No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
The planes are worn out with the result that they often have mechanical problems. When the new promised planes arrive this will be a great service. The saving grace of the current service really is the personnel, unlike US carriers if they can help they will.
I expected free entertainment for a 10 hour flight (only if you had your own iPad). Although I thought they offered good movie options, it was very limited, so not sure everyone would agree.
On a 10+ hour flight, I expected free meals, so I didn't eat before the flight. I was charged $9 for an extremely small shepherd's pie (bc they didn't have the other 2 meals that I asked for first). Guests were only offered coffee, tea or water and had to pay extra for soda, juice, etc. The flight attendants seemed annoyed any time someone turned on the light to request their attention, yet they did not scan the aisles often at all. I also have had free headphones on most flights I've ever taken, yet was charged $3.50 for horrible headphones (they had $10 and $30 options as well but I wasn't about to spend that).
On my 9 hour flight to Europe on different airline, I received 2 free meals, snack, free wine and was offered soda/juice/etc and free headphones.
I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
flight arrived on time.. mostly as the boarding time is an hour and twenty minutes prior to departure time so be prepared to arrive at the gate early waiting for boarding information.
Blankets and headsets were not provided free of charge; they cost $8.00 each if one wishes to purchase them on board;
Cabin crew did what they were supposed to do, but did not go above and beyond their work to achieve excellent customer service. At times I noted that one of the flight attendants did not smile for the entire duration of the flight.
Entertainment was limited on board.
Gatwick airport felt like I was in a hamster cage before boarding and they had horrible policies as an airport that didn't follow airline policies. The airport was also not set up with kiosks to print boarding passes at the airport and for people traveling without computers to check in beforehand.
This was by the far the best flight experience ive had in my life. British Airways was amazing. The staff was awesome and helpful. The food wasn't so bad either, there was a lot given so it was nice to have the options. the seats were so much better than others ive been on as well and I just loved the entertainment options. if I wasn't so sleepy I wish I could've watched more movies and tv! overall amazing and id book with british airways again
Having not flown BA for some years it's easy to get a fresh perspective. The A380 is a good plane that holds a lot of folks. Getting them on & off can take some doing. BA seems to have figured it out. The flight was effortless, the food and service were unobtrusive and quality. Overall a pleasant way to spend the hours from Heathrow to Vancouver in either direction.
Minor grumble outside of BAs gate being 20 minutes walk from the lounge was the boarding at Heathrow. With that many folks surely BA could do a better job of the pre-flight organization.
The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.
Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.
Could not get the Westjet Connect Panasonic video plug-in to install properly on my upgraded Windows 10 laptop. Had to watch movies on my tiny mobile phone screen.
I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.
I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey.
Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.
Very reasonable fares, pleasant service. I had to call customer service and got prompt help.
I've had two flights with WestJet. Both flights had their take-off times altered significantly a couple of months ahead of time. (One by 45 minutes, one by 2 hours.) In addition, both took off 2-3 hours late.
cheap airlines! They do not feed you on an international flight! You have to buy your seat ahead of time, or get assigned. You have to pay for all your luggage. They do not even give one bag on international flight. You can down load an app for entertainment, or rent their ipads. Many of us said, worst customer care ever, and never again
My laggade not arrived - both of our bags , my and my husband . There are all of hot closes there . It not possible to begin a trip in Iceland without special equipment !!!
Allowed early than standard check-in. Pleasant counter staff. Nice to have beverage offered twice. New plane with reasonable choice of free movies. Boarding was efficient and smooth.
Only water, apple juice, or orange juice were offered. No snacks were offered like all other airlines we have flown in recent years.
Wheelchair attendant was late picking me up from the Club World lounge (at least the British Airways agent monitoring the whole thing cared and kept us updated while we sat out front waiting. Despite the fact that I'd checked with BA the previous night that yes, I was registered to have a gluten-free meal (as of two weeks beforfehand), the flight attendants had no record of this and no GF meal had been included for me. Entertainment = faded screens, bad touch screen interface, crashed nd needed to be rebooted at one point, touch screen minimally responsive, a shockingly small number of choices. Did not have wireless or a usb port, but fortunately there was a universal AC outlet and I had my wall charger along so that I could spend most of the flight using my iPad to read. I'm especially displease with the food, boarding process, and entertainment considering my boyfriend's and my seats were Club World seats I'd paid for (rather than receiving them as a reward). On the bright side, the lie-flat seats saved me from days of post-flight pain, so it could have been worse. Not pleased overall, and the next time I travel internationally, I'll probably chooseanother airline if the prices only differ by a few hundred dollars.
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
The lead crew member was extremely positive and apologetic and at the same time he was very entertaining whenever usually-boring announcements were made to the passengers.
It sucks that the crew had to deal with so many angry passengers after we were stuck on the tarmac for 2 hours and in the gate for 1 hour, with a total delay of 3 hours, causing many other passengers to miss their connections.
That said, the crew did their best to remain positive and accommodating.
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