turns out this was in the last row, and between not having a reclining seat, a generally rough flight, and the constant line to the bathrooms it was particularly unpleasant. I should have looked more carefully at the seat assignments and they should have been more up front!"
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Free movies, comfy seats"
Cons: "The WiFi doesn’t work. They didn’t give out any snacks just drinks."
Pros: "Everyone was very friendly and professional, they granted me with an unexpected upgrade."
Pros: "Quiet, relaxation, good service."
Cons: "Tight seat, hard to get out of."
Pros: "I liked that the tv and entertainment was fairly up to date with a variety to choose from."
Cons: "I was taken aback and disappointmented to board a plane which smelled like the bathroom and seemed not to be cleaned for our flight there was crumbs all over my seat. Also the flight attendents barely made an appearance for me to even request some water! This is not spirit where everything is a la carte on a flight. Disappointed!"
Cons: "My seat didn’t recline, and the flight was too full for me to move seats. On a red eye this was a real disappointment for me."
Pros: "Crew was helpful and kind. Would fly it again."
Cons: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Cons: "I was bait & switched from $290 to $398 on a Kayak ticket with Alaska Airlines. I have a lengthy customer service email chain & it is NOT resolved. I’m an experienced traveler and customer of Kayak - who is very unhappy."
Pros: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Cons: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Pros: "Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best."
Pros: "I slept the entire flight. It was great."
Cons: "My luggage was never transferred"
Pros: "Being on-time."
Cons: "Not having the option to fly from Las Vegas to Pasco on other schedules when booking."
Cons: "Great service and no complaints on the space on the leg room"
Pros: "I'm a tall guy and the seating was very roomy. The flight crew was extremely pleasant. All in all a great trip."
Cons: "No negative feedback."
Pros: "My original flight was delayed by 2 and a half hours. The booking agent on the phone happily rebooked me to the next day without question."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Pros: "I love flying on virgin.. very clean and friendly employess.."
Cons: "I understand Alaskan Airlines and Virgin American is merging but i couldn't check in online for faster service. I had to walk over to virgin and stand in line which was a inconvience because I was traveling with a person with disabilities. If companies are merging it should still be a seamless transition for both the client and companies involved. The confirmation information from Alaska doesn't work for Virgin. This should be updated."
Take off changed 3 time which not good at all
I liked the fact that there was no crying babies on the plane kicking my chair and screaming in my ear! What could have been better was the entire process: Plane was delayed three times There needs to be a section of plane for babies and parents
Cons: "Movies didnt work"
Pros: "Best service experience"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Excellent entertainment options with screens installed in each seat."
Cons: "A second drink cart offering later in the flight would have been nice."
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Comfort plus is worth the upgrade"
Cons: "Getting to JFK by 810PM instead of past midnight"
Pros: "I like the ear plugs and face mask."
Cons: "Flight delayed due technical issues, etc."
Cons: "No food domestic flight"
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "seat comfortable"
Pros: "Boarding was done efficiently."
Cons: "The crew barely spoke, wasn’t particularly friendly, didn’t make many announcements even while we circled JFK for 25+ mins waiting to land. Attendants didn’t come around much at all. Spent the whole flight with the guy next to me’s arm way past the armrest, pinned to the window; very uncomfortable."
Pros: "Very smooth flight, free WiFi nice staff"
Cons: "Who put the controls for the screen on the armrest? Who’s idea was it? You turn a movie on and your elbow turns it off, I mean this should’ve been obvious.... never the less JetBlue is an amazing airline, free WiFi smooth flight."
Cons: "I’m so sick of people abusing the overhead bins with their multiple items. It’s your plane, do something about it"
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "The on time departure and arrival, courtesy of the staff, availability of snacks, cleanliness of aircraft , and availability of entertainment, were all excellent features."
Cons: "There is nothing that I did not like."
Pros: "I like passing through TSA Pre and being in Group A"
Cons: "As a Group A ticket holder, I didn't like checking my bag at the gate."
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Cons: "Was assigned window seat in front of exit row, which meant i couldn’t recline my seat. guy in front of me pushed his chair all the way back, and I was stuck upright which meant I was cramped the entire time."
