Most visitors from Lisbon will not be allowed to enter Charlotte. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Charlotte
Visitors from Lisbon are not required to quarantine after entering Charlotte.
Visitors from Lisbon must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Charlotte.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights from Lisbon to Charlotte. The quickest journey takes 13h 00m.
The best deals for a one-way ticket found by KAYAK users over the last 3 days were on Air France ($449) and TAP AIR PORTUGAL ($607). The cheapest round-trip tickets were found on United Airlines ($628) and Air Canada ($629).
If your flying dates are flexible, you should consider flying to Charlotte on a Tuesday, as we generally find the cheapest rates on that day for this route. On the other hand, Sunday is the most expensive day to fly from Lisbon to Charlotte. For your return ticket, we recommend flying on a Monday and avoiding Sundays for the best deals.
Lisbon and Charlotte are both served by 1 main airport. You will leave Lisbon from Lisbon Humberto Delgado and will be arriving at Charlotte Douglas.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Lisbon to Charlotte.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Charlotte from Lisbon is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Charlotte with an airline and back to Lisbon with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Charlotte from Lisbon up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Pros: Great flightRead more about Lufthansa
Pros: Great flight
Pros: In general, everything was ok aboard the plane.
Cons: The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it.
Pros: Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do.
Cons: Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over.
Pros: Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage.
Pros: Good. Thanks.
Cons: Better entertainment
Pros: The seat was good, and the crew was great.
Cons: Boarding at the gate, and not having to take the bus.
Pros: the flight got me where I needed to go
Cons: no boarding zones. boarding was a free for all.
Pros: Nice to have breakfast on board
Cons: Arrival was a little tardy
Pros: The crew was very accommodating. Entertainment was good.
Cons: I wasn't aware beforehand that I could request a dairy free meal.
Pros: Very attentive flight attendants. Two meals served and liquid refreshments offerred multiple times. Entertainment options were great! And patient fellow passengers who listened to a kid scream for most of 9 hours.
Cons: Paid for Wifi. Marginal performance at best.
Pros: We purchased seats with extra legroom and it was very, very much worth it. My husband is 6 foot four and he was able to stretch out his legs comfortably. Seats are not uncomfortable, which is different from some airlines we’ve been on, and we really like the adjustable headrest where the sides can be flipped up to keep your head from rolling around while snoozing. We like that the silverware is actually metal instead of plastic!
Cons: The screen that folded out of the armrest was so small that watching a movie on it gave us a headache. The furst meal/lunch was so-so. Personally I would prefer a mixed fresh salad with a little bit of ham or chicken on top instead of the attempt at a hot mushy entree. The second meal/dinner was Similar to a hot pocket. The bread and the filling was pretty tasteless. Why not just have a healthy fruit bowl? Would have liked to see some English language reading material in the seat back pocket – it appeared to be only German language. Alternatively, it would be great if the flight attendants could offer non-German language reading materials upon request.
Pros: Overall, a good flight, slightly earlier than schedule, well informed by the pilot
Cons: The food was not up to par for Lufthansa (plane food). The choice was barbecue chicken or vegetarian pizza. I asked for vegetarian pizza. Not sure what I had, as it did not taste like BBQ chicken, and it did not look like the food my neighbor had (which looked like 2 mini pizzas). I chose not to complain about my food. It appeared passengers were keeping the cabin crew very busy. By taste, I could not tell what it was and I could only eat half. Not usual for Lufthansa food.
Cons: There were 7 families each with multiple young children who screamed and misbehaved the whole trip. After complaining, the staff did nothing. Bad trip!
Pros: Good choice of movies.
Cons: The tightness of the seat arrangement when the row ahead reclined is extremely awkward. We are not large people but getting over the aisle armrest was very difficult to maneuver to avoid injury (falling). The security in Munich was upsetting in that one man yelled at me , "Get it out! Get it out! Get it out! because I put my electronics in one of the bins before my husband. I was confused as to what I had supposedly done and I said, "This is my husband" (who was removing his shoes) and this man's reply was "I didn't know that". We were not trying to cause trouble and we cannot understand why he had to yell.
