It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Flight was late for one hour"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "Food and entertainment not applicable"
Pros: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Pros: "On time"
Cons: "Small air craft"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Great flight attendants and very clean"
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Cons: "Delayed due to problem with the door"
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "Understanding crew, and a helping attitude"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "the staff"
Cons: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Left on time and got in early"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nice chairs with built in pillows. J"
At least a snack or a drink
Everything was fine, thank you.
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "Maintenance issues which led to a flight delay- understandable But we have been on the plane waiting to taxi. The person talking said it will take “3-4 minutes” to deplane...it’s taken about 45 min... Don’t overpromise and under deliver"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Cons: "Better WiFi and shows"
Cons: "Better customer service, no delays, respect for customers"
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
Cons: "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
Pros: "Awesome Customer Service"
Pros: "Missed by connection"
Cons: "Make layovers longer"
Cons: "food and entertainment (5+ hours!)"
Cons: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Cons: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
Pros: "Sat in the upgraded seats or I would have not enjoyed it as usual. I am very tall and flying is never pleasant. The 737 on the way out was terrible and shouldn’t be used on flights more than 2-3 hours. On the way back a much more comfortable 767. But again, upgraded seats only made it bearable."
Cons: "Their on board entertainment wasn’t working and apparently it only works intermittently. The live tv worked, but they only offer live news channels. Otherwise. Not much different than any other airline today. None are “good” any more. All about squeezing more people in smaller and smaller seats."
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Cons: "the flight was delayed which kept me nervous as I had a connecting flight in the international terminal which I almost missed."
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "Everything went smoothly, they gave us two snacks and earbuds and had a lot to watch for free."
Cons: "The wifi was useless."
Cons: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Cons: "Filght was delayed by two hour with multiple repairs necessary including a few after we had already boarded. We sat on the tarmac for 1.5 hours."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "An early morning flight and all went well."
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "Nothing in particular."
Cons: "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
Pros: "The crew was friendly and efficient."
Cons: "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
Pros: "Our flight was delayed overnight in Las Vegas, which was hassle but unavoidable due to weather and pilot flight hours restrictions. But the ground crew and American Airlines worked very hard to compensate all the passengers: gave us each a voucher for hotel, 2 meals, round trip shuttle ride for hotel and airport. Good work to make up for a bad situation."
Pros: "Flight left and arrived on time"
Cons: "Seat very uncomfortable. American doesn't let you standby for earlier flight- charges 75 dollars Gate agent wasn't helpful-pointed in general direction of kiosk to pay the 75 dollars Flight attendants passed up our entire row for drinks"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "The flight was short."
Cons: "Once again my flight was delayed, this time 50 minutes!! . Last time i had to stop in Vegas I got stuck there overnigh because my flight had been delayed and to mKe things worse they also managed to Miss my flights connection in Miami after they had booked me a new flight.. With a window seat that had no window. I old the flight attendant that I needed help stowing my backpack in the overhead bin, not because it was that heavy or big, but because the previous flight had been 5 hrs long and after being stuck in the middle seat my back was killing me and lifting my bag over my head would have triggered a muscle spasm. I have a back condition and they refused to help me. She would not even hear me out and insisted on me to check my bag, which I refused to because my laptop and tablet were in there without propper padding to protect them. The same flight attendant had already yelled at a passanger and was making a scene that made several other passengers uncomfortable. i understand the flight was full and they were delayed enough, but the airline clients should not have to pay for the airline's mistakes."
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "My seat was next to someone who should have been made to buy 2 seats. I could barely put my seat belt on. My boyfriend & I had to fly for almost 4 hours very uncomfortable."
Flight itself was ok - just a low fare airline that charges for everything from printing a boarding pass to selecting seats on the plane. At the end of the day, I don't think we saved much over Southwest and there was a lot more stress worrying about the weight of the bags - we were over anyway at a cost of $50 (3 pounds over).
Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Cons: "They could have not been 8hrs late"
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Cons: "Hsve to pay for drinks & snacks"
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Cons: "my Luggage did not make it to Reno."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Cons: "Seat is uncomfortable"
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."
Pros: "The speed"
Cons: "Leg room"
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "Fast flight"
Cons: "Charge for carry on and in flight snacks and drinks (sodas,juices,water)"
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "Direct flight much better not having to change planes."
Cons: "Everything was fine on this flight would be nice to have Wi-Fi on planes."
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Cons: "The flight was late and we were not given updates until the time we should have been taking off."
Pros: "Leaving Bellingham great service wheel chair service great nice leg roome friendly service"
Cons: "Return flight no leg roome well chair pick up in Bellingham none existing especially the long ramp"
Cons: "I moved my seat when I checked in to sit with a friend and paid about ten bucks for a different seat. I didn't think much of it until I got to my new seat and realized I had paid to sit in a seat that was basically a bench that didn't recline and was right in front of the bathroom so it rattled every time someone flushed. Classy."
Pros: "initial price seemed great..."
Cons: "price seemed great until you add up all additional charges for carry on bags, seat selection take off was over 35 min late passengers seemed to be an inconvenience to attendants. air on & of valve f at seats was jammed & didn't turn off attendants said "oh well sorry""
Pros: "When you add all the separate costs to the initial ticket price your better off flying a "more expensive " airline. Additional costs are for seat selection, unless you want to take a chance of getting stuck in a middle seat, carry on and checked bags and paying for bottled water and soda. Also the seats don't recline so carry ibuprofen if you fly on Alegient."
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Cons: "When we booked our flight you seperated us on the plane seating Why? That really sucked. We then found out you charge extra to sit together for each of us. We would not recommend first time travelers to your airline for that reason"
Cons: "No exchange available"
Pros: "Clean comfortable flight, safe. Nice crew."
Cons: "Better snacks!!! More room between seats!!!"
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Cons: "The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate."
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Cons: "Flight carry on baggage mandatory green tag check in. Very small flight. green tag Baggage being asked to be taken from b baggage carousels after waiting for a while. At baggage carousels the baggage arrival delayed by 30 mins. Flight had rough landing"
Cons: "The flight was a little early which I truly love! Everything else was just fine."
Pros: "Loved the entertainment on the plane with directv."
Cons: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Pros: "On time"
Cons: "No snavks"
Cons: "My entertainment console didn’t work and I was unable to purchase movies/direct tv"
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "The crew was very professional and caring."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Cons: "Southwest has much better experience."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Cons: "United changed their luggage policy and because I booked through priceline/kayak I was not made aware of this new policy. Basic economy only allows you to bring a personal item on the plane, YOU CANNOT HAVE A CARRYON ITEM. Therefore they charge $25 to check your carry on bag and my flight then became more expensive than a different flight. Poor dissemination of information."
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Cons: "Lack of information from United. Eventually had to buy a ticket from another airline."
Cons: "Everything was great!"
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "Excellent service. I love Kayak is the best!"
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Pros: "When i did my online check in, i just found out that i was separated with my companion. One hour before boarding opens i took the chance to request in the boarding desk if we could be seated together, i spoke with Ms. Nan, she said she'll do her best. Diting boarding time as soon as i was sat, she came approach me and said she had a seat for us together. I was so greatful to Ms. Nan. That is why I love united so much."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Cons: "Flight was delayed for 2.5 hours, so I cancel my flight with United and went with another airline that was ontime."
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Pros: "I really liked the boarding process at Las Vegas. The process was pleasant and efficient."
Cons: "The flight was a little rocky and I wasn't feeling well, but that's not exactly something the airline can control. :)"
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "I was feeling sick and the attendant really went out f their way to make me feel at ease"
Cons: "I wish there was better edible snacks"
Cons: "My mother Vickie is hearing impaired. When her fist flight from Las Vegas to San Francisco changed terminals, she missed her flight. Not exactly something she would have been able to personally hear. Being that it was her 2nd time flying, ever, she didn't know to look for it until it was too late. Now her connecting flight from San Francisco to Anchorage has been delays to just shy of an hour. I wake up at 4am and thus is a HUGE burden on me as I'm a Dept Director at a Hospital and I need to be on my game at all times while at work."
