Cons: "You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going"
Pros: "Very professional, engaged and polite"
Cons: "Excellent airline. Always my first choice!"
Cons: "The last 4 flights with Aerlingus have all been at least 2 hours delayed to London. People give out about Ryan Air but I have been flying with them to France 2 a year for the last 4 years and I only had one delayed flight because of air traffic controllers"
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Cons: "Nothing, everything was exceptional"
Pros: "Ordinary flight, no food (though International it operates like Domestic Travel)."
Cons: "Boarding is extremely weird for Air Lingus. Causes problems when there is no proper order."
Pros: "Flight was fast."
Cons: "The boarding process could have been better organized. For example by seat number like other airlines do. Having everyone board at once was a bit disoriented."
Pros: "Nothing was pleasant for this flight"
Cons: "Keep the schedule up to date on the web When there’s delay, keep customers posted Don’t miss customers luggage"
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "Great service"
Cons: "Que in immigration"
Pros: "It was a short flight but the flight attendants made the most of my trip. They were very accommodating"
Pros: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."
Cons: "Very bumpy takeoff and landing"
Pros: "Quick flight, great landing"
Cons: "Can believe they charge you for water."
Pros: "I barely remember the flight as I was traumatized by the flight previously mentioned."
Cons: "Lost luggage!!!!!!!!! See above. The seating was a little better than British Air."
Pros: "Large plane"
Pros: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Cons: "Never made the plane."
Pros: "The flight was on schedule and the crew was friendly."
Cons: "The cabin and restrooms were a bit dirty. The seats weren’t the most comfortable and the attendants didn’t make as many rounds as expected for a 10 hour day flight."
Cons: "The booking left no time to make it to the next flight. Had to purchase a separate flight last minute."
Pros: "* New planes * Easy check in"
Cons: "* Last minute seat assignment * Crew is helpful but not friendly"
Cons: "Dirty aircraft. Almost 1 hour delay."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."
Pros: "Crew was very nice and accommodating. After boarding was complete they moved several passengers to other rows which allowed a better distribution of open seats."
Cons: "Per usual, airline food is blah!"
Pros: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Pros: "We waited about a half hour for the fuel crew to come and fill up the plane, but the staff and the captain were very nice and informed us of all updates and progress being made. I didn't even mind the extra wait! We still were able to make our next transfer and got to the airport in great time!"
Cons: "The boarding situation at Gatwick was a complete mess, they made us change the gate THREE times!"
Pros: "relatively generous baggage allowances"
Cons: "Total absence of food and drink"
Cons: "Everything. They canceled the flight and made us wait at the check in counter for over 4 and half hours. After that they closed the counter without helping us rebook."
Pros: "Fast flight"
Cons: "We borded Kemal time, but did not take off until an hour later"
Cons: "In South America the airlines queue you by seat no and then board from the rear first. It works like a dream"
Pros: "Not much"
Cons: "Limited choice of entertainment. ****Lost my luggage both destination bound and home bound**** Being kept in the plane for an extended period of time after having landed. Not even a coffee during the connecting flights (Dublin to Cardiff and Gatwick to Dublin). Poor connecting facilities and having to repeat security screening before connecting to the second leg of trip."
Pros: "All staff were friendly and helpful"
Cons: "Seats are too close together!"
Pros: "Seats on flights between London and Dublin."
Cons: "Unfriendly staff, poor meal offerings, delays and long check in process"
Cons: "Booked flight through Kayak. In general a good experience except that Aer Lingus did not have any record of my grandson. Despite adequate documentation the AER Lingus staff were less than helpful and unfriendly."
Pros: "Clean, comfortable plane. Friendly staff."