Pros: the flight crew were quick and responsive for any requests and polite. seems like understandable.
Cons: flight being delayed in taking off but the it arrived on time as the time is covered it up during flight.
Pros: On time - although a long flight I didn’t see the time go by
Pros: We enjoyed everything about our Lufthansa experience. Crew and flight attendants were very kind and attentive throughout the entire flight. On both of our international flights my wife and I had 4 seats to ourselves, which allowed us to stretch out much more comfortably. Flights were on time, landings smooth, online entertainment worked great, food was delicious, and the service outstanding.
Pros: Clean plane, efficient and professional crew
Cons: Departure time go to plane was worst because there were not jetway. So people were with carry on to downstairs to reach the plane was very difficult and more difficult for with the baby passengers , elder lady, ....
Pros: Very courteous service, clearly a step above other airlines
Pros: The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it.
Cons: The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure.
Pros: I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has.
Cons: In Lisbon we had to be bused out to the airplane to board, so it was a long process.
Pros: Everyone are friendly thank you
Pros: The crew were friendly, respknisbe and professional, while the food was tasty. We were on time and kept well informed along the way. The movie selection was good and the touch screens were some of the best in terms of image quality and responsiveness I've seen aboard a plane.
Cons: Space and comfort. Lufthansa is joining too many airlines in figuring out the exact minimal space a human needs to be able to be seems hurtling through the air. This leads to cramped, tight spaces with little to no freedom to shift your body. Because of this limited space, seats can only recline so far and leave one uncomfortable, though that angle is enough to create even less space for the person behind you or for you, when faced with a reclining front neighbor. So, minimal benefit of minimal recline and maximum discomfort caused for that minimal gain.
Pros: Very quiet flight, almost in time
Cons: I was ask to change seats twice so a family could sit together ( not a problem) but because of the change i was in row 41 and had no more selection on food (already by row 36 they only had pasta). Drinks were slow and we were almost done with lunch by the time the cart came.
Pros: Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,
Cons: Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra.
Pros: The crew was working hard, most were extremely nice and helpful. Their service was excellent. I enjoyed the food and drinks. The plane was clean and looked well-maintained. Most of the flight was smooth.
Cons: Flight from Munich to Charlotte: I do not fly that frequently (just only about 1 or 2 times per year - usually with Lufthansa) so I had no idea that as an Economy class passenger I cannot use the Business class bathroom. I admit my mistake for violating this etiquette. There was no line formed so I just used it, but as I was leaving the toilet a stewardess grabbed my arm and sternly made me aware of my trespassing. She was very professional and I believe it was not her intention; however, she made me feel very stupid for not realizing that the Business class toiled is for the Business class customers only. Don't get me wrong, if I paid premium for my fare I would probably expect less crowded toilets too. In my opinion, this unwritten rule should be made more explicit to the Economy class passengers, as nobody likes to feel embarrassed by mistakenly wandering into an exclusive club they don't belong to. I know there are separating curtains, but they were open. I saw a line forming in the Economy section so my next instinct was to go a different direction, which led me to the Business section. I really needed to use the bathroom, so I did not think of the proper etiquette at the moment.
Pros: Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration.
Pros: The pilots
Cons: It was a bit hot in the salon. Food was average. Flight intendants were not very attentive. My neighbor was waiting for about 20 min to get someone picked up her empty glass. Entertainment: there was no Russian language.
Pros: This flight from Munich to Charlotte was operated by Lufthansa. To my surprise (and a little help from a friend) I was upgraded to business class. does not get much better than that !!
Cons: I had problem with my ears - they were stopped and were hurting me badly. I approached first stewardess, she was very unpleasant and she told me that I had to go to the back of the plane, the one in the back of the plane was unpleasant too, she told me she was out of nose drops, did not offer me any additional assistance and told me I better consider not traveling if I have ear problem. Very poor service.
Pros: Once we connected, with the help of our escort, the flight was wonderful. I had an aisle seat due to the coach section and the very small leg room, but service, professionalism, comfort (aisle seat!) was perfect.