Pros: "Cleanliness of plane"
Cons: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."
Pros: "Service was outstanding. United has made tremendous improvements."
Cons: "Legroom was too tight."
Cons: "The landing and departing gates were too far apart to make a connecting flight."
Cons: "The staff"
Pros: "Plane was new and nice"
Cons: "Flight delayed 6 hours with inadequate information and no compensation plan, no customer service in the LAS airport"
Cons: "No one was there to help when it came to checking in, they just left it to the machines to do everything and they weren't helping at all. They should really offer a free checked bag like Southwest does."
Pros: "Because I was unwilling to pay for seat selection, I was prepared to be separated from my husband and stuck in a middle seat. To my pleasant surprise, the agents put us in the same row by ourselves."
Cons: "Better directional signage in both the SFO and Las Vegas airports (arrivals). Las Vegas is a huge airport, requiring a tram to get to the passenger pick-up, even with directions it was confusing and not obvious. In SFO, half the plane walked halfway down the concourse in the wrong direction because of lack of signage and it looks like the right way to go. Drop Kiwi as a third-party for domestic flights, their customer service is clueless, handling charges absurd and flight requirements unnecessary."
Pros: "On time. Excellent crew."
Cons: "Boarding was not clearly communicated as being out of a different gate than posted. Deplaning had an odd delay."
Pros: "Crew were amazing. Seats are very uncomfortable! Tiny seats and small space between them"
Cons: "No snacks , no even water in an almost 4 hr flight . The flight tenders can be a little rude . Really uncomfortable travel . I won’t use Frontier anymore , first time I flight with Frontier, thanks for the experience, never again . They should make an effort for a better customer service"
Pros: "not much"
Cons: "Plane review because of faulty warning light delayed boarding by 2 hours. This timing put us on a schedule of soooo many planes departing the day after superbowl which led to 1.5 hours "traffic jam" on runway for departure. Seriously Las Vegas? Upgrade your airport. Then when we didn't get the water we asked for, my cousin pressed the attendant button and got a "smart look" from the attendant which visibly annoyed my cousin. The attendant responded by pressing hard on her shoulder telling her to calm down. It was a stressful situation."
Pros: "The price"
Cons: "The seats suck, the machines in Vegas would not print boarding passes and the assistant who worked the stations waa completely rude. We almost missed our flight due to this."
Pros: "New plane, easy boarding and check-in"
Cons: "Flight attendants were extremely unpleasant"
Cons: "The seats and the trays are too small there's no space it's horrible and also Landing was horrible I thought I was going to die"
Cons: "Nickled and dimed for everything - I would rather pay for those services up front. Lame!"
Pros: "Boarding Process was easy"
Cons: "Long Lines at gates; HUGE HIDDEN FEES; dirty airline; no comfort; no free soft drinks; with hidden fees, paid more than I would if I went with delta."
Cons: "Poor communication on extensive delays. Overall length of trip was 2.5 hours greater than projected. Seats are amazingly uncomfortable and the leg room is the smallest I've ever flown on (additionally the seats don't recline or adjust)."
Pros: "This was easy, fast and a breeze. The usual mouth-breathers slow the baggage drop off as they are always somehow surprised you pay for a carry on. Wah waaahh."
Cons: "People complaining about baggage prices. It is very clear in the booking process you pay more at the gate/airport than before you arrive."
Pros: "Not much"
Cons: "Flight delay. Missed my flight and attendant at gate 16d was very rude when she returned. I could have got on plane If she had been at her station."
Pros: "Affordable ticket"
Cons: "All of the add ons and especially having to pay more money just to make sure you can sit together with your party.......it is a given when you purchase more than one ticket at a time, you are traveling with someone else. You shouldn't have to pay extra for that! And charging for pop and at $3 for a CAN.....that's just crazy."
