I expected free entertainment for a 10 hour flight (only if you had your own iPad). Although I thought they offered good movie options, it was very limited, so not sure everyone would agree.
On a 10+ hour flight, I expected free meals, so I didn't eat before the flight. I was charged $9 for an extremely small shepherd's pie (bc they didn't have the other 2 meals that I asked for first). Guests were only offered coffee, tea or water and had to pay extra for soda, juice, etc. The flight attendants seemed annoyed any time someone turned on the light to request their attention, yet they did not scan the aisles often at all. I also have had free headphones on most flights I've ever taken, yet was charged $3.50 for horrible headphones (they had $10 and $30 options as well but I wasn't about to spend that).
On my 9 hour flight to Europe on different airline, I received 2 free meals, snack, free wine and was offered soda/juice/etc and free headphones.
flight arrived on time.. mostly as the boarding time is an hour and twenty minutes prior to departure time so be prepared to arrive at the gate early waiting for boarding information.
Blankets and headsets were not provided free of charge; they cost $8.00 each if one wishes to purchase them on board;
Cabin crew did what they were supposed to do, but did not go above and beyond their work to achieve excellent customer service. At times I noted that one of the flight attendants did not smile for the entire duration of the flight.
Entertainment was limited on board.
Gatwick airport felt like I was in a hamster cage before boarding and they had horrible policies as an airport that didn't follow airline policies. The airport was also not set up with kiosks to print boarding passes at the airport and for people traveling without computers to check in beforehand.
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