Cons: More leg room in coach. If you are tall at all, it is really uncomfortable. I am 5'8' and, on the out trip to Germany from Charlotte, I almost lost it with the lack of leg room and claustrophobia.......
Cons: I fly Lufthansa several times each year. This flight was the worst I can recall. My husband and I purchased exit row seats for additional leg room only to discover that an additional row was added in front of us for people with babies. We were squished behind them with very little leg room. We were surrounded by several babies, all of them crying constantly; this was totally ignored by both the parents and the crew. I was ready to start crying loudly myself, wondering if anyone would pay attention to that. We ordered special meals online but were served regular ones. When I told the attendant that we should be getting special meals, he peevishly and defensively said "you should have told me". These meals are normally served without any special prompts, so I have no idea why he was so angry with me! The crew practically hid from all the crying babies and was avoiding our section of the plane for around six hours. No water served, no one checking on anything. Lastly, my suitcase was cracked and needs to be discarded. altogether: a horror.
Pros: Very professional, attentive, friendly flight attendants, clean aircraft (even the restrooms), surprisingly good food. I appreciate the complimentary wine, beer and after meal cordials. Boarding was quick, easy and on time.
Cons: Economy seat room feels even smaller which, I guess, is to be expected. My husband is 6'2' and his knees touched the seat in front of him. When the person in front leans their seat back it is very claustrophobic. Over all an excellent flight though.
Pros: Short flight Ease of checking in Meal provided
Cons: Time of flight changed by two hours earlier w/o being notified No entertainment Flight delayed due to passenger
Pros: Loved the personal TV screen, meals, friendly service, competitive pricing, arriving even earlier than scheduled, on time departures.
Cons: I wished the blankets were warmer. Maybe a fleece. I was cold part way through the flight, even with the blanket provided.
Pros: Service was great.
Cons: Boarding process is a bit chaotic since they dont go by group, but by class. Seats in Business class are no different than economy.
Pros: Very comfortable flight.
Pros: This was my first international flight, and also first on Lufthansa, and I was thoroughly impressed. We traveled with another couple who've flown internationally multiple times, but this was their first Lufthansa flight as well, and they said it's the best they'd had. The crew were all excellent, friendly, and accommodating. There was plenty of entertainment options, refreshments, and snacks. The food was very good-much better than I'd expected. I appreciated that there were pillows, blankets, and headphones readily available as well. I'll try to fly Lufthansa every chance I get when flying internationally.
Pros: Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve.
Cons: Couldn't have been better.
Pros: Flight was only about 60% full. Wine was offered with each beverage pass....also cognac offered after dinner. Plane was newer,comfortable. Lots of legroom in our "more legroom" upgraded seat. Departed on time and arrived early.
Cons: Goulash meal meat was gristle and inedible. Other food was O.K.
Pros: Crew attitude - so much better than on the indifferent and even hostile US carriers
Pros: We try to fly Lufthansa when we go to Europe (2x a year). This trip we upgraded to more leg room in economy and what a difference! Everything else was the same, which has always been excellent. Munich Airport has great food and shopping. Lufthansa's service is truly impeccable, the airline staff were constantly walking up and down the aisles offering food and drink and comfort. Great end to a three week trip in Italy, Croatia, Slovenia and of course Germany!
Pros: Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany.
Cons: I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane.
Pros: Service, timeliness and new aircraft
Cons: Everything was excellent
Pros: The efficiency and professionalism was impressive.
Cons: The temperature on the flight was uncomfortanly warm. the Airbus planes do not have individual air jets at each seat which is a desirable feature. Therefore, the environment felt stuffy. It would also have been nice to have refills on coffe and hot tea, however, no one checked back with us after round one. The bathroom floor should also have been cleaned more frequently.
Pros: Very good staff and service
Pros: On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too.
Cons: Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation.
Pros: The food, the crew and the entertainment were top-notch, best flight I've been on. Economy was more comfortable than other flights :) will always try to fly with Lufthansa in the future!