Pros: "Tried to get the lowest price."
Cons: "The seats on Frontier are not comfortable at all. You can't recline. Also did not like the fact that you had to pay for both carryon and checked bags."
Cons: "Alexa assured me it would not be a big deal to not be on the exit. But then they told me that the flight was oversold and that I may not be able to board that flight after I let them know that I run a business and I needed to be on this flight home and that I did not mind being the exit person if it meant that I had to get on this flight. I then proceeded to call my mother but when I raise my phone to the ear Alexa then proceeded to make a scene in front of all the other passengers saying that she did not wish to have her picture taken and then began to laugh with another co-worker making me feel very uncomfortable I will never fly with your airline again."
Cons: "The seats are uncomfortable the bag ck was $30 on the way and then $40 on the way back for some reason. The excuse was well that was last week's rate...... really!!! To get a exit Isle seat would have been over another $40 per seat, of course no one was in them the entire flight .. they were like we'll we charge for that because our flights are so cheep. Well I dont think over $450.00 was cheep for us to go to Vegas. Oh plus the extra over $70 for one ck baggage. Never again... and that was the thoughts of a lot of people.."
Cons: "At no time was I made aware during my booking that they were going to charge for a carry on. It ended up adding $75 to my flight. Paying extra for sodas and for your seats. Seats that made riding a city bus seem like first class. The plane seemed like they bought it at the used plane lot, it even made noises in Flight that sounded like they had to restart the engine. Flight attendants that were rude and unhelpful. I'd rather spend the extra $ for a more dependable/reliable airline that doesn't run their business a la carte."
Pros: "I like the price! The crew was great. I paid $16 for my choice of seat."
Cons: "I don't necessarily like The tight seating and lack of perks but hey it was cheap."
Pros: "The pilot flew the plane very well. We had some very heavy winds. Great job on tbat front. The flight atendants were very unfriendly and seemed to be difficult to work with. Having to pay for checked baggage, cary on, and beverages puts you in the class of Sprit Airlines. So unless you fix this, i may not fly Frontier very often."
Cons: "Crew never approached us to ask us if we needed anything and most just sat, talked amongst themselves and kept to themselves the entire flight. Seamed disinterested. Crew on incoming flight, 1115 were the worst ever! Female Flight Attendent verbally ridiculed a passenger to the other attendents who was a bigger husky man who was having a difficult time closing his seat belt. Very unprofessional and I will not use your airline again. Another Male Flight Attendant would not wait a few swconds for a passenger to gather his trash, got disgusted, made some type of remark and just turned and walked away. Never returned."
Cons: "Staff was rude, showed no empathy and showed a genuine lack of really trying to help. Claimed the earliest that could get on a plane to final destination was Friday (5 days). Said the reason was the flight crew had timed out but it took hours to get that answer and they could not help with accommodations. The only thing would be to schedule for Friday or give a full refund from what was paid for the entire trip. Took the full refund and booked a oneway trip on another airline for twice what originally paid for the round trip ticket. Worst experience with any airline. Ever!"
Cons: "Waited 20 mins to get off the plane after landing and another 20 mins for luggage to even start the carousel. Will never fly Frontier again!"
Cons: "No wifi even though advertised as such, seats didnt recline, small tray, bags picked up in another terminal, no free beverages, cost of bag, will not be flying Frontier again"
Pros: "Flight was at a low price and convenient."
Cons: "Mobile app was not working correctly and a ticket agent helped me purchase there at a discounted price. On the way back the ticket person didn't help at all and said she knew they were having problems with the mobile app. Said she could do nothing and quickly gave me a customer service number to call. Wow that was really effortless. If you have an app to purchase at a lower price for carry on and it is not working then have a back up plan to help you customer get what is advertised. Like it was a bait and hook. Besides that everything else was OK."
Pros: "The flight attendants were very helpful."