Cons: "Had a toasted sandwich that was very dry and a litttle overdone. Serious ear discomfort on landing"
Pros: "The Aer Lingus flight from London to Dublin was fast and easy"
Cons: "short duration in the air, no in flight entertainment or food and beverages"
Pros: "The crew was awesome and so accommodating"
Cons: "Not the flight/airline fault, but the getting through us preclearance was a nightmare"
Pros: "Check-in was easy and gate agent awesome. Boarding was a breeze. Plane was reasonably comfortable (short haul flight so didn't matter much). Weather conditions great, we arrived in DUB well ahead of schedule"
Cons: "Had lovely pix of nice looking food but charged for it! I had come over on a BA flight that served a really nice snack b'fast. Thought it odd that same route with different carrier made you pay. I was in desperate need of a coffee, could have offered complimentary beverages."
Pros: "Apart from the boarding everything was o.k."
Pros: "On time, Boarding very good. Crew were brilliant, especially when they removed an intoxicated woman who was harassing the family seated next to me."
Cons: "Didn't eat dinner on flight as it came too early for a flight at that time. I ate in airport. But the breakfast was just OK & comfort I guess is par for the course these days, seats on economy fares just seem to get narrower & narrower. As far as the entertainment system it just didn't work properly (just as it didn't on the flight over) and the choice of films, TV and current affaires was pretty bad."
Pros: "I was deleted 5 hours. All the staff are lovely can't fault that."
Pros: "Their hospitality was far beyond any other airlines."
Cons: "Late departure on way back"
Pros: "Everything went surprisingly smooth. Coffee was good, but had to pay for it"
Cons: "Didn't try the food"
Pros: "Crew brought around plenty of water, this was in marked contrast to my last Aer Lingus flight where nothing was offered from one hour to the next"
Cons: "I injured my leg before flying and Aer Lingus were very unhelpful and unsupportive. They had promised to speak to my doctor and then didn't, I was promised assistance in the airports which never materialised and when I checked in I was promised a spare seat next to me to allow me to stretch the leg out. This was taken away from me once I was on the plane and I had little space and comfort. I wouldn't fly Aer Lingus again unless there was no choice."
Pros: "Boarding from back and rear of plane made passenger loading faster. I had to purchased seats with more room to provide comfort for long flight."
Cons: "The food was only okay and I'm sure that better food could have been purchased."
Pros: "A lot of space for feet"
Cons: "The service and food"
Pros: "Seating was comfortable though a tad bit cramped."
Cons: "Window was dirty from someone touching it on a previous flight. Cannot wear headphones during takeoff or landing was an inconvenience. Cabin crew made sure all passengers were held tightly to their rules but then got themselves a coffee and chatted up front the majority of the time. (Only an hour trip, so no beverages or snacks for us)"
Cons: "Significant delays"
Pros: "Quick and Friendly Staff"
Cons: "Flight was wonderful, landing a little rough"
Cons: "I missed my international connection because flight was three hours late."
Cons: "Unbelievable waste of time and gross inefficient experience trying to get assistance service for a wheelchair abominable delays wrong numbers and general disconnection between ground services & personnel. No problem in New York with Delta no problem in Barcelona but London was a sad performance."
Pros: "Things were pretty smooth."
Cons: "Could have done without the flight delay."
Cons: "The flight was cancelled."
Pros: "loved the interactive flight information, movies, and the food and crew were great"
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Pros: "Not enough information"
Cons: "The flight times went explained properly very missleading"
Cons: "Finding out that I had to pay more for my bag."
Pros: "Kind and caring staff"
Pros: "I made it"
Cons: "If I were a bit older or slower I wouldn’t have made plane. It is unfortunate I had two leg journey to Ireland. BWI - Heathrow- Dublin is a difficult journey with 1 hour layover. I nearly had to push old ladies out of the way to make connection. Very stressful and left headphones in haste to make flight. Not an enjoyable experience."
Cons: "The unpleasant unhelpful staff"
Cons: "Flight was delayed 30 mins"
Pros: "Short flight so no food"
Cons: "All good"
Pros: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Cons: "Late, no food or drink, confusion at checkin"
Pros: "Very busy flight but staff very professional"
Pros: "A bit late getting started but very nice after that."
