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Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

That they was entertainment.

That the entertainment cut out and froze constantly regardless of whether there were announcements being made.

Nice plane. Dreamliner... newer. Nice crew.

Added cost to everything. The seat were a bit snug. The boarding and deplaning took some time. We left later but arrived on time. Although taxied quite a while

This is the first time we are not happy. We informed BA personnel that we need wheel chairs and vegetarian food with no mushroom and no fish and eggs. At Orlando airport there was no mention of wheel chairs. The staff made the wheel chairs available BUT we were given separate seats. I am 82 and my wife 76' I requested to give us seats together and at the last moment at the gate the BA staff gave us seats together. On arrival at London there was no mention of wheel chair but later they gave one wheel chair and my wife had to walk. Pathetic. Yesterday (3rd January 2016) at London airport again there was no mention of wheel chair and vegetarian food. Lady at the counter managed to give us wheel chairs BUT separate seats. We pleaded but no result. TRY AT THE GATE, TELL THE CREW WHETHER THEY CAN HELP but there was no help. we even tried to upgrade by paying extras but they said because we did not buy the ticket from BA they could not do it. BA staff told us to contact you to upgrade. Nobody helped us to give us seats together. On arrival at the Orlando airport at least we got wheel chairs. Also at tea time we were given egg sandwich we could not eat. THANK YOU VERY MUCH. This is the first time we were treated like this. How can BA separate us when we booked the tickets together Hope you can answer us what happened. We have booked tickets through you many times over the years. Can you find out for us what happened and why we should fly BA and why we should buy tickets through you when we cannot upgrade because we bought tickets through you. Amritlal Vassa

The food in business was very good as well as crew

This plane is so old and entertainment is terrible

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

cheap(?)

everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again.

We finally landed safely.

Sat at gate 4 1/2 hours before 9 1/2 hour flight. Never heard how problem was resolved. Very bumpy ride.

Arrived safely

Itinerary was Boston to Manchester on Thomas Cook Airlines, and Manchester to Munich on Lufthansa. Computer system was down for Thomas Cook. 300 passengers checked in with hand-written boarding passes. Poor communication between airline and passengers. Delayed departure. Arrived in Manchester at 5:55am, an hour late. Misinformation in Manchester about what would happen with our checked bags. We were directed to transfers, only to find out that the hand-written bag tags were not accepted by transfers and we had to exit transfers to claim the bags. This delay caused me to miss my 7:25am connection to Munich. Better information and communication would have allowed me to make the flight. Was rebooked for 10:50am flight but at gate found out it was oversold, I had no "priority" because it was a rebooking, and my seat was given away to another passenger. I was then rebooked for 17:55 flight. I was told that my checked bag would be on it. At the gate for this later flight, I asked about my checked bag but was given no information, and the staff was not helpful in confirming my bag would be loaded. After a 12 hour layover in Manchester (should have been 2 hours), I boarded the 17:55 flight. I arrived in Munich and of course my bag did not make the flight. Effectively I lost a day on my trip, and this was a terrible experience. Flying multiple airlines on a single trip can really be awful if there is rebooking involved, as they don't work together, and neither treats you like a paying customer. I also would advise against flying Thomas Cook. Their computer system going down is inexcusable, and created a massive headache for not just me, but many passengers who missed connections.

Lucky enough to have seat with no one beside me

Delayed departure but some time made up during flight Sub standard food in comparison to outward bound flight

Average flight to get you where you want to go. That's it.

Rude air hostess. Very poor customer relations. Very poor.

Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!

You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated. Otherwise a very pleasant an enjoyable flight. when the doors closed.

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

Everything best airline I've ever flown with great job

The crew were wonderful.

I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.

I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.

Pretty good legroom, especially on the transatlantic legs. Responsive flight crew. Tasty food (for purchase). Good price. Easy connection at Keflavik. Flight attendants responsive to on-board problems.

No water fountains at Keflavik. Limited seating at Keflavik.

Professionalism value of service

let me think....

The in-flight entertainment system wasn't working well, and the flight was fairly bumpy (obviously something the airline couldn't do anything about)

The leg room and the service

not aware that meals and snacks are Xtra$$

staff very friendly

Ethiopian Airlines need to get themselves better organised for how they line people up for boarding and make it clearer in the airport where people need to go and when; we headed to the gate waaaaay too early; very uncomfortable seating at gate 1 area. Where are the movie screens for such a long flight???? 6 1/2 hours of a screaming baby makes for a very uncomfortable journey - also TURN OFF the lights sooner; when people are leaving at 1am; they aren't worried about seeing inside the cabin; they want to be sleeping!!!!

The flight was simply fantastic

The flight was on time. The flight crew was amazing. The overall experience was exceptional. I recommend this service to anyone who's traveling.

Everything

Nothing