Flight on time. Lots of legroom. (Exit row.)
Nothing they cancelled my connecting flight
First time flying with Aeromexico and it will be my last. The cancelled the flight just when we are about to board and have not responded or compensated me for my substitute flight to get home.
People make you feel dumb when you have a question or they need to repeat something they mentioned before. Is very hard to understand sometimes trough the speaker.
We got an upgrade to 1st class. However because it’s an older plane, 1st class was just recliner seats. This was an overnight flight, so anything helped. It would have been nicer to have seats lay further back in 1st class. We did not have food since we slept the whole way.
Our flight got changed and we received no notification. Instead of 1 stop we ended up with two. Two flights were delayed therefore we missed the third one. Just a terrible experience. The staff was very rude, had no people skills, and didn’t know how to explain the situation.
Airport security was great and the airport pane was clean with a great crew!
Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available
Size of seats and entertainment
Late leaving, slow baggage claim
Flight was delayed due to ATC
Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again.
I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it.
On-line check-in was available.
It was very confusing as to where to get bag tags after encountering issue with printing from the machines. No reps were kind enough to spend 3 mins to look at my situation/case and provide immediate guidance. As a result, I missed my flight and needed to pay extra to get on one.
Cincinnati Cinci./N. Kentucky (CVG) United States
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