Find cheap flights from London to New York

Pros: "Nothing"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("

Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Pros: "No entertainment and no food other than snacks."

Pros: "new hi speed wifi, seats"

Cons: "My flight got to New York so late!!!! I missed my international flight."

Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"

Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."

Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"

Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."

Pros: "Nothing"
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."

Pros: "Friendly crew"

Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."

Pros: "An excellent flight"

Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."

Pros: "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."

Pros: "Getting to destination"
Cons: "Being delayed 3 hrs so not getting my baby to bed until 10pm"

Pros: "Son got to see the cockpit after the flight."

Cons: "Flight did not leave on time. Weather conditions were not a factor."

Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "That the flight ran on time"
Cons: "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."

Pros: "the staff and the drinks options, but that is normal for me, I always like the drinks."
Cons: "The seating, for some reason I kept being placed by the emergency exits, but it's okay, we didn't have to use it."

Pros: "I liked the seating pace most of all for me being 6'7""
Cons: "I didn't like the eight dollars and change for Internet for a two hour flight. Really that rate should be based on the duration of the flight. That's fair."

Pros: "Timing for connecting flights was very good, no missed connections, no long waiting times."
Cons: "On one of my flights I could not pick my seat.. .it was assign to me, at the gate."

Pros: "Because of our delayed flight, which made us miss our flight departure at our layover location, we were upgraded to Comfort+. I'm happy that it was recognized that we were going to be delayed 2 hours to our destination, and were given a more comfortable flight because of it."
Cons: "Delayed flight which caused us to miss layover flight. Delta was quick to fix the issue and upgraded our seating to Comfort+. Time lost for vacation was my only issue."

Pros: "Cockpit kept us informed regarding minor maintenance delay."
Cons: "Was charged twice for one beverage. Also a receipt was not offered so this makes me think the flight attendant knew about the mistake but didn't want to address the error."

Pros: "COMMUNICATION FROM PILOT"
Cons: "LGA DELAYS AS USUAL."

Pros: "Great staff! Friendly and kind."

Pros: "Arrived within 15 minutes of scheduled time"

Pros: "I really enjoy Delta and how they treat my service dog and I. Many other airlines are rude and uneducated, but Delta has always been on point."
Cons: "There was nothing I disliked."

Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"

Cons: "For some reason I could not pick a seat until I got to airport. Very stressful."

Pros: "Staff all was good."

Pros: "First On and First Off"
Cons: "The passenger in front of me reclined for the entire airborne portion of the flight. I had her seat back in my chest all evening. The darkened cabin was pitch black. Disappearing flight attendant. Broken rear bathroom. Dirty Plane"

Pros: "LaGuardia is terrible. We sat on the ground at the gate for 35 minutes after boarding because (according to captain) the ground control was not allowing plans to move. then there was a 30 minute delay for take off because of the traffic jam. If LaGuardia can't handle the traffic you should direct your clients elsewhere."

Pros: "I was assigned exit row so I had extra leg room. Flight attendants were very nice and helpful."

Pros: "The flight was great and it was 30 minutes early ! What airline actually arrives early anymore ?"

Pros: "Seats were comfortable and sizable!"
Cons: "I was seated next to an oversize woman which whom I had to share my seat with, literally speaking."

Pros: "Easy to maneuver and get seating assignments."
Cons: "People in New York not so friendly."

Pros: "The all male crew was very courteous"
Cons: "The fact that I çouldnt even watch a movie on my tablet."

Cons: "Crew very bad no food for musslem"

Pros: "The service was great, I appreciated the on flight snacks and coffee, there was actually enough space to be comfortable, the plane felt relatively new and updated, customer service over the phone was helpful (in trying to book a different flight), and I'm overall impressed with the flight."
Cons: "There was a three hour delay for my flight because of equipment issues and then the delayed Delta flight I got on standby for (as number two) was oversold. Felt like Delta was a little disorganized with this aspect."

