It was a redeye flight, so there's not much that can be done to make it "better" per se. The crew is respectful of passengers trying to sleep, the lights remain low and announcements to a minimum. The amount of in-flight entertainment and charging ports available at each seat means I can easily find something to watch/listen to until I fall asleep, and my devices will be charged and ready to go when I reach my destination in the morning!
Cons: "WiFi to work on the plane"
Pros: "Fast boarding, avoided an unplanned fuel stop which would have been a really big bummer. Jet blue still beats out every other airline for snacks and seats and space"
Cons: "The plane was pretty trashed. Headphone jack and video screen worked only intermittently. Seatback pocket was falling off."
Pros: "I generally love JetBlue snacks"
Cons: "Flight was freezing (like they wanted us to buy blankets from them). We sat on the runway for 1.5 hours and they wouldn’t let us go to the bathroom or give us an update on what was going on until just before we took off. The crew were generally rude and obnoxious. Awful service."
Cons: "Cleanliness. Folding tray was dirty and smeared with god know what and there was food lying on the floor when we got in."
Cons: "Flight delayed due technical issues, etc."
Cons: "Delayed for two hours and they offered no explanation until the last minute."
Cons: "Aircraft felt and sounded old. Lots of extra cracks and rattles while taxiing."
Cons: "More than one service during a 6 hour flight and friendlier crew"
Pros: "I watched the office on the little tv"
Pros: "Julie the ticket agent is very helpful and made our flight comfortable"
Pros: "This older airplane has lots of room. And has free TV and movies on domestic flights on all seats."
Cons: "However an older plane does not have touch screens and movie choice is limited."
Pros: "Live TV good Temperature in cabin good Felt safe"
Cons: "Delayed 20 mins due to weather Unhealthy choice of snacks"
Pros: "Excellent service. Efficient boarding. Not packed to the gills"
Pros: "More leg room, longer seat belt"
Cons: "I will be leaving Dublin to SFO today on Aer Lingus."
Pros: "Can’t ckmplain about a thing. Except my TV did not work.. but there was free wifi (FlyFi)."
Cons: "Boarding was a little chaotic because JetBlue doesn't line the groups up, so everyone loitered around standing and it was hard to figure out who was part of "group a" and boarding now (for example), or who was part of other groups waiting to be called. The person at the desk did her best to tell everyone to sit down until called (over and over) but everyone ignored her. This problem might be solved if there was a line up area like how Southwest lines up the groups ahead of time."
Cons: "I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them."
Pros: "Crew was good. They’re just doin’ their jobs."
Cons: "2+ hours late due to maintenance issues at gate, no contingency plan. No free food on board for 6hr flight at dinner time. No effort to even give a token apology gesture for the delay."
Pros: "Everything went as it should be but the inflight entertainment didn’t work. And the flight staff didn’t offer any form of compensation for the inconvenience."
Cons: "No inflight entertainment! And noncompensarion for the inconvenience."
Pros: "Crew was helpful"
Cons: "Flight was delayed but nothing specific was communicated to customers while we waited. Later announcements were made and we departed about 45 minutes late."
Pros: "Great attendants, comfortable, clean, and extra room."
Cons: "TV screens were down in my entire row."
Pros: "Good wifi and entertainment"
Cons: "The 3.5 hours delay"
Pros: "The seatback TVs never came on, they were all synced and played one channel the entire flights."
Cons: "Lost both of my bags!"
Pros: "Great service"
Cons: "Tv went in and out"
Pros: "There was enough leg room and the fact that you had access to a lot of tv channels as great! Also, they don’t skimp on the beverages and actually give you a whole can instead of pouring 1 can for 3 passengers"
Pros: "Nice crew. Spacious bulkhead seats. Good snacks."
Cons: "Delayed flight 5x totalling almost 5 hours."
Cons: "The return flight was delayed 3 hours due to mechanical problems with the plane and the need to find a replacement plane. Then no fresh dood was available for purchase due to the olane not being stocked in advance. The in flight crew was very nice and apologetic, but it made for a very late night and difficult flight. We didn’t land until after midnight."
