Flying to John Wayne (Santa Ana) from London requires at least one layover, as there are no direct flights for this route. The shortest flight duration is 14h 10m.
The best deals for a one-way ticket found by KAYAK users over the last 3 days were on Finnair ($396) and British Airways ($411). The cheapest round-trip tickets were found on United Airlines ($503) and Lufthansa ($520).
A passport is required to fly from London to John Wayne (Santa Ana).
If you are looking for a flight deal from London to John Wayne (Santa Ana), look for departures on Tuesdays and avoid leaving on a Thursday, as it's usually the priciest day. When flying back from John Wayne (Santa Ana), Friday is the cheapest day to fly and Monday is the most expensive.
London and John Wayne (Santa Ana) are both served by 1 main airport. You will leave London from London Heathrow and will be arriving at Santa Ana J. Wayne/Orange Cnty.
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Cons: Best serviceRead more about Qatar Airways
Cons: Best service
Pros: Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me.
Pros: Easy Boarding, nice crew
Cons: More vegetarian food options
Cons: Cleaning of bathrooms
Pros: Very courteous, friendly, professional flight crew and gate crew.
Cons: Nothing to mention...very pleased
Pros: Crews were excellent. Luggage came out very fast. Flight was very comfortable.
Cons: Food was terrible. Except for the dessert which was good.
Cons: I was not able to fly
Pros: Very efficient and comfortable flight.
Cons: The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!
Pros: nice crew, great service
Pros: Flight was fine
Cons: Did not serve vegetarian food even after repeated requests
Pros: Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight.
Pros: The service was fantastic
Cons: Screaming babies. But hey, great flight
Cons: Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes
Pros: Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine.
Cons: A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines.
Pros: Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!
Pros: While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment.
Cons: The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,
Pros: Super check in, great entertainment options
Cons: Cabin crew were not very helpful. Food was average at best.
Pros: The groynd services in US and Doha are excellent and quick. The check in process in India is very slow
Cons: Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable.
Pros: Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well.
Cons: Seat width could be a little better, but this is the norm, I would assume across all airlines.
Pros: I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options.
Cons: I missed my flight from Nairobi to kisumu
Pros: On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip.
Cons: The seats were very tight and the food was okay, but the staff was great.
Pros: Good movies, comfortable seats
Cons: Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did.
Pros: Smooth take off and landing.
Cons: Seats are too small
Pros: The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore
Cons: Delayed for 4.5 hours. Extremely bad customer service
Pros: Confi and relaxed atmosphere
Pros: Great food etc
Cons: They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?
Pros: Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN
Cons: The Oryx system lackedmin recent movies ....that's the only complaint
Pros: Good service, plenty of entertainment options, modern aircraft.
Pros: Crew was friendly.
Cons: Catering not up-to the standard. Ran out of food. Seats too congested
Pros: Staff was very friendly and food was very good.
Cons: Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane.
Pros: food and courtesy of the staff
Pros: Service, friendliness of that staff
Cons: Other passengers used my carry-on baggage space and my carry on was placed far from me.
Cons: I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time.
Cons: I had to ask for wine to 3 different hostess's
Pros: Roomy seats & clean appearance and modern cabin.
Cons: This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight.
Cons: The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed.
Pros: Very friendly crew and efficient check-in service. Food was lovely.
Cons: Multiple problems with onboard entertainment re-setting itself.
Pros: Seats were to narrow for a tall person
Cons: The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels.
Pros: Good service and flight.
Cons: Movies are the same since last six months. Business class place to keep the feet is too narrow when its flat bed. No space.
Cons: 1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment.
Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Pros: This is the way to fly long haul.
Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Cons: The seat was a little lumpy. More leg room would always be appreciated.
Cons: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Cons: Checking in bags and printing boarding passes were long unorganized lines of people
Pros: Crew was nice
Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
Pros: Craig in first cabin flight crew was amazing. :))))
Pros: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
Pros: Comfy, nice crew, attentive.
Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.
Pros: I had one of the few empty seats next to me.
Cons: The food is awful. Not enough toilets.
Cons: My bag was damaged in transit
Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
Pros: Everything except the food
Cons: The food is atrocious. Even if I have to pay to upgrade my meal, I would...
Pros: modern comfortable plane, in flight entertainment was good, service was outstanding.
Cons: food was meh at best, seats in economy are tight and there is no legroom
Cons: Missed connection to SFO
Pros: Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!
Cons: The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.
Cons: Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?
Pros: We paid extra for exit row seats so we had good leg space
Cons: The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable.
Pros: The cabin crew were excellent!
Cons: I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet.
Pros: Crew very friendly
Cons: Seats and legroom poor if you’re six feet tall
Pros: Friendly cabin crew, excellent food and drinks. Very happy with the service we received
Pros: Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.