Pros: "That Harry Potter was playing"
Cons: "That our flight got delayed so many times, they changed the departure time to sooner at the last minute and we had to book it to the gate from security, we missed our connecting flight and had to sleep in the airport."
Pros: "Wasn’t much to like"
Cons: "Seat was uncomfortable, my monitor was inoperable the entire flight, way too hard on breaks during landing."
Pros: "The flight was great, and even when we hit some turbulence, it was announced that although it was unavoidable, it would be rather short lived, which it was. Good job, crew!"
Cons: "The entire time we were at the gate (~ 1+ hr prior to boarding) one or the other Jetblue employees announced OVER AND OVER AND OVER that the information on the electronic screen was wrong. So the question is, WHY? Not why was it wrong. Why couldn't it be changed??? There is no reason that I can think of why an electronic screen cannot be updated or turned off. Whatever excuse that Jetblue can come up with for why the screen remained incorrect, forcing constant broadcast messaging is not sufficient. If it's the airport's fault, Jetblue should be expressing their displeasure at least at the level I am. It was TRULY ANNOYING, and provided no gaurantee that customers were getting to the correct gates for the two flights."
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "Free, fast WiFi is always welcome and helps makes the journey much more civilized. The seats were extremely comfortable, more so than the newer planes in JetBlue’s fleet."
Cons: "Only one drinks service, flight attendants were absent for the latter half of the flight and final sweep of the cabin was below 10,000 feet. Drinks not so generously poured. Old plane has tiny low quality screens."
Cons: "Seat assignment, the family ended up separated"
Pros: "Leg room"
Cons: "The flight was delayed 4 hours. We were already inside the plane. The crew member said you can go out and buy something to eat and use the restroom. My husband and my baby left when they tried to comeback in the plane they were not allowed by the lady on the counter who was very rude. We are very very disappointed with a Jet blue"
Cons: "None of the movies that appear on the website for this tupe of aiecraft, on this route , were actually available on either on the flights. if i knew that was the case i would have booked with another airline."
Cons: "That you can't turn off the movie"
Pros: "My first time flying mint! Sooo comfortable."
Cons: "Wish they provided the good bye cookies more than just once."
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Cons: "The loud family on the plane would not shut up, even after I asked them too, especially the man with the loud baritone voice in the back row. Planes are not places for families to act like they do at home, it is a shared public space. The crew should make announcements that all unnecessary conversations should be avoided, to respect other people's need for peace and quiet."
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Pros: "The crew - both flight attendants and pilots - on the Las Vegas to NYC leg of the trip, were phenomenal! Friendly, humorous, the best I've seen on a flight."
Pros: "Landed early, friendly crew"
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Cons: "One hour delay. Only one small can to drink and a snack. But flight was in the middle of the night so maybe that was the reason of lack of drinks/snacks"
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "I never took a red eye before so I slept the whole trip. Super comfy seats. Arrival right on time."
Cons: "The ticket said speed but it didnt get me seated any faster."
Pros: "The crew prior to leaving was amazing. My flight was cancelled and Yvonne was on thephone for TWO hours getting me on another flight and arranging my connecting flights in order to get me to my final destination as soon s possible. Observing her coworkers I realize this is the norm for them."
Pros: "Friendly staff, comfortable, good selections"
Cons: "Tv wasn't working well. Sound was crunchy."
Delta has been the worst flying experience of my life.
This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Pros: "Crew is amazing and friendly"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Cons: "Seat wasn't comfortable"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Seats a lil tight"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "the flight was delayed and so I missed my train home"
Pros: "Amazing service from crew"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "Food was ok...cramped space"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "The flight attendant, Winsom, was fantastic."
Cons: "No issues. Smooth ride. Decent service."
Cons: "Everything was to my satisfaction."
Pros: "Every single detail was outstanding"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Cons: "We were delayed. Then they boarded us and we left the gate to then sit out in the 108F sun. They knew before we pushed back the wheels up time was extended again."