Cons: "Other than paying for the actual ticket, which was NOT cheap (approx. 40% more than getting there AND it was a "red eye" to boot) everything else was an "add on".....pay for "carry on", pay for seat assignment, pay for coffee......everything was extra. On top of this, most of the seats did not recline and had very little padding.........I guess you could pay for reclining seats. Although the Exit seats were empty, you could not sit in them unless you paid for them. My wife's reading light did NOT work.......I guess she didn't pay for the light!!! The flight attendant apologized and said it's been on a work order to fix and offered to provide another seat ONLY for her!!! I'll NEVER fly Frontier again."
Cons: "I've never had the best flights with Frontier. Every flight I've had scheduled has had a huge delay, and their landing are absolutely ***the worst*** -- when an entire cabin of passengers cheer on a successful landing, it's pretty rough. The carry on cost came at a bit of a surprise, there needs to be a better means of creating awareness for that. Even beverages or snacks on the plane. Bottom-line, it just feels like, "you get what you pay for" in a cheaper airline. Scary landings, delayed flights (with no courteous representatives that explain anything or help a situation), and overcharges on every item the second you start checking in. At the end of the day, I could have flown a more reputable airline and spent the same amount of money -- and felt safer. Which is advisable at this point."
Cons: "Flight was late for boarding. No updates were given as to why or what was going on. The gate agent looked like she had a miserable day and did not offer a customer service attitude. Once on board the seat didn't recline and was hard as a rock, not ideal for a 4 hour flight. The flight attendant (Christine) was short tempered. Crew lacked basic soft skills. This was the first and I am pretty sure the last time I will fly on frontier. While I appreciate the low fares I did not expect the low level of customer service or all the extra fees that are tacked on for seats, checked bags and a drink onboard."
Pros: "Boarding was smooth. Because Frontier charges per carry-on, it seems that most people check their bags rather than trying to cram carry-ons into overhead bins. This results in a smoother boarding process. The crew was professional and competent. Comfort wise, Frontier planes seem to have more leg room than other airliners."
Cons: "I'm not sure if it was Atlanta Airport's or Frontier's fault, but it took us about an hour after landing to pick up our checked baggage—ATL is undergoing construction, so there was a long walkaround, and the bags took a long time to show up at the carousel. The crew could have made less announcements and turned the cabin lights off sooner (this was a redeye flight). Comfort wise, Frontier seats seem to be less padded than in other airlines, and some seats do not recline."
Pros: "Very friendly. No problems. I educated myself, packed light and was able to travel without a luggage fee. Best price out there."
Cons: "Paying to pick my seat so I could sit by my husband...should have an option to get assigned seats next to each other at least free of charge. You may not get to pick exact location of seats but still know you will be sitting together."
Cons: "Felt nickel-and-died with all the up-charges, like being charged more for a carry-on than for a checked bag."
Pros: "The individual staff at Frontier were good, people working a job with systemic challenges they can't change. "We have been having problems with the ground crew" was the courteous response I got from the person at SFO who took my lost baggage complaint. He was not at all suprised that I didn't arive with my bag having checked in two hours early for an hour long flight."
Cons: "I made the trip for work to attend demanding class with no time to shop for the essentials I lost with my missing bag. I didn't like the first impression i gave wearing "preworn othes" to meet my professional peers. Thanks Frontier."
Pros: "Price. Time available"
Cons: "This flight left at 11pm, and got to our destination at 4am. It's safe to assume most passengers were wanting to sleep. I was seated near the back of the plane and got no rest at all, thanks to the two flight attendants in back having a loud conversation the entire time they weren't dealing with passengers. It's pretty unbelievable to me they didn't think twice about the fact there were people trying to sleep a few feet away from them."
