I ordered a gluten free meal by calling transat directly. On the flight I discovered they had no record of my request. Crew were able to find me an alternative meal though. Was frustrating to have made the effort to call in and book it and not then get the requested meal.
Seats were comfortable with enough leg room. Crew was fantastic!! They made it a very entertaining and enjoyable experience, especially the host.
Entertainment system didn't work at all for me. I believe it was also not working for everyone else. The food was also not that great. Portions were tiny, taste was ok, but definitely leaves something to be desired.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
I had never heard of WestJet and only booked the flight because it was the least expensive ticket I could find. I was shocked when I was given my boarding pass because I got a first class seat. A comfortable seat is such a blessing on an overnight flight because you can sleep fairly comfortably. Also, the food and especially the wine were excellent. The flight attendants were very courteous and helpful. I would recommend WestJet to anyone.
Crew was great and very attentive. Seats surprisingly comfortable for economy.
Never could connect to their Wifi. Not available for some reason.
They rent you a tablet with entertainment, but choices are pretty limited for a 9.5 hour flight.
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