Pros: "Nothing"
Cons: "We delplaned out on the tarmac and we're bussed to the terminal. Plane boarded very late with no explanation. Plane from n.y. to GSP was delayed multiple times. Again we deplaned on the ground and had to walk up a lot of stairs (difficult for a couple of elderly people). I will never fly delta again."

Pros: "Absolutely nothing."
Cons: "Booked my flight 2 weeks in advance, purchased travel insurance in case of emergency. A family member, the person I shared custody of a child with died of liver cancer, and Delta and the insurance company refused to honor my request for refund or reschedule."

Pros: "None"
Cons: "Delta used a word "delayed" for canceling a flight. This is deceiving! Not to mention an out an hour delay and the reasons could have been easily prevented; maintenances."

Pros: "Both flights on time!"

Pros: "very poor communication to the passengers the crew left us in the dark"
Cons: "lack of communication to let us know about the delay did not give updates horrible experience missed an important meeting"

Pros: "Everything it was fast clean"
Cons: "Nothing"

Cons: "No leg room very cramped"

Cons: "Due to the weather it was scary but the pilot was great. He got us there safe"

Pros: "Crew did their best."
Cons: "I'm writing this from the plane I'm still on because they didn't have anyone on shift to work the jetway. We've been on the ground for half an hour. Just a completely avoidable annoyance they didn't bother to avoid."

Cons: "I find the planes are far to compact and its really hard if you have a long flight. The body becomes stiff and really sore from not being able to move about much."

Pros: "Fast flight"
Cons: "Chair didn’t recline"

Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."

Pros: "Seat"
Cons: "Nothing"

Pros: "Didn’t make my flight"
Cons: "If the app didn’t send me a message saying my flight had been delayed when it was in fact on time."

Cons: "1. For the flight to not have been cancelled. 2. For a replacement flight within 12 hours. 3. Hotel vouchers and meal vouchers for those that could not get on a flight for longer than 24 hours post original flight! Disgusting the way passengers have been treated"

Cons: "Flight was delayed for almost 4 hours, which we got notified over 12 hours prior departure time. Offer different flight options, or maybe switching the airline without an extra fee. Compensation!"

Pros: "Crew was great. I was able to watch my favourite CBC shows due to the screen on the seat in front."
Cons: "Nothing really, I paid $500 for the return flight and feel I got fair value for the cost."

Pros: "Amazing crew. Brand new plane."

Pros: "Crew is always polite and friendly"

Cons: "When tavelling with a child, which is always identified at the time of booking by providing child's age, every other airline was able to accommodate seating together. Even at the lowest fare class. Not Westjet, their automatic computer seating assignment gave us seats in separate rows !! When asked at the checkin and also again at the gate, we were told that the fare class that we paid for does not allow seat changes. They simply would not seat a parent and a child together unless we paid extra $25/person to change seats. This kind of gauging for money was shocking. Especially when there were 3 other rows behind us with free seats together !! This was clearly a case of wanting more money. At the lowest fare class parents travelling with children can expect the child to be sitting separately from them. Or pay up more."

Pros: "Flight was on time and WJ does provide quite a lot of leg room on their jets."

Pros: "No entertainment (short flight)"
Cons: "Check in was quick and efficient"

Pros: "There was adequate leg room on the plane."
Cons: "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."

Pros: "Friendly crew"

Pros: "It is nice to fly on an airline that seems to still care. Lady accross from me obviously had a fear of flyig and the attendants dis a great job of trying to calm her. They were more than helpful directing the lady next to me on where her departure gate was as well"

Pros: "The ease of boarding with very nice staff!"

Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"

Cons: "Doing in flight entertainment via app is a fine idea. But your app requires way too many permissions so I won't use it. Otherwise, an excellent airline."

Pros: "Boarded early and flight left ahead of schedule. Plane was clean and ample leg room in economy for a 6+ footer. Flight crew were amazing and friendly with a full flight. Will be watching for WestJet deals on all our vacations."

Pros: "West jet people cope with constant delays and breakdowns with calmness and desire to help the passengers. My flight was fine, no problems. I trust that any problems that come up can be resolved."
Cons: "I know that snacks are not a major factor on a flight but when there is the exact same choice of Lotus cookies and pretzels on every single flight it is really boring. By the end of three flights over a long day, it’s pretty awful."