Cons: "Must you charge for tea?"
Cons: "That I missed the flight because of Iberia airlines"
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "Flights were on time"
Cons: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "It would be nice if someone cared about something. It didn't seem like anyone liked their job or cared about the passengers. All seemed like corporate greed. I have flown over 40,000 miles this year. This was the most unsatisfactory flight. Come on guys, create a good environment for a win win situation. Happy passengers make more money for the corporation in the end."
Pros: "I liked the professionalism of the cede and the cleanliness of the cabin"
Cons: "I was a little frustrated with the delayed start"
Pros: "They got us there."
Cons: "We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience."
Pros: "I really liked how neat & professional the crew were dressed. The plane was new & the seats were comfortable."
Cons: "I didn't like that beverages (like water, juice, coffee) weren't complimentary. All the flights I've been on in the U.S. offer those for free, along with a small snack."
Pros: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Cons: "Gate not given until last minute. The most cramped plane I have ever been on and I’m petite. No complimentary anything."
Cons: "Horrible plane. Sounded like it was on its last legs."
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Pros: "It was quick"
Cons: "Food options were bad"
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Pros: "The staff onboard the flight was friendly."
Cons: "There was a last minute gate change that was not announced until boarding was closing, so I had to race across to the other side of the airport to catch the plane. There was no food/drinks provided on the flight."
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Cons: "Worse experience ever!!!!"
Pros: "They tried to help me in person by making a phone call to the security gate."
Cons: "Despite the call to security (I guess it was to the security gate? Not sure) it seemed standard the way they spoke, not as if anyone seemed empathetic to my situation as I am a graduate student and was in dire need of returning to Dublin, Ireland for work the following morning. I have had a different experience with different British Airways representatives. The customer service on the phone seemed good, but in person, it just felt like robots following policy unfortunately. I spent $150 for a roundtrip flight and could not use my "Return" portion of my ticket. I arrived to the security gate and I could not be let in. My flight was even delayed which should have allowed me time to scan through security but it did not. My phone is temporarily unavailable as it is in the shop for repair, while I navigate a foreign country without the use of maps or access to email so easily. I checked my email at a random hotel in London for 1.5 hours, and 30 mins after I left, apparently an email was sent by BA to me, alerting me that I could check-in my luggage, instead of having to take it on-board as carry-on. All these details would have been nice to know a little more ahead of time. I wish I could be refunded for my flight, as that was the last flight of the evening, and I ended up having to go to Air Lingus to pay nearly 300 pounds to get on their last flight back to Dublin. As a graduate student, working on my thesis and fulfilling a job here in Ireland as the final leg of my Master's degree, any money saved is a help. Forfeiting half my ticket, and purchasing a new one twice the price of my original was not something I was expecting. I was an emotional wreck getting on-board my other airline's flight. Just not a positive experience that resonated with me overall :( I wish I had more positive insight to share, especially on social media or Yelp about my experience to London and back with BA. Plane was small, and complimentary drinks were not served as every flight I have ever been on in 30 years, and that is several several dozen, have ALWAYS given at least a drink, even if they didn't have peanuts/pretzels. Pretty disappointing.."
Pros: "Quick flight."
Cons: "Flight was delayed, plane didn't take off for a long time after boarding."
Cons: "The service was terrible and staff was unpleasant"
Pros: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Cons: "Nothing to complain about"
Cons: "There was no entertainment for that flight."
Pros: "I was exhausted and so was my flight buddy. The staff was helpful and quietc and got us on board and to our destination without us having to think which was great."
Cons: "Because I didn't make it and I want my money back"
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pros: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Pros: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Cons: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pros: "I canceled the flight 6 weeks ago, no refund issued."
Cons: "I canceled the flight 6 weeks ago, no refund issued."
Pros: "Boarding was quick and we arrived on time."