Cons: "seats dont recline, no tv 0r radio, water only - all snacks and drinks must be purchased and they are over priced - must pay for any carryon baggage, and seat choice"
Cons: "Every time I fly with frontier my flight is delayed or cancelled or when I do get to my destination we can't ever get to the gate we need because the other plane has mechanical issues where we are supposed to be. I know you have cheap flights but please care more about our experience and if need be upgrade your freakin planes and get new ones"
Cons: "Seats didn't lay back and had to pay for carry on luggage"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Cons: "The most uncomfortable seats of any plane I ever flown on. Also, it was an overnight flight and we were hoping to sleep but the flight attendants stood behind us in the galley having loud personal conversation almost the entire 4 hours. Between the ridiculously uncomfortable seats and the loud conversation of the crew it was miserable."
Pros: "I liked the price although you may as well add $50-$60 to each purchase."
Cons: "Seats did not recline in the slightest for a 5+ hour trip. They charged for anything and everything except a cub of luke warm water."
Pros: "The airfare was reasonable, and boarding was fairly quick."
Cons: "Paying $40 dollars for a checked bag is ridiculous and $45 for a carry-on is high way robbery. They need to revamp their baggage policies. The baggage prices will prevent me from flying with this airline in the future."
Pros: "The flight attendants did a good job."
Cons: "It was annoying to have to pay a $30 baggage fee on the way there and on the way back. Also, they offered no movies or entertainment on a three hour flight."
Pros: "Seat was comfortable and the flight left/arrived on time."
Cons: "Flight attendants and passengers were deadbeats. The guy seated next to me used his phone in-flight to text. The crew didn't care."
Pros: "Kind employees, low initial cost, if travelling with only one personal bag it's a good value."
Cons: "Carry on charge, check in charge, uncomfortable seats, if you have carry on or checked bags look into other airlines for a better overall deal"
Pros: "Initial price--before extra bag charges, charging for food, etc."
Cons: "This is perhaps my fault, but I did not expect to have to spend another $150+ on bags over my round trip. I guess I am used to the old days of good flight space, no bag charges and food/drink. These days we are treated like cattle, and I don't like it--but especially because I had no idea going in that Frontier would charge for bags ($85 to fly from CLT to Las Vegas; a little less upon returning). Frankly, it so turned me off, I will try hard not to fly Frontier again. BTW, Frontier did not communicate well where our bags would be waiting in Las Vegas, and I ended up walking around carousels only to learn I was in the wrong baggage area."
Cons: "Paid for a seat but unfortunately only had about 3/4 of the seat available because of the size of the person next to me. Asked the attendant to let me sit in one of the Exit Row seats that were ALL available as no on wanted to pay the $50 upgrade charge. I made this request AFTER the seatbelt light was off to not be disruptive. The attendant finally came by and offer a free drink for my inconvenience which I obviously refused as that would not help the fact that I was having to either sit sideways or lean all the way forward for a 3.5 hour flight. I explained I was not looking for a free upgrade, just to be able to get what I paid for. I do not blame there person that was sitting next to me, but the crew for not making arrangements when the customer boarded the plane. Anyone could clearly see there would be an issue with this person in a full row. Instead they ignored it and expect someone else to pay for an upgrade to solve the problem. That was my first Frontier flight and will be my last."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Pros: "Hummm, landed safely! I do like that "carry on" people have to pay extra."
Cons: "No reclining seats even after paying an extra $50 for the good seats (and to ensure sitting by spouse). Cannot even get a glass of water without an extra charge."
Cons: "Flight canceled due to weather. ok, nobody's fault. But it was over an hour before a Frontier employee came to the gate to explain what was happening & why. He was rude, said not his fault (we know), unapologetic & said only to call the 800 number. For 20 to 30 minutes nobody got thru. Those that finally did were told the next available was Friday (a day & a half). All I got was to call back later. I didn't get my checked bag back until an hour & a half after scheduled departure. I couldn't try to find a different flight till after that. Their customer service was non-existent. MAJOR EPIC FAIL for FRONTIER AIR."
Pros: "Someone on the flight had the Flu and my wife some friends end up with it."
Cons: "The a/c was not cool enough."