Pros: "Very smooth flight."

Pros: "On time efficient friendly helpful crew"
Cons: "Expensive food choices, small seats , small seat back pockets to store my stuff !"

Cons: "The stewardess (Stephanie was her name I think) grabbed my arm and pushed it out of her way rather than asking me to move. While it may sound dramatic, I am certainly not accustomed to a stranger putting their hands on me and it was hugely inappropriate and ruined my flight. This was my first WestJet flight after flying countless times with Air Canada. The whole experience was soured and I will never look at WestJet the same again."

Pros: "What more do want? Loved the West Jet app Option for in-flight entertainment. Became a West Jet member and have applied for the West Jet credit card....What more can I say? Are there any job openings in Puerta Vallarta?"
Cons: "I didn't care, but my travel companion was not impressed when they ran out of cookies."

Cons: "No crew to load the baggage or guide us out of the terminal. After a day of cancellations and delays for my one flight, my baggage was lost. I felt like notifying us about delays and cancellations could have been handled more efficiently. Also, the staff was not helpful when my baggage was lost"

Pros: "Very disciplined and hard-working crew did their best to keep everything under control and moving on schedule. Boarding was busy but fairly well organized considering."
Cons: "Flight had an abundance of minors and babies at no fault of anyone, just unfortunate. Lots of crying, screaming, fidgeting and puking. Customers were pretty impatient in the early morning as well which didn't help the situation. Not sure if snacks or refreshments (other than water) we're handed out in a 4.5 hour flight as well."

Pros: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Cons: "The cookies/nachos"

Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."

Cons: "Having to pay for my baggage on the return flight back; while on the first part of my trip, the first checked baggage was free. Does not make sense to me"

Pros: "Crew was very nice"
Cons: "Baggage got lost"

Pros: "Quick, efficient and funny friendly staff"

Pros: "Very helpful and friendly staff."
Cons: "Having to leave Costa rica"

Pros: "The flight / staff all went as it should. The transfer of information from kayak to WestJet was seamless."

Pros: "I was a pleasant trip overall, no delays, everything went fine. I still would prefer built in screens but I watched a movie on my iPhone and it was ok."
Cons: "When we were boarding, I was supposed to give my little case for check in. I had gone through many hoops to make the carry on happen ( all cosmetics in little containers, restricted space overall) and then, just because I was in Zone three and all the spaces were taken, I had to hand in my suitcase. Suggestion: could the above space be reserved for the passengers who sit right underneath?"

Pros: "Very good"
Cons: "Food v"

Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."

Cons: "no entertainment at all. boarding proccedure at LGA absolutely sucked. the zone system was ignored and we were herded in like sheep. No need for that at all. uncaring staff at the counter."

Pros: "inflight entertainment was good and friendly staff"
Cons: "lots or turbulence and uncomfortable landing"

Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."

Pros: "The staff were very good jumped in by running with me in a wheelchair till we met up with a cart then next team met up and took me again in a wheelchair down elevator made it just on time"
Cons: "Not having my rides there’s that I set up and almost late"

Pros: "The seats were comfortable . Good price and no delays. I like buying just what you need (food, movies, internet) at a very decent price."

Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."

Cons: "Delayed in taking off and inaccurate information provided about the landing of the flight."

Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."

Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"

Cons: "They automatically gave me the window seat"

Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"

Pros: "Bell's live TV is probably the best feature!"

Cons: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"

Cons: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"

Cons: "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."

Cons: "Over an hour late."

Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."

Pros: "Absolutely nothing"
Cons: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."

Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"

Pros: "I like that they let us board the flight because we had some issues getting to the airport."
Cons: "There wasn't anything I didn't like."

Pros: "On time, quick boarding, has an app, online checkin worked"

Cons: "Not assigning a seat and giving me a stress of putting me on stand by for a ticket I had purchased!!!!"

