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It was short

Crew was friendly and they know how to board.

No personal TVs, food could always be better

Very friendly and courteous crew. And free packet of crisps!

The crew was friendly and professional.

Boarding the plane by taking a bus that I had to stand on was very uncomfortable (I have bad knees).

The crew were nice.

Aircraft is not even that old and is already massively out of date. Why offer wifi if there's no way to charge anything? In flight entertainment was awful. Poor selection or old movies. The water pump by the middle restrooms made a high pitched wine for about 7 hours of the 11 hour flight. I'll never fly Aer Lingus again.

Flight staff was very good and so was the customer staff who were friendly but had to deal with so many missed flights.

Ground staff management management was extremely poor: a. Flight was booked by BA with a 90-120 minute transfer time but LHR ground staff couldn't get the crowds flowing . And we missed every connecting flight. b. Informed ground staff that the flight was leaving in 90 minutes, and told them that we will not make it if we can't get into the express line but they told us "too bad". BA booked us and confirmed that it was enough time to catch our flights. We missed every single connecting fligh and had to wait 2-4 hours to catch the next flight. And we lost our seating arrangement which made it difficult since we have children. c. When we got to about 30 minutes to our flight then they switched us to the express line but it was always too late. Very disappointed with the BA airport management. d. A lot of people were trying to rebook flights, and that line became too long. I empathize with the BA booking staff but not with the ground management staff. e. Avoid BA if you have to get a connecting flight at LHR and it is within less than 2 hours, it was a poorly managed operation.

Very smooth flight.

Flight left and arrived on time.

Drinks bypassed first rows. Duty free and drink service announced, but immediately closed due to "pilot says we're landing in 15 minutes". Seat belt had been shortened and required extender.

They keep the food coming in there are a decent range of TV and movie options.

We booked an overnight layover flight and seemingly that confused all airports systems that we are unable to check in for both of our parts of the return flight. This meant we were not able to select our seats very far in advance for a return flight and initially my husband and I were seated separately but thankfully kind people on board were willing to switch with us. The gate check person in Dublin also on this in our bags to Boston but luckily caught her mistake within a couple of minutes and our bags didn't make it to our correct home destination on our flight back from Europe. We were never prompted to make any specific meal selection restrictions so my vegan husband was not able to eat anything on our flights to or from Europe. The flights were both kept very cold and of course the space and economy is quite tight.

Nothing

It was not British Airways but Aer Lingus !!

.Pleasant crew. . Decent value for money. Shorter trans ocean leg to-from Dublin makes up for longer total trip time to destinations beyond Dublin. Smooth connections in Dublin.

Overflowing rest room; grim food.

If you wanted a drink you had to pay for it, the seats on Aer Lingus are so crammed together if you sit in coach prepare to have your knees in the seat in front of you. Also our flight took off late waiting for the pilots so we had to rush to get through US pre-customs in order to catch our next flight.

All Aerlingus employees were friendly and helpful.

The airport security was very quick. Much better than on our way to Dublin from Chicago.