The crew was very friendly and nice! Very smooth flight.
The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated
Each flight we took was late with little or no updates or information.
Absolutely amazing! Best airline i have flown with, huge difference to United!
When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.
The cushion of the seats are old and very thin. The food can be more tasty or come with salt packages
The biggest let down was with booking experience through Kayak. I booked a flight with checked bags on Kayak. Right away I got a message from travel agency that the flight is not confirmed and to call them. I called them and they said the flight I have booked is no longer available with the price I have booked it for and I can book it with about $100 more. I already had other options I could book with cheaper price so I asked them to cancel my booking. Then they said I can have the ticket with the same price but a date change which was not working for me as I had to be there for a seminar. So again I said no then they said they will cover the charges and confirm my flight. When comes time for check-in I see I have no checked bag option which means the travel agency deceived me saying I can have my booking as I had booked it. And at that point I ended up paying $155 for my checked bag going back and forth. I am extremely angry and unhappy with this experience
PLEASE DONT TAKE FORCEFULLY(SIZE APPROPRIATE) CARRY ONS FROM PASSENGERS WHO FOR SOME REASON NEED TO KEEP IT
It was great. My seat was comfortable. The bathrooms were clean . The service was superb . I travel a lot and I have been in 64 counties. I wish I could fly first class, even though I could , but I prefer to budget my yearly travelling expense on actual visiting , not on flight. Anyway, my point is that your economy was far much better than other airlines as good as Air France. The flight attendants and all crew were polite and very helpful and respectful. Thank you for making my long trip tolerable.
I slept the whole flight so I can't tell you about the food and there was no entertainment offered. Crew was very nice, seats were comfortable in business, and boarding was easy.
Gate agent did not hold flight for connection, provided no assistance to get new flight
Evidently, my seat had the only broken TV. I couldn’t plug it in, get it to come on, or watch anything, and of course, no one could fix it while we were on the plane. The service was good and the boarding was quick
United airlines, mediocre at best. No issues , nothing great . Worked for me
Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
It was fine, definitely older planes with no charging or anything. There’s no entertainment set up on board, but it is nice that they allow you to access the in flight entertainment from your phone without having to pay for the Wi-Fi and they do offer free texting.
Terrible. Out flight was delayed for 21 (twenty one) hours. United is a joke.
Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Very comfortable (upgraded to business class). The audio on my screen didn’t work, but I managed to play the audio through my phone while watching the screen.
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
The United Airlines crew that operated this flight was subpar. They didn’t
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵💫 the shorter flight was very comfortable and the seating was spacious
I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
We had a 1 1/2 hour delay before we left Denver. When we arrive to Frankfort, they didn’t announce that people with connecting flights to exit the plane first. My next flight was already boarding when we we taxiing in to the gate. I waited another 10 minutes to get off the plane. I had to run to catch my next flight. I mean run! I made it with one minute to spare, but my luggage did not. My luggage came two hours later on a different flight.
This was the second time on BA, food terrible, bathrooms gross,( granted, that was mostly due to the disgusting children urinating all over it)boarding was late and disorganized. No gate issued until last minute st Heathrow, bad system, caused undue stress. Seats were painful, that's what you get for traveling like a poor in economy, right BA? Should have been able to afford business or first class if you want to actually be able to walk upright without back pain after a trip.
This was the second time on BA, food terrible, bathrooms gross, boarding late and disorganized. No gate issued until last minute st Heathrow, bad system, caused undue stress.
The flight was delayed twice and because of that, we missed our connecting flight. British Airways then attempted to put us on the last flight to Milan from London which would have kept us in the airport for 12 hours. We had to speak to several levels of bureaucracy until BA management let us fly on a flight that only kept us in the airport for two hours. If there was an earlier flight, why weren’t we put on that flight from the start? Unacceptable behavior from what was once my favorite carrier.
The payment system was not working so was unable to connect wifi the entire flight
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
I ordered short ribs for main course. It tasted sweet, really sweet. Horrible.
Our luggage didn’t arrive with us, that puts a damper on the whole trip.
The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,
Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.
Was 3 hrs delayed and my poor friend I met in Barcelona was waiting at airport for 3 hrs. Dallas airport was awful
I missed my connection in Frankfurt and was booked to another flight to New York. Different destination and got downgraded from Business Class to economy. No Support from Condor at all. Very Bad experience
Flight 1.5 hours late; missed connection. Ground support for rebooking inadequate to the point of ridiculousness.
Flights delayed, and not communicated to the level I accustomed to by other airlines. The crew seems to be hating their job and it shows. It costs you nothing to smile and be a bit more friendlier. Also, no jet bridge, passengers have to use stairs, which is hard for my elderly parents. What's the point of ordering wheelchairs?
One of the stewardess was really rude to a customer right near me. I ordered water and was given sparkling water which kind of surprised me as I've always been given still water but I didn't say anything. The lady after me ordered water as well and when she saw it was sparking water, she stopped the stewardess who then said very curtly "You could have told me sooner." Whoa...that was rude! Later this same customer had some liquid spilled on her as the same stewardess handed a drink to the person sitting next to her. I know it wasn't intentional, but it was rather strange. It was very hard to navigate how to get through the Frankfurt airport to our connecting flight. No one told us you'd have to go through security again so it was rather confusing as we didn't have a boarding pass. Luckily we were able to get necessary papers and get to our flight. Sadly, my luggage did not make it out of Frankfurt though.
Quick easy flight, checked my bag and was told to pick it up in LAX but my bag stayed in Frankfurt. I am tracking it with an air tag. I filed a complaint with Alaska Airlines at my last stop in SJC.
For context: 10 hour flight FRA-YVR. Newer A330 Neo plane. Crew were amazing - friendly and efficient. The plane is newer with great overhead space. My main issue is that the Premium Econ cabin is inferior compared with other airlines. Cute amenity kit (a plus). Food was fine, though I’d like to see more wine selection beyond 1 red and 1 white. But, seats aren’t as comfortable, and all Prem Econ and Econ passengers share only 4 washrooms. Washrooms in business are off limits. In addition, Condor charges for seat selection in Prem Econ. Ridiculous on a $1500 one-way ticket. Prem Econ configuration is 2, 4 and 2, and Condor put me and my partner into 2 middle seats in the group of 4 seats, meaning we’d have a single person to our left and to our right. Again, ridiculous. A kind airport agent was able to give us 2 seats in first (and exit) row of Prem Econ but these had no footrests. I wouldn’t rush back to Premium Economy on Condor.
The crew was friendly, but the comfort of the plane and the food definitely had room for improvement.
The cabin staff was very friendly and attentive. The plane was modern and fairly quiet in flight. The video screens are large and of high quality, and I liked that the documentary movie "Anselm" was available for watching.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
Because of luggage I had to upgrade to premium economy , which was worth it!
