Find Cheap Flights from London Gatwick to Chicago (LGW - CHI)

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

new plane

horrible check in and boarding experience

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

Efficient, quick, well organized

Nothing really

Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

Food are nice Have IFE on broad

Comfortable seats (787), more-or-less on-time service.

Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

new plane

horrible check in and boarding experience

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Seats are too small

Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

new plane

horrible check in and boarding experience

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Charged exhorbitant fees delayed the flight and barely apologized

Comfortable seats (787), more-or-less on-time service.

Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Entertainment choices, crew, seats, overhead space

No free food, even on a 5 hour flight. Boarding process in Iceland was not very good - no communication, we stood on 1 line for a long time and it didn't move, and they didn't board by row numbers. The good news is that the plane (767) had plenty of overhead storage, despite everyone (it seemed) bringing a carryon.

The beet salad and the bouillabaisse were both excellent. The flight attendants were attentive and helpful. Wide selection of entertainment choices.

Our connection from Zurich arrived as boarding had begun in Reykjavik. When we arrived at the gate, it looked like business class had already been called, so there was HUGE mob gathered about the gate including small children. An employee worked her way through the crowd randomly checking passports and marking boarding passes. Eventually we made it onto the shuttle which drove us out to the plane. I wouldn't like to fly Icelandair overnight because I wouldn't be able to sleep at all in the business class seats since they don't recline that much.

There was a wide selection of movies and TV shows.

I ordered the chicken salad for the small meal that we had, but I didn't care for it and didn't eat much except the roll. The boarding instructions were difficult to hear and the business class passengers were checked into a very small area between the lobby and the jetway where we had to wait to make sure the plane was ready for boarding. I'm 5'2" tall. The seats were roomy and comfortable, but I was unable to reach the footrests and the seat didn't recline very far.

Excellent entertainment, tons of options from movies, tv shows, music and audiobooks. Makes a long flight go by quickly!

Would be nice to have a small complimentary snack.

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Food are nice Have IFE on broad

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Everything.

new plane

horrible check in and boarding experience

NOTHING!!!!!!

I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Everything.

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

Everything.

Food are nice Have IFE on broad

NOTHING!!!!!!

I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Food are nice Have IFE on broad

Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Comfortable seats (787), more-or-less on-time service.

Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

NOTHING!!!!!!

I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Efficient, quick, well organized

Nothing really

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Charged exhorbitant fees delayed the flight and barely apologized

Comfortable seats (787), more-or-less on-time service.

Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Efficient, quick, well organized

Nothing really

Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

Efficient, quick, well organized

Nothing really

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.