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
It was a nightmare Thff we flight was first delayed 4 times the delayed a 5th time for 10 more hours and then delayed again and when we finally got yo the runway the paperwork was not done so we couldn’t take off they only had 12 hours to prepare it… duh And then we landed on the wrong runway or something like that so more delays In a nutshell suckiest flight ever but it’s not the crews fault they were great I blame American Airlines and Jet Blue they should have seen it coming and fixed it before it happened Having people stuck in the airport in the middle of the night saying oh we’ll get you a hotel who wants a hotel at 4 in the morning even if it’s free for 3 hours and then rush back to check in again….!
Cons: "Better bathroom access for premium economy"
Cons: "Delayed as usual."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "Crew service; food and general customer service"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "food and entertainment (5+ hours!)"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "Food was ok and flight was early."
Cons: "Boarding was a mess and had to take a bus in frigid temps. Plane was from the 80s not entertainment unit and everything feeling old and rickety"
Pros: "Everything went smoothly, they gave us two snacks and earbuds and had a lot to watch for free."
Cons: "The wifi was useless."
Pros: "Nice seat. Good food. Good service."
Pros: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Cons: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "Just about nothing."
Cons: "Aged plane, aged bitter crew."
Pros: "Good leg room"
Cons: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Pros: "Arriving on time for the next connection"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "Not much"
Cons: "Older plane"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "An early morning flight and all went well."
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Pros: "Nothing in particular."
Cons: "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Pros: "The food and service were better than expected given the plane."
Cons: "The plane was so old. It had phones,no individual RGA. The same movie played both ways on our flights and the sound didn't properly work. The overhead was so tiny. I will not fly American again."
Pros: "Flight attendants were really nice and attentive."
Cons: "The plane was old and outdated. You could see where screws were loose. Very disconcerting. The food was awful. Headphones going to Rome were free, they were charging $5 from Rome to New York? Wow. British Airways baggage policies are different from American. Felt like a rip off."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Cons: "They could have not been 8hrs late"
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Cons: "Hsve to pay for drinks & snacks"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Cons: "my Luggage did not make it to Reno."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Cons: "Ground personnel"
Pros: "Easy to book. Easy to check in. Inexpensive. Flight on time. No frills flight, which in my opinion was great. I have no complaints. Overall a great experience."
Cons: "No complaints"
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Seat is uncomfortable"
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."
Pros: "The speed"
Cons: "Leg room"
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "Fast flight"
Cons: "Charge for carry on and in flight snacks and drinks (sodas,juices,water)"
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "Direct flight much better not having to change planes."
Cons: "Everything was fine on this flight would be nice to have Wi-Fi on planes."
Pros: "Leaving Bellingham great service wheel chair service great nice leg roome friendly service"
Cons: "Return flight no leg roome well chair pick up in Bellingham none existing especially the long ramp"
Cons: "I moved my seat when I checked in to sit with a friend and paid about ten bucks for a different seat. I didn't think much of it until I got to my new seat and realized I had paid to sit in a seat that was basically a bench that didn't recline and was right in front of the bathroom so it rattled every time someone flushed. Classy."
Pros: "initial price seemed great..."
Cons: "price seemed great until you add up all additional charges for carry on bags, seat selection take off was over 35 min late passengers seemed to be an inconvenience to attendants. air on & of valve f at seats was jammed & didn't turn off attendants said "oh well sorry""
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Cons: "No exchange available"
Pros: "Paperless boarding was awesome and FREE, no flumbing for boarding passes at TSA or terminal gate. There was no entertianment on this short flight and I didn't buying any food or drinks so I have no rating for this section. To my surprized I was able to purchase Show tickets at a great discount on board only, very cool! Flight was on time both ways! Seat Confront was tight but the website made it clear the seating would be on selected seats and since I didnt pay for the upgraded seating you get what you pay for."
Cons: "The on-line section process was challenging to purchase tickets, not real user friendly had to keep going out of the site and back in again and then after payment was complete the baggage section was incorrect so it had to be fixed at baggage checkin, the baggage fees are cheaper on-line verses at the terminal but max weight was 40lbs the industry standard is 50lb. Didnt like having all the extra fees. All in all there was still a big saving as to going directly to SW Airlines"