Cons: "My original flight was cancelled due to mechanical problems and then agent got me in a other flight to Newark which was the last one to NY and then there was a delay of at least 1hr to take off. Most likely, I will not travel with air canada again and I'm not recommending to friends since they are always delay with their flights."

Pros: "flight was cancelled. huge inconvenience."

Cons: "The service"

Cons: "They messed up my mobile checkin making me miss my flight and then had thenough nerve to try to make me pay a 80$ change fee to take the next flight that was 100$ cheaper than my original. Waiting for a refund! I had to take American Airlines home. I will never flying with them again!"

Pros: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"

Pros: "Leaving and never coming back!"
Cons: "Psychotic and delusional crew that take bad customer service to a whole new level!"

Cons: "They could have rushed more to get us off the ground quicker."

Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."

Pros: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."

Cons: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."

Pros: "Nothing to expect more"
Cons: "The amount of snacks served should be increased"

Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."

Cons: "Flight was delayed over an hour and nothing to drink was provided."

Pros: "The flight was smooth despite prior warning from the pilot of possible turbulance.The flight attendants were generally friendly and helpful."
Cons: "It was delayed almost half an hour."

Pros: "everything was smooth / great service"
Cons: "AC was too cold for 6am in the morning. very uncomfortable"

Pros: "On time"

Pros: "My husband had wheel chair assistance, they crew that handled him were very caring, saw us through. It was a good flight, on both ends. Patricia"

Cons: "We were told there's issue in communicating to the engine and delayed for two hours or more. The staff provided updates periodically but it would be better if the issue could be prevented before boarding. Although it's not expected, I was pretty happy the seat on my left was empty on first plane. On the sub plane they arranged an overweighted guy on my left which made the delay worse as he threw off the strong smell of curry."

Pros: "Efficient. tv on back of screen didn't work"

Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"

Pros: "Originally this flight was scheduled to be an 1hr and 17minute flight. It only took 55 minutes from gate to gate. Flight attendant was really friendly, overall a very great experience."
Cons: "The aircraft that was servicing this route was tiny and at times I found it difficult to stand up properly without hitting my head. There was a little chop upon takeoff but besides that everything went smoothly."

Pros: "Captain gave us regular updates"
Cons: "LGA closed for wind. We sat on taxi road for 2 hours. Crew could have served more than water while we waited. No AirCanada's fault but crew should have a plan to serve the snacks/ food if we are sitting for two hours and the total flight time is 1.5 hours."

Pros: "ok"

Pros: "Free snacks , on board entertainment, friendly warm crew."

Cons: "Workers never helped to get us on our flight even though the delay was caused by Air Canada's technology errors. Had to pay $200 for a rebooking fee , rather than accommodating us for Air Canada's error. Highly disappointed after hearing such great things about this airline."

Pros: "The process from start to finish was very well coordinated. Crew kept passengers informed of situation as they arises due to matters beyond their control while maintaining the integrity of Air Canada."

Cons: "The flight was originally delayed by 30 minutes.. reasonable considering the high winds in both NYC and Toronto. Things started going wrong after we boarded the airplane and then were told the flight crew had not yet arrived from LGA. There is simply no excuse for airlines not keeping sufficient standby crew capacity to minimize these issues. This is a clear case of the airline under staffing at the expense of its customers. By the time the flight crew arrived we were just barely able to make the 8:45 wheels up time for our clearance. The flight to LGA was uneventful until we landed. We were then told our gate was occupied by another plane, a delay that was initially forecast to be a few minutes turned into what seemed to be close to an hour. As a result, I arrived home to my Manhattan apartment at least two hours later than I should have. Flight delays happen, I accept them when they are for reasons that cant be avoided... I look for other airlines (such as united) when they occur for entirely preventable reasons and result in back pain from being trapped in an airline seat for 3+ hours instead of the 1hr 15 or so I should have been stuck in the seat."

Pros: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Cons: "There was a delay but that's ok."

Pros: "Once, on board everything went smoothly"
Cons: "Not being made aware of the real departure time ahead of time."

