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Choice of Vegetarian Food in Economy class needs overhaul improvement

The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.

It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.

Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.

Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.

Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.

it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.

On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!

Same but worse than international. The inter African flights are worse.

The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS

I missed my connecting flight due to long lines at security and immigration. Need improvements

Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.

Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.

I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks

More than one hour detail with no explanation and no compensation

my husband's monitor did not work. there was a visibly ill family in my husband's row.

There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.

The service was terrible. We weren’t allowed to take water on the flight and the drinks were offered only at the end of the meal. When we used the button to call the flight attendants, they never showed up and when my daughter’s drink was spilled due to turbulences, she asked for something to clean her pants at least 4 times and eventually they gave her a tissue. The flight attendants were rude and overall the flight was terrible!

Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.

The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!

Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Very uncomfortable chair. Customer service probably one of the worst I have experienced. The AC dis not work, kept us on the plane for over an hour with no water and air condition

I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds

Bad service in la RAM from beginning to end. The crew ladies are impolite and rude and insensitive to passengers requests. I do not recommend traveling with Royal Air Maroc (La RAM) - worst service.

Old aircraft with a terrible business class setup and poor connection experience in Casablanca. Strongly suggest you pay a bit more and fly a different airline.

The plane was new, clean and nice. The crew was very attentive and pleasant. The food wasn’t great, though - even in business class…