Cons: Boarding was very chaotic
Pros: Finnair is the best!
Cons: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.
Cons: Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great.
Pros: Overall pretty good. Newer plane, business class is well configured.
Cons: Food was good, not great. Seats when flat are quite hard.
Pros: Very enjoyable
Cons: I have no complaints
Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!
Cons: Unwashed pillow and blankets, stains on the pillow
Cons: Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.
Pros: Clean very good seats Nice aircraft very good crew Very clean
Pros: Friendliness of staff
Pros: No food or entertainment
Pros: Crew professional.
Cons: Everything ok.
Pros: A bit delaye in Departure but ok overall
Pros: Friendly crew, modern and clean plane.
Cons: After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient.
Pros: No frills but efficient
Cons: Food choice limited
Pros: Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line.
Cons: Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing.
Pros: Friendly service, lots of movies, Marimekko design.
Cons: Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face.
Cons: This flight was delayed 5 and a half hours and did not arrive into Chicago until almost midnight.
Pros: This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom.
Pros: The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach.
Cons: The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep.
Pros: It is misleading to review this as finnair flight. Not relevant
Pros: Plenty of food to eat. Snacks and lunch
Cons: Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot.
Pros: On time.
Cons: Seats are uncomfortable.
Cons: No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had
Pros: A competitive price for tickets. Website easy to negotiate. Staff pleasant.
Cons: Having to pay about $35/person to reserve a seat. This was a hidden cost. Very little legroom. Staff did not come around enough with beverage service. Boarding was late and confusing.
Cons: Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times).
Pros: Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage
Cons: Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots
Pros: The fact the plane didn't crash
Cons: Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us
Pros: AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal.
Cons: The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed.
Cons: American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks...
Cons: I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS.
Pros: The crew members were very helpful and kind. Seats are okay. The music selection was pretty good.
Cons: If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens.
Pros: Crew staff pleasant although did not particularly take the initiative to help customers.
Cons: Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \
Pros: I was very pleased with the overall experience on the flight from London to Charlotte. The flight itself was very pleasant, the crew very accommodating, & the food, snacks & beverages very good. The entertainment provided was certainly suitable for my tastes & kept me occupied for the majority of the trip. There was also blackout time provided for sleeping. The seats were a little cramped, but overall I rate my experience as very good.
Pros: I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to.
Cons: The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc).
Pros: For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff.
Pros: On time, good movies, good service.
Pros: The flight attendants actually seemed to enjoy their jobs, they all were very nice and smiled not like other airlines where the attendants are very stiff and anything you ask for seemed to annoy them. Drinks sizes more generous than most airlines.
Cons: a long flight from lax to lhr needs more snacks and refreshments
Pros: Everything was top class!
Cons: Our bag was not checked through to our final destination and was delivered a day later.
Pros: Nice one
Cons: Nice one
Pros: The flight crew were professional and friendly.
Cons: the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room
Cons: very old plane, food choices limited, entertainment system not working
Pros: Very pleasant and efficient crew
Cons: Departing 50 minutes late. However, most of the time was made up enroute
Pros: Very friendly and helpful cabin crew. Excellent boarding procedures. The food wasn't awful. Everyone seemed relaxed and upbeat...maybe because the holidays are approaching.
Cons: The rolls were ice cold, and the butter was not real butter. My husband found the seats cramped, and little foot room. I'm 5'2" and they were ok for me. The child behind me screamed and then projectile vomited for the last half hour of the flight, which can't be laid at BS's door. Many people were still on their cell phones and laptops during the whole takeoff, despite multiple announcements. I would have kicked them off.
Cons: A bit confusing and not sufficiently emphasized and explained. There were two sets of record finders, two sets of billing. For a while, I was wondering if I was double billed.
Pros: No wifi on flight made work very limited in options. Also, tech was off so there was only one movie screen at the front of the section. No individual entertainment. Simply too rough for a long haul flight starting at 5pm, when one wants to do work and relax as it is too early for sleep.
Pros: I was satisfied in both flight going to Paris and return to USA.