Cons: "Departure and return flights were both delayed 30+ minutes."
Pros: "No complaints. Quite happy with jetblue. I will fly with them again."
Pros: "Really nice crew that tried the best they could"
Cons: "Cold the entire flight w air vents closed.delayed 4 hrs, 3 of which spent on plane freezing"
Pros: "Effort of the employees Seat room for tall, injured passenger Willingness to get wheelchair waiting and ready Email updates Nice flight crew, willing to adapt and help Open pantry after first service Gear all in good working order"
Cons: "One boarding crew at gate entrance discounted my story that I needed extra time to board, not wheelchair but definifely disabled. Maybe I did not understand him but was the only interaction that wasn't really, super excellent. I have to say that most airlines would be lucky to have him as every one of their employees but that was the only experience less than outstanding with the JB people"
Cons: "Flight was late taking off, but not too bad."
Pros: "The cheezits were awesome."
Cons: "After departing an hour late because they forgot to fuel the aircraft, we have landed and are currently in the wrong city because they did not onboard the correct amount of fuel. This is awful. In 30 minutes we are told we will have enough fuel to take off again on the second attempt to get to our original “nonstop” destination."
Pros: "Seat space was roomy"
Cons: "Late leaving, late arrival, too long in the air. I’ve made that same trip dozens of times and have never spent almost seven hours in the air. Entertainment sysyem didn’t work properly. No attention to detail. The plane was a dump."
Pros: "Superfast. Landed before time."
Cons: "I liked everything."
Pros: "Friendly staff"
Cons: "Flight was 1 hour late"
Cons: "We did not end up in San Jose but San Francisco."
Cons: "A poor choice of movies to watch"
Pros: "The flight attendant is a national treasure . Someone that chipper and happy deserves all good things in the world!"
Cons: "Flight was moved to following day. Won’t work so I need to have other airline booked."
Pros: "The flight was cancelled but staff was really nice. I received credit for future flight so that was great. And they let me sleep in the terminal and a very nice employee handed me water and snacks at midnight."
Cons: "late departure and arrival on both flights"
Cons: "Baggage claim in SanJose was aweful....I had to walk a very long distance (to another terminal) unbenounced by the flight crew to retrieve my luggage...please don't let this happen to other people"
Pros: "I had my own row."
Well many things could have been better. I bought business class ticket. There was no lounge at airport. At least they could have provided us vouchers for a good restaurant to rest, eat, charge our phones etc... The seats were so uncomfortable. They dont recline and i booked business especially for comfort due to back pain. There was no entertainment at all. In our time this is really poor. I liked the food. Crew was super nice.
Pros: "La atención del crew en el avión"
Cons: "Aunque Sean viajes cortos ofrecer almenos bebidas"
Cons: "The suitcase did not zrrive"
Pros: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Cons: "I had no complaints - the flight was just what it should have been ie no issues"
Pros: "Flight attendants were lovely."
Cons: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."
Pros: "The plane was nice."
Cons: "The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean."
Pros: "Everything was good."
Cons: "There was no problems whatsoever."
Pros: "Smooth flight"
Cons: "It was delayed"
Cons: "At least they could offer drinks"
Cons: "Offer drinks, water"
Pros: "Entertainment was ok, had holl rodarte options and good variety"
Cons: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Cons: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."
Pros: "There was nothing to like about Iberia"
Cons: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."
Cons: "At the checking counter they couldnt find my tickets reservation. Took forever to check in."
Pros: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Cons: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Cons: "A cup of water given anywhere else for free was not provided. There was no entertainment. The plane was old and seats very uncomfortable"
Pros: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Pros: "After fixing the mistake they gave us two adjacent seats on the plane."
Cons: "I came with a friend. At first we were given 2 boarding passes, both with my name. We continued to security where they found the problem. We had to go back to the check-in counter and they reprinted boarding passes. This time names correct but both for the same seat. Only after a long while they were able to fix it. The Iberia crew barely spoke English. Overall - made mistakes, wasted a lot of our time."