Cons: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Cons: "flight delayed by more than 1 hour"
Cons: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pros: "Flight Attendants very good"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Cons: "The plane seemed very old, toilet in poor condition."
Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Cons: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pros: "Crew, polite and friendly"
Cons: "delay of more than 6 hours and incorrect information"
Pros: "company gave out free drinks and snacks"
Cons: "They change the fly departing time with 12 hours before I was flying"
Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pros: "On time ,clean aircraft..."
Cons: "Crew was very serious...a smile can make a difference....."
Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Cons: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pros: "Arrived early to destination"
Cons: "Lack of entertainment also limited drinks"
Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"
Cons: "Rude crew, not organised work , not enough space for legs"
Cons: "I had to make my own way home from Manchester.. plane diverted due weather."
Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."
Pros: "Leg room and reclining"
Pros: "On time , crew good... no complaints"
Pros: "free breakfast great staff"
Pros: "Free drinks, cheap flight and fairly comfortable!"
Cons: "No allocated seat."
Pros: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Cons: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pros: "Everything was awesome!!! I am going to buy only from you my next flights."
Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"
Cons: "Space to sit, especially when seated in the middle"
Pros: "Can't say that I liked anything at all."
Cons: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pros: "Good price, comfortable seats, nuce food and candies"
Cons: "No online check-in. 1 hour waiting for nothing."
Pros: "First time flying with them. Strongly recommended!"
Pros: "Staff on board was friendly"
Cons: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Pros: "Seemed like a technical problem. The pilot wouldn't give up any information."
Cons: "Small seats with little legroom"
Cons: "I tried to check in 24 hours before the flight and was unable to, resulting in a missed flight and hundreds of USD for another flight plus the cost to get to another airport"
Cons: "The website. It kept going over the same thing and I couldn’t do what I wanted to."
Cons: "Take off and arrive on time not an hour late. No trumpet this time."
Cons: "The staff are snappy with the passengers - she tried to take my coffee away from me - this was my 4th flight in 36 hours so I needed to finish it so took it back quickly !!"
Cons: "Daylight robbery. I got charged 55pound for not checking in online 2 hrs before. I felt disgusted by this ridiculous amount as I had no idea. Really frustrated with your search engine and Ryan air for not making this very clear"
Cons: "Kayak and RyanAir incompetence to cancel a ticked for 20 freaking days leading up too the flight. Man hours wasted 48 hours of emails and social media without resolving the issue = CANCEL THE TICKET"
Pros: "There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience"
Cons: "Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks"
Cons: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Cons: "Not good communication regarding delays-except from the pilot after we were waiting too long."
Cons: "Waiting room was cramped. Waiting passengers who needed to use the restroom were only allowed to go one at a time"
Pros: "Price; travel light, and take own food and it’s fine."
Cons: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Cons: "Cheap, you get what you pay for"
Pros: "The boarding system"
Cons: "The delay"
Cons: "The gate # was never posted on the flight boards so we had to run to the gate when we happened to hear the boarding announcement. We had to pay 60€ at the gate for an "oversized" carry-on, which was standard size on all other flights. Priority boarding was announced then all the gate crew left, leaving everyone else sitting there. The plane and flight were fine (if you ignore the sales pitches for perfume, raffle tickets, etc), but I could have done without the stress leading up to it."
Cons: "Screwed up airport - if you're just flying through, Dublin is a MAJOR hassle. Had to leave the airport and go through security once again to connect."
Pros: "Friendly staff."
Cons: "Had to pay sign I can't extra for bags. Flight was delayed 2 hours."
Pros: "But quick boarding glad I had priority"
Cons: "I don't like the fact that you have to pay to sit with your companions. As a protest for this I refuse to buy any food or drink on the flight."
Pros: "Good coffee (for £3)"
Cons: "Flight was delayed for an hour. Looked like the crew were a bit overworked."
