Not enough room in the seats and not enough leg room. Unable to sleep as we could not get comfortable. No where to put rubbish when eating the meals etc.
This is the first time we are not happy. We informed BA personnel that we need wheel chairs and vegetarian food with no mushroom and no fish and eggs. At Orlando airport there was no mention of wheel chairs. The staff made the wheel chairs available BUT we were given separate seats. I am 82 and my wife 76' I requested to give us seats together and at the last moment at the gate the BA staff gave us seats together. On arrival at London there was no mention of wheel chair but later they gave one wheel chair and my wife had to walk. Pathetic.
Yesterday (3rd January 2016) at London airport again there was no mention of wheel chair and vegetarian food. Lady at the counter managed to give us wheel chairs BUT separate seats. We pleaded but no result. TRY AT THE GATE, TELL THE CREW WHETHER THEY CAN HELP but there was no help. we even tried to upgrade by paying extras but they said because we did not buy the ticket from BA they could not do it. BA staff told us to contact you to upgrade. Nobody helped us to give us seats together. On arrival at the Orlando airport at least we got wheel chairs.
Also at tea time we were given egg sandwich we could not eat.
THANK YOU VERY MUCH. This is the first time we were treated like this. How can BA separate us when we booked the tickets together
Hope you can answer us what happened.
We have booked tickets through you many times over the years.
Can you find out for us what happened and why we should fly BA and why we should buy tickets through you when we cannot upgrade because we bought tickets through you.
Amritlal Vassa
Added cost to everything. The seat were a bit snug. The boarding and deplaning took some time. We left later but arrived on time. Although taxied quite a while
-Leg room was pretty decent in lower economy. I did change my seat on my return flight to have an aisle seat instead of the middle.
-Best airplane food I've ever are.
-Friendly staff.
-My flight was delayed for about an hour and 10 minutes. On the plane the cabin crew states the pilot will fill us in on the delay but they never did.
-On both of my flights I did not get a pillow or a blanket.
-Few movies and shows to choose from, the rest you had to pay for, but I brought my own entertainment. No complimentary headphones so bring your own.
Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!
You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated.
Otherwise a very pleasant an enjoyable flight. when the doors closed.
Friendly, helpful, efficient staff on the ground & in the air. Great selection of movies, tv, music for each person flying. Comfortable flight. Great beverage & food choices.
The crew was excellent. Very attentive and witty. One flight attendant in particular went out of her way to take my 4 year for a walk to get snacks to give her something else to do. We also boarded the plane first as we had young kids which gave us ample time to settle our carry-on luggage and the kids before the rush of other travelers.
Not enough legroom in coach for families dealing with young kids where these kids invariably want to be in your lap and then ppl in front of you want to recline.....it is just uncomfortable. The other thing is that my trip to Barbados did not have the in seat TV and try as I might to download the plug in to my Surface so that I could watch from their Westjet connect it would not work so that made it difficult to help with passing the time with my kids. I am also a strong advocate for a decent meal on any flight more than 3 hours. I should not have to purchase meals after spending all that money on a plane ticket.
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