Pros: "The flight was on time."
Cons: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."
Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Pros: "Great check-in process. Friendly, helpful crew. Well-maintained aircraft."
Cons: "Iberia charges for everything in in-flight service (even soft drinks)."
Cons: "They didn’t let me check in or on the flight. Boarding was a disaster for others on my previous flight who were making this connection and British Airways, Iberia, and Kayak had TERRIBLE customer service when helping me (or refusing to help me) rebook my flight. I will never again use any of these companies. I’d rather walk to Europe."
Cons: "Bad customer service. Food was stale and I threw up"
Cons: "One of the shows I started watching on had one episode. Handmade tail?"
Pros: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Cons: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"
Pros: "Comfort and crew were good,"
Cons: "Delay in takeoff due to equipment repair"
Cons: "Entertainment Screens did not work. Charged for drinks."
Pros: "Nothing in particular"
Cons: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"
Pros: "the AC worked. the last flight had warm air from the vents"
Cons: "flight was delayed 3 hours to begin with.. it was unorganized....no apology was given whatsoever.. plane was a bit uncomfortable. flight crew looked unhappy..I like to see people smile."
Pros: "Dinner was good. Sandwiches and breakfast are just bread"
Cons: "Crew could pretend to be nicer"
Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."
Cons: "Connecting flight by the same airline put us only 10 mil late. The plane was still at the gate, but they did not let 15+ of us on board and left. We had to wait for 2 hours at a very unfriendly customer service to get placed on another flight."
Cons: "Very pleased with overall service and hospitality"
Pros: "Food and movies were good."
Cons: "I was not allowed to check in online, so I had to go to the airport early to check in. Despite purchasing my flight months prior, and arriving at the airport with plenty of time to to check in, I was told that I was going to be bumped from my flight because it was overbooked, which would mean that I would miss my international connection. After waiting for everyone else to board on a tiny flight, there suddenly was a seat available and they let me board, but they managed to not put my bag on the flight, which means I have no luggage. Lastly, despite checking in more than 7 hours ahead of time for the international flight, I was given a middle seat and was told that I would have to pay $40 if I wanted to switch to an aisle/window. The middle seat was cramped and uncomfortable, particularly for 8 hours (after 7 hours of connections and waiting in airports). UGH."
Pros: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Cons: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"
Pros: "Staff, entertainment, food and the plane itself were all good."
Cons: "Leg room not great, but better than most planes."
Pros: "Movies were good, seats were OK"
Cons: "Paying $85 for a 2nd bag"
Pros: "Commuter flight. Got me where I needed to go."
Cons: "Small plane, no leg room, very little carry-on space. All I had is a small backpack and I almost did have a place to put it."
Pros: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Pros: "Most all aspects were excellent"
Cons: "The main food serving was OK. The light serving was not. It was a thin slice of turkey ham inside a piece of bread. Also no small snacks available during the flight. The WiFi is a great idea however it did not work for me. It is a good thing I only paid for the 4.99 euro option."
Cons: "While making the reservation online it said that you could declare your luggage when you do online check in 24 hours before your flight and the charge would be 15 euro's per bag or if you wait and do it at the airport it would be 30 euros per bag. I tried numerous times to do the check in before our flight and it kept saying unable to complete. I explained this to the agent at the airport and he still charge us 30 euros per bag."
Cons: "Food Bording Confort"
Pros: "Nice plane, good entertainment"
Cons: "We never had the option to reserve seats. Not sure if this was because we booked thru kayak or if it was the airline but this was a long flight and I would have paid(although not happily) to get to sit next to my husband. As it was, we both got center seats separated on the plane. Very inconvenient and very uncomfortable."
Pros: "It was on time"
Cons: "No entertainment for adults"
Pros: "Flight from NYC to Madrid"
Cons: "Lost my luggage for 3 days and no compensation for out of pocket expenses Flight from Madrid to Florence"