Cons: The hear plug is really cheap
Pros: Food surprisingly good
Cons: Usual uncomfortable seating
Pros: Even though the flight was late, we arrived in good time. Everything was great otherwise.
Cons: The flight was an hour late.
Pros: Take off and landing
Cons: Layover time
Pros: The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris.
Cons: There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight.
Cons: The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value.
Pros: The seat was really comfortable and I was able to sleep the whole flight with no disturbance
Cons: Flight was delayed
Cons: Seats were too close together.
Cons: Thé qualité officielle the images
Cons: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.
Pros: Amazing crew and on time flight
Pros: Everything! The service was exceptional!
Pros: Friendly crew
Pros: Had decent room space seats comfortable
Cons: My luggage could have arrived for a start
Cons: The flight delayed for 2xhours from Paris to Cincinnati
Pros: Flight was in time
Pros: Plane was new, and seatback screen responsive and functional.
Cons: Economy seats not very comfortable, very tightly packed together
Pros: Air France has the best crews! They really go the extra mile.
Cons: My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally.
Pros: No extra charge for simple refreshments.
Pros: Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board.
Cons: Check in process was easy. The flight attendants are all very helpful and kind.
Pros: Not much but the staff
Cons: No room, boarding was slow, zero bag or legroom
Cons: Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too.
Cons: Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!
Pros: Everything except the seat. Service ("would you care for a drink/beverage?") could be better.
Cons: I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again.
Pros: Onboard crew was friendly. Dinner was good
Cons: Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight
Pros: Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew.
Pros: . Budget airline with no legroom or extras
Cons: See above. Nothing specific to like.
Pros: The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness.
Pros: The crew and flight was faultless
Cons: We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight.
Pros: Food and service was good and price was acceptable
Cons: Very long route
Pros: The cabin crew was very good!
Cons: The economy premium seats are very uncomfortable
Pros: Flight attendant was very nice.
Cons: We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $.
Pros: Plus seat was good. On board crew was nice.
Cons: Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it.
Pros: The airplane have great entertainment system. The cabin crew are very nice.
Pros: The food, the service and everything else is fine, quite good.
Cons: However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight.
Pros: Boarding & crew (inc ground staff & check-in) all good.
Cons: Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies.
Cons: There are always delays. Today it was that internet was down.
Pros: Friendly onboard staff
Cons: Treated like cattle while boarding unless your preferred member. Average food quality.
Pros: Priority boarding
Cons: Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999.
Pros: Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority
Cons: 2 hours delayed...
Pros: Being able to have my meal at the airport before my flight so that I could sleep in comfort.
Pros: That it was a night flight
Cons: No airconditioning, no food choice, no space.
Cons: The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination.
Pros: Friendly crew and exit row had nice legroom.
Cons: Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial.
Cons: Too crowded
Pros: All female crew in the cockpit - awesome.
Cons: Non reclining seats
Pros: Croissants instead of pretzels was a nice change of snack
Cons: Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris.
Pros: Crew was very nice and helpful
Cons: Old airplane with very low amenities. Plane still had ashtrays
Pros: Friendly crew, clear information about the delay
Cons: Chaotic boarding process at CDG and my seat was broken
Pros: Bar/Coctail service on AF was excellent.
Cons: Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport.
Pros: Nice comfortable plane and excellent crew
Cons: We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this.
Pros: leaving on time
Cons: provide a snack
Pros: Yes made sure mask was in place
Cons: We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights
Pros: The crew was very nice. The ride was smooth. The landing was smooth as well.
Cons: The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense.
Pros: Free movies
Cons: Start boarding earlier
Pros: Boarding was quick and the stewardess took good active care of us
Cons: Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying.
Cons: Entertainment and food/drinks
Cons: No social distancing AT ALL. Flight was packed
Pros: Yes amazing
Cons: Enlarge the jet.
Pros: The crew was awesome
Cons: Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night.
Cons: Almost 2 hr delay - put fuel in a wrong tank.
Pros: The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer.