Pros: "Replacement flight was fine but third time original flight in early afternoon to LGA cancelled in the last eighteen months."
Cons: "Flight ac714 was cancelled. Put on AC716 which put me at LGA in evening rush hour."

Pros: "the short flight"
Cons: "the comfort and location of seats ran around for days acquiring a doctors note for easy access seating. grateful for the refund but would've rather paid and actually been accommodated."

Pros: "I arrived home safely. I needed"
Cons: "I needed assistance as I have a broken ankle. Waited, waited and waited some more for assistance. Handed off 5 times until I got to the gate. Given a seat first in the exit row and naturally had to have that changed as I could not assist others. Placed even further back in the plane. It took the full three hours plus since deplaning the Austrian Air flight to get to the Air Canada gate."

Pros: "Crew are very friendly and boarding was a breeze."
Cons: "For the huge amount of money they charge us for national flight with no included meals or even snacks its ridiculous!!"

Pros: "My flight was cancelled suddenly and my luggage are lost. I stayed at the airport until 4.am."

Pros: "Mechanical..missed connection in Toronto"

Cons: "Delayed flight rough landing"

Pros: "Comfort, service, flexibility"

Cons: "It was a very hot flight"

Pros: "Crew were great and friendly."
Cons: "Delayed flight. My 3rd delayed flight with Air Canada since July."

Cons: "Don't understand why we were forced to board the plane even though it was clear we couldn't fly out. Sitting in the plane for 3 hours was not fun considering the flight itself is 1 hr!"

Pros: "Nothing"
Cons: "From the surly check in personnel, to the confused boarding. Even less charming than usual. The flight was scheduled to depart at 11:40 from Tampa to Newark. Twenty minute delay for boarding and then additional 40 minute ground delay. Flight scheduled from 11:40 to 2:20 p.m. Onboard the flight attendant came through with the food carte. Were any of the "lunch" items available? "No, we only have snack items on this flight." But it's during lunch time... "It's not a long enough flight." WHO COULD MAKE THIS UP? We declined to complain for fear we would be thrown from the plane. Oh yes, I have 1,800,000 miles on United."

Pros: "The soda"
Cons: "Crazy lady sat next to me complaining about noise"

Pros: "Nothing positive to say about United Airlines"
Cons: "Everything was terrible"

Cons: "in-flight entertainment was broken the entire flight only 1 snack choice (and it had dairy, which i can't have)"

Pros: "The price"
Cons: "No entertainment on such a long fight. Food for purchase not included, then the for purchase the system was down. My bags did not arrive , and then i had to wait 3 days in milan eith no luggage at all."

Cons: "The bathrooms were dirty out of toilet paper. The food was mediocre at best. The delight wasn't delayed hours and no one informed us about the status at any point in time. Overall I did not like airchina and I would not choose them again if"

Cons: "The seats and leg room are awful"

Pros: "Flying through the night freed me up the next morning. I'll fly red eye anytime."
Cons: "Nothing."

Pros: "Everything about my whole trip was amazing"
Cons: "Nothing"

Cons: "Seats so cramped. Fat person next to me invaded my space in my middle seat"

Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."

Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."

Pros: "We got home! After canceled flights on other airlines, United got us home safely. There were delays and turbulence, but we all landed safely."

Cons: "After booking my flight months in advance United change are seating and separated us. Spent hours on the phone with no explanation and no assistance. Didn't even help me upgrade when I was willing to pay for it. The worst of it all was the nonsense that their customer service kept spewing. Brushed and straight up lied to. Will do everything possible to never fly united again"

Cons: "horrible service representative in newark."

Pros: ".."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"

Pros: "Not much"
Cons: "Absolutely NO leg space."

Pros: "Yes"

Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"

Pros: "nicest flight attendants and very friendly, thoughtful service. thanks for a great flight!"

Cons: "Entertainment Did not work properly."

Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"

Pros: "Couldn't have asked for more. Quick flight l. Got in early!"