Cons: "I had to miss one of the legs of my trip to Dublin due to connection problems and struggled to find out if I could reschedule the flight. In the end I resorted to simply missing it and booked elsewhere as there were no tickets available on either Ryanair or your site.Ryanair need to be more accommodating of people who need emergency contact."
Pros: "The price"
Cons: "It appears that all the flights are late. We ended up over 2 hours late. This has been occurring more frequently."
Pros: "crew very professional and friendly and boarding was quick and efficient.."
Cons: "flight price extortionate......flight delayed by over an hour resulting in me missing my bus connection and having to wait 2 hrs at airport"
Cons: "The lady at check in was rude. Also how she wanted to charge us 140 pounds because our luggage was over in kilos. So we removed everything to lower the amount only to bring the items onto the plane anyway. Then there was hardly any room in the over head compartments for everyone to put their things. very counter intuitive."
Cons: "self service kiosks were not working in airport and we were told it would cost 50 pounds each to print boarding pass. We followed directions to try to print on our own by paying for expensive internet service at the airport but still were unable to view & print boarding passes. After talking to several rather unhelpful reps, someone at the Sky Desk made an exception to allow us "free" boarding passes. This was just after 2 people were charge full price (50L each for passes & full price to check luggage, after they didn't get promised email to check bags online) Cheap fares doesn't make up for frustration"
Pros: "I really liked the price in particular , that was the most important thing that I liked about that . It has helped me save a lot on this trip . It was fairly easy check in ."
Cons: "It took a while to find out the gate on the board but that was not really an issue . For the price that I have paid I don't think I can have any complaints ."
Pros: "They got me where I wanted to go."
Cons: "I felt threatened by the generally rude staff for arriving approriatly early for my flight and packing the right sized luggage. This airline is not worth the small amount of money you pay. The next time we fly we will chose anyone but Ryanair. Overall a pretty poor experience."
Pros: "Loved the new plane and good crew, though we could not understand the announcer's English! Wild! They were nice enough, but the announcements were unintelligible. Not good in an emergency situation."
Cons: "As above the poor English from main flight attendant (purser?)"
Pros: "Clean Aircraft"
Cons: "Boarding on the flight out did the Irish Rugby Scrum proud and on this Trip it was a STAMPEDE. Please readdress the boarding arrangements, Ever the Priority Boarders were overrun !!"
Pros: "I liked getting off the plane."
Cons: "Hidden fees after hidden fees... The lady at the check in counter said my bag was fine... At the gate they said it was to big and weighed too much. £50 Extra. I bought an exit row seat because I'm big guy. The seat belt didn't fit so I asked for an extension and the flight attendant got very snippy with me and said she would not give me an extension because of "safety reasons". (This has never been the case on any other airline I have flown.) She then very rudely said because of your rather large size we are going to have to move you to another seat where we can give you an extension. Like I said I know I'm a big guy but you don't have to so loud and rude about it. At least say it with a smile and some kindness... Wow. It was just uncomfortable and not a good feeling. Later when I got to sitting in my new seat, they came through with the convince cart (no free snacks or drinks, you pay for everything.) She nor the other attendent with her asked if we wanted and thing, if we were doing alright, nothing. Thank God it was only a 1.5 hour flight. So glad that experience is over."
Pros: "The price..."
Cons: "The flight was delayed for over 2 hours with little information to passengers about why/with new expected times. Boarding was a mess with people all of a sudden rushing towards the door. On board, the crew seemed very flustered and was constantly rushing around, unsure who ordered what, etc. At a minimum, I would expect free coffee and water and was surprised to find out that was not the case on this flight. Not a positive experience and will try not to fly Ryanair in the future, will also not recommend to friends."
Cons: "Landing in London and then again in Dublin was very harsh. :/ Also, be prepared to pay extra for every little thing, including having them print your boarding pass."
Pros: "Missed as flight from.larnaca was cancelled"
Pros: "the flight crew was nice and friendly when they werent trying to sell you something."