Cons: The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion.
Pros: I used frequent flyer miles for the tickets.
Cons: The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline.
Cons: Water, sanitizer
Cons: Beverages fir 1st class
Cons: Overbooked and crowded, on a Sunday.
Pros: Fine but still crowded and stupid mask policy means nothing on a crowded airplane
Cons: typical poor computer jet poor experience. Now no service
Pros: First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent.
Cons: The airlines need to board and deboard by group number.
Pros: The crew was rude
Pros: Not a lot. Entertainment options on board were decent. Food was alright.
Cons: Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again.
Pros: Plane was new and clean..good leg room.
Cons: Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly.
Cons: The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly.
Pros: late boarding - Chaotic at the boarding gate
Cons: BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received
Pros: Good legroom on economy
Pros: Great crew, comfortable flight.
Pros: The plane was late but from that point everything was fine.
Pros: I got there safely.
Cons: I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money.
Pros: Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF
Pros: The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that.
Cons: Crew on aa is the worst bunch of entitled fools, almost as horrendous as united.
Cons: Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!
Pros: The cabin crew were friendly and apologetic for the chronic problems with the entertainment system. The pilot gave us a smooth flight and landing, and was very conscientious about turbulence prevention and safety.
Cons: The inflight entertainment system was spotty. Some customers had monitors that worked, some did not. A woman with a two-year old had one of the malfunctioning monitors and was forced to entertain her child for nine hours without tv, movies or music. Similarly, on our flight over to London 10 days earlier, my husband and I were 2 of more than 30 passengers whose monitors never worked and we were forced to fly for 7 hours in the dark on an overnight flight staring at the backs of seats. It was miserable. The cabin crew told passengers they had begged the airline for years to replace the system but the airline refuses. Will not fly American Airlines transatlantic again.
Cons: I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out.
Pros: Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!
Pros: The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd.
Cons: The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight.
Cons: They lost 1 of 4 bags.
Pros: The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work.
Cons: The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking.
Pros: This was a great flight, really pleased with this experience.
Cons: Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic.
Pros: Fairly new plane with clean/comfortable seats
Cons: Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat
Cons: It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable.
Cons: Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor.
Pros: everything from the boarding and check-in process to in flight comfort.
Pros: The plane was fairly new, clean, and comfortable seats.
Cons: A better selection of the main meals in business class.
Pros: Very on time, smooth take off and landing and friendly staff.
Cons: Perhaps spirits offered other than just wine. And a vegetarian food option.
Cons: Food timing, displays for video tiny and no selection possivble.
Cons: Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again.
Pros: The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others.
Cons: I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!
Pros: I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me.
Cons: TAP's stupid rules against my destination. Not faire!
Pros: airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.
Cons: Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane
Pros: Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained
Cons: The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys.
Cons: I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping.
Pros: The better question is what did we not like.
Cons: Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!
Pros: everything was fine. nothing specifically wrong or bad.
Cons: had the same food the third time this week. they could do more
Cons: Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight.
Cons: Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers.
Pros: Plane was good, service on board pretty good.
Cons: Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on.
Pros: You can charge your devices (only in one plains from London to Portugal)
Cons: Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again
Pros: Refuel was quick and we were back on air in less than 30 min... Wich was great..
Cons: 1) An extra piece of baggage, using the iPhone TAP, was priced at EUR 65; but, finalizing the purchase, the app tried to charge me EUR 140! Had to go to LIS airport to buy at the right price. 2) Had to pay for my free of charge seats!!!! They changed 4 times!!! a) Having tickets with seat assignments free of charge, had the chosen seats confirmed on e-ticket. b) At airport, 3 days before departure, attendant informed that seats assignment had been erased; she made new seat assignments at worse location; c) On check-in, found that seats were changed again to worse even; now to the back, and “2 in the middle of 4”. d) Had to pay to get my original free of charge seat assignments!!! Had similar situations in all my recent TAP flights. Cannot believe is a system problem! Looks like more a TAP policy to short-change (long time, in my case) customers.
Cons: Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around.