Pros: "Direct flight."
Cons: "Luggage got stuck in plane, 1 1/2 hour wait at carrousel! Newark sucks to get out, took two atemps with 2 GPS and 2 people trying to decifer NJ's crappy road signs!"

Pros: "Boarding on time"

Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"

Pros: "It was a quick flight"
Cons: "Crowded not a lot of room"

Pros: "Staff excellent"
Cons: "Passengers space is insanely small, staff work under restrictive conditions"

Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."

Pros: "Awesome flight , great crew, couldn't ask for better"

Pros: "In seat entertainment was pretty good. Food was also surprisingly good, though it would have been nice if bigger. To be fair, it was typical sized for an airline meal."
Cons: "They ran out of wine in economy. I had two tiny cups and then was told they were all out. Seats in economy plus only barely reclined. I just can't sleep on an overnight flight when sitting virtually vertical. I was seated in economy plus so the legroom was reasonable."

Pros: "I was happy to have leg room on this flight. My first one was way too cramp"

Cons: "Why does the crew giving the announcement have to either hell into the microphone or why does the speakers so loud it was deafing!"

Pros: "The seat was comfortable, the plane was new, and staff was friendly."
Cons: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."

Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""

Pros: "Nothing"
Cons: "Flight was late , and many other issues"

Pros: "I was able to get a seat change so that I had some great leg room."
Cons: "There was no internet or video content without huge fees."

Cons: "United made no accommodation for a late-arriving connecting flight. The United schedule required changing terminals and a race to the next gate -- then closed the doors five minutes early even though there were passengers sprinting from the other terminal to make their connection. They knew the connecting flight had been delayed; they should have waited five minutes to let us on. The result was a nine-hour wait in Newark Airport for the next United flight."

Pros: "Airline attendants were pleasant."
Cons: "No wifi and a very small plane. The plane was also extremely cold. There was very cold air blowing at my feet and I was so cold on the flight I was shivering. I had to lift my feet up or place them under my bag to keep them from being so cold. The Newark airport in terminal A did not have many food options and security did not honor TSA precheck. It was also extremely dirty and poorly organized."

Cons: "Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat."

Pros: "Friendly and efficient. All went as planned"

Pros: "People only comment to complain. In my case, everything went smoothly and ahead of schedule. The pilots took advantage of tail winds and put us at the gate ten minutes ahead of schedule. The crew was professional, personable and did their best to make everyone as comfortable as possible."

Cons: "A male flight attendant was so rude demanding and yelling at me to take my carry on down because according to him it didn't fit, he didn't even try, I asked him politely if I can give it a try and he responded "you can do whatever you want" with such an attitude!!, of course it did fit perfectly. so racist! Also 5hours flight from LA to Newark and not a single snack not even considered that this was a very early flight in the morning."

Pros: "It's was fine no issues"
Cons: "Too close of a connection flight."

Pros: "Great"

Pros: "The flight attendants were extremely nice."

Cons: "Flight was needlessly delayed. No help given. Horrible."

Pros: "The flight was everything I imagined."
Cons: "N/a"

Pros: "I've only used United a handful of times between London and New York. They've been okay. The worst flight was on an older plane that felt like it'd been built in 1975, and the entertainment was rubbish. The staff however are always pleasant and accommodating. Their service was just as good on my heavily delayed return flight, and managed to handle the tired, short fused customers with aplomb. Hats off to them."
Cons: "My return flight from EWR to LHR was delayed by 4.5hours. Initially it was a 20minute delay; then we boarded the plane, only to sit still for an hour due to technical difficulties. Then we were delayed by another 30 minutes. Then we were asked to leave the plane as a replacement jet was required. It was meant to take 15 minutes, when it actually took at least 1.5 hours. It was a 6.10pm flight, and we boarded the new plane at 9.30pm. We eventually jetted off at 10.30pm. I'de received 10 text messages stating each each rescheduled/delayed departure time. Sadly, it's the worst flight I've ever had. I ended up 3.5 hours late for work, missed an important business meeting. Shame."

Pros: "We left on time"
Cons: "No leg room what so ever. I was cramped into my seat. The service was terrible"