Cons: "Ryanair is a bunch of criminals that prey on the Americans traveling abroad. Yes its a discount airline but my $18 flight turned into $150 after all the hidden fees were paid for. To charge a passenger 15 pounds each to print a boarding pass is absolutely ridiculous. Everyone else around us could use their phones as a boarding pass except for the traveling Americans who did not have access to a printer while on vacation is criminal. Lesson learned, I will never fly Ryanair again and will tell every American I know not to be blinded by their discount fare."
Pros: "The flight itself was fine. No issues whilst on the plane."
Cons: "The website gives option for e-bording passes but the front desk wouldn't allow them. We had to use a printer/pay for internet to get our boarding passes printed. Then they didn't even use the ones we printed off. They printed off their own."
Pros: "it was a short flight"
Cons: "Seats were uncomfortable, seats did not recline. No entertainments or snacks. The check in online is horrible, kiosk people made me queue the line 3 times to be told the same thing, they wouldn't print out boarding pass even though I checked in online, they needed a printed boarding pass. I had to pay extra for that, even though I already checked in."
Pros: "It was easy, tickets were cheap, and it was fast."
Cons: "The price for luggage is ridiculous. Bring a tiny carry on if you want to avoid spending 45 on regular sized luggage."
Pros: "The price is great. Friendly crew."
Cons: "Delayed with no explanation. Chaotic boarding. Super cramped seats."
Cons: "Flight left late. Missed next flight. Had to pay $900 each for new tickets."
Pros: "On arriving at London, Gatwick, for our trip to Dublin, discovered that Ryanair wanted 105 pounds sterling for our luggage for the 3 of us. That was a surprise I did not appreciate as was not highlighted on their website when I made the reservations. Also, the lift to allow our daughter, in a wheelchair, access to the plane was broken and her Mom and I had to help her carefully and with a lot of effort up the plane 20 step ramp from the tarmac to the plane's rear door. Not fun at all. Rick Sickles"
Pros: "The flight itself was fine and the members on board were great"
Cons: "Terrible experience getting help, unable to print boarding pass and the lady at the front refused to help us. We got there 2 1/2 hours early and she sent us in circles trying to get our passes that we almost missed our flight because of her refusals to help us print the boarding pass."
Cons: "Crying baby"
Pros: "The price"
Cons: "The flight was delayed, crowded in the waiting room"
Pros: "Quick trip from London to Dublin. Clean, new aircraft. Safe flight from start to finish."
Cons: "No complimentary water!"
Cons: "Flight was delayed and no on was told"
Pros: "It was efficient, quick, and an overall good flight."
Cons: "the flight was very noisy, but, fortunately, it was only an hour or so long, so it did not affect us that much."
Pros: "Only thing I liked was the food, and service wasn't too bad"
Cons: "Boarding was a nightmare. They warn you that you need to check yourself in online at least 2 hours before or they will charge you. We got there three hours in advance, tried to check in online but the the page always redirected you to their wifi which they want you to pay for. The only other way around this was to use the other wifi but that means we would have to do download their app. In the end, we nearly missed my flight because of all this and so we ended up checking in there and being charged £90 or $135. What a ripoff."
Pros: "The flight attendants were very friendly and always smiling."
Cons: "Flight was delayed by more than an hour and we weren't given any notice or information as to why. When we were finally given a gate number to board (barely 30 mins before our scheduled take off) we were directed to a closed gate with no staff or plane and waited there for over half an hour before Ryanair staff arrived. When staff members arrived (after the scheduled departure time) they had no idea what was going on or why there was a delay. I clearly heard one of them say, "I don't know why all these people are here." The lack of information was frustrating and it was unfortunate the staff at the gate had to try to deal with a problem they had absolutely no clue about let alone seem to even care about. I do not plan on flying with Ryanair again because of this horrible customer service experience."
Cons: "Charged $20 to print a boarding card, $50 for luggage, and $50 to check in at the airport. Flight attendants were peddlers of goods--no free service"