Cons: The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.
Pros: Cool flight, mainly because it was empty. Good food
Cons: Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult
Cons: Too much food - not enough time to sleep in comfort!
Pros: Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own.
Cons: I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice.
Cons: Food was terrible
Pros: We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked.
Cons: We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy.
Cons: We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!
Pros: Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early
Cons: Could do with more legroom. Food not the greatest
Pros: I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!
Cons: Refund of the whole flight.
Pros: I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious.
Cons: The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!
Pros: Did not take the flight in the end
Cons: My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines
Pros: the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better...
Cons: Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position..
Pros: Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+.
Cons: the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?
Pros: Food was great, plenty of it also
Cons: I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat.
Pros: There are lots of relatively new movies to choose from.
Cons: The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash.
Pros: The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful.
Cons: A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives.
Pros: Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional .
Cons: The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all.
Cons: I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience.
Pros: The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much
Cons: Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)
Pros: Entertainment was okay, flight crew was nice
Cons: After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible.
Pros: As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience.
Cons: The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front.
Cons: Cold draft at all times.
Pros: Delta service and comfort is always excellent.
Cons: All is great just keep it up
Pros: Customer service as always
Pros: Great entertainment options, best in class
Cons: Earlier food service for more sleep
Pros: Like the pleasantries from the Delta crew
Cons: More snacks :) !!!!
Pros: Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure.
Cons: Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery
Pros: Food was great. Movie selection was good.
Cons: When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways.
Cons: Wifi was completely useless. I prefer to pay to get simething.
Pros: The crew.
Pros: I had an awesome seat 10a with plenty of leg room.
Cons: It was as good as can be expected.
Cons: Filthy plane, and delayed too long
Pros: Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually).
Cons: I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip.
Pros: Yes, . Amazing crew Seat was comfortable.
Pros: Food was so good. Crew was also very nice.
Pros: Entertainment and food and service were great.
Pros: It was horrible. Delta really should have cancelled and refunded the flight altogether.
Pros: Amazing service and F&B offered was wonderful
Pros: Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it.
Cons: Space would have been really tight if not moved to bulkhead.
Pros: Good crew, good service.
Cons: No complaints!
Pros: Everything. Food, staff, checking in. All were great
Cons: Would have preferred they let me choose a window seat. I wasn’t given the option
Cons: Late arrival
Pros: The crew were kind and courteous. The seat was comfortable.
Pros: Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift.
Cons: delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed
Cons: The comfort seats are not that comfortable
Cons: Delay after landing
Cons: Crew was rude and made everything seem like a chore.
Pros: Decent service
Cons: I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me.
Pros: Food and entertainment not applicable
Pros: Good films
Cons: Seats cramped, legroom bad
Pros: Clean bathrooms and great refreshment choices
Pros: Flight attendant was great!
Pros: Very friendly crew
Cons: Lack of subtitles on available movies & series
Pros: Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers.
Cons: My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new.
Pros: The movies were great and the boarding was more streamlined.the plane was clean and in good condition.
Cons: The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules
Cons: Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business.
Cons: I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats.
Pros: The service was good
Cons: The flight was very rough on landing
Cons: luggage did not arrive same time with me and not the same airport
Cons: The wifi wasn't strong enough to download the app to watch movies on the plane.
Pros: Staff were friendly and attentive. Boarding was good - efficient and quick.
Cons: Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working.
Pros: Flight wasn't full so the service was very good lots of food and snacks and we arrived early too
Cons: Music was a. Bit limited
Pros: Extra leg room with Sky priority
Cons: We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for.
Cons: The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours.
Pros: Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!
Pros: The crew were nice
Cons: The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight
Cons: Why can't all the Delta gates be near each other. My connecting flight was very far.
Pros: I like Delta empowering women.
Pros: It was as fast!!
Cons: Nothing was offered, my bag was checked at the door but no big deal
Pros: Service was good. Attendants polite. Information good.
Pros: Loved this flight, crew was amazing!
Cons: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
Pros: Didn’t like anything. Mediocre all round.
Cons: Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers.
Pros: Boarding was quick and good
Pros: The flight was quick and minimal turbulence. Crew was friendly
Pros: There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should.
Cons: The ground staff were rude and officious
Pros: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.
Cons: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.
Pros: The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot.
Cons: On tome flight
Pros: Nothing at all, whole experience was incredibly stressful
Cons: The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude
Pros: Crew very helpful.
Cons: Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card.
Cons: The entertainment system broke down completely on the whole plane and the crew was sort of grumpy.
Cons: Boarding by rows would avoid people rushing to line up ahead of time.
