I had a malfunctioning chair that kept automatically going from recline to fully erect and the footrest next quite functioned properly.
Flight cancelled and no other flights available till afternoon next day
On time departure and arrival.
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
Cons: "Missed my connection due to excessive delay at Heathrow"
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "Crew was nice, polite, and fairly accommodating. Would prefer to be given the full can of soda, instead of a glass which is 1/2 can and need to ask for more. Xtra leg room seat was ok."
Cons: "Boarding wasn't great. Long lines. Deask lady gave my extra leg room seat, that I had bought and paid for, away to another person which made my boarding pass invalid. Made my boarding longer. Then no overhead space avail when I did get on and I was in bulkhead seat. I got my seat back.. But it was annoying, unnecessary, and uncalled for. And the woman who did it did not apologize."
Pros: "Flight was generally smooth. Bags arrived in good time and undamaged."
Cons: "Announcements were too loud and far too frequent."
Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Pros: "Crew was amazing, very helpful and nice!"
Cons: "The touch screen for the entertainment didn't work so I wasn't able to watch or so anything"
Pros: "On time departure and early arrival. Crew was great."
Pros: "Clean. Rough landing- felt like slamming on the breaks too hard"
Cons: "Not more room, just room in general"
Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"
Pros: "Service, food and the cleanliness. Also the help we got in transfer, from one flight to the other."
Cons: "Nothing really much!"
Cons: "I've tried to respond twice now with a long detailed answer only to get booted out of the page. In short you and Flyus.com are criminals that ripped me off for over 430 dollars U.S. will never use you again"
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Pros: "Food was so so on board BA flight"
Cons: "Personel of BA in general very arrogant and think they rule"
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Crew was good."
Cons: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Pros: "We arrived to LAX at the same scheduled time and the pilots were very informative when we might have turbulence."
Cons: "Head phone jack was broken, was told by one attendant that they would fix it. He never came back, told someone else and they said sorry, there was an open seat 6 rows back. Was not going to have my son sitting by himself. Knowing that you have to check many things prior to the flight, maybe have a back up plan for something like this."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "TB honestly I can’t say I liked anything about this particular flight. So nothing."
Cons: "My flight was delayed by two hours leaving Fort Lauderdale. As a result of that delay I miss my connecting flight to Palm Springs. I was rebooked for a flight to smile Palm Springs the next day which I did not except. Then I was booked to leave Dallas to Los Angeles that flight was delayed also. To make matters worse my bags ended up in LA when they were supposed to be route it all the way to Palm Springs. I still don’t have my bags yet. Called three times and the representatives cannot reassure me of my bags on the way."
Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."
Cons: "I never got on my scheduled flight. The flight I did get on, 4 hours later, was fine. But caused major delays to my train departure from NYC to Philadelphia"
Pros: "Nice plane once they got it working!"
Cons: "Turned up with pet cat having called American Airlines numerous times to confirm all was ok. I had all the correct paperwork and they did not let my cat through. Having then gone through to the gate without cat (left cat with husband) I was then called up at the gate to ask if I was flying with a pet because it was on my records. The flight was then delayed for 3 hours with little explanation and as far as I'm aware, no compensation."
Pros: "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
Cons: "Nothing bad."
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
Cons: "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"
Pros: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Cons: "It was too short of a trip for $$"
Pros: "Flight was on time"
Cons: "My flight was changed to a different airline owned by Alaska. The new airline did not have my reservation information. If was a bit of a headache when checking in."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Pros: "On time"
Cons: "Cramped seats. Entertainment system outdated"
Cons: "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."