Pros: Given the weather in the UK we were expecting delays but we were pleasantly surprised! It was one of the smoothest journeys we have ever had from leaving our hotel to getting home and TAP featured highly in this. We even landed 35mins ahead of schedule - amazing flight with lovely crew.
Cons: If I have to be picky I would ask that the crew on board speak more slowly when providing inflight information, particularly when English is not their first language as us oldies have difficulty understanding what is being said.
Cons: I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed.
Pros: Cabinstaff were friendly and professional
Cons: Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination...
Pros: On time and waited for our connection from Miami without any fuss
Cons: Comfortable seats but very luttle legroom
Pros: All flights have been on time. Seats and entertainment system are acceptable
Cons: Apart from the unorganized immigration and check-in process the service is very average. On both transatlantic flights the toilets did not work properly. Furthermore the business practice to charge you for any luggage $ 90 at airport without prior notice during the booking process is quite unpleasant and uncommon for transatlantic flights. Would be good that airline as well as internet travel agent would advice about this additional costs in a more transparent way before you purchase the ticket
Pros: There was good variety of films and food was decent.
Cons: (1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much.
Cons: The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks.
Pros: On time, clean airplane, polite air crew and a sandwich and soft drink.
Pros: the food , drink and the crew
Cons: seats not very comfortable. plane full up
Pros: We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight.
Cons: The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home.
Pros: Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient.
Cons: The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work.
Cons: The attendant who checked me in at the Porto airport was very rude and sarcastic. At the gate they said the flight would be delayed half an hour, however they just called us to start boarding a half an hour after the flight was expected to leave. At that time the passengers of the previous flight were just starting to leave the plane so everyone that was about to board then had to stand in the freezing cold tunnel way with all of our bags for another 20 minutes while the previous passengers got off. There was no food or any beverage other than water offered on the flight.
Cons: No vegetarian option The last seats mean can't lean backwards when someone in front goes backwards :(
Pros: The food was good and there was a decent variety of things to watch.
Cons: Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again.
Pros: Friendly air hostesses
Cons: Too much security check at the airport due to the U S Homeland requirements
Pros: Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat.
Cons: I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money.
Cons: the entertainment system was outdated and did not work. For such a long flight this in not acceptable
Pros: Flight attendants were very kind to all passengers.
Cons: Although the flight crew was patient and kind, considering it was a late flight that arrived in Dakar around 2 am, it would've been helpful for them to assist talking with the passengers that were inconsiderate and unreasonably loud throughout the whole flight. Majority of the passengers were trying to sleep or enjoy their flight, which was difficult due to this situation. Additionally, the children of this family continued to kick seats and even stood during landing, and were yelled at by another passenger. I understand that the flight attendants can't see everything that happens, but the noise level was unacceptable.
Pros: The seats were comfortable and already stocked with a pillow and blanket for all. we each had a personal screen stocked with movies, music, games and flight info. at no additional cost and that was great for passing the time during a long flight from Lisbon to NY. The crew was the best part, so pleasant and helpful and professional. We were instructed to close the shades and were allowed to sleep and woken up for the custom form and the great meal which had the option of soda or wine, etc. at no additional cost. The quality of the food was impressive and the salad even came with a packet of real Portuguese olive oil and vinegar. When appropriate we all had to open the shades and drinks were served again and later a small snack of a sandwich and a juice were given all in perfect timing.
Pros: I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!
Pros: Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip.
Cons: Please see above.
Pros: Crew were very friendly, planes are in good condition, meals were served, luggage arrived safely, flights were on time.
Cons: I was put on standby for both legs due to the flights being overbooked. No entertainment provided. Poor communication from ground staff
Airlines flying from Lisbon to Charlotte have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lisbon to Charlotte
Masks required on board, masks provided on flights from Lisbon to Charlotte
Social distancing seating
Middle seats unavailable to book on flights from Lisbon to Charlotte
Testing for antibodies, testing for symptoms for flights from Lisbon to Charlotte
Waiving of change fees. Search flexible flights from Lisbon to Charlotte