Pros: Flight delayed- missed my connection
Cons: 5 hour delay
Pros: Staff were ok, did all they could
Cons: Not enough information especially for people with connecting flights
Pros: Excelent service
Cons: I liked all
Pros: Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!
Cons: No negatives.
Cons: There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid.
Pros: Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful.
Cons: Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional.
Pros: The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport
Cons: Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.
Pros: Crew and service was amazing
Cons: No entertainment food Horrible
Pros: There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long.
Pros: I like everything about Lufthansa in terms of quality and service
Cons: Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay.
Pros: Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided.
Cons: Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude.
Cons: Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it.
Pros: Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy.
Cons: Flight was delayed but that had nothing to with the crew and the service.
Cons: The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there .
Cons: Not entertainment at all
Pros: The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited.
Cons: Seats were a little uncomfortable but outside that not much I can fault the airline for.
Cons: I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!
Cons: It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport
Cons: Cancelled then delayed then had to stay in Frankfurt and was a day late
Pros: The environment was very nice. Relaxed and roomy
Pros: The crew were very helpful and friendly
Cons: The flight was delayed
Cons: Very very long walk plus train to baggage reclaim at Munich
Pros: On time and good service
Cons: Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars.
Pros: It’s nice that Lufthansa still gives food onboard
Cons: My Lufthansa flight left with 1hour delay
Pros: Smooth process. Regular updates.
Cons: Late departure.
Pros: Good attitude
Pros: Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure.
Cons: The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at.
Pros: Friendly helpful staff.
Pros: I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good
Cons: Slim seats very uncomfortable and legroom too little
Pros: I upgraded to the premium food package for a small price. It was delicious and filling.
Cons: The quality of the sound from the earphones was not very good so that made the movies less enjoyable.
Pros: The food and drinks was very good.
Cons: The flight was late.
Pros: It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day.
Cons: But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch.
Pros: Free refreshments. Funny cabin crew!
Cons: There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you.
Pros: crew at the gate really excellent
Cons: usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers
Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.
Cons: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
Pros: Klm's consistantly high standards in everything they do.
Pros: Great atmosphere, crew was excellent!
Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
Pros: Customer care was super supportive
Cons: Inflight sandwiches
Cons: Crew members in Amsterdam were very rude and disrespectful
Pros: Crew was great, very responsive and hospitable!
Cons: more lunch choices, especially choices without dairy products.
Pros: Crew was nice and pleasant
Cons: Flight very late
Pros: Very professional
Cons: Lost luggage
Cons: Head support for 6 feet plus people on seats would be good
Pros: General flight journey
Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.
Cons: Everything was very good.
Pros: Friendly staff
Cons: Security check at gate; No priority
Pros: Friendly and efficient crew. Flights were on time if not even early.
Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall
Cons: Less legroom, storage space, bad food, few movie options.
Cons: Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.
Pros: The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable.
Cons: Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy.
Pros: Flight crew very nice
Cons: Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door
Pros: Crew was excellent -kind nice and very attentive
Cons: Entertainment went out mid flight. Had to be reset off 30 mins but cam back up
Pros: Time and Good clean place.. in This case airpöane..
Cons: It was not entreteiment st all
Pros: Good flight, arriving well on time.
Pros: The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.
Pros: Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished.
Cons: Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket.
Cons: Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out.
Cons: Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here.
Pros: Arrived Early!
Cons: Left Late :-)
Pros: Booked extra room seat which gave me good room for seating
Pros: Crew were friendly. Flight was comforyable smooth and on time. Nice snack.
Cons: Bag was lost
Pros: Nice seats, comfortable.
Cons: Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
Pros: The food and the punctuality
Cons: The technology in interteiment is not touch screen
Pros: The cabin crew were pretty good. That's about all that was good.
Cons: I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again.
Pros: Great crew service. Among the best ever.
Cons: magazines very dog eared and some badly torn
Pros: Easy airport business
Pros: The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained.
Cons: The seats in economy were a little too small for a 12 hour flight
Pros: Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.
Cons: There is a bus to the plane, so that takes a bit of extra time but they are very well organized.
Pros: Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.
Cons: What is there not to like about KLM? I cannot find anything.
Pros: Crew was friendly, and the food was better than the usual KLM fare.
Cons: The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room.
Pros: Speed, crew, and reliablity.
Cons: Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though.
Cons: Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip
Pros: Flight attendants tried their best given what they had to work with.
Cons: They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off.
Pros: Flight attendants were friendly, but they only had limited resources to work with.
Cons: Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best...
Cons: Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase.
Cons: With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight
Pros: Overall very nice flight, even comes with free drink and snack
Cons: Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying
Cons: Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles.
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